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Atera vs ConnectWise Asio Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atera
Ranking in IT Service Management (ITSM)
11th
Ranking in Remote Monitoring and Management (RMM)
4th
Average Rating
9.2
Reviews Sentiment
7.8
Number of Reviews
15
Ranking in other categories
Patch Management (12th)
ConnectWise Asio Platform
Ranking in IT Service Management (ITSM)
56th
Ranking in Remote Monitoring and Management (RMM)
19th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Managed Service Providers (22nd), Professional Services Automation (PSA) (9th)
 

Featured Reviews

AV
Quick setup and efficient automation boost IT consulting services
It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.
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Top Industries

By visitors reading reviews
Educational Organization
11%
Comms Service Provider
8%
Computer Software Company
8%
Performing Arts
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Atera?
The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...
What needs improvement with Atera?
It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could...
What is your primary use case for Atera?
We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...
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Overview

 

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
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Find out what your peers are saying about ServiceNow, Atlassian, BMC Helix and others in IT Service Management (ITSM). Updated: October 2025.
871,358 professionals have used our research since 2012.