ConnectWise Automate vs Kaseya VSA comparison

ConnectWise and Kaseya are both solutions in the Remote Monitoring and Management (RMM) category. ConnectWise is ranked #10, while Kaseya is ranked #2 with an average rating of 8.0. ConnectWise holds a 6.3% mindshare in RMM, compared to Kaseya’s 14.3% mindshare. Additionally, 85% of ConnectWise users are willing to recommend the solution, compared to 85% of Kaseya users who would recommend it.

ConnectWise Automate

Read 15 ConnectWise Automate reviews

1,957 Views
1,292 Comparison Views

85% willing to recommend

Kaseya VSA

Read 33 Kaseya VSA reviews

3,977 Views
2,863 Comparison Views

85% willing to recommend

ConnectWise Automate

Kaseya VSA

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

ConnectWise Automate and Kaseya VSA are both leaders in IT management automation. While Kaseya VSA is recognized for its advanced features, ConnectWise Automate is favored for its customer service and pricing.

Features: ConnectWise Automate offers strong automation, monitoring, and integration with third-party tools. It provides efficient patch management and remote monitoring capabilities. Kaseya VSA stands out with advanced scripting capabilities, comprehensive remote control, and robust patch management.

Room for Improvement: ConnectWise Automate could enhance its interface for better user navigation and improve its integration process with certain tools. Additional training resources for managers and a more customizable reporting system would be beneficial. Kaseya VSA may focus on simplifying its deployment process, improving user interface for non-technical users, and refining its customer support for quicker issue resolution.

Ease of Deployment and Customer Service: ConnectWise Automate is praised for its simple deployment process and reliable customer service, making it a user-friendly option. Kaseya VSA's deployment is more complex, but it is offset by extensive training resources and a dedicated support team, serving well for users who can capitalize on these resources.

Pricing and ROI: ConnectWise Automate is competitively priced, focusing on ROI through efficient operations and strong support. Kaseya VSA comes with higher costs justified by its feature-rich platform, offering significant long-term value for businesses willing to invest upfront.

To learn more, read our detailed ConnectWise Automate vs. Kaseya VSA Report (Updated: April 2026).

Buyer's Guide

ConnectWise Automate vs. Kaseya VSA

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise Automate

Ranking in Remote Monitoring and Management (RMM)

10th

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Kaseya VSA

Ranking in Remote Monitoring and Management (RMM)

2nd

Average Rating

7.6

Reviews Sentiment

4.4

Number of Reviews

Ranking in other categories

Patch Management (11th)

Mindshare comparison

As of April 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise Automate is 6.3%, up from 5.9% compared to the previous year. The mindshare of Kaseya VSA is 14.3%, up from 8.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Mindshare Distribution
Product	Mindshare (%)
Kaseya VSA	14.3%
ConnectWise Automate	6.3%
Other	79.4%

Remote Monitoring and Management (RMM)

Featured Reviews

Sean Saeb

Partner and CIO at Caspian IT Group

Responsive, integrates well with other applications, and the technical support is helpful

There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.

Read full review

Farhood Nishat

Senior Manager at dinCloud, Inc.

Lightweight tool aids in remote management but needs better support

Primarily, we are using it for remote monitoring and management as an MSP. We are basically a reseller; we are a service provider, so Kaseya VSA is one of our tools which we use for our managed services The best features of Kaseya VSA are that it's lightweight over the machine and does not create…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is very stable; it's reliable, there are no bugs and glitches, and it doesn't crash or freeze."

"It is very scalable."

"Technical support has been good. Everyone we have been in contact with has responded to our queries in a reasonable amount of time."

"It allows us to manage all client requests, jobs and invoicing."

"This product saves us a lot of time and increases our efficiency."

"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."

"The implementation is nice and easy."

More ConnectWise Automate pros

"Kaseya VSA makes it easier for me to use, especially with the ability to control everything from the console."

"The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."

"I like the remote control, audit, inventory, patch management, software management, and monitoring features."

"Patch management was very useful."

"The best features of Kaseya VSA are that it's lightweight over the machine and does not create any overhead over the machine resources, which we really appreciate."

"Overall, the support is good and I am happy with it."

"The most valuable part of this solution is the security features that it offers."

"The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."

More Kaseya VSA pros

Cons

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."

"Their support needs to be better."

"I know we get some false positives at times, where things report offline and then when we connect to them with control they're connectable."

"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."

"The solution needs to improve Event ID monitoring big time. They're behind the game on the other RMMs, and we support multiple RMMs."

"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."

"Scheduling of automation could be improved and made more simple."

More ConnectWise Automate cons

"The user interface is somewhat outdated."

"The way it is laid out can be improved. If it could be a little more intuitive, it might be a little bit easier. Sometimes, it is hard to find features because they're called something weird, or they're in an interesting location that you wouldn't have thought that they'd be in."

"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."

"I would like to see improved virtual infrastructure management."

"One area that could be improved is the documentation, which often contains errors that prevent you from following along, especially during migrations."

"Kaseya VSA could be improved with more features to support the latest operating systems."

"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."

"It's very difficult to update the third-party software on every device."

More Kaseya VSA cons

Pricing and Cost Advice

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"I believe Automate is available for around $2."

"Pricing and licensing are reasonable."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"It is not expensive. Anyone can afford it. Most of the time, we get a discount for licenses. We had about 5,000 agents, and we received a discount on the price. There is only the licensing cost. If you use the on-prem version, you also have the infrastructure cost."

"It depends on what products you want. Kaseya loves packages, and if you are packaging, it is more affordable. If you're not packaging, it tends to be a little bit more expensive than others."

"The pricing is quite good and we are satisfied with it."

"Kaseya VSA can be described as a fairly priced product."

"You're going to pay for this solution, but you're going to get so much more out of it in reporting, asset management, and the ability to manage your clients. I would recommend giving Kaseya serious consideration and I would recommend implementing it."

"Kaseya's come down in pricing when I compare it to TeamViewer or other cheaper RMMs like LogMeIn."

"It is, in my opinion, competitive in the market. It is determined by the number of users and licenses needed. Depending on the license count of users, the price ranges from $10 to $80 USD."

"Licensing is available on a yearly basis and is priced per node."

More Kaseya VSA pricing and cost advice

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Top Industries

By visitors reading reviews

Performing Arts

Healthcare Company

Computer Software Company

Outsourcing Company

Performing Arts

11%

Real Estate/Law Firm

Outsourcing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	3
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	26
Midsize Enterprise	4
Large Enterprise	4

Questions from the Community

Ask a question

Earn 20 points

What needs improvement with Kaseya VSA?

So far, everything is good, but regarding automation scripts, I would like to see improved or enhanced scripting capabilities where I can create scripts based on automation by using AI. So far, eve...

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What is your primary use case for Kaseya VSA?

I am currently working with remote monitoring and management solutions, primarily for patch management. I could describe a few use cases for it, and I use it for that.

See all answers

What advice do you have for others considering Kaseya VSA?

I will share my rich experience with Kaseya VSA with others, and I suggest using Kaseya VSA. I gave this review a rating of 9.

See all answers

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Product Reports

Buyer's Guide

ConnectWise Automate

April 2026

Download ConnectWise Automate product report

Buyer's Guide

Kaseya VSA

April 2026

Download Kaseya VSA product report

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

No data available

Overview

ConnectWise Automate transforms IT management with automation, remote desktop integration, and an intuitive interface. Essential tools like patch management and remote access are crucial for efficient operations.

ConnectWise Automate offers powerful features for IT management, emphasizing automation to eliminate repetitive tasks and streamline operations. It integrates seamlessly with remote desktop solutions, making remote management straightforward. The platform supports robust patch management, ticketing, and remote access, enhancing productivity and resource allocation. While its scalability and deployment are top-tier, users find room for improvement in areas like reporting, visibility, and ease of navigation. Some users experience slow support response times, and complex scripting can be cumbersome. Despite these challenges, it remains a valuable asset for managed service providers.

What are the key features of ConnectWise Automate?

Automation: Reduces repetitive tasks, boosting efficiency.
Remote Desktop Integration: Smooth remote access for managing IT environments effortlessly.
Patch Management: Essential for maintaining system updates and security.
Ticketing System: Streamlines workflow for incident management.
Scalability: Supports business growth with scalable infrastructure.

What benefits and ROI can users expect from ConnectWise Automate?

Time Savings: Automation capabilities free up time for strategic tasks.
Increased Efficiency: Streamlined processes lead to better resource allocation.
Improved Support: Reliable technical support enhances stability.
Cost-Effective Operations: Efficient management reduces unnecessary expenses.

Organizations in networking, managed service providers, and client administration use ConnectWise Automate for patch management, desktop oversight, and incident resolution. It's crucial for inventory tracking, system management, and remote support, enhancing professional services and integrating with ticket systems for effective troubleshooting and workflow management. Its adaptability supports diverse customer environments and facilitates task automation, maintaining efficient operation across IT networks.

ConnectWise

Kaseya VSA offers comprehensive IT management, featuring remote and patch management alongside automation. Its efficient administration and security improvements make it a reliable choice for managed IT services.

Kaseya VSA is a robust platform used for remote management, patch and inventory management, monitoring, and automation, making it an ideal choice for managed service providers. Its integration with Kaseya BMS and flexible configuration enhance technical support tasks while robust security measures have been improved since past breaches. However, it requires improvements in security, patch management, mobile device management, and support for various platforms including Mac. Users face challenges with outdated interfaces and cumbersome reporting, needing better integration with technologies like Azure.

What are the most important features of Kaseya VSA?

Live Connect: Offers immediate remote access without user interruption, maintaining productivity.
Patch Management: Efficiently manages software updates and security patches.
Automation: Reduces manual efforts with automated IT tasks.
Integration with Kaseya BMS: Seamlessly connects with other systems for enhanced operations.
Remote Management: Provides tools for troubleshooting and system administration.

What benefits or ROI should you expect?

Time-Saving: Remote access and automation minimize downtime, boosting efficiency.
Cost-Effective: Centralized management lowers operating costs by reducing manual labor.
Enhanced Security: Improved security features help protect networks and data.
Customer Satisfaction: Efficient technical support improves user experience.
Flexibility: Customization options tailor the system to specific business needs.

In industries like healthcare, finance, and retail, Kaseya VSA is implemented to manage complex IT environments, support network security compliance, and automate routine tasks. Managed service providers leverage its capabilities for client network support, ensuring secure, efficient IT operations.

Kaseya

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck

Buyer's Guide

ConnectWise Automate vs. Kaseya VSA

April 2026

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