We performed a comparison between ConnectWise Automate and N-able N-sight Remote Monitoring & Management based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"It's definitely improved the help-desk servicing, et cetera."
"A good automated scripts feature."
"The initial setup is easy and the deployment is quick."
"The database is great. It's a nicely ordered database."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"It is very scalable."
"The most value we get from this solution is that everything is on a patch cycle."
"The most helpful feature is script deployment because we can create whatever we want to deploy on our devices. This works in a cloud environment, where we previously relied on Active Directory. Since the start of the COVID outbreak, all the staff members began working from home, and most of the people there did not use the VPN to transfer the policies."
"The solution provides an administration panel where we can see what is happening on our client's stations, such as events, alerts, and all the software installed."
"The integrated backup and the scripting are good."
"Remote support has been very handy. It also lets us know if there are failing hard drives or Windows issues."
"I'm really happy with the background remote access, which allows me to easily change system internals such as registry keys and silently execute commands using the command prompt in the background. This kind of remote access makes it easy for us to do our jobs without getting in the customer's way."
"I like being able to get a picture of what's happening on a computer. I can just click on it, and I can see the CPU usage and the memory usage and what services and programs are currently running. I can connect remotely to a computer. All these are very useful."
"The most valuable aspect of N-able Remote Monitoring & Management is it provides an all-in solution for the different solutions."
"The reporting for this solution has been most valuable."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"Their support needs to be better."
"Scheduling of automation could be improved and made more simple."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"The menu doesn't always load properly."
"The alerts and reporting could be done a little more clearly. They are quite cryptic, and quite often, we seem to get a lot of reports just for a computer rebooting or going offline for a couple of minutes, which doesn't seem like it's that big of a deal. Reporting could be refined and improved, and they can make it easy to decipher the reports."
"There is quite a bit of delay on the portal where we receive monitoring information from the endpoint agent on the remote device. Sometimes it gets stuck with no live response from the device, and you have to refresh the portal just to make sure that it's projecting the right information."
"We haven't had it for very long, and we're finally getting comfortable with it. The biggest improvement probably would be a little more clarification. It has few exclamation points or attention-getters when there is a computer that doesn't have the up-to-date patches, etc. However, it's not specific in terms of what you need to do. Sometimes, it says it requires a reboot, and you reboot it, but the same message still shows up. Sometimes, the messages that it gives you about how to resolve an issue are not very easy to understand."
"The reporting could be more customizable. RMM pulls a vast amount of data, but you need to filter through it to get a decent executive report each month. I'm pulling reports all day through the XML file and such to get the information our executive needs. They don't want a 34-megabyte Excel spreadsheet, but the overview only provides limited information, like a basic breakdown."
"Kaseya is a similar product and they have easier scripts. If you want to deploy one software to 100 machines, we need to dig into it and then we need to create the script and work with the support team and then we can deploy that particular script. The pre-built scripted is the one thing that I would definitely like to have improved."
"The patch management of the solution could improve."
"The solutions could improve by adding more features."
"It would be great if the pricing model could be improved and the solution was more affordable."
More N-able N-sight Remote Monitoring & Management Pricing and Cost Advice →
ConnectWise Automate is ranked 3rd in Remote Monitoring and Management Software with 10 reviews while N-able N-sight Remote Monitoring & Management is ranked 4th in Remote Monitoring and Management Software with 9 reviews. ConnectWise Automate is rated 7.2, while N-able N-sight Remote Monitoring & Management is rated 8.6. The top reviewer of ConnectWise Automate writes "A nicely ordered database and good UI but needs better monitoring". On the other hand, the top reviewer of N-able N-sight Remote Monitoring & Management writes "Has been helpful during the pandemic because you can dial in from any location". ConnectWise Automate is most compared with Pulseway, Continuum Command, Microsoft Endpoint Configuration Manager, Kaseya VSA and Datto Remote Monitoring and Management, whereas N-able N-sight Remote Monitoring & Management is most compared with SolarWinds NPM, NinjaOne, PRTG Network Monitor, Zabbix and Atera. See our ConnectWise Automate vs. N-able N-sight Remote Monitoring & Management report.
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