We performed a comparison between Avast Business Hub and ConnectWise Automate based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Avast as a product is as easy as it gets - everything is outlined and transparent in terms of licensing."
"The ease of deployment and the command center that they have are the most valuable. It is basically self-monitoring. It doesn't require that much tinkering after you deploy or install."
"Our favorite feature is the PC Patch Management."
"The solution is easy to use."
"It warns you if there is a threat and it's perfect because it runs in the background and doesn't interfere with anything."
"Avast Business Endpoint Protection's best feature is its user-friendliness."
"It has increased productivity. IT threats are kept at a minimum because of this product."
"It's straightforward to set up."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"Maybe they could improve the capability to be multi-tenant."
"It's definitely improved the help-desk servicing, et cetera."
"It is very scalable."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"A good automated scripts feature."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"The database is great. It's a nicely ordered database."
"It should have proper and timely updates to deal with new viruses as they come onto the market."
"It reduces network and bandwidth speed."
"It could download faster during deployment."
"Avast Business Endpoint Protection would be improved with more frequent updates."
"The solution needs to be more secure and work to protect us better from people trying to mess with our systems."
"I would like to see better protection and more spyware included with the free version."
"Making the price a bit cheaper would be an improvement."
"The solution could improve by providing more security."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"Scheduling of automation could be improved and made more simple."
Avast Business Hub is ranked 14th in Remote Monitoring and Management (RMM) with 12 reviews while ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews. Avast Business Hub is rated 8.2, while ConnectWise Automate is rated 7.4. The top reviewer of Avast Business Hub writes "Easy to scale, good reports, easy to install and has excellent support". On the other hand, the top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". Avast Business Hub is most compared with HP Wolf Security, Microsoft Defender for Endpoint, CrowdStrike Falcon, Microsoft Defender for Business and Cortex XDR by Palo Alto Networks, whereas ConnectWise Automate is most compared with ConnectWise RMM, Kaseya VSA, NinjaOne, Microsoft Configuration Manager and Tanium. See our Avast Business Hub vs. ConnectWise Automate report.
See our list of best Remote Monitoring and Management (RMM) vendors.
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