"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"It is very scalable."
"The database is great. It's a nicely ordered database."
"The initial setup is easy and the deployment is quick."
"Maybe they could improve the capability to be multi-tenant."
"A good automated scripts feature."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time."
"The ease of access and ease of use was great."
"The training that we received was quite good."
"The most valuable part of this solution is the security features that it offers."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The patching is very efficient and we can rely on the alerts that we receive."
"Patch management was very useful. Backdoor access to the clients was also very useful."
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"Scheduling of automation could be improved and made more simple."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"The menu doesn't always load properly."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"Technical support was helpful."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"The agent-based monitoring solution can be improved."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.
Kaseya is a provider of complete IT management solutions for Managed Service Providers and small to midsized businesses. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. Kaseya solutions currently manage over 10 million endpoints worldwide and are in use by customers in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya, headquartered in Dublin, Ireland is privately held with a presence in over 20 countries.
ConnectWise Automate is ranked 2nd in Remote Monitoring and Management Software with 9 reviews while Kaseya VSA is ranked 3rd in Remote Monitoring and Management Software with 9 reviews. ConnectWise Automate is rated 7.4, while Kaseya VSA is rated 7.6. The top reviewer of ConnectWise Automate writes "A nicely ordered database and good UI but needs better monitoring". On the other hand, the top reviewer of Kaseya VSA writes "Easy to use with great remote access and patching capabilities". ConnectWise Automate is most compared with Pulseway, Continuum Command, Microsoft Endpoint Configuration Manager, N-able Remote Monitoring & Management and ManageEngine Patch Manager Plus, whereas Kaseya VSA is most compared with Microsoft Endpoint Configuration Manager, Datto Remote Monitoring and Management, Quest KACE Systems Management, NinjaRMM and Atera. See our ConnectWise Automate vs. Kaseya VSA report.
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