Lookout Reviews

Name: Lookout
Brand: Lookout
Rating: 4 (5 reviews)

Vendor: Lookout

3.6 out of 5

5 reviews
71% willing to recommend

777 followers

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What is Lookout?

Lookout is a well-established and powerful secure web gateway (SWG) solution that protects more than 200 million users from threats that can result from the penetration of unsecured web traffic into their networks. Lookout is designed to enable organizations to work remotely while maintaining a tight blanket of security over their confidential business data. It provides administrators with security that extends from their endpoints to the cloud service that they are using to run their organization’s network.

Get the Lookout Buyer's Guide and find out what your peers are saying about Lookout, Microsoft Defender for Endpoint, CrowdStrike Falcon and more!

Lookout is the #2 ranked solution in top Mobile Threat Defense solutions, #7 ranked solution in top Mobile Data Protection solutions, #11 ranked solution in CASB solutions, #12 ranked solution in top ZTNA solutions, #15 ranked solution in top ZTNA services, #19 ranked solution in top Threat Intelligence Platforms, #19 ranked solution in top Secure Access Service Edge (SASE) solutions, #24 ranked solution in top Web Security Gateways, and #41 ranked solution in EDR tools. PeerSpot users give Lookout an average rating of 7.2 out of 10. Lookout is most commonly compared to Microsoft Defender for Endpoint: Lookout vs Microsoft Defender for Endpoint. Lookout is popular among the large enterprise segment, accounting for 62% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 19% of all views.

Helped 813,418 peers since 2012

Featured reviews

MohamedHassan4

Cybersecurity Lead Consultant at Netconetworks

The solution is stable. The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer. Sometimes, the gateways are overutilized, which can cause problems. Simply because Lookout is a service provider, so you are at the mercy of their rules and retainers.

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reviewer2059746

Director Endpoint Security at a financial services firm with 10,001+ employees

We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide APIs to customers so we can query our data and use it in the cloud, and this is the only outstanding area for improvement with the product right now. Another improvement could be a more streamlined activation process for Android and iOS; there are several prompts when activating the application on a new device, and if that could be adapted to one click, that would be beneficial.

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reviewer2173356

Manager of Product Development Team at a tech consulting company with 10,001+ employees

In any of the discussions that we've had with their technical teams, they have been very knowledgeable and helpful in certain aspects. They have a lot of partnerships, from what we can tell, and that does start to make the waters a little bit murky. They have third parties that provide functionality and there is a concern that we're going to be bounced around between five different groups to get help for a problem. If you describe it incorrectly, all of a sudden you're with a group that can't help you and they have to forward you to another group. They have been very responsive and super helpful when it comes to any of the issues we've identified. Still, that concern about being bounced around between multiple partners detracts from the overall experience.

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Lookout mindshare

Product category:

As of October 2024, the mindshare of Lookout in the Cloud Access Security Brokers (CASB) category stands at 1.4%, down from 1.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Cloud Access Security Brokers (CASB)

Key learnings from peers

Valuable Features

Lookout's antivirus, anti-malware, and protection features are highly valued. The application has a user-friendly design, making it easy to understand the current status. Its usability is better than others, with a focus on the user's journey. The product detects vulnerabilities and prompts users to clean up their devices. Lookout offers guidance on communication and supports mobile users. The mobile security telemetry offered by Lookout is everything that is currently needed, and it integrates well with MDM. It helps maintain employee privacy, and privacy concerns were thoroughly addressed before deployment.

"The solution is stable."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."

Room for Improvement

Users have suggested that Lookout needs improvement in terms of innovation and entering the market with new solutions. They have also requested for Lookout to provide APIs for customers to query their data and use it in the cloud, as well as a more streamlined activation process for Android and iOS.

"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized.At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."

ROI

The platform has brought a positive return on investment and satisfaction overall. The partnership with Lookout has created optimism for future success despite no expectation for a flawless tool.

Pricing

Lookout offers a straightforward pricing model with no setup costs, simplifying the integration process for users. Pricing methods typically revolve around subscription-based models, accommodating per-user or per-device licensing options. The pricing range is adaptable, catering to organizations of different sizes and security requirements, providing scalable mobile security solutions.

"The licensing costs are good. Prisma has much more options and support for security, but it has a higher cost. For example, Lookout costs 2/3rd of Prisma's licensing price."
"In terms of feature performance versus cost, they're a good value."
"Lookout is definitely on the lower end when it comes to price point and that seems to be the only differentiator. The technology is in place in this space and it's really about who is coming in at the better price point now."

Popular Use Cases

Lookout is primarily used for securing enterprise mobile phones by providing antivirus, scanning, and other security features. It is also used to protect corporate and bring-your-own mobile devices to prevent malware threats. The solution is a secure tool to protect against various types of attacks, vulnerabilities, and malicious applications. The reviewers mentioned that they use the SaaS instance of Lookout, indicating that the solution is cloud-based and not hosted on-premises.

Service and Support

Lookout's customer service and support is described as knowledgeable, helpful, and responsive. However, there is concern about being bounced around between multiple partners for help, which detracts from the overall experience. Despite this, Lookout's responses are always within the SLA and their platform allows for easy management of use cases.

Deployment

The setup process for Lookout was straightforward and required some pre-deployment work, such as risk assessment and privacy impact assessment. As it was a cloud-based deployment, the main focus was on ensuring secure connections and configuring the connector to the MDM tool. The team had prior experience with the required steps and configuration, and updating the agent was automated through their MDM.

Scalability

Lookout's solution has been successful in scaling from an enterprise perspective, with installation on a large number of corporate devices and enforcement by internal organizations. The use of SaaS eliminates concerns about on-prem infrastructure and device support, allowing for easy scalability without availability issues.

Stability

Overall, the stability of Lookout seems to be good based on user reviews.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Lookout Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews

Computer Software Company

19%

Financial Services Firm

10%

Manufacturing Company

10%

Government

Healthcare Company

Retailer

Educational Organization

Insurance Company

Construction Company

Energy/Utilities Company

Comms Service Provider

University

Real Estate/Law Firm

Non Profit

Legal Firm

Media Company

Hospitality Company

Wholesaler/Distributor

Transportation Company

Pharma/Biotech Company

Outsourcing Company

Logistics Company

Performing Arts

Recreational Facilities/Services Company

Consumer Goods Company

Aerospace/Defense Firm

Engineering Company

Compare Lookout with alternative products

Learn more about Lookout

Users of Lookout are able to proactively detect threats and keep themselves secure from a field of threats that constantly evolves. IT teams can protect their organizations without having to rely on any other security solutions. This singular solution can run on multiple kinds of mobile devices. The privacy of individuals is preserved while keeping compliance rules intact. Additionally, users gain access to a number of tools that enable them to prevent security breaches from taking place.

Lookout Benefits

Some of the ways that organizations can benefit by deploying Lookout include:

Ease of deployment. Lookout is a solution whose design makes it easy for users to deploy it. It provides users with simple, step-by-step instructions that remove the need for organizations to devote extensive amounts of time to make sure that it is properly set up. Anyone can quickly set up the solution without undergoing technical training.

Built-in support. Users of the Lookout application have access to built-in demos that can teach them how to use various solution features. Instead of spending time trying to figure out the application, users can watch the demo that is most relevant to them and see for themselves how that particular feature is used.

Easy-to-use user interface. Lookout’s user interface is laid out in an intuitive way that makes it easy for administrators to navigate. This interface is present in both the mobile and desktop versions of this solution.

Settings customization. Lookout has a built-in settings customization menu. This makes it possible for administrators to easily customize their settings so that they best conform to their needs.

Lookout Features

Activity monitoring and activity tracking. Lookout’s activity monitoring and activity tracking capabilities enable users to keep a close eye on the activities that are taking place in their networks. IT teams and administrators have the ability to watch their networks for any unusual activity. These features ensure that organizations can keep ahead of any potential threats. They provide the kinds of insights and warnings that make the jobs of those IT teams and administrators much easier and more streamlined.

Encryption. Organizations that employ Lookout can encrypt their networks and keep crucial business data from being read by unauthorized parties. This feature keeps the secrets organizations are trying to keep out of the wrong hands.

Anti-virus tools. Lookout provides users with tools to block threats from harming their networks. These tools can successfully block 99.6 percent of threats without raising false alarms.

Lookout was previously known as CipherCloud.