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ConnectWise Automate vs Pulseway comparison

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ConnectWise Automate Logo
4,356 views|3,656 comparisons
Pulseway Logo
1,266 views|1,123 comparisons
Featured Review
Find out what your peers are saying about Atera, ConnectWise, Kaseya and others in Remote Monitoring and Management Software. Updated: January 2022.
564,143 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It's definitely improved the help-desk servicing, et cetera.""The initial setup is easy and the deployment is quick.""We use monitors to keep track of our machines. We use a pretty good portion of information from Automate.""Maybe they could improve the capability to be multi-tenant.""The implementation is nice and easy.""Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients.""It is very scalable.""A good automated scripts feature."

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"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."

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Cons
"The menu doesn't always load properly.""Scheduling of automation could be improved and made more simple.""Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard.""Their support needs to be better.""There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate.""Technical support was helpful.""We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great.""The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

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"They have good technical support but it's not excellent."

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Pricing and Cost Advice
  • "From what I've overheard, it is pretty comparable to other solutions in terms of price."
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    Questions from the Community
    Top Answer: 
    Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for… more »
    Top Answer: 
    From what I've overheard, it is pretty comparable to other solutions in terms of price.
    Top Answer: 
    In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all… more »
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    Ranking
    Views
    4,356
    Comparisons
    3,656
    Reviews
    9
    Average Words per Review
    610
    Rating
    7.4
    58th
    Views
    1,266
    Comparisons
    1,123
    Reviews
    0
    Average Words per Review
    526
    Rating
    N/A
    Comparisons
    Also Known As
    LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
    Learn More
    Overview

    ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.

    Pulseway’s solution, delivered in a software as a service (SaaS) model, remotely monitors and manages Windows, Linux and OS X systems and any application using the monitoring API from any smartphone, tablet or web browser.
    Offer
    Learn more about ConnectWise Automate
    Learn more about Pulseway
    Sample Customers
    I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
    Dell, Canon, Siemens, Harvard University, Northwestern University
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company31%
    Comms Service Provider19%
    Retailer4%
    Government4%
    VISITORS READING REVIEWS
    Computer Software Company29%
    Comms Service Provider27%
    Government7%
    Wholesaler/Distributor5%
    Company Size
    REVIEWERS
    Small Business82%
    Midsize Enterprise18%
    No Data Available
    Find out what your peers are saying about Atera, ConnectWise, Kaseya and others in Remote Monitoring and Management Software. Updated: January 2022.
    564,143 professionals have used our research since 2012.

    ConnectWise Automate is ranked 2nd in Remote Monitoring and Management Software with 9 reviews while Pulseway is ranked 58th in Network Monitoring Software with 1 review. ConnectWise Automate is rated 7.4, while Pulseway is rated 0.0. The top reviewer of ConnectWise Automate writes "A nicely ordered database and good UI but needs better monitoring". On the other hand, the top reviewer of Pulseway writes "Shows the real monitoring of the systems and lets us know how much memory is being used". ConnectWise Automate is most compared with Continuum Command, Microsoft Endpoint Configuration Manager, N-able Remote Monitoring & Management, Kaseya VSA and ManageEngine Patch Manager Plus, whereas Pulseway is most compared with N-able Remote Monitoring & Management, Microsoft Endpoint Configuration Manager, Zabbix, Fortinet FortiSIEM and PRTG Network Monitor.

    We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.