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What is remote monitoring and management (RMM)? RMM is the process in which system administrators or managed service providers (MSPs) use software to remotely monitor and maintain an organization’s IT architecture.

To learn more, read our Remote Monitoring and Management Software Buyer's Guide (Updated: January 2023).

The rise of remote work has made it so that employees often use mobile devices, such as tablets and computers, to conduct business outside the office. System administrators may also sometimes work from a place other than the office. In these cases, businesses worry about their ability to keep their systems running smoothly. In these situations, RMM proves to be most invaluable.

RMM, also called “network management” or “remote monitoring,” is the answer to the problem of keeping systems running smoothly when some of a business's critical employees work remotely. Administrators can download software known as an “agent” onto every device that is going to connect to the organization’s central network. This “agent” is the component of RMM that gives it the ability to work remotely from anywhere in the world. It enables the RMM platform to recognize a network regardless of location.

RMM programs make it so that administrators can do everything from remote policy enforcement to system monitoring without having to physically be in the same place as the devices that they are charged with managing. The “agent” component of RMM software takes critical administrative functions and adds a slight level of automation to them. Administrators receive warnings and insights from the “agents” that have been keeping an eye on their network’s health. These insights are specific enough that administrators can act on them to ensure the smooth running of their network.

Leaderboard for Remote Monitoring and Management Software

Check out the members with the highest scores who have reviewed Remote Monitoring and Management Software.

#1. reviewer1567812

1570

Points

Senior Manager, Information Technology at a university

Reviewed TeamViewer Remote Management:

A good, user-friendly tool

#2. Ishan Kukreti

570

Points

Director at IP Infotech Pvt. Ltd.

Reviewed Comodo RMM:

Great remote controlling and monitoring features with a competitive price

#3. BENDER BENEDICT

565

Points

L3 Technical Support Engineer at SV Gaming Limited

Reviewed NinjaOne:

Easily implement, monitor, and manage remote users

#4. Chinthaka Kannangara

515

Points

Network System Engineer at VSIS

Reviewed TeamViewer Remote Management:

User-friendly, simple to set up and great for remote troubleshooting

#5. MikeChacker

485

Points

IT Manager Global Service Delivery at a energy/utilities company

Reviewed ConnectWise Automate:

Facilitates valuable patch cycles, but the web client is not very intuitive and needs updating, and…

#6. Abdelkader Raway

400

Points

User at a financial services firm

Reviewed TeamViewer Remote Management:

Useful, dependable, and simple to install

#7. reviewer1621608

390

Points

Information Security Manager at a recruiting/HR firm

Reviewed ConnectWise Automate:

Stable but needs better reporting and more transparent overviews

#8. reviewer1768326

380

Points

It specialist

Reviewed NinjaOne:

Reliable, scalable, and quick installation

360

Points

Senior ICT Consultant/Project Manager at Qualisys

Reviewed TeamViewer Remote Management:

Easy to set up, reliable, and great for remote access

#10. reviewer1584120

350

Points

Sr. IT Solutions Architect at a computer software company

Reviewed ConnectWise Automate:

Good scripting and patch management, very stable, and easy to scale

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Scoring Chart

Type	Points
Register	20
LinkedIn Connect	20
Add photo	15
Add bio	15
Add project	20
Write review	50
Review is liked	20
Add a comment	10
Write article	20
Ask question	10
Answer a question	10
Answer is liked	10