ConnectWise Automate Reviews

Name: ConnectWise Automate
Brand: ConnectWise
Rating: 4 (15 reviews)

3.7 out of 5

15 reviews
85% willing to recommend

1,287 followers

What is ConnectWise Automate?

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

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ConnectWise Automate is the #7 ranked solution in top Remote Monitoring and Management Software. PeerSpot users give ConnectWise Automate an average rating of 7.4 out of 10. ConnectWise Automate is most commonly compared to ServiceNow: ConnectWise Automate vs ServiceNow. ConnectWise Automate is popular among the midsize enterprise segment, accounting for 58% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 50% of all views.

Helped 793,295 peers since 2012

Featured reviews

MikeChacker

IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees

We use this solution to patch our servers and desktops. The most value we get from this solution is that everything is on a patch cycle, so all my team has to do is go through patches, whereas previously, they were doing all the patches manually. It saves us a ton of time that we used to spend…

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Sean Saeb

Partner and CIO at Caspian IT Group

There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.

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reviewer1710345

CEO & Senior Automation Administrator at a tech services company with 1-10 employees

The solution needs to improve Event ID monitoring big time. They're behind the game on the other RMMs, and we support multiple RMMs. For instance Kayesa - the way they're doing event ID monitoring is local. ConnectWise has to ingest all of the event IDs and that equals large database growth and therefore nobody monitors those event IDs. That's a hurdle. Scheduling of automation could be improved and made more simple. Obviously, performance across the board for everybody needs to be better. There are aspects of monitoring that are problematic. Adding stuff that automates, and offering a better best practice out-of-the-box would be better. The ability to control where the temporary folder is for automation and not having it in system 32 would be very useful. Maybe support for Python would be good, although that's not really even needed. The SQL's good already. The solution could be better with not having to install a client locally, to be able to do the advanced stuff. If it was a totally web-based solution for instance. An engineer wanting to make changes and next-level automation stuff has to install a client locally right now. Removing that requirement and going full web, would be a good play.

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ConnectWise Automate mindshare

As of July 2024, the mindshare of ConnectWise Automate in the Remote Monitoring and Management (RMM) category stands at 9.1%, down from 9.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Key learnings from peers

Valuable Features

"The most value we get from this solution is that everything is on a patch cycle."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"Maybe they could improve the capability to be multi-tenant."

Room for Improvement

"The fixed client for Automate is slow. The web client is not very intuitive."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"Technical support was helpful."

Pricing

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"I believe Automate is available for around $2."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ConnectWise Automate Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

50%

Computer Software Company

Financial Services Firm

Real Estate/Law Firm

Media Company

Healthcare Company

Manufacturing Company

Outsourcing Company

University

Construction Company

Legal Firm

Government

Retailer

Non Profit

Comms Service Provider

Wholesaler/Distributor

Insurance Company

Energy/Utilities Company

Performing Arts

Hospitality Company

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Learn more about ConnectWise Automate

ConnectWise Automate was previously known as LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers.

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ConnectWise Automate customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions