We performed a comparison between Kaseya VSA and NinjaOne based on real PeerSpot user reviews.
Find out in this report how the two Patch Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time."
"Patch management was very useful. Backdoor access to the clients was also very useful."
"The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."
"The remote support is the most valuable aspect of the solution."
"The most valuable part of this solution is the security features that it offers."
"The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory."
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."
"The installation is easy, it only took two minutes."
"It just works as advertised and serves the purpose for which we got it."
"The deployment process could be better."
"The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"The agent-based monitoring solution can be improved."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"It never functioned as intended."
"The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses."
"The solution could improve by optimizing the internet connection being used."
"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
Kaseya is a provider of complete IT management solutions for Managed Service Providers and small to midsized businesses. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. Kaseya solutions currently manage over 10 million endpoints worldwide and are in use by customers in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya, headquartered in Dublin, Ireland is privately held with a presence in over 20 countries.
NinjaOne is a leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, MSPs and IT departments can automate, manage, and remediate all their endpoint management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 7,000 customers around the world, and is consistently ranked #1 for its world-class customer support. NinjaOne has been recognized as the best rated software in its category on G2 and Gartner Digital Markets for the past 3 years.
The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one. NinjaOne supports over 9,000 customers around the world, and is consistently ranked #1 for our world-class customer support.
NinjaOne simplifies and automates the day-to-day work of managed service providers and IT professionals so they can focus on complex, value-added services, end-user relationships, and strategic growth. NinjaOne is a powerful, easy-to-use remote monitoring and management platform that provides a single-pane-of-glass view into all your endpoints and the tools you really need to improve delivery.
Kaseya VSA is ranked 5th in Patch Management with 16 reviews while NinjaOne is ranked 8th in Patch Management with 3 reviews. Kaseya VSA is rated 7.4, while NinjaOne is rated 9.0. The top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". On the other hand, the top reviewer of NinjaOne writes "Works brilliantly, great pricing and support, and has a simple web interface and capable mobile app". Kaseya VSA is most compared with Microsoft Endpoint Configuration Manager, Microsoft Windows Server Update Services, ConnectWise Automate, Datto Remote Monitoring and Management and LogMeIn Central, whereas NinjaOne is most compared with Atera, N-able N-sight Remote Monitoring & Management, N-able N-central, Datto Remote Monitoring and Management and TeamViewer Remote Management. See our Kaseya VSA vs. NinjaOne report.
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