"I also like how Datto integrates seamlessly with the Autotask ticketing system."
"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."
"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."
"The project management and task management features work well. It's a decent product in that regard."
"It has a single pane of glass, and it integrates well with other software."
"The ease of access and ease of use was great."
"The training that we received was quite good."
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"The patching is very efficient and we can rely on the alerts that we receive."
"Patch management was very useful. Backdoor access to the clients was also very useful."
"The most valuable part of this solution is the security features that it offers."
"I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."
"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."
"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."
"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."
"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"The deployment process could be better."
Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.
Kaseya is a provider of complete IT management solutions for Managed Service Providers and small to midsized businesses. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. Kaseya solutions currently manage over 10 million endpoints worldwide and are in use by customers in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya, headquartered in Dublin, Ireland is privately held with a presence in over 20 countries.
Datto Remote Monitoring and Management is ranked 8th in Remote Monitoring and Management Software with 5 reviews while Kaseya VSA is ranked 3rd in Remote Monitoring and Management Software with 9 reviews. Datto Remote Monitoring and Management is rated 7.2, while Kaseya VSA is rated 7.6. The top reviewer of Datto Remote Monitoring and Management writes "Automation features allow you to do a lot of extra work without increasing your staffing". On the other hand, the top reviewer of Kaseya VSA writes "Easy to use with great remote access and patching capabilities". Datto Remote Monitoring and Management is most compared with NinjaRMM, Microsoft Endpoint Configuration Manager, ConnectWise Automate, N-able N-central and Atera, whereas Kaseya VSA is most compared with Microsoft Endpoint Configuration Manager, Quest KACE Systems Management, NinjaRMM, Microsoft Windows Server Update Services and ConnectWise Automate. See our Datto Remote Monitoring and Management vs. Kaseya VSA report.
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