Try our new research platform with insights from 80,000+ expert users

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

Prisma Access by Palo Alto Networks offers seamless integration with cloud platforms like AWS and Google, ensuring minimal latency and bandwidth issues.
Prisma Access provides robust and scalable security features, protecting both web and non-web applications.
Prisma Access excels in monitoring network traffic and providing detailed analytics, enhancing overall visibility of data usage.
Prisma Access integrates well with various tools, offering real-time alerts for vulnerabilities and breaches.
Prisma Access delivers enterprise-class security, including features like URL filtering, application control, and threat prevention.

CONS

Palo Alto needs to improve its support and visibility into infrastructure issues; customers report slow response times and limited visibility when troubleshooting.
The automated updates often lack adequate information, causing concerns about potential impacts on production environments.
Prisma Access pricing is considered high, and its licensing model lacks flexibility compared to competitors.
Integration of Prisma Access with third-party solutions like CrowdStrike and SentinelOne needs improvement.
Prisma Access setup and management are complex, with initial on-premises setup cited as particularly challenging.
 

Prisma Access by Palo Alto Networks Pros review quotes

RR
Network Engineer at Acliv Technologies Pvt Ltd
Sep 1, 2019
Monitoring is the most valuable feature because we can easily monitor all kinds of stuff coming over the network. We can check the dashboard and work accordingly.
GV
Architect - Cloud Serviced at a computer software company with 501-1,000 employees
Nov 30, 2019
This solution provides a DLP on the cloud and very few people have a scanning device for data at rest.
SeniorDib925 - PeerSpot reviewer
Senior Director at a logistics company with 501-1,000 employees
May 16, 2019
Its hands-off security and the fact that we don't have to maintain it are the most valuable features.
Learn what your peers think about Prisma Access by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
880,685 professionals have used our research since 2012.
MM
Director at a tech services company with 51-200 employees
Jun 24, 2019
It's very stable. Sometimes after installing the boxes, we leave them for one or two years. We would just touch the box in the case of the customer needing new requirements or changes to the setup.
Prismaa677 - PeerSpot reviewer
Consultant at a political organization with 201-500 employees
Jun 26, 2019
The initial setup is very straightforward.
ITSecuriae8b - PeerSpot reviewer
IT Security at a real estate/law firm with 1,001-5,000 employees
Jul 17, 2019
The features I find most valuable is WildFire, user integration, and the basic technology features.
AG
Information Technology Consultant at Trillennium (Pvt) Ltd
Jun 7, 2020
The performance is good.
reviewer1167384 - PeerSpot reviewer
General Manager - CyberSecurity Practice at a aerospace/defense firm with 1,001-5,000 employees
Jun 25, 2020
The most valuable feature is the zero-trust part of this solution.
reviewer1152024 - PeerSpot reviewer
Senior Security Architecture Specialist at a computer software company with 201-500 employees
Sep 27, 2020
The most valuable feature is the ability to join your network and provide access through the VPN.
GA
Endpoint Security Manager at Catholic Health Initiatives
Oct 6, 2020
It's great that we can make sure a machine meets the minimum requirements before users are allowed to log in.
 

Prisma Access by Palo Alto Networks Cons review quotes

RR
Network Engineer at Acliv Technologies Pvt Ltd
Sep 1, 2019
One thing that would help is if we could get a guide. With Cisco, for example, you can just type the problem regarding your Cisco product and you will easily get your solution. In Palo Alto, however, it's not easy to find the solutions.
GV
Architect - Cloud Serviced at a computer software company with 501-1,000 employees
Nov 30, 2019
I would like to see support for custom applications.
SeniorDib925 - PeerSpot reviewer
Senior Director at a logistics company with 501-1,000 employees
May 16, 2019
They automatically update and they should give us time to fully understand what they're updating so that we can make sure it doesn't impact production.
Learn what your peers think about Prisma Access by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
880,685 professionals have used our research since 2012.
MM
Director at a tech services company with 51-200 employees
Jun 24, 2019
Their next release should provide solutions for the mobile environment.
Prismaa677 - PeerSpot reviewer
Consultant at a political organization with 201-500 employees
Jun 26, 2019
Dependencies of applications sometimes is a bit confusing.
ITSecuriae8b - PeerSpot reviewer
IT Security at a real estate/law firm with 1,001-5,000 employees
Jul 17, 2019
I would like to see better pricing and an easier logging process. Also, if there was a way to log a global log, everything could go onto the system. It would be better if there was a third log, otherwise one would have to do everything manually.
AG
Information Technology Consultant at Trillennium (Pvt) Ltd
Jun 7, 2020
The price can be reduced to make it more competitive.
reviewer1167384 - PeerSpot reviewer
General Manager - CyberSecurity Practice at a aerospace/defense firm with 1,001-5,000 employees
Jun 25, 2020
The cloud setup is straightforward, and the onboarding process is much better, but the on-premises initial setup is slightly complex.
reviewer1152024 - PeerSpot reviewer
Senior Security Architecture Specialist at a computer software company with 201-500 employees
Sep 27, 2020
Better integration with the MDM solution would be useful.
GA
Endpoint Security Manager at Catholic Health Initiatives
Oct 6, 2020
The solution needs to be more compatible with other solutions. This is specifically a problem for us when it comes to healthcare applications. They have proprietary connection types and things of that nature that make compatibility a challenge sometimes.