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ConnectWise Automate vs Kaseya VSA comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Ranking in Remote Monitoring and Management (RMM)
10th
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
No ranking in other categories
Kaseya VSA
Ranking in Remote Monitoring and Management (RMM)
2nd
Average Rating
7.6
Reviews Sentiment
4.4
Number of Reviews
33
Ranking in other categories
Patch Management (10th)
 

Mindshare comparison

As of July 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise Automate is 6.2%, down from 7.4% compared to the previous year. The mindshare of Kaseya VSA is 12.8%, down from 18.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
Kaseya VSA12.8%
ConnectWise Automate6.2%
Other81.0%
Remote Monitoring and Management (RMM)
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Partner and CIO at Caspian IT Group
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
FN
Senior Manager at dinCloud, Inc.
Lightweight tool aids in remote management but needs better support
Primarily, we are using it for remote monitoring and management as an MSP. We are basically a reseller; we are a service provider, so Kaseya VSA is one of our tools which we use for our managed services The best features of Kaseya VSA are that it's lightweight over the machine and does not create…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Technical support has been good. Everyone we have been in contact with has responded to our queries in a reasonable amount of time."
"The automated scripts feature means that we can set up for a lot of different things and they have reduced tech input drastically, in the sense that a task only needs to be done once instead of 100 times."
"Because of the system's capabilities, my team is able to significantly reduce the work that they were previously doing, more than 40%, in my opinion."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"This product saves us a lot of time and increases our efficiency."
"A good automated scripts feature."
"The database is great. It's a nicely ordered database."
"The implementation is nice and easy."
"The product is quite affordable compared to other RMM solutions on the market and we only have a few complaints."
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"Administration, maintenance, patching, monitoring, and helpdesk are the most valuable features."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"The ease of access and ease of use was great."
"The product has allowed the company to provide faster service, which means higher customer satisfaction because when we do our jobs faster and more efficiently, the customer is happier."
"We can schedule the patching of the endpoints."
"Patch management was very useful. Backdoor access to the clients was also very useful."
 

Cons

"This is a raw system. Of course, it has some flaws that could be improved."
"I would say that it really needs to improve on it. They need better visibility and reporting and alerts and different things."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"Their support needs to be better."
"Scheduling of automation could be improved and made more simple."
"I have found the solution to be not very scalable."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"Sometimes, the product misinterprets the functionality of a machine."
"The GUI is not user-friendly. You have to search and dig deep into the options to find things."
"The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"The product's user interface is an area with certain shortcomings where improvements are required."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
 

Pricing and Cost Advice

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"Pricing and licensing are reasonable."
"I believe Automate is available for around $2."
"It depends on what products you want. Kaseya loves packages, and if you are packaging, it is more affordable. If you're not packaging, it tends to be a little bit more expensive than others."
"It is, in my opinion, competitive in the market. It is determined by the number of users and licenses needed. Depending on the license count of users, the price ranges from $10 to $80 USD."
"I find Kaseya VSA's pricing extraordinarily expensive, with very limiting contracts. They discuss being flexible once you're locked in, but I haven't found that true. It is one of the most expensive tools in my arsenal and our highest expense to any company."
"We pay a monthly fee, but it's a three-year contract divided by 36. They don't offer a true SaaS plan where you can add licenses monthly as you go. The cost is $7 per person per month, and we are paying about $1,700 a month."
"The solution is robust and the price is good for the features that are provided."
"Kaseya's come down in pricing when I compare it to TeamViewer or other cheaper RMMs like LogMeIn."
"The pricing is quite good and we are satisfied with it."
"I think it costs more than ManageEngine."
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Top Industries

By visitors reading reviews
Performing Arts
9%
Outsourcing Company
9%
Construction Company
8%
Healthcare Company
7%
Performing Arts
11%
Outsourcing Company
8%
Real Estate/Law Firm
6%
Educational Organization
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise1
By reviewers
Company SizeCount
Small Business26
Midsize Enterprise4
Large Enterprise4
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Kaseya VSA?
So far, everything is good, but regarding automation scripts, I would like to see improved or enhanced scripting capabilities where I can create scripts based on automation by using AI. So far, eve...
What is your primary use case for Kaseya VSA?
I am currently working with remote monitoring and management solutions, primarily for patch management. I could describe a few use cases for it, and I use it for that.
What advice do you have for others considering Kaseya VSA?
I will share my rich experience with Kaseya VSA with others, and I suggest using Kaseya VSA. I gave this review a rating of 9.
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck
Find out what your peers are saying about ConnectWise Automate vs. Kaseya VSA and other solutions. Updated: June 2026.
904,016 professionals have used our research since 2012.