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Prisma Access by Palo Alto Networks Reviews

Vendor: Palo Alto Networks
4.1 out of 5
Badge Ranked 1
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What is Prisma Access by Palo Alto Networks?

Prisma Access by Palo Alto Networks provides consistent security for all users and applications across your remote networks. Prisma Access grants users safe access to the cloud and data center applications and the internet as well. In addition, the solution combines all of your security and networking capabilities into a single cloud-delivered platform, enabling flexible hybrid workforces.

Get the Prisma Access by Palo Alto Networks Buyer's Guide and find out what your peers are saying about Prisma Access by Palo Alto Networks, Fortinet FortiGate, iboss and more!
Prisma Access by Palo Alto Networks is the #1 ranked solution in CASB solutions, #1 ranked solution in top Secure Access Service Edge (SASE) solutions, #4 ranked solution in top Web Security Gateways, #5 ranked solution in top ZTNA services, and #7 ranked solution in top Enterprise Infrastructure VPN solutions. PeerSpot users give Prisma Access by Palo Alto Networks an average rating of 8.2 out of 10. Prisma Access by Palo Alto Networks is most commonly compared to Fortinet FortiGate: Prisma Access by Palo Alto Networks vs Fortinet FortiGate. Prisma Access by Palo Alto Networks is popular among the large enterprise segment, accounting for 56% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 11% of all views.
Buyer's Guide
Prisma Access by Palo Alto Networks
April 2026
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Prisma Access by Palo Alto Networks mindshare

Product category:
Secure Access Service Edge (SASE)
As of April 2026, the mindshare of Prisma Access by Palo Alto Networks in the Secure Access Service Edge (SASE) category stands at 10.8%, down from 17.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Secure Access Service Edge (SASE) Mindshare Distribution
ProductMindshare (%)
Prisma Access by Palo Alto Networks10.8%
Cato SASE Cloud Platform9.4%
Zscaler Zero Trust Exchange Platform9.1%
Other70.69999999999999%
Secure Access Service Edge (SASE)

PeerResearch reports based on Prisma Access by Palo Alto Networks reviews

TypeTitleDate
CategorySecure Access Service Edge (SASE)Apr 19, 2026Download
ProductReviews, tips, and advice from real usersApr 19, 2026Download
ComparisonPrisma Access by Palo Alto Networks vs Zscaler Zero Trust Exchange PlatformApr 19, 2026Download
ComparisonPrisma Access by Palo Alto Networks vs Cato SASE Cloud PlatformApr 19, 2026Download
ComparisonPrisma Access by Palo Alto Networks vs NetskopeApr 19, 2026Download
Suggested products
TitleRatingMindshareRecommending
Fortinet FortiGate4.2N/A92%590 interviewsAdd to research
iboss4.22.5%95%20 interviewsAdd to research
 
 
Key learnings from peers
Last updated Jan 25, 2026

Valuable Features

Prisma Access offers valuable features like zero-trust architecture, integration capabilities, and hands-off security management. Organizations appreciate WildFire analysis, real-time monitoring, DLP on the cloud, and the ability to manage firewall policies. Its scalability, support for both web and non-web apps, and seamless user experience enhance operational efficiency. Prisma Access provides robust security with threat prevention, URL filtering, segmentation, and automatic updates, delivering enterprise-class security across cloud platforms and on-premises environments.
  • "The most valuable feature of Prisma Cloud-Native, in my opinion, is that it assists in identifying, analyzing, and remediating vulnerabilities."
  • "Overall, the security provided by Prisma Access is very good."
  • "This is a one-stop solution; they have multiple features for every product, you don't need to purchase different products for each platform, and when you purchase one Prisma SaaS you can connect to 10 different things."

Room for Improvement

Prisma Access by Palo Alto Networks requires enhancements in integration, particularly with custom applications and third-party services. Improved support for identity management and non-Palo Alto products is needed. Users report challenges with configuration complexity, technical support, and dashboard response time. Pricing and licensing pose concerns, while latency issues are noted in some regions. Additionally, insights suggest advancing machine learning and AI capabilities to enhance performance and security automation. Improved documentation and user interface are also recommended.
  • "One area of challenge is for them to stay on top of current CVEs on their platform."
  • "It's not very easy to use. Sometimes it's buggy and there are problems when doing updates."
  • "If you compare Prisma SaaS against other products, such as Cloud Log, it's a little bit tricky to understand, but it offers different functionality that other products don't have."

ROI

Organizations find it challenging to quantify the ROI of Prisma Access by Palo Alto Networks. However, they report significant operational savings, reduced costs, and improved security features. The security enhancements lead to fewer breaches and lower maintenance costs, resulting in high overall satisfaction. Many organizations note the tool's value in monitoring vulnerabilities, facilitating remote work, and lowering ownership costs by up to 40%. The integration of multiple technologies into one platform further improves ROI.

Pricing

Prisma Access by Palo Alto Networks is perceived as an expensive solution by many users, often due to the premium features it offers. While the cost is higher than competitors like Cisco and Netskope, users acknowledge its effectiveness and security capabilities. Licensing is typically on a yearly basis, with some users noting flexibility based on usage. Additional costs may arise for support and maintenance. Price negotiations are possible, and some users consider the investment justified given the comprehensive protection offered.
  • "We have to pay additional costs for maintenance and support services."
  • "As compared to other solutions, Prisma Access is much cheaper. It is probably 30% to 40% cheaper than other solutions, but I do not know the exact cost."
  • "The solution is expensive."

Popular Use Cases

Prisma Access by Palo Alto Networks is used primarily for secure remote connectivity, allowing companies to provide internet access regardless of location. Organizations employ it to protect cloud data, enhance network security, implement zero-trust access, and manage VPN connections. Its capabilities extend to controlling internet usage through proxies, safeguarding cloud environments, and facilitating remote work by enabling secure connections to corporate resources and applications.

Service and Support

Technical support for Prisma Access by Palo Alto Networks receives mixed feedback. Customers praise knowledgeable staff, quick responses, and helpful assistance. However, some report delays in response times, difficulty in getting immediate help, and longer waits for resolution, especially with escalations. Support quality is influenced by licensing levels and support strategies, often requiring premium options for rapid service. Support's effectiveness varies, needing improvements in accessibility and communication, especially for non-English speakers.

Deployment

Prisma Access by Palo Alto Networks had varied experiences with initial setup. Some found it straightforward, especially with cloud-based configurations, while others noted complexity, mainly in larger or hybrid environments. Initial deployment time ranged from a few days to several months, influenced by factors such as existing infrastructure, team expertise, and deployment scale. Successful integration often required detailed planning, user profiling, licensing, and understanding of specific requirements and configurations.

Scalability

Prisma Access by Palo Alto Networks is highly scalable, easily accommodating user growth with minimal issues. Users report seamless expansion capabilities, leveraging cloud integration for enhanced flexibility. Licensing adjustments facilitate scaling without new hardware. While most find it effective for large-scale deployments, a few note limitations in extremely large environments. The cloud-based nature supports global expansion, and the ability to integrate seamlessly with existing infrastructures is a key advantage, offering broad scalability.

Stability

Prisma Access by Palo Alto Networks is praised for stability, with users noting its reliable performance and minimal issues. Many have reported no significant outages or bugs, emphasizing its strong architecture. While some mention slight delays in configuration changes, most find any issues to be minor. The use of Google Cloud and AWS has resolved past latency concerns. Users continue to give high ratings, appreciating its effective management and security capabilities, confirming its stable reputation.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Prisma Access by Palo Alto Networks Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business19
Midsize Enterprise17
Large Enterprise24
By reviewers
By visitors reading reviews
Company SizeCount
Small Business652
Midsize Enterprise317
Large Enterprise1221
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
11%
Manufacturing Company
10%
Computer Software Company
9%
Government
5%
Healthcare Company
5%
Construction Company
5%
Comms Service Provider
5%
University
4%
Retailer
4%
Energy/Utilities Company
4%
Outsourcing Company
3%
Educational Organization
3%
Insurance Company
3%
Real Estate/Law Firm
3%
Performing Arts
3%
Transportation Company
3%
Wholesaler/Distributor
2%
Media Company
2%
Legal Firm
2%
Non Profit
2%
Marketing Services Firm
2%
Hospitality Company
1%
Pharma/Biotech Company
1%
Consumer Goods Company
1%
Recreational Facilities/Services Company
1%
Logistics Company
1%

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Learn more about Prisma Access by Palo Alto Networks

Prisma Access can be managed two ways:

  1. Cloud Managed
  2. Panorama Managed

Prisma Access delivers both networking and security services, including:

  • SD-WAN
  • VPN
  • Zero Trust network access (ZTNA)
  • Quality of service (QoS)
  • Clean Pipe
  • Firewall as a service (FWaaS)
  • DNS Security
  • Threat Prevention
  • Cloud secure web gateway (SWG)
  • Data loss prevention (DLP)
  • Cloud access security broker (CASB)

Prisma Access by Palo Alto Networks Features

Prisma Access by Palo Alto Networks has many valuable key features including: App-ID, User-ID, Device-ID, SSL Decryption, Dynamic User Group (DUG) Monitoring, AI/ML-Based Detection, IoT Security, Reporting, URL Filtering, Enterprise Data Loss Prevention (DLP), Digital Experience Monitoring (DEM)*, Logging, Policy Automation, Intrusion Prevention System (IPS), and many more.

Prisma Access by Palo Alto Networks Benefits

Some of the benefits of using Prisma Access by Palo Alto Networks include:

  • Security: Prisma Access gives you consistent security to protect against cyberattacks, with enforcement of policy at every location. By implementing Prisma Access, you also gain protection that works to prevent known and unknown malware, exploits, credential theft, command and control, and many other attack vectors across all ports and protocols.

  • Global connectivity: Prisma Access provides global coverage through use of its connectivity layer.

  • Scalability: With Prisma Access, scaling is automatically managed and is scalable, flexible, and agile.

  • Instant deployment: Deployment is fast, eliminating wasted time that may otherwise be associated with setting up a solution, operating it, or shipping hardware in order to get started.

Reviews from Real Users

Below are some reviews and helpful feedback written by Microsoft Azure Synapse Analytics

users who are currently using the solution.

PeerSpot user Partha D., Global Network Tech Lead at a computer software company, speaks about his experience using the product, saying, "It protects all app traffic so that users can gain access to all apps. Unlike other solutions that only work from ports 80 and 443, which are predominantly for web traffic, Prisma Access covers all protocols and works on all traffic patterns... The most sophisticated attacks can arise from sources that are not behind 80/443."

Tejas J., a Sr. Cloud Security Architect at a computer software company, mentions that "it is geographically dispersed, and it sits on top of Google and AWS platforms. Therefore, you don't face the standard issues, such as latency or bandwidth issues, that you usually face in the case of on-prem data centers.”

Another PeerSpot reviewer, Max I., Associate Director at Cognizant, comments that "Security is absolutely spot-on, really top-notch. It's the result of all the components that come together, such as the HIP [Host Information Profile] and components like Forcepoint, providing end-user content inspection, and antivirus. It incorporates DLP features and that's fantastic because Prisma Access makes sure that all of the essential prerequisites are in place before a user can log in or can be tunneled into."

Prisma Access by Palo Alto Networks was previously known as Palo Alto Networks Prisma Access, Prisma Access, GlobalProtect, Palo Alto GlobalProtect Mobile Security Manager, Prisma SaaS by Palo Alto Networks, Prisma Access.

Prisma Access by Palo Alto Networks customers

Concord Hospital, State of Colorado, Essilor International, RheinLand Versicherungsgruppe, University of Westminster, Universidade Nove de Julho, SPAR Austria, CAME Group, ZipRealty, Greenhill & Co., IKT Agder, Aviva Stadium, Animal Logic, Management & Training Corporation, Brigham Young University Hawaii, School District of Chilliwack

Related questions

  • 109
What is the better solution - Prisma Access or Zscaler Private Access?
  • 72
How does Prisma SaaS by Palo Alto Networks compare with Zscaler internet access?
  • 169
What is the difference between point solutions (SD-WAN, NGFW, SWG, VPN) and SASE?
  • 111
What questions do you need to ask when choosing a Secure Access Service Edge (SASE) solution?
  • 109
When evaluating Secure Access Service Edge (SASE), what aspect do you think is the most important to look for?
  • 121
Has anyone ever heard of secureaccess.com?
  • 104
What is the difference between SASE and SD-WAN?
  • 99
What is the difference between SASE and CASB?
  • 117
What SASE solution does your company use?
  • 111
Why is SASE (Secure Access Service Edge) important?

Product Categories

Product Categories
Secure Access Service Edge (SASE)
Secure Web Gateways (SWG)
Cloud Access Security Brokers (CASB)
Enterprise Infrastructure VPN
ZTNA as a Service

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Prisma Access by Palo Alto Networks Reviews Summary
Author infoRatingReview Summary
Director at PULSEC4.0I use Prisma Access for zero-trust, finding its HIP Check valuable. It needs more global Points of Presence and better technical support. I recommend it, but wish pricing were lower to compete with physical firewalls.
Network and Cybersecurity Consultant at a tech services company with 11-50 employees4.0As a system integrator, I find Prisma Access's SD-WAN valuable for client edge access, leading to positive ROI. My main concern is its reliance on third-party infrastructure, which can impact operability, though I rate it an 8.
CyberSecurity Specialist at Aiuken Cybersecurity4.0I use Prisma Access for firewall and IoC blocking, finding its ThreatVault useful and a major upgrade. I find the interface and complex permissions difficult, often needing good technical support, but the system is stable and effective overall.
Senior DevOps Expert at Telenor4.0Having used Prisma Access since 2019, I value its stable and scalable security features like ZTNA 2.0 and CASB. However, Palo Alto's customer support needs significant improvement, and initial setup is complicated and costly.
Senior Manager for Infrastructure at a computer software company with 5,001-10,000 employees4.5I find GlobalProtect robust and stable, rated 9/10, beneficial for cloud security, though remote worker latency is a concern. We are exploring Prisma Access and Azure VPN to enhance support, despite Prisma's high costs.
Network and Security Engineer at a security firm with 11-50 employees3.5We implemented Prisma Access for strong SaaS and cloud security, valuing its comprehensive features, unlimited IPSec, and detailed logs. Despite initial complex setup and a slow dashboard, we find it stable, scalable, and more cost-effective than Zscaler.
Security Engineer at a tech services company with 1,001-5,000 employees4.5I use Prisma Access for internet control and remote work, valuing its on-premise firewall management. Its stability and support are excellent, but I desire better third-party integration. Despite being expensive, I recommend it for large organizations.
System Administrator at a computer software company with 501-1,000 employees4.0I use Prisma Access for global contractor connectivity to our data center, valuing its strong security, stability, and scalability. Despite its cost and UI limitations, I appreciate its single platform, rating it 8/10.