Kaseya VSA vs LogMeIn Central comparison

Kaseya and GoTo are both solutions in the Remote Monitoring and Management (RMM) category. Kaseya is ranked #1 with an average rating of 7.5, while GoTo is ranked #14. Kaseya holds a 18.4% mindshare in RMM, compared to GoTo’s 3.0% mindshare. Additionally, 84% of Kaseya users are willing to recommend the solution, compared to 100% of GoTo users who would recommend it.

Kaseya VSA

Read 32 Kaseya VSA reviews

3,610 Views
2,491 Comparison Views

84% willing to recommend

LogMeIn Central

Read 19 LogMeIn Central reviews

1,097 Views
658 Comparison Views

100% willing to recommend

Kaseya VSA

LogMeIn Central

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Kaseya VSA and LogMeIn Central compete in the remote monitoring and management sector. Kaseya VSA stands out in customization and script automation, providing an edge in efficiency, whereas LogMeIn Central excels in support and integration, ideal for those prioritizing these.

Features: Kaseya VSA provides robust automation and scripting tools, advanced reporting features enhancing decision-making, and patch management. LogMeIn Central offers extensive integration options, strong security features like antivirus management, and reliable remote access control.

Room for Improvement: Kaseya VSA could improve by simplifying its complex customization process, enhancing speed of support, and optimizing deployment time. LogMeIn Central can enhance its feature set by improving connection speed, expanding security controls, and providing deeper analytics functionalities.

Ease of Deployment and Customer Service: Kaseya VSA offers flexible deployment models but may require substantial setup time, with responsive customer service needing faster issue resolution. LogMeIn Central is known for its quick, straightforward deployment with minimal barriers and proactive customer service providing fast access to solutions.

Pricing and ROI: Kaseya VSA features competitive pricing and significant ROI through automation, albeit with high initial setup costs due to its complexity. LogMeIn Central offers transparent pricing, moderate setup costs, fast deployment, and integration that allows quicker ROI, emphasizing a lower barrier to entry for users.

To learn more, read our detailed Kaseya VSA vs. LogMeIn Central Report (Updated: July 2025).

Buyer's Guide

Kaseya VSA vs. LogMeIn Central

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kaseya VSA

Ranking in Remote Monitoring and Management (RMM)

1st

Average Rating

7.6

Reviews Sentiment

4.6

Number of Reviews

Ranking in other categories

Patch Management (8th)

LogMeIn Central

Ranking in Remote Monitoring and Management (RMM)

14th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Kaseya VSA is 18.4%, up from 9.1% compared to the previous year. The mindshare of LogMeIn Central is 3.0%, down from 5.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

Charles Sedano

Owner at PC Systems of Mo, Inc.

Has indicators that tell us if a machine is idle, in use, powered off, etc.

The unique thing I like most about Kaseya VSA is the quick indicators that tell us if a machine is idle, in use, powered off, etc. This allows us to handle client tasks when their machine is idle. We're currently migrating from Kaseya VSA nine to ten. Nine's automation capabilities don't exist, which is the main reason we're upgrading to ten.

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Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Has good stability and an easy initial setup process

We use the solution for remote access control and endpoint protection features The solution has the best remote access control and protection features. They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time."

"The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."

"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""

"The most valuable feature of Kaseya VSA is the ability to control laptops remotely."

"The training that we received was quite good."

"The most valuable features of Kaseya VSA are remote control, live connect, and automation."

"The most valuable part of this solution is the security features that it offers."

"Patch management was very useful. Backdoor access to the clients was also very useful."

More Kaseya VSA pros

"The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download for me to provide support. Now, with LogMeIn Central, I can get in and fix things while they are away from their desks."

"I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with."

"The initial setup was simple."

"Provides remote access, allows me to get inside our network to be able to fix problems."

"LogMeIn Central allows numerous active clients, say... 50, to use licenses for remotely accessing a computer from home, taking advantage of all the solution's built-in security features."

"It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work. That is a plus, and I improve productivity."

"I like the encryption and security of LogMeIn. I think the end-to-end security on it, in and of itself, is really good. I use the two-point login system and it's great."

"It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office. Makes my life much easier."

More LogMeIn Central pros

Cons

"I have encountered scalability issues."

"The reporting feature in Kaseya VSA could improve by being more user-friendly. The reporting overview is too wordy or the representation can be better."

"The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too."

"The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses."

"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."

"The network monitoring module today is not the best one."

"The stability of the solution is good but it can be improved."

"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."

More Kaseya VSA cons

"The solution is expensive as hell."

"I do not like the antivirus."

"File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. "

"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."

"There are some screens that are just ugly and difficult to manipulate."

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."

"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."

More LogMeIn Central cons

Pricing and Cost Advice

"We use annual licensing, but we also have a special agreement."

"With the on-prem, you buy the agent license. That's a one-time fee, and it varies depending on how many you have. You also pay annual maintenance on the number that you have. So, there are two fees involved: a one-time fee and a recurring fee."

"I think it costs more than ManageEngine."

"The solution is robust and the price is good for the features that are provided."

"Though I don't have complete visibility over the solution's pricing, the solution is not cheap, from what I remember. The solution is on the pricey end."

"It is, in my opinion, competitive in the market. It is determined by the number of users and licenses needed. Depending on the license count of users, the price ranges from $10 to $80 USD."

"You're going to pay for this solution, but you're going to get so much more out of it in reporting, asset management, and the ability to manage your clients. I would recommend giving Kaseya serious consideration and I would recommend implementing it."

"The solution's pricing is reasonable."

More Kaseya VSA pricing and cost advice

"The solution's price is reasonable."

"It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway."

"The price is a little high but it's competitive. The licensing process is fairly easy."

"We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

"We went with it for pricing reasons, that it was the biggest bang for our buck, by combining the ability to have a central security console, as well as a central point for user administration."

"The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100 users on it. Two years ago it was about $600 for 100 users. Now, it's that price for 25 users."

More LogMeIn Central pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

11%

Performing Arts

Educational Organization

Healthcare Company

Manufacturing Company

Healthcare Company

University

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Kaseya VSA?

The most valuable feature of Kaseya VSA is the ability to control laptops remotely.

See all answers

What needs improvement with Kaseya VSA?

The network monitoring module today is not the best one. If it can improve, it would be better.

See all answers

What is your primary use case for Kaseya VSA?

We are a reseller. I am conducting some research since we are a vendor for the Kaseya solution.

See all answers

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Compared 13% of the time

Atera vs LogMeIn Central

Compared 11% of the time

LogMeIn Pro vs LogMeIn Central

Compared 8% of the time

More LogMeIn Central Competitors

Product Reports

Buyer's Guide

Kaseya VSA

April 2025

Download Kaseya VSA product report

Buyer's Guide

LogMeIn Central

July 2025

Download LogMeIn Central product report

Overview

Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.

VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.

VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.

Kaseya VSA Features

Kaseya VSA has many valuable key features. Some of the most useful ones include:

Remote monitoring and management: Kaseya VSA enables administrators to remotely monitor and manage multiple devices and endpoints, including desktops, laptops, servers, and mobile devices.

Help desk ticketing: The solution provides a help desk ticketing system for managing and resolving IT support requests.

Patch management: This feature automates the patch management process, helping organizations keep their systems up-to-date and secure.

Automated IT processes: Kaseya VSA offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.

Reporting and analytics: Real-time monitoring, automated alerts, and reporting capabilities help administrators quickly identify and resolve issues.

Mobile device management: Administrators can manage and secure mobile devices, including iOS and Android devices.

Integration with third-party tools: Kaseya VSA integrates with a range of third-party tools and platforms, including Active Directory, Exchange, and others, to provide a comprehensive IT management solution.

Kaseya VSA Benefits

There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:

Efficient: Because the solution successfully automates routine IT tasks and provides a centralized platform for IT management, organizations can streamline their IT operations and improve efficiency.

Security: Kaseya VSA has a range of security and compliance features, including endpoint security, data encryption, and reporting, so systems and data remain secure.

Resolve issues quickly: The solution’s real-time monitoring allows administrators to resolve issues before they spiral into bigger problems.

Cost-efficient: With its capability to automate routine IT tasks, organizations can reduce the need for manual labor and as a result save time and money.

Reviews from Real Users

Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.

A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”

"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.

PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."

Kaseya

LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.

GoTo

Sample Customers

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck

Au Bon Pain, BELL (Building Educated Leaders for Life)

Buyer's Guide

Kaseya VSA vs. LogMeIn Central

July 2025

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