We performed a comparison between Kaseya VSA and NinjaOne based on real PeerSpot user reviews.
Find out in this report how the two Patch Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time."
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"The remote support is the most valuable aspect of the solution."
"The ease of access and ease of use was great."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"The training that we received was quite good."
"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."
"The most relevant feature is the monitoring, which provides built-in tools for sending commands."
"Good at managing updates and for remote support."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"NinjaOne's best feature is its monitoring."
"The tool's most valuable feature is third-party application updates."
"The most important aspect of this tool is the security it provides our company."
"The most valuable feature we have found currently is probably patch management."
"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."
"It's very difficult to update the third-party software on every device."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
"The deployment process could be better."
"The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses."
"The stability of the solution is good but it can be improved."
"The solution is hard to use at first until you understand how it works."
"The user interface is somewhat outdated."
"Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome."
"The NinjaOne distribution server is highly dependent on an active directory."
"NinjaOne's pricing and user interface needs improvement."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
"I want NinjaOne to improve the reports."
"The solution could improve by optimizing the internet connection being used."
"NinjaOne's reporting module is cumbersome."
"Lacks sufficient integrations with other PSAs."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
Kaseya VSA is ranked 4th in Patch Management with 29 reviews while NinjaOne is ranked 5th in Patch Management with 14 reviews. Kaseya VSA is rated 7.6, while NinjaOne is rated 8.0. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, Microsoft Windows Server Update Services, Datto Remote Monitoring and Management and N-able N-central, whereas NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, LogMeIn Central and BigFix. See our Kaseya VSA vs. NinjaOne report.
See our list of best Patch Management vendors and best Remote Monitoring and Management (RMM) vendors.
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