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Avast Business Hub vs ConnectWise Automate comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avast Business Hub
Ranking in Remote Monitoring and Management (RMM)
20th
Average Rating
8.2
Reviews Sentiment
7.8
Number of Reviews
12
Ranking in other categories
Internet Security (13th), Endpoint Protection Platform (EPP) (46th), Ransomware Protection (15th)
ConnectWise Automate
Ranking in Remote Monitoring and Management (RMM)
10th
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of Avast Business Hub is 2.4%, up from 0.5% compared to the previous year. The mindshare of ConnectWise Automate is 5.5%, down from 7.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
ConnectWise Automate5.5%
Avast Business Hub2.4%
Other92.1%
Remote Monitoring and Management (RMM)
 

Featured Reviews

AJ
CEO at Premier Wired Solutions
Easy to scale, good reports, easy to install and has excellent support
It reduces network and bandwidth speed. We cope with our bandwidth in order to use it. The majority of the complaints we receive are about the PC running slower. The network is slower as a result of the increased bandwidth usage. I would like to see the reports simplified for those who are not technically minded. Some of these reports can be confusing, and I'd love to be able to send them to my clients. An IT person would be able to understand them, but a client who does not have an IT background would find it difficult. I would like the language should be easier for them to understand.
MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees
Facilitates valuable patch cycles, but the web client is not very intuitive and needs updating, and the scripting has room for improvement
The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where it could have third-party scripts already pre-built, and all you have to do is say, "Hey, I need this," and go load it. It's not as automated as I'd like it to be.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Our favorite feature is the PC Patch Management."
"It warns you if there is a threat and it's perfect because it runs in the background and doesn't interfere with anything."
"Previously, we were working with Norton, and we switched from Norton to Avast because we believe Avast is far superior and a better solution, especially for PC management."
"The solution can scale well."
"After installing Avast, this did not happen."
"The solution is quite stable and straightforward."
"The performance of the solution has been great overall."
"It has increased productivity. IT threats are kept at a minimum because of this product."
"Technical support has been good. Everyone we have been in contact with has responded to our queries in a reasonable amount of time."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"The database is great. It's a nicely ordered database."
"ConnectWise Automate's interface is pretty easy to use; it's pretty intuitive to get around and navigate it, and it does what I need, which is usually connecting to the client and customers systems so I can just help them from home or from work."
"Their premium support is great."
"The initial setup is easy and the deployment is quick."
"Remote access and detailed monitoring help us support our equipment."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
 

Cons

"I would like to see better protection and more spyware included with the free version."
"It should have proper and timely updates to deal with new viruses as they come onto the market."
"The solution needs to be more secure and work to protect us better from people trying to mess with our systems."
"I would like to see better protection such as prevention from hacker attacks and fake websites."
"It could have a 10,000-feet overview of the whole infrastructure because the software is easily installable on the whole infrastructure and not just the infrastructure, but also the workstations themselves."
"Avast Business Endpoint Protection would be improved with more frequent updates."
"The solution could offer more protection."
"It could have a 10,000-feet overview of the whole infrastructure because the software is easily installable on the whole infrastructure and not just the infrastructure, but also the workstation themselves. I would love to have a 360 view of the whole network and basically see from where a test is coming, and if there is an instance in the cloud that is actually misbehaving or if there is a workstation that is infected and stuff like that. It can also have some kind of AI to detect all those things and then cut off the connection from that machine. In Cortex, you can link the logs, reports, and all that stuff. You can also see the full picture of when it happened, and you can trace it back all the way to a file or something else. I would like to see similar functionality in Avast Business Endpoint Protection."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"I know we get some false positives at times, where things report offline and then when we connect to them with control they're connectable."
"Because of the vast number of features, the software is difficult to navigate."
"I would say that it really needs to improve on it. They need better visibility and reporting and alerts and different things."
"The solution needs to improve Event ID monitoring big time. They're behind the game on the other RMMs, and we support multiple RMMs."
"Scheduling of automation could be improved and made more simple."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back."
 

Pricing and Cost Advice

"I am using the free version of Avast."
"It is $75 per license for a year. There are no additional costs."
"There are no costs other than licensing."
"We are on a monthly subscription for Avast Business Endpoint Protection."
"If you become a partner, you will receive the wholesale price."
"I am using the free version."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"I believe Automate is available for around $2."
"Pricing and licensing are reasonable."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Comms Service Provider
10%
Construction Company
9%
Outsourcing Company
7%
Outsourcing Company
11%
Construction Company
8%
Performing Arts
8%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise2
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise1
 

Also Known As

No data available
LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
 

Overview

 

Sample Customers

Benassi & Benassi, P. C.
I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Find out what your peers are saying about Avast Business Hub vs. ConnectWise Automate and other solutions. Updated: September 2026.
914,394 professionals have used our research since 2012.