Service and Support
Users have mixed feelings about Citrix Gateway customer service and support. Some find it responsive and satisfactory, while others highlight areas needing improvement, such as response time and support engineer expertise. There are reports of delayed communications, especially post-hours, and issues with proactive support for patches. Although some find the help desk efficient, others suggest enhancing support capabilities and providing better training resources to elevate their support experience.
Deployment
Citrix Gateway's initial setup varies in complexity. Some find it straightforward and quick, requiring minimal time and expertise. Others consider it complex, needing careful planning, network readiness, and technical understanding. Deployment strategies differ based on environmental and user requirements. Experienced users report smoother experiences, while those less familiar encounter challenges. Time for completion can range from a few minutes to several weeks, influenced by detailed configuration needs and integration with existing systems.
Scalability
Citrix Gateway is generally scalable, especially for medium to large enterprises, with potential to support thousands of users. Many find it seamless to increase capacity, depending on model and license. Some users report challenges compared to competitors, citing the need for additional appliances or the latest version being less scalable. High availability and tri-scaler capabilities enhance scalability. Often running on virtual appliances, it can adapt well to business growth.
Stability
Users find Citrix Gateway to be very stable, often rating its stability between seven and nine out of ten. It runs smoothly without bugs, glitches, or crashes, provided initial setup is done correctly. Users appreciate its reliability but mention yearly tasks like replacing certificates. Some note slight connection issues needing improvement. Despite past vulnerabilities, users currently consider it dependable with straightforward upgrade processes, remaining their primary choice for virtualization due to its performance.