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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Prisma Access by Palo Alto Networks offers comprehensive security features, including firewall, machine learning, AI, and DLP on the cloud.
The solution is praised for its stability and scalability, ensuring reliable performance over time without frequent maintenance.
Hands-off security and straightforward setup are highlighted as valuable, reducing the need for in-depth maintenance and complex installation processes.
Integration with tools like Slack and PagerDuty provides timely alerts for vulnerabilities and breaches, enhancing security monitoring.
Features like zero trust, WildFire, user integration, and traffic analysis contribute to efficient and secure remote access, making it suitable for various enterprise needs.

CONS

Palo Alto Networks needs to improve compatibility with other solutions, particularly in healthcare applications and with third-party solutions like CrowdStrike or SentinelOne.
The initial support team lacks network expertise, requiring customers to guide them during troubleshooting.
The price of Prisma Access by Palo Alto Networks should be lowered to be more competitive, and its licensing model needs to be more flexible.
Prisma Access needs to provide better logging processes and a way to log a global log so that manual steps are minimized.
The update frequency and BGP filtering options of Prisma Access should be improved to avoid disruptions in production environments.
 

Prisma Access by Palo Alto Networks Pros review quotes

IgorPinter - PeerSpot reviewer
Director at PULSEC
Jan 23, 2026
I would recommend Prisma Access by Palo Alto Networks as it is really good, but it would be much better if the pricing were lower so that I could provide cloud firewall services instead of physical firewalls to customers.
Roberto Pastorino - PeerSpot reviewer
Network and Cybersecurity Consultant at a tech services company with 11-50 employees
Oct 14, 2025
Customers are quite happy with Prisma Access by Palo Alto Networks because there is less spending on technologies.
ZJ
Senior DevOps Expert at Telenor
Dec 18, 2024
The most valuable features are ZTNA 2.0, CASB, Threat Prevention, and Autonomous Digital Experience Management (ADAM).
Learn what your peers think about Prisma Access by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
904,928 professionals have used our research since 2012.
reviewer2594670 - PeerSpot reviewer
Senior Manager for Infrastructure at a computer software company with 5,001-10,000 employees
Nov 20, 2024
GlobalProtect has been beneficial for its cloud security capabilities, which are vital as businesses seek hybrid options and need to support remote workers while addressing latency issues.
Amar-Patil - PeerSpot reviewer
Security Engineer at a tech services company with 1,001-5,000 employees
Mar 28, 2025
I think the stability of Prisma Access by Palo Alto Networks is excellent, and I would rate it ten out of ten.
Ángel García Favieres - PeerSpot reviewer
CyberSecurity Specialist at Aiuken
Jul 7, 2025
Prisma Access by Palo Alto Networks makes our life easier because the firewall solution we had before was totally outdated and performing poorly. This solution has completely transformed our operations.
reviewer2384883 - PeerSpot reviewer
Network and Security Engineer at a security firm with 11-50 employees
Apr 3, 2024
Prisma Access provides comprehensive security. It provides URL filtering, application control, SSL, DLP, etc. It provides complete security for the cloud environment.
reviewer1950249 - PeerSpot reviewer
Network Security Engineer at a manufacturing company with 10,001+ employees
Sep 14, 2022
The always-on feature is fantastic for the users. They don't have to think about it. When they go to a coffee shop to do work, there's no need to remember to toggle the VPN on. We'll protect them. URL filtering is the same at home as it is in the office.
Kepa-Ayerbe - PeerSpot reviewer
Connectivity Platform Cyber Security Specialist at BASF Business Services GmbH
Mar 6, 2024
The solution's most valuable features were the model's reduced complexity on the client side and its capability to provide security.
Nikolay Dimitrov - PeerSpot reviewer
Cyber Security Engineer at Paysafe / IBM
Nov 6, 2022
It supports auto-scaling for mobile users. It auto-scales depending on the mobile user traffic. For example, if 1,000 people are working from home today, and tomorrow, the number increases to 2,000, it is not going to be an issue.
 

Prisma Access by Palo Alto Networks Cons review quotes

IgorPinter - PeerSpot reviewer
Director at PULSEC
Jan 23, 2026
My clients are not satisfied with the technical support from Palo Alto Networks.
Roberto Pastorino - PeerSpot reviewer
Network and Cybersecurity Consultant at a tech services company with 11-50 employees
Oct 14, 2025
Sometimes a third-party outage could impact the whole operability.
ZJ
Senior DevOps Expert at Telenor
Dec 18, 2024
Palo Alto's operational and support model needs improvement since we have faced issues with resolving problems.
Learn what your peers think about Prisma Access by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
904,928 professionals have used our research since 2012.
reviewer2594670 - PeerSpot reviewer
Senior Manager for Infrastructure at a computer software company with 5,001-10,000 employees
Nov 20, 2024
GlobalProtect can face challenges with latency, especially when remote workers connect to centralized locations.
Amar-Patil - PeerSpot reviewer
Security Engineer at a tech services company with 1,001-5,000 employees
Mar 28, 2025
There is a lack of integration with third-party solutions like CrowdStrike or SentinelOne in Prisma Access by Palo Alto Networks. Although they have a tight ecosystem with their products, opening up for integration with other solutions would be beneficial.
Ángel García Favieres - PeerSpot reviewer
CyberSecurity Specialist at Aiuken
Jul 7, 2025
The Prisma Access by Palo Alto Networks interface is more difficult than FortiGate.
reviewer2384883 - PeerSpot reviewer
Network and Security Engineer at a security firm with 11-50 employees
Apr 3, 2024
Its security is good. Everything is good, but the way the dashboard responds can be improved. It takes time to implement a policy. If you change only two or three lines and push the policy to make the change work, it takes 20 to 30 minutes even for a small change. That is something very irritating from the implementation perspective.
reviewer1950249 - PeerSpot reviewer
Network Security Engineer at a manufacturing company with 10,001+ employees
Sep 14, 2022
Palo Alto Prisma 10 came out over a year ago. Palo Alto added this identity management feature. The legacy way Palo Alto selected which user is sitting on an IP address it passes through has been clunky.
Kepa-Ayerbe - PeerSpot reviewer
Connectivity Platform Cyber Security Specialist at BASF Business Services GmbH
Mar 6, 2024
The tools' scalability is subject to some limitations when done on-premise due to the need for additional licenses. However, in other scenarios, increasing scalability involves expanding infrastructure to accommodate more third-party VPN access. It is scalable as long as you pay the money. Also, it needs to improve security.
Nikolay Dimitrov - PeerSpot reviewer
Cyber Security Engineer at Paysafe / IBM
Nov 6, 2022
Palo Alto needs to improve the GlobalProtect agent to work as a secure web gateway agent, not only as a VPN agent because some companies would want only a secure gateway. They wouldn't want a full VPN. So, Palo Alto has to make the VPN agent work as a secure web gateway agent for those customers who want only the secure web gateway solution.