Granular monitoring and automated patching have improved service delivery and customer autonomyI am always busy and have a lot to handle as the customer asks. I absolutely see the importance because if we lose this opportunity, it is probably detrimental. From my experience, automated patch management is considered efficient and useful, but it needs proper training. During the initial deployment, I faced some challenges as operating systems often have vulnerabilities that arise month by month. Datto Remote Monitoring and Management alone is not sufficient for effective patching; I need to pay attention to the manufacturer platform as well. Therefore, I must manage the RMM software effectively while being mindful of the lifecycle of operating systems to identify the best patch policy to adopt. Datto Remote Monitoring and Management's real-time monitoring capabilities are very granular depending on what I want to manage. For Windows, PCs, servers, and other devices such as tablets, I can customize my policy quite effectively. However, for network devices, there are other tools that might be more efficient than Datto Remote Monitoring and Management, such as Ovic, which is a specific solution for network scenarios. If I prefer not to use two separate solutions, I can meet minimal needs with Datto Remote Monitoring and Management's network module. I find the reporting and analytics features of Datto Remote Monitoring and Management to be very efficient as they are granular and rely on many customizable predefined templates. As an example of utilizing the reporting and analytics features for my customers, I act as an MSP provider and can define a site for an end customer, allowing them to monitor their environment by creating a specific account with defined roles. Consequently, a customer can often operate autonomously without my intervention while having an overview of their IT environment. I can control the reporting capabilities at different levels, giving customers autonomy if configured correctly. Regarding the remote control capabilities of Datto Remote Monitoring and Management, it offers various ways to control devices remotely. While it may not be the best module in the suite, when used alongside other tools, it can solve many problems. Regarding pricing and licensing, after recent updates, I believe Kaseya has found a correct way to offer this solution by modifying their licensing policy. I can start with a minimum committed license, and if I exceed my limits, the additional costs can be managed efficiently by paying the difference. Also, if I wish to reduce my licensing, I can do so through my account manager. The latest news about Datto's licensing seems very interesting, and I plan to evaluate it further in the coming months. I chose Datto because of my positive impressions regarding their local support during the initial phase. I received good assistance from the distributor, who provided interesting tools and integrations for Datto. I can answer what other best features Datto has compared to others after I have explored other solutions deeply. Recently, I connected with N-able but do not remember the name of another solution that seemed interesting. Testing solutions comprehensively requires a time investment, which is something I currently lack. I do not currently have any questions. If I have questions in the future, I will likely reach out through my PeerSpot account or another method. I rate this product nine out of ten overall.
