Kaseya VSA vs Pulseway comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Kaseya VSA and Pulseway based on real PeerSpot user reviews.

Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Kaseya VSA vs. Pulseway Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse.""The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature.""I like the remote control, audit, inventory, patch management, software management, and monitoring features.""The solution was scalable.""The training that we received was quite good.""The remote support is the most valuable aspect of the solution.""VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months."""The ease of access and ease of use was great."

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"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click.""The setup is simple.""The solution has great workflow and server modules.""It gives you remote control and has a mobile app.""It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."

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Cons
"Kaseya VSA could be improved with more features to support the latest operating systems.""Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done.""The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too.""Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern.""The technical support of the solution is an area with shortcomings that needs improvement.""I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible.""There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement.""The user interface is somewhat outdated."

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"The solution does not allow you to make a script for just one customer.""They have good technical support but it's not excellent.""There are some bugs or glitches.""GUI needs to be improved and the solution lacks a process for monitoring VOIP calls.""It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."

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Pricing and Cost Advice
  • "The pricing is quite good and we are satisfied with it."
  • "I think it costs more than ManageEngine."
  • "The dollar exchange rate in Brazil is very high, so the price should be better for our country."
  • "It depends on what products you want. Kaseya loves packages, and if you are packaging, it is more affordable. If you're not packaging, it tends to be a little bit more expensive than others."
  • "It is not expensive. Anyone can afford it. Most of the time, we get a discount for licenses. We had about 5,000 agents, and we received a discount on the price. There is only the licensing cost. If you use the on-prem version, you also have the infrastructure cost."
  • "With the on-prem, you buy the agent license. That's a one-time fee, and it varies depending on how many you have. You also pay annual maintenance on the number that you have. So, there are two fees involved: a one-time fee and a recurring fee."
  • "We pay a monthly fee, but it's a three-year contract divided by 36. They don't offer a true SaaS plan where you can add licenses monthly as you go. The cost is $7 per person per month, and we are paying about $1,700 a month."
  • "We were looking at a price of $22.50 cents per user."
  • More Kaseya VSA Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable feature of Kaseya VSA is the ability to control laptops remotely.
    Top Answer:The solution's automation capabilities are not very strong. Therefore, I am looking for another system. Kaseya VSA is not very strong for updating and monitoring. The solution should have more… more »
    Top Answer:Kaseya VSA is used for maintaining laptops, patching the systems, and securing the platform.
    Top Answer:It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues.
    Top Answer:I use the product to monitor some servers and desktop PCs on my internal network. Mainly, I use it to get notified of certain events, like a server being offline, or a certain service being stopped… more »
    Top Answer:It's a good solution for monitoring servers/computers/networks from your mobile device. However, the lack of a desktop monitoring/management app may be less than ideal for many situations.
    Ranking
    Views
    3,482
    Comparisons
    1,516
    Reviews
    15
    Average Words per Review
    687
    Rating
    7.7
    Views
    172
    Comparisons
    133
    Reviews
    4
    Average Words per Review
    690
    Rating
    8.7
    Comparisons
    Learn More
    Overview

    Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.

    VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.

    VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.

    Kaseya VSA Features

    Kaseya VSA has many valuable key features. Some of the most useful ones include:

    • Remote monitoring and management: Kaseya VSA enables administrators to remotely monitor and manage multiple devices and endpoints, including desktops, laptops, servers, and mobile devices.
    • Help desk ticketing: The solution provides a help desk ticketing system for managing and resolving IT support requests.
    • Patch management: This feature automates the patch management process, helping organizations keep their systems up-to-date and secure.
    • Automated IT processes: Kaseya VSA offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.
    • Reporting and analytics: Real-time monitoring, automated alerts, and reporting capabilities help administrators quickly identify and resolve issues.
    • Mobile device management: Administrators can manage and secure mobile devices, including iOS and Android devices.
    • Integration with third-party tools: Kaseya VSA integrates with a range of third-party tools and platforms, including Active Directory, Exchange, and others, to provide a comprehensive IT management solution.

    Kaseya VSA Benefits

    There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:

    • Efficient: Because the solution successfully automates routine IT tasks and provides a centralized platform for IT management, organizations can streamline their IT operations and improve efficiency.
    • Security: Kaseya VSA has a range of security and compliance features, including endpoint security, data encryption, and reporting, so systems and data remain secure.
    • Resolve issues quickly: The solution’s real-time monitoring allows administrators to resolve issues before they spiral into bigger problems.
    • Cost-efficient: With its capability to automate routine IT tasks, organizations can reduce the need for manual labor and as a result save time and money.

    Reviews from Real Users

    Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.

    A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”

    "The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company. 

    PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."

    Pulseway is a remote monitoring and management (RMM) platform designed to help MSPs and IT teams manage modern IT networks, reduce downtime, and achieve efficiency through automation, while increasing end-user satisfaction.

    Pulseway’s intuitive interface provides real-time actionable detailed information on servers, workstations, and network devices. Using Pulseway’s customizable alerts, you can quickly identify problems, communicate with users, and automatically resolve issues with built-in commands and scripts.

    Some of Pulseway’s benefits and features include:

    • Comprehensive monitoring: Pulseway’s remote monitoring feature provides a complete view of your entire network. Gain visibility into operational data for workstations, servers, virtual machines, network devices, and more. If necessary, resolve issues directly from the same interface.
    • Remote access: Get a real-time view across your network, receive alerts, and remedy problems from anywhere with any mobile device using Pulseway’s full feature mobile app.
    • Automation: Automate repetitive tasks and design auto-remediation workflows, ensuring that critical patches are automatically applied.
    • Quick setup: Get your team up and running in minutes with Pulseway’s simplified deployment and auto-discovery engine. See all the IT endpoints and then rapidly mass deploy Pulseway with pre-configured built-in policies and out-of-the-box scripts.
    • Patch management: Pulseway automates the discovery and application of operating systems and third-party patches to ensure all your applications are kept up to date.
    • Reporting: Use custom or ready-made templates to create reports on system status and events. Reports can be sent manually or emailed automatically on schedule.
    • Backup and recovery: Protect your users’ data wherever it is stored and restore it to anywhere. Pulseway Cloud Backup’s intuitive interface enables you to easily schedule and deploy backups, recover data, and check up on backup status from both the Pulseway web application and the Pulseway mobile application. Quickly deploy backup agents.
    • Vulnerability scanning: Pulseway’s vulnerability scanner is easy to use and alerts for vulnerabilities in real time. With Pulseway’s vulnerability scanner, organizations can easily perform standard vulnerability scans that are regarded as international best practice.
    • Eliminate data loss: Prevent data loss and downtime from ransomware attacks with built-in detection and safeguards that allow for fast recovery after an attack.
    • Service ticket management: Pulseway’s complete help desk and ticketing solution allows you to respond quickly and professionally to user issues.
    • CRM: Get the information and resources you need to focus on your customers and increase opportunities.
    • Project management: Receive real-time project status with details on resource usage and tasks.
    • Finance and billing: Automatically create and post invoices imported from timesheets and expense reports.
    • Time tracking: Log precise information on time and expenses by company, project, tasks, and employees. Automatically record how much time is spent on a ticket for accurate billing.
    • Integrations: Integrate with leading solutions, including:
      • Pulseway PSA
      • ConnectWise Manage
      • Autotask
      • Zendesk
      • Slack
      • IT Glue
      • Kasepersky
      • Bitdefender
      • WarrantyMaster

    Sample Customers
    Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck
    Dell, Canon, Siemens, Harvard University, Northwestern University
    Top Industries
    REVIEWERS
    Financial Services Firm30%
    Computer Software Company20%
    Comms Service Provider10%
    Recreational Facilities/Services Company10%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Construction Company6%
    Healthcare Company6%
    Manufacturing Company5%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Comms Service Provider10%
    University9%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business76%
    Midsize Enterprise14%
    Large Enterprise10%
    VISITORS READING REVIEWS
    Small Business38%
    Midsize Enterprise20%
    Large Enterprise42%
    VISITORS READING REVIEWS
    Small Business36%
    Midsize Enterprise17%
    Large Enterprise47%
    Buyer's Guide
    Kaseya VSA vs. Pulseway
    March 2024
    Find out what your peers are saying about Kaseya VSA vs. Pulseway and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while Pulseway is ranked 14th in Remote Monitoring and Management (RMM) with 6 reviews. Kaseya VSA is rated 7.6, while Pulseway is rated 8.6. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of Pulseway writes "A solution with a great monitoring system and ability to control access remotely". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Zabbix, whereas Pulseway is most compared with Zabbix, Microsoft Configuration Manager, PRTG Network Monitor, SolarWinds NPM and Spiceworks. See our Kaseya VSA vs. Pulseway report.

    See our list of best Remote Monitoring and Management (RMM) vendors.

    We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.