Try our new research platform with insights from 80,000+ expert users

Citrix Gateway vs Prisma Access by Palo Alto Networks comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Citrix Gateway enhances security, preventing breaches and ransomware, leading to savings and ROI depending on business models.
Sentiment score
7.7
Prisma Access enhances security and cost efficiency, eliminating breaches, infrastructure needs, and offering scalable management, despite ROI challenges.
Citrix Gateway secures our environment from potential threats, which can save substantial financial resources, especially in preventing data breaches or ransomware attacks.
 

Customer Service

Sentiment score
6.0
Citrix Gateway support is generally satisfactory, though users suggest improvements in engineer expertise, training, and proactive communication.
Sentiment score
6.9
Prisma Access support is friendly and knowledgeable, but response efficiency varies, with premium support offering quicker assistance.
The product is reliable, making customer support less frequently needed.
We rarely need to contact support due to having a strong internal team and a robust product.
 

Scalability Issues

Sentiment score
7.5
Citrix Gateway is scalable for various enterprises, praised for flexibility but faces challenges due to updates and competition.
Sentiment score
7.8
Prisma Access scales easily with licensing, suits diverse companies, and supports global expansion, despite potential large-scale deployment limitations.
I believe that the scalability of Citrix Gateway depends on the project's requirements, as it can vary from simple load balancing to extensive Web Application Firewall implementations.
To scale, one would need to upgrade or acquire more hardware.
Prisma Access provides significant scalability, allowing integration of different systems.
Prisma Access by Palo Alto Networks is a cloud-based solution, and from my experience, there are no issues with scalability.
 

Stability Issues

Sentiment score
8.0
Citrix Gateway is highly rated for stability and reliability, with minor connection issues, offering a smooth, secure virtualization experience.
Sentiment score
8.1
Prisma Access is praised for stable performance, reliable connectivity, robustness on AWS/Google Cloud, and minimal downtime.
I find Citrix products to be very stable.
I think the stability of Prisma Access by Palo Alto Networks is excellent, and I would rate it ten out of ten.
Prisma Access is very stable.
GlobalProtect is a satisfying solution, and the product is robust without major stability issues.
 

Room For Improvement

Citrix Gateway needs UI, cloud, integration, VPN speed, security improvements, cost reductions, and enhanced support and performance.
Prisma Access needs improved integration, user interface, support, and scalability, addressing latency and compatibility issues for better user experience.
At this time it costs 35% more than other solutions.
There is a lack of integration with third-party solutions like CrowdStrike or SentinelOne in Prisma Access by Palo Alto Networks.
Hosting it in the cloud can mitigate these issues by allowing connection through the nearest Palo Alto or Prisma Cloud regional hub.
 

Setup Cost

Citrix Gateway is seen as pricey, with flexible licensing, straightforward setup, and competitive features aligning with high-end solutions.
Prisma Access is costly but valued for its comprehensive security features, flexible licensing, and no hidden costs for enterprises.
I consider Citrix Gateway to be an expensive solution, generally ranging from $5,000 to $15,000 yearly, depending on the model.
From my experience, Palo Alto is more expensive compared to solutions like Netskope and Triscale.
The pricing is on the higher side, rating it around eight to nine out of ten.
Pricing for Prisma Access and Prisma SD WAN is high due to the need for different hardware flavors like IONs.
 

Valuable Features

Citrix Gateway provides seamless and secure connectivity with features like VPN, web app support, load balancing, and threat protection.
Prisma Access delivers robust, scalable security features with seamless integration, zero-trust, and user-friendly management for diverse network protection.
The product effectively helps me protect the organization's network from potential threats, thereby securing our environment from hackers and ransomware attacks.
It's easy to scale and easy to implement.
These features are security-driven, providing robust protection against increasing cyber threats by integrating NG Firewalls, SD WAN, and CASB, all within a fully cloud-native solution.
One of the most valuable features of Prisma Access by Palo Alto Networks is the ability to manage on-premise firewalls.
GlobalProtect has been beneficial for its cloud security capabilities, which are vital as businesses seek hybrid options and need to support remote workers while addressing latency issues.
 

Categories and Ranking

Citrix Gateway
Ranking in Enterprise Infrastructure VPN
10th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
37
Ranking in other categories
Universal Access Gateways (1st), SSL VPN (2nd)
Prisma Access by Palo Alto ...
Ranking in Enterprise Infrastructure VPN
5th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
63
Ranking in other categories
Secure Web Gateways (SWG) (4th), Cloud Access Security Brokers (CASB) (1st), ZTNA as a Service (2nd), Secure Access Service Edge (SASE) (2nd)
 

Mindshare comparison

As of June 2025, in the Enterprise Infrastructure VPN category, the mindshare of Citrix Gateway is 3.1%, up from 2.6% compared to the previous year. The mindshare of Prisma Access by Palo Alto Networks is 6.6%, up from 5.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Infrastructure VPN
 

Featured Reviews

VivekKumar10 - PeerSpot reviewer
Enables secure remote access and load balancing with enhanced protection features
I find Citrix Gateway valuable for its capabilities as a reverse proxy, providing security to applications exposed to the Internet. Key features include load balancing, dual-factor authentication, clientless VPN, and Web Application Firewall (WAF). The product effectively helps me protect the organization's network from potential threats, thereby securing our environment from hackers and ransomware attacks.
Amar-Patil - PeerSpot reviewer
Enables seamless policy management and supports secure remote work
Our primary use case for Prisma Access by Palo Alto Networks is to control the internet and serve as an internet proxy. Additionally, we use it for secure remote work One of the most valuable features of Prisma Access by Palo Alto Networks is the ability to manage on-premise firewalls. We can…
report
Use our free recommendation engine to learn which Enterprise Infrastructure VPN solutions are best for your needs.
856,873 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
46%
Financial Services Firm
8%
Computer Software Company
6%
Healthcare Company
4%
Computer Software Company
14%
Manufacturing Company
13%
Financial Services Firm
12%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Citrix Gateway?
We can maintain our systems using the solution.
What is your experience regarding pricing and costs for Citrix Gateway?
I consider Citrix Gateway to be an expensive solution, generally ranging from $5,000 to $15,000 yearly, depending on the model. It is seen as a premium product compared to competitors like F5, and ...
What needs improvement with Citrix Gateway?
Currently, Citrix is improving its solutions, and focusing more on AI features could further enhance its performance.
What is the better solution - Prisma Access or Zscaler Private Access?
We looked into Prisma Access before choosing Zscaler Private Access (ZPA). Palo Alto’s Prisma Access is a secure access service edge (SASE) designed to deliver network security in a cloud-deliver...
What do you like most about Prisma Access by Palo Alto Networks?
The most valuable features of the solution are in the areas of the secure remote access it provides while also being user-friendly.
What is your experience regarding pricing and costs for Prisma Access by Palo Alto Networks?
From my experience, Palo Alto is more expensive compared to solutions like Netskope and Triscale.
 

Also Known As

Citrix NetScaler Unified Gateway
Palo Alto Networks Prisma Access, Prisma Access, GlobalProtect, Palo Alto GlobalProtect Mobile Security Manager, Prisma SaaS by Palo Alto Networks, Prisma Access
 

Overview

 

Sample Customers

Aeronamic, Avianca, Bechtel Corporation, Betfair UK, Catholic University Leuven (K.U. Leuven), Centene Corporation, Cerner, Charityshare, City of High Point, Clark Builders
Concord Hospital, State of Colorado, Essilor International, RheinLand Versicherungsgruppe, University of Westminster, Universidade Nove de Julho, SPAR Austria, CAME Group, ZipRealty, Greenhill & Co., IKT Agder, Aviva Stadium, Animal Logic, Management & Training Corporation, Brigham Young University Hawaii, School District of Chilliwack
Find out what your peers are saying about Citrix Gateway vs. Prisma Access by Palo Alto Networks and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.