ConnectWise Automate vs Datto Remote Monitoring and Management comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between ConnectWise Automate and Datto Remote Monitoring and Management based on real PeerSpot user reviews.

Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ConnectWise Automate vs. Datto Remote Monitoring and Management Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients.""ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems.""The most value we get from this solution is that everything is on a patch cycle.""We use monitors to keep track of our machines. We use a pretty good portion of information from Automate.""The database is great. It's a nicely ordered database.""Remote access and detailed monitoring help us support our equipment.""It is very scalable.""The initial setup is easy and the deployment is quick."

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"Even when the connection to the server is lost, the monitoring continues without interruption.""Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful.""The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy.""AEM support is great for Macs.""We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side.""It has a single pane of glass, and it integrates well with other software.""The project management and task management features work well. It's a decent product in that regard.""The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."

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Cons
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be.""The menu doesn't always load properly.""The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly.""They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end.""The project management needs improvement and there's a section of the product called configuration that also needs to be improved.""They could use some automated alerts particularly when we're talking about an MSP that might shoot over.""Technical support was helpful.""The fixed client for Automate is slow. The web client is not very intuitive."

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"Be prepared to spend a lot of time on conversions if you have a lot of clients.""Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between.""The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup.""The only area where I see room for improvement is the ability to delay the application of patches for a set number of days.""I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on.""They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice.""My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right.""The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."

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Pricing and Cost Advice
  • "Pricing and licensing are reasonable."
  • "From what I've overheard, it is pretty comparable to other solutions in terms of price."
  • "I believe Automate is available for around $2."
  • "I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
  • More ConnectWise Automate Pricing and Cost Advice →

  • "AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."
  • "We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."
  • "It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."
  • "The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."
  • "It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."
  • More Datto Remote Monitoring and Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most value we get from this solution is that everything is on a patch cycle.
    Top Answer:I pay $85 a month per user for a ConnectWise package that contains multiple solutions.
    Top Answer:The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where it… more »
    Top Answer:Even when the connection to the server is lost, the monitoring continues without interruption.
    Top Answer:The only area where I see room for improvement is the ability to delay the application of patches for a set number of days. Currently, when patches become available, you have to either approve or… more »
    Top Answer:While the solution is a nice product, it may require some adjustments to be made in comparison to other products like N-central. However, Datto not only offers RMM software but also acts as a… more »
    Ranking
    Views
    2,269
    Comparisons
    1,656
    Reviews
    2
    Average Words per Review
    577
    Rating
    7.0
    Views
    2,167
    Comparisons
    1,230
    Reviews
    2
    Average Words per Review
    965
    Rating
    8.0
    Comparisons
    Also Known As
    LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
    Autotask EM, Autotask Endpoint Management, Datto RMM
    Learn More
    Interactive Demo
    Overview

    ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

    Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

    Sample Customers
    I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
    Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru
    Top Industries
    VISITORS READING REVIEWS
    Educational Organization47%
    Computer Software Company9%
    Financial Services Firm5%
    Real Estate/Law Firm4%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Financial Services Firm7%
    Government6%
    Manufacturing Company6%
    Company Size
    REVIEWERS
    Small Business71%
    Midsize Enterprise21%
    Large Enterprise7%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise55%
    Large Enterprise25%
    VISITORS READING REVIEWS
    Small Business37%
    Midsize Enterprise22%
    Large Enterprise41%
    Buyer's Guide
    ConnectWise Automate vs. Datto Remote Monitoring and Management
    March 2024
    Find out what your peers are saying about ConnectWise Automate vs. Datto Remote Monitoring and Management and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while Datto Remote Monitoring and Management is ranked 8th in Remote Monitoring and Management (RMM) with 8 reviews. ConnectWise Automate is rated 7.6, while Datto Remote Monitoring and Management is rated 7.8. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of Datto Remote Monitoring and Management writes "A solution that functions optimally even when the connection to the server is lost". ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and ServiceNow, whereas Datto Remote Monitoring and Management is most compared with Atera, Microsoft Configuration Manager, Kaseya VSA, PRTG Network Monitor and TeamViewer Remote Management. See our ConnectWise Automate vs. Datto Remote Monitoring and Management report.

    See our list of best Remote Monitoring and Management (RMM) vendors.

    We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.