"It's definitely improved the help-desk servicing, et cetera."
"The initial setup is easy and the deployment is quick."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"Maybe they could improve the capability to be multi-tenant."
"The implementation is nice and easy."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"It is very scalable."
"A good automated scripts feature."
"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."
"The menu doesn't always load properly."
"Scheduling of automation could be improved and made more simple."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"Their support needs to be better."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"Technical support was helpful."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"They have good technical support but it's not excellent."
Earn 20 points
ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.
ConnectWise Automate is ranked 2nd in Remote Monitoring and Management Software with 9 reviews while Pulseway is ranked 58th in Network Monitoring Software with 1 review. ConnectWise Automate is rated 7.4, while Pulseway is rated 0.0. The top reviewer of ConnectWise Automate writes "A nicely ordered database and good UI but needs better monitoring". On the other hand, the top reviewer of Pulseway writes "Shows the real monitoring of the systems and lets us know how much memory is being used". ConnectWise Automate is most compared with Continuum Command, Microsoft Endpoint Configuration Manager, N-able Remote Monitoring & Management, Kaseya VSA and ManageEngine Patch Manager Plus, whereas Pulseway is most compared with N-able Remote Monitoring & Management, Microsoft Endpoint Configuration Manager, Zabbix, Fortinet FortiSIEM and PRTG Network Monitor.
We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.