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Datto Remote Monitoring and Management vs N-able N-sight RMM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Datto Remote Monitoring and...
Ranking in Remote Monitoring and Management (RMM)
7th
Average Rating
7.8
Reviews Sentiment
6.0
Number of Reviews
9
Ranking in other categories
No ranking in other categories
N-able N-sight RMM
Ranking in Remote Monitoring and Management (RMM)
16th
Average Rating
5.0
Reviews Sentiment
3.2
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Datto Remote Monitoring and Management is 8.0%, up from 7.2% compared to the previous year. The mindshare of N-able N-sight RMM is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
 

Featured Reviews

Dario Caraponale - PeerSpot reviewer
It's very easy to implement and create policies
Implementation for our first customer took about a week. The console is cloud-based, while we install agents on customer desktops and laptops, both on-premises and remote. Maintenance seems quite easy so far. I can set up alerts for anything happening in the tool, so my technical staff don't need to monitor the console constantly.
Adrian Glass - PeerSpot reviewer
Console enhancements needed for better driver updates and registry checks with prompt antivirus alerts
N-able N-sight should improve its console functionality. It lacks features for updating drivers, clearing up storage, and conducting registry checks from the console. Additionally, it should provide more detailed notifications and instructions for addressing deployment issues. The system should also allow for remote resolution of issues rather than requiring physical access to the machines.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."
"Even when the connection to the server is lost, the monitoring continues without interruption."
"AEM support is great for Macs."
"I also like how Datto integrates seamlessly with the Autotask ticketing system."
"The tool's main valuable features are its ease of use and intuitive console. It's very easy to implement and create policies. I don't need highly technical staff to manage the tool, which is a big advantage."
"The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."
"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."
"It has a single pane of glass, and it integrates well with other software."
"The antivirus feature is valuable as it notifies us of infections and allows us to address them promptly."
 

Cons

"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."
"The main challenge was implementing patch management for software that was not in the tool's standard library or catalog."
"We would like to see a little more functionality when monitoring network devices, such as switches and routers."
"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."
"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."
"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."
"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."
"Be prepared to spend a lot of time on conversions if you have a lot of clients."
"N-able N-sight should improve its console functionality."
 

Pricing and Cost Advice

"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."
"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."
"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."
"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."
"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."
"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."
"We spend around 3500 rands monthly for services covering seven servers and approximately 150 machines. However, maintenance and support require an additional cost."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
10%
Healthcare Company
9%
Retailer
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with Datto Remote Monitoring and Management?
We are still on the learning curve with the solution, so I can't point out many specific areas for improvement yet.
What advice do you have for others considering Datto Remote Monitoring and Management?
The main challenge was implementing patch management for software that was not in the tool's standard library or catalog. We overcame this by working with their technical support; now, we know how ...
What is your experience regarding pricing and costs for Datto Remote Monitoring and Management?
Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is rea...
What is your experience regarding pricing and costs for N-able N-sight RMM?
We spend around 3500 rands monthly for services covering seven servers and approximately 150 machines. However, maintenance and support require an additional cost.
What needs improvement with N-able N-sight RMM?
N-able N-sight should improve its console functionality. It lacks features for updating drivers, clearing up storage, and conducting registry checks from the console. Additionally, it should provid...
What is your primary use case for N-able N-sight RMM?
We primarily utilize N-able N-sight for remote monitoring, ongoing protection, and providing remote access for both our organization and clients.
 

Also Known As

Autotask EM, Autotask Endpoint Management, Datto RMM
No data available
 

Overview

 

Sample Customers

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru
Information Not Available
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: May 2025.
853,960 professionals have used our research since 2012.