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KACE Systems Management Appliance (SMA) vs Kaseya VSA comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 1, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
KACE Appliance boosts productivity and reduces costs by streamlining system management, cutting labor needs, and simplifying processes.
Sentiment score
5.6
Kaseya VSA boosted efficiency, reduced support needs, and offered positive ROI, especially for remote operations post-COVID-19 pandemic.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
Avocat at Star Boxes India Pvt Ltd
 

Customer Service

Sentiment score
6.6
KACE Systems Management Appliance users praise the responsive, professional support and ITNinja for high satisfaction despite mixed experiences.
Sentiment score
5.6
Kaseya VSA support is knowledgeable but often slow, with delayed responses and room for improvement in issue resolution.
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
Server Administrator III at a university with 1,001-5,000 employees
The customer service is very good, providing quick customer support in Spanish.
Avocat at Star Boxes India Pvt Ltd
I would evaluate them as most likely all good because they help me a lot, and they most likely solve my issue.
Senior Technical Engineer at a tech services company with 51-200 employees
The customer service provides a fast response.
Directeur Technique Services Managés - RSI at Groupe Folder
I would rate their support five out of ten because most of the time they are not able to resolve the issues.
Senior Manager at dinCloud, Inc.
 

Scalability Issues

Sentiment score
7.1
KACE SMA efficiently manages endpoints, easily scales, integrates well with virtual environments, and accommodates growth with minimal setbacks.
Sentiment score
6.7
Kaseya VSA offers scalable cloud deployment but faces performance challenges at higher scales and some user contract concerns.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
Avocat at Star Boxes India Pvt Ltd
We have outgrown the size of one KACE appliance and are now running two.
Server Administrator III at a university with 1,001-5,000 employees
 

Stability Issues

Sentiment score
8.1
KACE SMA is stable and reliable, with quick support for issues and minimal downtime, appreciated for its resilience.
Sentiment score
6.9
Kaseya VSA is stable and improving, but some users report issues with connectivity, updates, and add-ons reliability.
KACE Systems Management Appliance (SMA) is stable and secure;
Security Administrator at EbixCash
 

Room For Improvement

KACE SMA users seek enhanced scalability, reporting, UI design, easier remote management, and better integration with reduced resource consumption.
Kaseya VSA requires UI and patch management improvements, better security, device support, and enhanced technical support and automation features.
The dashboard could be more interactive; for example, it should provide alerts if an endpoint is vulnerable to viruses.
Security Administrator at EbixCash
Currently, we have to go into each org to deploy applications when we need them all across the university.
Server Administrator III at a university with 1,001-5,000 employees
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
Avocat at Star Boxes India Pvt Ltd
I would like to see improved or enhanced scripting capabilities where I can create scripts based on automation by using AI.
Senior Technical Engineer at a tech services company with 51-200 employees
 

Setup Cost

KACE SMA's per-device licensing offers cost-effective scalability and comprehensive management, providing value across various organization sizes.
Kaseya VSA offers competitive pricing and regional discounts, though contracts can be limiting, with mixed cost perceptions among users.
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
Server Administrator III at a university with 1,001-5,000 employees
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
Avocat at Star Boxes India Pvt Ltd
In terms of cost-effectiveness, considering a situation where I want to deploy KACE Systems Management Appliance (SMA) for just pushing updates, it is completely fine.
Security Administrator at EbixCash
It's always expensive for the customer.
Directeur Technique Services Managés - RSI at Groupe Folder
 

Valuable Features

KACE SMA enhances productivity with off-hours deployment, automation, and streamlined asset and license management through a single interface.
Kaseya VSA is valued for its security, remote management, automation, integration, cost-effectiveness, and comprehensive network administration features.
Overall, KACE Systems Management Appliance (SMA) helps streamline my processes by allowing me to check the uptime and downtime of machines, whether they are connected to the internet or not, and how long a machine has been switched off.
Security Administrator at EbixCash
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
Server Administrator III at a university with 1,001-5,000 employees
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
Avocat at Star Boxes India Pvt Ltd
Regarding the patching and software management, for me, it's the best path.
Directeur Technique Services Managés - RSI at Groupe Folder
Kaseya VSA makes it easier for me to use, especially with the ability to control everything from the console.
Senior Technical Engineer at a tech services company with 51-200 employees
 

Categories and Ranking

KACE Systems Management App...
Ranking in Remote Monitoring and Management (RMM)
12th
Ranking in Patch Management
9th
Average Rating
8.8
Reviews Sentiment
6.8
Number of Reviews
40
Ranking in other categories
Client Desktop Management (2nd), Endpoint Compliance (7th), Unified Endpoint Management (UEM) (10th)
Kaseya VSA
Ranking in Remote Monitoring and Management (RMM)
2nd
Ranking in Patch Management
10th
Average Rating
7.6
Reviews Sentiment
4.4
Number of Reviews
33
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of KACE Systems Management Appliance (SMA) is 1.9%, up from 1.5% compared to the previous year. The mindshare of Kaseya VSA is 13.8%, up from 9.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
Kaseya VSA13.8%
KACE Systems Management Appliance (SMA)1.9%
Other84.3%
Remote Monitoring and Management (RMM)
 

Featured Reviews

AdityaJain - PeerSpot reviewer
Security Administrator at EbixCash
Centralized software deployment has simplified endpoint control but needs stronger security alerts
What I like best about KACE Systems Management Appliance (SMA) is that it allows pushing custom-made applications to all computers that have KACE Systems Management Appliance (SMA) endpoint installed. This makes it easier for the organization to push patches and updates. If I need to push EDR updates, I can use KACE Systems Management Appliance (SMA), as it automatically updates the EDR on that endpoint, and that is a great feature. Overall, KACE Systems Management Appliance (SMA) helps streamline my processes by allowing me to check the uptime and downtime of machines, whether they are connected to the internet or not, and how long a machine has been switched off. I can also gather hardware details and software inventory from it. I can show a live demonstration if a video conference can be arranged. Incident resolution capabilities with KACE Systems Management Appliance (SMA) have improved operational efficiency for system administrators, as it makes it easier to track machines with KACE Systems Management Appliance (SMA), gather their IP addresses, and push several updates, patches, or software deployments at once. I can design compliances as per my requirements, such as ensuring passwords are reset after 45 days.
FN
Senior Manager at dinCloud, Inc.
Lightweight tool aids in remote management but needs better support
Primarily, we are using it for remote monitoring and management as an MSP. We are basically a reseller; we are a service provider, so Kaseya VSA is one of our tools which we use for our managed services The best features of Kaseya VSA are that it's lightweight over the machine and does not create…
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Top Industries

By visitors reading reviews
University
11%
Non Profit
9%
Financial Services Firm
8%
Government
8%
Performing Arts
11%
Educational Organization
7%
Outsourcing Company
7%
Real Estate/Law Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise20
Large Enterprise16
By reviewers
Company SizeCount
Small Business26
Midsize Enterprise4
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for Quest KACE Systems Management?
In terms of cost-effectiveness, considering a situation where I want to deploy KACE Systems Management Appliance (SMA) for just pushing updates, it is completely fine. However, apart from that, I d...
What needs improvement with Quest KACE Systems Management?
For improvements in KACE Systems Management Appliance (SMA), I would want to see it become a standalone software agent. I am curious about why it does not offer EDR functionality. Additionally, the...
What is your primary use case for Quest KACE Systems Management?
I have deployed KACE Systems Management Appliance (SMA) around 230 plus PCs, and I use it to push Windows updates and scripts. I have designed various scripts for tasks such as password resets afte...
What needs improvement with Kaseya VSA?
So far, everything is good, but regarding automation scripts, I would like to see improved or enhanced scripting capabilities where I can create scripts based on automation by using AI. So far, eve...
What is your primary use case for Kaseya VSA?
I am currently working with remote monitoring and management solutions, primarily for patch management. I could describe a few use cases for it, and I use it for that.
What advice do you have for others considering Kaseya VSA?
I will share my rich experience with Kaseya VSA with others, and I suggest using Kaseya VSA. I gave this review a rating of 9.
 

Also Known As

Dell KACE Systems Management
No data available
 

Overview

 

Sample Customers

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck
Find out what your peers are saying about KACE Systems Management Appliance (SMA) vs. Kaseya VSA and other solutions. Updated: April 2026.
893,311 professionals have used our research since 2012.