Users have mentioned several areas where Duo Security could be improved, including:
1. App Intuitiveness: Some users find the app interface to be non-intuitive and struggle with its usage. Improving the app's user-friendliness would be beneficial.
2. Integrations with Windows Hello: Users have requested better integrations between Duo Security and Windows Hello for smoother authentication.
3. Device and location recognition: Users have suggested adding contextual data to determine the authentication location and align it with regular patterns. This would enhance security.
4. Customization options: The ability to customize the API or the app's appearance would be useful, especially for different scenarios like VPN access and authentication.
5. Device and location authentication: Users would like Duo Security to remember devices and locations for a longer period to reduce the need for frequent authentication.
6. Biometric authentication: Users have expressed a desire for biometric options like fingerprint or face ID authentication for added convenience and security.
7. More integrations with other applications: Users would like Duo Security to integrate with a wider range of applications to enhance its functionality.
8. Improved notifications: Users want better notifications for upgrades to ensure they can plan their testing phase and upgrade to the newest version in a timely manner.
9. Streamlined push functionality: Users find the push functionality for Duo Security integrations to be inconvenient at times and suggest a more seamless web-based solution.
10. Knowledge of technical support: Users have experienced difficulties with technical support and suggest improving the knowledge and expertise of the first-line support engineers.
11. Lower cost of Yubikey: Some users find the cost of using Yubikeys for authentication to be high and suggest reducing the price.
12. Better integration with other Cisco products: Users recommend improving the integration of Duo Security with other Cisco products to provide a more seamless experience.
13. Enhanced reporting features: Users find the reporting feature somewhat limited and suggest enhancing it to provide more detailed information.
14. Easier setup and management: Users would like to see improvements in setting up SMS texting and a faster management user interface.
15. Increased time for device login: Users suggest increasing the maximum time interval for device login from the current 15 minutes to 60 minutes for a more convenient user experience.
16. Faster authentication process: Users would like to see improvements in the speed of authentication, including faster delivery of SMS codes and reducing internet or connection issues.
17. More application integrations: Users feel that Duo Security could benefit from integrating with more applications to enhance its effectiveness.
18. Ease of integration: Users have faced challenges integrating Duo Security with other applications and suggest making the integration process easier and more seamless.
19. Improved network connectivity: Users mention difficulties in maintaining network connectivity, especially for users located in different regions.
20. Simplified sign-up process: Some users find the sign-up process confusing and suggest making it more intuitive.
21. Front-facing improvements: Users suggest making improvements to the front-facing part of Duo Security, as well as adding more security features to the back-end.
22. User permissions and password-free login: Users have mentioned difficulties in managing user permissions and would like to see a password-free login option for added convenience and security.
23. Compatibility with other vendors: Users have expressed a desire for Duo Security to be more compatible with other vendors to enhance its usability across different platforms.