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ConnectWise Automate vs N-able N-sight Remote Monitoring & Management comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between ConnectWise Automate and N-able N-sight Remote Monitoring & Management based on real PeerSpot user reviews.

Find out in this report how the two Remote Monitoring and Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ConnectWise Automate vs. N-able N-sight Remote Monitoring & Management report (Updated: September 2022).
633,572 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It's definitely improved the help-desk servicing, et cetera.""A good automated scripts feature.""The initial setup is easy and the deployment is quick.""The database is great. It's a nicely ordered database.""ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems.""Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients.""It is very scalable.""The most value we get from this solution is that everything is on a patch cycle."

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"The most helpful feature is script deployment because we can create whatever we want to deploy on our devices. This works in a cloud environment, where we previously relied on Active Directory. Since the start of the COVID outbreak, all the staff members began working from home, and most of the people there did not use the VPN to transfer the policies.""The solution provides an administration panel where we can see what is happening on our client's stations, such as events, alerts, and all the software installed.""The integrated backup and the scripting are good.""Remote support has been very handy. It also lets us know if there are failing hard drives or Windows issues.""I'm really happy with the background remote access, which allows me to easily change system internals such as registry keys and silently execute commands using the command prompt in the background. This kind of remote access makes it easy for us to do our jobs without getting in the customer's way.""I like being able to get a picture of what's happening on a computer. I can just click on it, and I can see the CPU usage and the memory usage and what services and programs are currently running. I can connect remotely to a computer. All these are very useful.""The most valuable aspect of N-able Remote Monitoring & Management is it provides an all-in solution for the different solutions.""The reporting for this solution has been most valuable."

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Cons
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great.""This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen.""Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard.""Their support needs to be better.""Scheduling of automation could be improved and made more simple.""The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly.""They could use some automated alerts particularly when we're talking about an MSP that might shoot over.""The menu doesn't always load properly."

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"The alerts and reporting could be done a little more clearly. They are quite cryptic, and quite often, we seem to get a lot of reports just for a computer rebooting or going offline for a couple of minutes, which doesn't seem like it's that big of a deal. Reporting could be refined and improved, and they can make it easy to decipher the reports.""There is quite a bit of delay on the portal where we receive monitoring information from the endpoint agent on the remote device. Sometimes it gets stuck with no live response from the device, and you have to refresh the portal just to make sure that it's projecting the right information.""We haven't had it for very long, and we're finally getting comfortable with it. The biggest improvement probably would be a little more clarification. It has few exclamation points or attention-getters when there is a computer that doesn't have the up-to-date patches, etc. However, it's not specific in terms of what you need to do. Sometimes, it says it requires a reboot, and you reboot it, but the same message still shows up. Sometimes, the messages that it gives you about how to resolve an issue are not very easy to understand.""The reporting could be more customizable. RMM pulls a vast amount of data, but you need to filter through it to get a decent executive report each month. I'm pulling reports all day through the XML file and such to get the information our executive needs. They don't want a 34-megabyte Excel spreadsheet, but the overview only provides limited information, like a basic breakdown.""Kaseya is a similar product and they have easier scripts. If you want to deploy one software to 100 machines, we need to dig into it and then we need to create the script and work with the support team and then we can deploy that particular script. The pre-built scripted is the one thing that I would definitely like to have improved.""The patch management of the solution could improve.""The solutions could improve by adding more features.""It would be great if the pricing model could be improved and the solution was more affordable."

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Pricing and Cost Advice
  • "From what I've overheard, it is pretty comparable to other solutions in terms of price."
  • "I believe Automate is available for around $2."
  • "I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
  • More ConnectWise Automate Pricing and Cost Advice →

  • "We use SolarWinds RMM on a pay-as-you-go monthly basis, so the cost can be highly variable because it depends on a few factors such as how many devices you need to support and what extra features you want to use. The more devices you have, the more you'll pay, and the same goes for extras."
  • "There is a license required for this solution."
  • "I haven't paid a whole lot of attention to that since I set it up. It has per-user licensing. If I remember it correctly, it worked out to about $10 a month per user. There were no additional costs. It was pretty straightforward and simple."
  • "Out clients pay monthly for the license of N-able Remote Monitoring & Management."
  • More N-able N-sight Remote Monitoring & Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for… more »
    Top Answer:From what I've overheard, it is pretty comparable to other solutions in terms of price.
    Top Answer:In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all… more »
    Top Answer:The licensing costs depend on the agents, but the platform is $50 a month.
    Top Answer:N-able Remote Monitoring & Management is the main product we use for our clients.
    Ranking
    Views
    4,416
    Comparisons
    3,726
    Reviews
    9
    Average Words per Review
    632
    Rating
    7.5
    Views
    2,923
    Comparisons
    2,228
    Reviews
    6
    Average Words per Review
    602
    Rating
    8.5
    Comparisons
    Also Known As
    LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
    N-able Remote Monitoring & Management, SolarWinds MSP Remote Monitoring & Management, MSP RMM, SolarWinds RMM, SolarWinds Remote Monitoring and Management
    Learn More
    N-able
    Video Not Available
    Overview

    ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.

    RMM software designed for next-level protection

    Defend Windows and Apple devices with flexible, real-time remote monitoring and management, and a simple dashboard highlighting critical information during operational peaks.

    Patch Microsoft and more

    Keep devices compliant and secure with flexible patch management that easily allows MSPs to patch every aspect of the MSFT Environment and beyond.

    Offer
    Learn more about ConnectWise Automate
    Learn more about N-able N-sight Remote Monitoring & Management
    Sample Customers
    I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
    NetSys Network Systems
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company26%
    Comms Service Provider11%
    Retailer6%
    Government6%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Comms Service Provider18%
    Government6%
    Financial Services Firm5%
    Company Size
    REVIEWERS
    Small Business77%
    Midsize Enterprise15%
    Large Enterprise8%
    VISITORS READING REVIEWS
    Small Business42%
    Midsize Enterprise15%
    Large Enterprise43%
    REVIEWERS
    Small Business80%
    Midsize Enterprise10%
    Large Enterprise10%
    VISITORS READING REVIEWS
    Small Business37%
    Midsize Enterprise17%
    Large Enterprise47%
    Buyer's Guide
    ConnectWise Automate vs. N-able N-sight Remote Monitoring & Management
    September 2022
    Find out what your peers are saying about ConnectWise Automate vs. N-able N-sight Remote Monitoring & Management and other solutions. Updated: September 2022.
    633,572 professionals have used our research since 2012.

    ConnectWise Automate is ranked 3rd in Remote Monitoring and Management Software with 10 reviews while N-able N-sight Remote Monitoring & Management is ranked 4th in Remote Monitoring and Management Software with 9 reviews. ConnectWise Automate is rated 7.2, while N-able N-sight Remote Monitoring & Management is rated 8.6. The top reviewer of ConnectWise Automate writes "A nicely ordered database and good UI but needs better monitoring". On the other hand, the top reviewer of N-able N-sight Remote Monitoring & Management writes "Has been helpful during the pandemic because you can dial in from any location". ConnectWise Automate is most compared with Pulseway, Continuum Command, Microsoft Endpoint Configuration Manager, Kaseya VSA and Datto Remote Monitoring and Management, whereas N-able N-sight Remote Monitoring & Management is most compared with SolarWinds NPM, NinjaOne, PRTG Network Monitor, Zabbix and Atera. See our ConnectWise Automate vs. N-able N-sight Remote Monitoring & Management report.

    See our list of best Remote Monitoring and Management Software vendors.

    We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.