Cisco Umbrella Reviews

In a previous organization at HBL, we were using Cisco Umbrella as well, so it has been a quite long time.

Cisco Umbrella is specifically designed for DNS protection, with features including a user-friendly console and the easiest installation. It offers very prominent threat feeding from different Talos sources, securing multiple platforms. Cisco Umbrella helps protect from malware and unsafe sites. It is especially useful in mitigating DNS attacks and ensuring secure browsing for end users.

The major issue is that sometimes when you install the client, it shows you protected and displays that it is live with the backend servers and everything. However, in reality, it was not getting any feed from the main client and is just sending your traffic to open DNS, which sometimes causes an issue because the protection you have implemented can be breached by users.

The primary thing that Cisco Umbrella lacked most of the time is their client. Previously, they had a separate Cisco client. Now they have merged everything into the Cisco Secure Endpoint client—one client for everything, for Cisco Endpoint, for Cisco AnyConnect, and for Cisco Umbrella, which they did probably in 2025.

I have been using this solution for almost two years.

As a customer, I have never been satisfied with any product for a longer period of time, so that is a tricky question to answer.

If you require 10 clients or however many you need or whatever expansion you require, they are just a click away.

Cisco is always known for their best technical support, so there is no doubt about it.

Positive

At that time I was working in HBL on the Symantec DLP product.

Cisco Umbrella is specifically designed for DNS protection, and the features they have include a user-friendly console and probably the easiest installation.

If you go with the main competitor product, there is no doubt that Infoblox is the best product.

There are a couple of products we are working on. We use Cisco EDR and XDR, for DLP we have Forcepoint, and for cyber threat intelligence, we have EPP.

We focus on DLP and the classification tool, which is for data visibility and DLP. It is kind of data protection that is used for classification.

For Cisco, we use FTDs. It is the Cisco Secure Endpoint, which is known as Cisco EDR, Endpoint Detection and Response.

We use Cisco Umbrella for DNS protection. In the current environment, cyber security resolves your addresses securely and protects from threats from outside. Most attacks happen over DNS, so those DNS queries can be mitigated if you have a secure way for browsing for your end users.

We are not using Cisco Umbrella for the proxy. We are using it from our DNS perspective. As a strategy, we are using it for outside communication through the DNS resolver. However, Cisco Umbrella has now combined with Secure Access, which comes with different features. Previously, Cisco had WSA for the proxy. Now they have come up with a proxy solution that gives Cisco Umbrella protection with remote proxy and cloud proxy solution, which is known as Secure Access.

As I mentioned earlier, they have very prominent threat feeding from different Talos sources, securing us on multiple platforms where, as an enterprise, you might not have those features and the feed to protect yourself. Cisco Umbrella is definitely a good product from that perspective and is going to help you protect from malware and from sites which are reputedly not marked as safe for the user. I would rate this review an eight out of ten.

My main use cases for Cisco Umbrella are mostly for DNS security, ensuring we have policies in place to block anyone going to bad sites, as well as anything that comes up that we're not always watching to make sure they get blocked.

My favorite feature of Cisco Umbrella is probably just the DNS and the fact that when a security threat happens, all of that gets logged in their Umbrella portal, and it's very easy to find who's been accessing the site and how many people have accessed it, so that we can go to them and make sure they're not compromised.

The features of Cisco Umbrella benefit my company by providing less time to search for things through logs, to look for what we need. It's just one place to go, and we just search for it, and we find it really fast. The fact that there's a virtual database that has all that information is great on our portal.

I think Cisco Umbrella can be improved a lot. We've noticed some issues with the SWG where, when I'm connected, it thinks I'm in Miami, Florida instead of Savannah, Georgia. So when I go to weather.com or something else, it shows up for Miami, which is not where I'm at. That's one thing I think we could find ways to treat that traffic so that the person experiencing it is shown where they really are and not somewhere else.

I've been using Cisco Umbrella for probably seven years now.

The stability and reliability of the Cisco Umbrella platform have been great. I have open cases with support, and they've been very supportive and helpful, allowing us to send information out there and get issues resolved, which is great.

Cisco Umbrella scales really well with the growing needs of my company, bringing the ability to ensure that people are safe and connected. I'm hoping that at some point we could get Cisco Umbrella on people's phones, so when they search on their mobile phones, they're protected. That's probably the only downside—there's not a product out there for mobile devices yet.

Their customer service and technical support have been great. When we open up tickets and get that in place, they are very responsive and come up with solutions that work for us.

We didn't consider other solutions before choosing Cisco Umbrella because it's really the only one that we know works for us. There are other solutions, but as a smaller company, we find Cisco Umbrella tailored towards small businesses, allowing us to get specific features DNS and SWG without having to buy a huge product that we may not use.

I would describe my experience with the deployment of Cisco Umbrella as very straightforward. It's easy to launch; the policies are really easy to set up. You just go to one dashboard, set everything up, and it's done with one click.

The biggest return on investment when using Cisco Umbrella for me is the ease of use of the fact that we've deployed this with our Cisco VPN Secure Client, so every computer has the Umbrella module in it. Each of our devices has that module in it that makes it connect automatically, and we're really happy with how easy it is to deploy and send it out to our firm.

My experience with the pricing, setup costs, and licensing of the Cisco Umbrella solution has been great. We use the Cisco Security EA, so everything's through the Enterprise Agreement, and that's been great to sign up for. We've bundled that with our firewall stuff and our VPN, which brings the price down and adds the ability to grow. As we add more people, it automatically adds the necessary licenses for us, so we don't have to keep coming back and saying we need more.

The features of Cisco Umbrella benefit my company by providing less time to search for things through logs, to look for what we need. It's just one place to go, and we just search for it, and we find it really fast.

My impression of Cisco Umbrella's Secure Internet Gateway is that it's great because we use that a lot in our really small branch offices, which means we don't have to deploy firewalls to those locations. They can connect using SWG to get internet access, but they're also protected without having a physical firewall in each location.

I assess the Cisco Secure Access solution as probably good to integrate, but we haven't really gone that far yet, so I'm hoping at some point we will. I'm hoping that once we get there, it'll be a lot easier to manage.

Cisco Talos threat intelligence influences my company's ability to act against emerging threats by being more of someone else watching it, and we're not having to pay attention to things, allowing us to concentrate on other stuff within the company. We're not having to micromanage our security, Talos takes care of that, and sends out updates to us, which is great.

I think it's just such an easy device to use, making my job easier by allowing me not to worry about threats coming in, and the fact that we can just easily block or accept things.

On a scale of 1-10, I rate Cisco Umbrella a 10.

The main use case I use Cisco Umbrella for is to protect the users' internet navigation.

Cisco features benefit our organization by protecting the navigation of our employees, ensuring they are more productive and secure, and protecting our data through data loss prevention to prevent them from visiting fake websites.

The features of Cisco Umbrella I prefer most are DNS protection and traffic redirect.  

With Cisco Talos's threat intelligence, we reduce the impact of malware traffic in our network, and we currently see the behavior of equipment and choose the correct sites.

Cisco Talos has helped us reduce the impact of malware traffic. We can see the behavior and choose the correct sites.

We're currently testing secure access with Umbrella in order to secure access to core applications.

It's a product that the user doesn't even know is there, even though it is protecting them. It's not hard on the equipment. And, for us, it centralizes everything, which improves productivity.

With the Experience Insights feature of Cisco Secure Access, we've seen impacts on the management of user connectivity by allowing us to deliver safe connectivity. We are testing the Secure Access product with Cisco Umbrella to improve our connectivity with our users in order to secure access to the corporate applications.

Cisco Umbrella is in the cloud, which is nice.

Cisco Umbrella could be improved by making the policies more granular, as in some cases, it's difficult to find the correct link to open a specific site securely.

I have been using Cisco Umbrella for about four years.

The stability and reliability of Cisco Umbrella are good. It has supplementary products for Secure Access, making it advantageous as a bundle. We don't have problems with Cisco Umbrella other than defining the users' profiles to be productive, but once the profiles are set up, it's done.

Cisco Umbrella scales very well with the growing needs of our organization. It is very easy to increase the implementation of Cisco Umbrella, being centralized and with an image of our computers, the Umbrella client is installed, making it simple to just provide the computer to our employee, and they commit to growth as the company grows.

I evaluate customer service and technical support as excellent, as I have technical support from our partner, who helps us incredibly. On a scale of one to ten, I would rate it a ten.

Positive

Prior to adopting Cisco Umbrella, I was using another solution called Websense, just to block by categories.

At the beginning, as with everything in life, it was a bit hard. It's hard when you don't know the solution. Now, it's very soft, very easy. Any changes are easy to make.

I have not seen a return on investment with Cisco Umbrella, as I didn't calculate it in practice. I know that having Cisco Umbrella is better than not having it, especially since I have few people to administer, meaning without it, I would need more employees to help me apply policies and review the laptops of the employees.

The pricing has been fine. 

Before selecting Cisco Umbrella, I considered other solutions such as Palo Alto and Check Point. 

What stood out to me in the evaluation process, both positive and negative when comparing options, was the charging or performance impact on the computer with the agent, which was a concern, but also the simplicity of installation without impacting the final user, along with the strong brand support from Cisco and Talos, which ensured that the inspection of URLs was very good.

We did not purchase the solution on AWS Marketplace.

I rate Cisco Umbrella a nine out of ten.

My main use case for Cisco Umbrella is network deployment.

The features of Cisco Umbrella benefit my organization by making deployments easier. It's easy to deploy for our lean networking team, and it's easy to train my guys on. 

We run a real lean networking team, and cloud deployments are super easy. We can just drop ship devices and configure them as they spin up, making it easy to train my staff. 

Cisco University has a great platform for training my staff with learning credits, and I think that's an awesome resource.

The API is wonderful. We just spin up a script that makes deployment and provisioning simple. 

Cloud deployments are easy as such as pushing and copying configurations and pushing new profiles.

Cisco Talos is just nice to have in terms of that extra layer overview, especially since it's integrated with our Cisco environment.

From my perspective, I would Cisco Umbrella to give more exposure to my sales engineers. I know I can call them whenever I have an issue, however, more frequent meetings would be awesome. I just want more time spent with them. 

I don't have any additional features that should be included in the next release or any features that I use now that could be enhanced.

I have been using Cisco Umbrella for quite a while, since before I started on the network team, for four or five years.

My assessment of Cisco Umbrella's stability and reliability is that we had one issue with Cisco a couple of months back, where something got pushed to our Meraki firewalls, and we had to disable IPS and AMP. That was problematic, however, we have our own on the other end of the firewall, so it wasn't a huge deal. It was a simple fix; you go into the cloud, check two boxes, and you're done.

Cisco Umbrella scales incredibly with the growing needs of my organization. The new, constantly updating environment, along with new changes and releases they announce, shows that they communicate effectively with us about end-of-sale, end-of-life, and lifecycle management. I really appreciate Cisco always having the next best thing.

I would evaluate the customer service and technical support as about a nine. My biggest concern, and I'm sure everyone's biggest gripe with TAC, is just turnaround time. If you open a case in the evening, you might get an agent in another region, and then your ticket cycle only goes from 5:00 PM to 10:00 PM when you're out of work. Now I know to open cases the next morning unless it's pressing.

Positive

I used Ubiquiti before Cisco Umbrella. What led me to consider the change from Ubiquiti is that we needed more robust support and a more robust infrastructure for our network. Ubiquiti is not good for the home and terrible for a business. I came from a Juniper environment previously.

The deployment is easy to automate. The API is wonderful. We just spin up a script and then it makes deployment provisioning as simple as that. On top of that, the cloud deployment's easy as well. We're just pushing copying configurations, pushing profiles.

I have not seen ROI with Cisco Umbrella.

My experience with the pricing, setup costs, and licensing is that licensing is it's always a pain point; that's probably everyone's biggest gripe about Cisco. The licensing can be a little confusing and sometimes it can be expensive, however, I honestly don't have any complaints. Coming from a multi-vendor platform network, it was a nightmare, so having it all consolidated to one vendor makes it hard to complain.

Before selecting Cisco Umbrella, we had considered Aruba and Juniper, and I came from a place where we implemented Juniper. Someone had suggested Ubiquiti, so there were additional considerations and other vendors, but honestly, I prefer Cisco. What stood out to me in the evaluation process when comparing the options was that cloud deployments were huge and amazing. It's intuitive and easy to learn, so it just made sense to me.

The product wasn't purchased on AWS Marketplace. 

The advice I would give to other organizations considering Cisco Umbrella is to give it very thorough research; reach out to your sales rep and exhaust them with any questions you have. They have an awesome engineering support team, and each sales rep is incredibly knowledgeable. They answered everything we had. 

On a scale of one to ten, I rate Cisco Umbrella a ten.

The main use case for Cisco Umbrella is to protect our clients from various threats as it works on the DNS layer while firewalls and other security appliances work differently. We trust that no client should access any unverified website since it protects on the DNS layer to ensure their safety from malware and unknown sites. The Cisco Umbrella denies requests to untrusted websites, ensuring our clients are protected; we use it along with Hunters and firewalls for three layers of protection.

Cisco Umbrella is the first layer of security that protects me while surfing the net, identifying untrusted websites to prevent access. It guards against inside threats, while firewalls provide broader protection; Cisco Umbrella is especially useful for non-technical users who may not understand the risks.

Cisco Umbrella provides main benefits by not being too costly compared to other products, making it accessible for all clients, and I think it is essential for those who want complete safety.

The Intelligent Proxy feature of Cisco Umbrella is useful, though we do not elaborate much on this proxy feature.

The reporting and analytics capabilities in Cisco Umbrella are helpful, but since we have many clients, we cannot fully analyze everything. If any client objects to a website being protected, we analyze it and suggest whether they should proceed or not.

Customization for basic users can be complex, as it is targeted toward only technical users.

It would be beneficial if Cisco simplifies the customization process while still ensuring strong security to prevent unauthorized access.

Simplifying the customization part could enhance Cisco Umbrella, but overall, it is a good solution for me.

I have been working with Cisco Umbrella for the last year, not more than a year.

I would rate the stability of Cisco Umbrella nine out of ten.

For scalability, I would rate it nine out of ten, as the product is good.

The solution cannot be scaled because it serves primarily as endpoint security.

For enterprise-level companies, it is easy to expand the number of users as they provide a dashboard that allows monitoring and solution delivery for all clients in one place.

Whenever we ask Cisco for support, they definitely provide it, and we create a ticket for any threats we encounter that bypass their system.

Positive

The initial setup for Cisco Umbrella is simple; you just download the application, input the license, and use it without needing complex servers.

For clients who do not know how to set up Cisco Umbrella, we do the setup for them, and they trust us.

I still have not found a main competitor for Cisco Umbrella.

Once I find a better solution among prices, I may switch over, but I currently do not think its price is too much.

Cisco Umbrella is a supportive solution I provide separately, depending on the requirements of the customer, and we ask them what they require first.

Cisco is continuously improving Cisco Umbrella, experimenting with better versions while keeping us informed about changes and upgrades at no cost.

Cisco Umbrella should be available on desktop or laptop to ensure trust and security for non-technical users.

I rate Cisco Umbrella nine out of ten.

My main use case for Cisco Umbrella is to secure my users from internet threats, specifically those phishing emails where users might mistakenly click on fake bank logins and provide their information. It has been very beneficial for securing against those threats, and there has also been some security based on the DNS activity that was observed and found.

Cisco Umbrella has positively impacted my organization by providing a good security solution, especially as we are a consulting company that faces threats of attackers attempting man-in-the-middle scenarios while my users are connecting to public Wi-Fi networks.

When users connected to public Wi-Fi, I noticed a lot of reduction in incidents, and the response time was much better.

The best features Cisco Umbrella offers include protections against malicious websites, phishing websites, and C&C controls used by attackers, and the benefit of restricting certain websites according to our policies.

Regarding how easy it is to manage those policies, malware site protection has been there for ages, but the ability to control C&C has been very beneficial, which is something that needs to be controlled.

Regarding Cisco Umbrella's AI capabilities, it is able to detect suspicious domains well, and its phishing detection is much better, especially with the risk scoring that I truly believe in.

Cisco Umbrella has everything required, but I believe the dashboards and management could be simplified, and stronger integration with SIEM, identity providers, or other security products would be an added advantage.

I have been using Cisco Umbrella for almost one year, exactly thirteen months.

Cisco Umbrella is very stable in my experience.

I have not looked into Cisco Umbrella's scalability in detail, but I know that scalability depends on global performance and large-scale policy deployment, and the API-first automation is quite good.

The customer support with Cisco has always been good. I would rate the customer support a ten out of ten.

Before Cisco Umbrella, I was using Skyhigh, but it was not fulfilling the relevant requirements that I had, which is why I had to switch. Skyhigh was lacking in maintenance, management, and the AI part, which is currently missing from it.

I have seen a return on investment, specifically in terms of time saved and needing fewer employees.

My experience with pricing, setup cost, and licensing reveals that the pricing is acceptable, but it is marginally a bit high. However, the services provided are much better, leading to a good return on investment.

Before choosing Cisco Umbrella, I did not evaluate other options. I directly chose Cisco after a proof of concept that fulfilled my requirements.

Regarding Cisco Umbrella's AI capabilities, I think that regarding governance and security, for user exceptions, it has to involve a manual process. My advice to others looking into using Cisco Umbrella is to first check your requirements and then look into it, as Cisco can fulfill all needs. I would rate Cisco Umbrella overall an eight out of ten.

My main use case for Cisco Umbrella is to protect DNS queries that are going outside to the internet. When I open Cisco Umbrella, the first thing I do is watch the dashboard to analyze what the traffic looks like in the last 24 hours, how many malicious queries have been blocked, what the valid usages are, and how many blacklisted URLs have hits.

The scope of monitoring Cisco Umbrella involves two or three people or some people in the SOC team doing the monitoring. Cisco Umbrella is used company-wide.

From my experience using Cisco Umbrella, one of the best features is that it provides protection for the endpoints even while off the network, which means that if you are working from home, your DNS queries are protected well enough, with the caveat that it only protects DNS queries but does not work well when accessing something via IP address.

Cisco Umbrella has definitely helped improve some aspects of our security posture, contributing to overall organizational security posture management. I have seen improvements in that it cut down on malicious traffic; if there is a new domain registered by a malicious actor or hacker, it is quickly detected by Cisco Umbrella. For instance, there was a phishing link we discovered, and we blocked it in Cisco Umbrella, ensuring anyone trying to access that domain would be blocked, which is a critical feature even when off the network.

The biggest frustration I have encountered with Cisco Umbrella is that people can exit the Cisco Umbrella roaming client to bypass security, and some technically savvy individuals might know how to bypass it by modifying the hosts file to exclude Cisco Umbrella.

If I could change one thing about Cisco Umbrella, it would be to include traffic for DNS resolution even on IP addresses for extra protection and to enhance the analysis capabilities, considering the advancements in AI.

During implementation, there were not really any features that we are not using today, but SSL inspection was something we never enabled due to requiring extensive approval and legality considerations.

I have been familiar with Cisco Umbrella for almost one year.

Before adopting Cisco Umbrella, we did not have any tool and only used the firewall as a prevention tool, mostly relying on next-generation antivirus focused on behavioral analytics.

In terms of implementation, Cisco Umbrella is more of a SaaS tool, and configuring in the SaaS tool on the cloud is simple and quick; however, to protect the endpoints, deploying the clients on the endpoints is time-consuming. Configuring policies and downloading the client is easy, perhaps a one or two day task, but deploying the clients to all the endpoints definitely takes more time.

When evaluating options, I was not involved in the POC of Cisco Umbrella; I was a part of the engineering team that deployed it.

My team did need a small interaction with team members to explain the use cases implemented in Cisco Umbrella, which was important, and the knowledge base articles available on the Cisco website were good and useful to have handy.

My advice for someone considering Cisco Umbrella, based on my experience over the past year, is to understand your clear business requirements, check all the required features, and note that Cisco Umbrella provides good DNS security, though there are other competitive tools, such as Zscaler, which address the challenges I noticed in Cisco Umbrella. Based on your requirements and budget, analyze the tool during the POC and finalize your choice. I would rate my overall experience with Cisco Umbrella as a seven out of ten.

My main use cases for Cisco Umbrella are basically endpoint security. We managed to stop some ransomware attacks thanks to Cisco Umbrella.

The Secure Internet Gateway benefits my company because now our whole traffic goes to the Umbrella Cloud and it gets checked there, so nothing malicious is coming into our network. Cisco Umbrella can stop it there super quickly. It's amazing.

My impression of Cisco Umbrella's Secure Internet Gateway is that it's awesome. I understand that my company got a Secure Internet Gateway a couple of months ago. When we first deployed it, we didn't have a Secure Web Gateway, however, it's excellent. Our traffic now goes to the Umbrella Cloud. It's checked there, so it's fantastic. 

We are based in Argentina with a data center in Brazil, so the latency is really low, which is fantastic. 

Secure Internet Gateway is a super powerful feature. There's definitely something rewarding about using Cisco Umbrella at the end of the day. For example, I saw it stop a ransomware attack right in front of me. I was extremely nervous when I saw the ransomware attack. Cisco protected us.

It's a really powerful solution that's really easy to deploy.

It's somewhat pricey for us, however, it's an awesome solution. If they did lower the price, maybe that could be something for improvements, maybe for the whole Cisco portfolio, thinking of Argentina and those kinds of countries.

I have been using Cisco Umbrella for around a year and a half, approximately.

Regarding the stability and reliability of the platform, it is super stable. I have experienced no problems at all.

I don't know how Cisco Umbrella scales with the growing needs of my company. That's up to our network administrator. Cisco Umbrella hasn't had any problems with scalability.

We never had to contact the TAC for any kind of issues with Cisco Umbrella. We haven't had any issues with Cisco Umbrella yet. When I did need to contact the technical assistance team, they were extremely quick. It's an awesome service. From my experience with the support, I would rate them a nine out of ten.

Positive

We did not really consider other solutions before choosing Cisco Umbrella. We are super Cisco-focused in my company. Before Cisco Umbrella, we didn't have anything. We got hit with a ransomware attack and then we deployed Secure Endpoint. We deployed Cisco Umbrella. We deployed Duo, so we are super Cisco-focused.

I would describe the experience deploying Cisco Umbrella overall as super easy. It was awesome. It was lovely to deploy it.

I have seen a return on investment when using Cisco Umbrella. Since we are Cisco distributors, we got it for zero dollars, so we didn't pay anything for it.

Regarding pricing, the setup costs, and the licensing of Cisco Umbrella, it's somewhat pricey for some customers. That said, it's worth the cost. It's a super powerful solution. We come from Argentina, which is a different country than the US, so our lifestyles are different.

We did not really consider other solutions before choosing Cisco Umbrella.

I have not utilized the Experience Insights feature of Cisco Secure Access. I don't really see it on a daily basis. I just configured the solutions now to sell to our customers, so I don't know what could be enhanced. My customers actually only give me good feedback about Cisco Umbrella, which is great.

I would rate Cisco Umbrella a ten out of ten overall.

My main use cases for Cisco Umbrella at this company are DNS security and preventing users from getting to websites that we deem not safe for their consumption and system protection.

The features of Cisco Umbrella benefit my company by allowing us to do protective DNS instead of URL filtering, which lets us avoid having to backhaul traffic and run it through a firewall in a data center. We can send that traffic out through our local WAN sites' egress internet circuit, and let that traffic natively be done in Cisco Umbrella in the cloud versus having that extra backhaul.

I don't know that there's a specific feature of Cisco Umbrella that I prefer most; I appreciate everything about the package. It's a secure source for DNS, and the way it does the proxy is very efficient for segmenting internal DNS results versus external. 

I don't have an answer for how Cisco Umbrella can be improved, as it has been some time since I've worked with it. We're just rolling some of this out. We need more time to assess.

Hopefully, it works with the Canvas and starts feeding results into the AI canvas. That would be excellent.

At this current company, I have been using Cisco Umbrella for two months, and before that, I used it for about four years.

Regarding the stability and reliability of the Cisco Umbrella platform, I have experienced no issues; it performs as advertised.

Cisco Umbrella scales effectively with the growing needs of my company; it's excellent, and I have experienced no issues.

I haven't had to make any technical calls regarding customer service or technical support, so we are satisfied.

Positive

We are moving away from Palo Alto to Cisco, and we have to do a one-to-one swap first to get new firewalls in before licensing runs out on the old firewalls. 

Once that is complete, we will move to our SIG rollout. The main differences between Palo Alto and Cisco Umbrella are that many features Palo offered were always purchased separately, whereas Cisco includes all of those features at less cost compared to purchasing them individually from Palo.

We're currently migrating to Cisco from Palo Alto. Overall, the deployment has been good. It's simple, and there are a lot of white papers out there. There's not a lot of mystery. It just works.

From my point of view, the biggest return on investment when using Cisco Umbrella is that it helps simplify multiple verticals. We don't have a direct impact on DNS, however, it helps simplify the other teams' external DNS resolution, which makes their job easier, so they don't have to seek assistance from me, making my job easier as well.

My experience with pricing, setup costs, and licensing of Cisco Umbrella has been that it's considerably cheaper than Palo. They did an excellent job when they came to the table and were very competitive.

I have not yet utilized the experience insights feature of Cisco Secure Access. 

Cisco Talos threat intelligence significantly influences my company's ability to act against emerging threats, giving us the chance to patch our side or take precautions when zero-day vulnerabilities emerge. Talos has been around forever; it's the largest non-governmental source of data on exploits available. 

We're not at zero-trust yet. Cisco Secure Access will be playing a big part. Secure Access will play a big part in our identity, and it will tie in with ICE and posturing, feed our firewall information, and integrate with Splunk. 

I own Cisco Umbrella's Secure Internet Gateway, however, we have not rolled it out yet. I'm looking forward to Cisco Umbrella working with the Canvas that we just saw at the Keynote this afternoon; if it starts feeding those results into that AI Canvas, that would be fantastic. 

I saw the Cisco Insider, however, I am not familiar with what it is.

I'd rate the solution ten out of ten.

The primary use of Cisco Umbrella is to monitor our off-network devices, especially as a school district, to track what students are doing. We ensure they don't access any inappropriate sites. We leverage the DNS security when they take devices off our network.

Being able to create policies and deploy those policies to different groups benefits us in the way that we are actually compliant with our local regulations.

The feature of Cisco Umbrella I value most is the ease of use and deployment. 

A feature I would appreciate seeing enhanced in Cisco Umbrella would be the ability to add or remove agents that we have, instead of just relying on how long the devices have been connected to the platform. 

Instead of creating a TAC case, it would be better if we could just call in and they could answer us immediately.

We've been using Cisco Umbrella for about six years.

The stability and reliability of the Cisco Umbrella platform are great. Since we launched the platform, we have experienced only one or two outages with Umbrella, which is a notable achievement.

Cisco Umbrella does an excellent job of scaling with our company's growing needs. It does what we need. As we grow and continually acquire devices, we continue to deploy the agent to all of them. There's no problem with scaling.

The customer service and technical support of Cisco Umbrella are great. I would rate the customer service and technical support a seven out of ten. To make it a ten, it would come down to improving the support.

Neutral

I did not use another solution before switching to Cisco Umbrella.

Deployment was actually a good experience. We installed all the VAs and started the agents. We did it from our centralized mobile device management.

The biggest return on investment when using Cisco Umbrella is to keep us compliant with our regulations. We're not a non-profit company, it's more about being compliant with our regulations to ensure the students are safe.

The pricing for Cisco Umbrella is fair compared to other platforms out there for DNS security. We acquired it as a bundle with other Cisco purchases.

We have considered other solutions while using Cisco Umbrella. Ultimately, Cisco Umbrella is the one that benefits us the most. The main differences between the solutions we considered and Cisco Umbrella are the ease of use and deployment.

I have not utilized the experience insights feature of Cisco Secure Access. At the moment, we're not using Cisco Secure Access. It's something we would want to explore at some point. 

I have not yet visited the Cisco Insider Lab. 

Overall, I would rate Cisco Umbrella a nine out of ten.