We performed a comparison between LogMeIn Central and TeamViewer based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."I like being able to dial in and transfer files for updates."
"It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work. That is a plus, and I improve productivity."
"This solution has allowed granular permission access to machines, very consistent and solid most of the time."
"I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with."
"It is a scalable solution."
"Using the product, we provide a quicker response when supporting customers."
"Unattended Access, allows me to do support on machines that people are having trouble with, during non-working hours."
"The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download for me to provide support. Now, with LogMeIn Central, I can get in and fix things while they are away from their desks."
"The most important feature of TeamViewer is its ease of use."
"It is quite simple to set up."
"The most valuable feature of TeamViewer is user-friendliness."
"The solution is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."
"TeamViewer is stable."
"The TeamViewer system has some built-in security. The TeamViewer client connects to the TeamViewer host securely. Only a certain number of authorized users on our side have access to the system. Even within that, an individual endpoint can be assigned to a group, where not everybody has access but, rather, just one or two people who are part of a support team might have access to that particular device. So TeamViewer has given us tools to be able to segregate who has access to different things."
"From my perspective, the most important is the login."
"The product and platform work well. That is why I have stay with them so long. The stability has typically been good."
"They should provide intermediate device limit options for the users."
"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."
"File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. "
"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."
"Do not use the technical support."
"The initial load is terribly slow and often has delays with the login page loading."
"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."
"It is easy to get locked out, which is something that needs to be improved."
"If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training."
"Every now and then you'll get a silent crash and you relaunch the application. But it happens no more than with anything else in the Windows environment."
"TeamViewer can improve by making the interface more user-friendly. It looks very basic, they can make it more modern and easy to use."
"TeamViewer has a legacy and may not be using the latest UI trends."
"The performance could always be better."
"A feature that they could add is chat with sound to talk."
"I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them."
"The stability of TeamViewer is good, but it could be better."
LogMeIn Central is ranked 10th in Remote Monitoring and Management (RMM) with 19 reviews while TeamViewer is ranked 1st in Remote Access with 84 reviews. LogMeIn Central is rated 8.6, while TeamViewer is rated 8.6. The top reviewer of LogMeIn Central writes "Fast with an easy setup and a good interface". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". LogMeIn Central is most compared with NinjaOne, Microsoft Configuration Manager, LogMeIn Rescue, Kaseya VSA and Atera, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support.
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