Kaseya VSA and Azure Bastion cater to IT management and secure remote connectivity, respectively. Kaseya VSA offers an edge in pricing and support whereas Azure Bastion is recognized for its enhanced security features.
Features: Kaseya VSA provides remote monitoring, patch management, and IT automation. Azure Bastion offers secure remote access to virtual machines and prevents exposure to public IPs, enhancing network security.
Room for Improvement: Kaseya VSA could enhance its user interface, simplify configuration, and expand security features. Azure Bastion may benefit from more extensive customer support, improved scalability options, and expanded protocol support.
Ease of Deployment and Customer Service: Kaseya VSA involves a complex deployment due to its wide range of features but is backed by strong customer support. Azure Bastion integrates easily with Azure services and offers clear documentation, though it lacks personalized support.
Pricing and ROI: Kaseya VSA is known for flexible pricing with predictable costs, providing ROI through process automation. Azure Bastion, integrated into the Azure cost structure, is usage-based, offering ROI from improved security and reduced breach risks.
We have noticed savings of approximately twenty percent by using Azure Bastion compared to VM pricing.
We usually get backup within two hours.
Support is satisfactory but with room for improvement, primarily concerning data transfer issues.
The customer service provides a fast response.
I would rate their support five out of ten because most of the time they are not able to resolve the issues.
It is designed to provide access over a private network without hitting the internet.
Azure Bastion is stable.
A storage solution must be created to transfer data, and this requires additional permissions like ACL or NFS.
I would like to see integrated AI features with Azure Bastion, especially for connectivity issues.
It would be nice to have the capability to cut and paste across desktops, similar to old-fashioned Remote Desktop emulation.
Microsoft's pricing is on the higher side and could be more competitive.
The price is not necessarily cheaper, but it is acceptable.
It's always expensive for the customer.
The security is the main reason we use Azure Bastion because it is integrated with Azure Active Directory, ensuring that access is secure.
It offers a secure platform to access resources over a private network without hitting the internet.
The most valuable feature of Azure Bastion is its security, which I find to be the best part.
Regarding the patching and software management, for me, it's the best path.
| Product | Market Share (%) |
|---|---|
| Kaseya VSA | 18.2% |
| Azure Bastion | 1.1% |
| Other | 80.7% |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 6 |
| Company Size | Count |
|---|---|
| Small Business | 25 |
| Midsize Enterprise | 4 |
| Large Enterprise | 4 |
Azure Bastion is a service you deploy that lets you connect to a virtual machine using your browser and the Azure portal. The Azure Bastion service is a fully platform-managed PaaS service that you provision inside your virtual network. It provides secure and seamless RDP/SSH connectivity to your virtual machines directly from the Azure portal over TLS. When you connect via Azure Bastion, your virtual machines do not need a public IP address, agent, or special client software.
Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.
VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.
VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.
Kaseya VSA Features
Kaseya VSA has many valuable key features. Some of the most useful ones include:
Kaseya VSA Benefits
There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.
A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.
PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
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