ConnectWise Automate and Kaseya VSA are both leaders in IT management automation. While Kaseya VSA is recognized for its advanced features, ConnectWise Automate is favored for its customer service and pricing.
Features: ConnectWise Automate offers strong automation, monitoring, and integration with third-party tools. It provides efficient patch management and remote monitoring capabilities. Kaseya VSA stands out with advanced scripting capabilities, comprehensive remote control, and robust patch management.
Room for Improvement: ConnectWise Automate could enhance its interface for better user navigation and improve its integration process with certain tools. Additional training resources for managers and a more customizable reporting system would be beneficial. Kaseya VSA may focus on simplifying its deployment process, improving user interface for non-technical users, and refining its customer support for quicker issue resolution.
Ease of Deployment and Customer Service: ConnectWise Automate is praised for its simple deployment process and reliable customer service, making it a user-friendly option. Kaseya VSA's deployment is more complex, but it is offset by extensive training resources and a dedicated support team, serving well for users who can capitalize on these resources.
Pricing and ROI: ConnectWise Automate is competitively priced, focusing on ROI through efficient operations and strong support. Kaseya VSA comes with higher costs justified by its feature-rich platform, offering significant long-term value for businesses willing to invest upfront.
| Product | Market Share (%) |
|---|---|
| Kaseya VSA | 18.2% |
| ConnectWise Automate | 7.7% |
| Other | 74.1% |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 3 |
| Large Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 25 |
| Midsize Enterprise | 4 |
| Large Enterprise | 4 |
ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.
Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.
VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.
VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.
Kaseya VSA Features
Kaseya VSA has many valuable key features. Some of the most useful ones include:
Kaseya VSA Benefits
There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.
A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.
PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
