TeamViewer OverviewUNIXBusinessApplication

TeamViewer is the #1 ranked solution in top Virtual Meetings tools and #2 ranked solution in top Remote Access tools. PeerSpot users give TeamViewer an average rating of 8.6 out of 10. TeamViewer is most commonly compared to TeamViewer Tensor: TeamViewer vs TeamViewer Tensor. TeamViewer is popular among the large enterprise segment, accounting for 54% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.
TeamViewer Buyer's Guide

Download the TeamViewer Buyer's Guide including reviews and more. Updated: May 2023

What is TeamViewer?

TeamViewer is a remote access solution that allows users to connect to any PC or server around the world within a few seconds. When using it, users can remotely control a computer, transfer files, and access various services such as video conferencing and virtual meetings. The solution works on various operating systems including Windows, Mac, Linux, iOS, and Android. As a well-recognized provider of remote control and online meeting software, TeamViewer is mainly used for remote technical support, remote access, and online collaboration.

TeamViewer Features

TeamViewer has many valuable key features. Some of the most useful ones include:


  • Remote control: TeamViewer enables users to control a remote computer as if they were physically sitting in front of it.


  • File transfers: Users can transfer files between computers in real-time.


  • Video conferencing: The solution supports high-quality video and audio conferencing for virtual meetings.


  • Cross-platform compatibility: TeamViewer works on a variety of operating systems including Windows, Mac, Linux, iOS, and Android.


  • Advanced security: The solution uses encrypted data channels to protect the privacy and security of user data.


  • Simple setup: TeamViewer does not require any complex setup, making it easy for users to start using the software immediately with little to no training needed.


  • Multi-language support: Because it supports multiple languages, the solution is easily accessible to a global user base.


  • Customizable: TeamViewer offers various customization options to meet specific user requirements.


TeamViewer Benefits

There are many benefits to implementing TeamViewer. Some of the biggest advantages the solution offers include:


  • Increased productivity: By allowing users to work from anywhere and at any time, the solution enables remote work and collaboration, thereby increasing productivity levels.


  • Cost-effective: The TeamViewer solution is cost-effective and offers more remote support and access compared to other traditional methods.


  • User data protection: TeamViewer provides secure data transfer and encrypted communication channels to protect user data.


  • Improved customer service: The solution allows for fast and efficient remote support, improving customer satisfaction.


  • Easy accessibility: TeamViewer makes it easy for users to access their work or personal computers from anywhere, at any time.


  • Available to a wide range of users: Because it offers cross-platform compatibility and works on multiple operating systems, TeamViewer is accessible to a wide range of users.


  • User-friendly interface: TeamViewer’s user-friendly interface is easy to navigate, even for those with limited technical expertise.


  • Scalability: The TeamViewer solution can be used by both individuals and businesses of all sizes, making it a scalable solution for different needs.


Reviews from Real Users

TeamViewer is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user friendly, has a simple installation, and has good monitoring and remote access features.

Samuel M., IT Supervisor at a financial services firm, says, “I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.”

“[The TeamViewer solution has a] good user interface, simple installation, and has a free version available,” mentions PeerSpot reviewer Alexandru V., Software Test Engineer at a tech services company.

Another reviewer, David O., Managing Director, explains why he likes the solution: “[It] is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."

TeamViewer Customers

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

TeamViewer Video

TeamViewer Pricing Advice

What users are saying about TeamViewer pricing:
  • "I used the free version of TeamViewer."
  • "The price of the license could be less expensive."
  • "It would be nice if it is cheaper."
  • TeamViewer Reviews

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    IT Supervisor at a financial services firm with 1-10 employees
    Real User
    Great for resolving issues remotely; very user friendly
    Pros and Cons
    • "TeamViewer is a step ahead of solutions like, for example, AnyDesk."
    • "One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."

    What is our primary use case?

    I use TeamViewer for remote desktop support to resolve issues and queries. For example, when I, in Johannesburg, get a ticket from somebody in Cape Town, I will use TeamViewer to connect to their computer remotely.

    What is most valuable?

    I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.

    TeamViewer is a step ahead of solutions like, for example, AnyDesk. With AnyDesk, when you connect, if you didn't configure it to connect with your own password, you actually have to wait for somebody to accept your connection. With TeamViewer, you don't have to do that. As long as you've got your user ID as well as password, then you can just connect any time.

    What needs improvement?

    One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine. It would also be great to be able to share a screen using TeamViewer like you would with Skype for Business.

    For how long have I used the solution?

    I started using TeamViewer in 2014, so I have been using it for almost seven years.

    Buyer's Guide
    TeamViewer
    May 2023
    Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: May 2023.
    708,544 professionals have used our research since 2012.

    What do I think about the stability of the solution?

    TeamViewer is a very good product to use. The cost is not that high and there is a free version you can test out. If you are still new in the business, then you can use the free version indefinitely. If you are happy with it, then obviously you can update.

    What do I think about the scalability of the solution?

    I would say it is easy to scale. At my company, I am the only one using it at the moment because I deal with the IT stuff. When I was working for an IT company, the whole department used TeamViewer to connect remotely to our client's machines.

    How are customer service and support?

    I'm currently using TeamViewer on a daily basis but I never had issues with TeamViewer. Since I'm a senior level IT professional, when there is a problem with TeamViewer in my company, my colleagues usually escalate it to me.

    Also, we acquired TeamViewer from a third-party, so we do not have direct access to TeamViewer's technical support. 

    How was the initial setup?

    The initial setup was simple for me because I am used to configuring much more complicated stuff. But, even someone who is not in IT can still use it.

    What about the implementation team?

    I deployed the solution myself in less than 30 minutes. However, how difficult a deployment is depends on how many PCs it has to be installed on. Obviously if it's 10, then it's going to take longer, but if it's one PC, then it can be done in less than 15 minutes.

    It does require some maintenance when it comes to updates and making sure all your machines are running the same version. 

    What's my experience with pricing, setup cost, and licensing?

    I think the price is reasonable. When a company develops software, they are creating a product. The purpose is to help people and also to make money. With this in mind, TeamViewer has a good price because you can still use it well without running into any issues. 

    You can get a trial version but you cannot use it for free forever. If you are using the free version, you will have some limitations.

    What other advice do I have?

    The advice that I can give to users looking into this product is, do not buy a license at first. Start with a free trial. However, you will need a license to access some advanced features.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Alexandru Volosencu - PeerSpot reviewer
    Software Test Engineer at a tech services company with 1,001-5,000 employees
    Real User
    Good user interface, simple installation, and has a free version available
    Pros and Cons
    • "From my perspective, the most important is the login."
    • "I would like to see something like a TeamViewer mobile application for iOS or possibly Android. I think this would be fantastic given how technology is evolving today. It would be beneficial to use it with your smartphone."

    What is our primary use case?

    Most of the time, I use TeamViewer. There was some remote work to be done at the time.

    We use TeamViewer for remote access. The login uses a key to gain remote control of someone else's desktop.

    What is most valuable?

    From my perspective, the most important is the login. That's the most important because you need that key, and everything else.

    In my opinion, the user interface is good.

    What needs improvement?

    When the application is minimized I often close it in error.

    When the application is minimized, I frequently close it by accident, but I'm not sure why; perhaps there is a way to improve the stability of TeamViewer with the minimize or close or not to close it accidentally, and then you must reconnect, and so on.

    Unfortunately, I don't know what additional features I would like to see included right now. I only use the main functionality, and it's fine for me the way it is now. I can't think of any new features right now.

    I would like to see something like a TeamViewer mobile application for iOS or possibly Android. I think this would be fantastic given how technology is evolving today. It would be beneficial to use it with your smartphone.

    For how long have I used the solution?

    I have been working with TeamViewer for a couple of years. I still use it when it is needed.

    What do I think about the stability of the solution?

    There are some issues with the stability of TeamViewer.

    I would rate the stability a seven out of ten.

    What do I think about the scalability of the solution?

    TeamViewer is easy to scale. It is a scalable solution.

    We have two or three users in my department.

    How are customer service and support?

    I have not contacted technical support.

    Which solution did I use previously and why did I switch?

    I stopped using SmartBear, and TestComplete Mobile a year ago. That was a requirement at the company where I now work. I am currently assigned to another project and don't use TestComplete.

    I am familiar with GitLab, but with limited experience. I don't have much experience with GitLab. I last worked with GitLab six months ago.

    I am currently using some companies in specific test tools. We are developing some test tools at the company where I work, and this was one of them. In the past, I used Selenium mostly for web applications and some other dedicated desktop test tools, but that was also in the past.

    I worked with SeleniumHQ a few years ago. Now I only work with dedicated test tools.

    In this company, I only wrote a few JavaScript tests.

    I have used a virtual machine in the past, but that is different from TeamViewer. I don't recall using another solution before TeamViewer.

    How was the initial setup?

    From my perspective, the setup is simple enough. It is not complex.

    What's my experience with pricing, setup cost, and licensing?

    I used the free version of TeamViewer.

    What other advice do I have?

    I would recommend this solution to others who are interested in using it.

    I would rate TeamViewer an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    TeamViewer
    May 2023
    Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: May 2023.
    708,544 professionals have used our research since 2012.
    Kotayba Bouzian - PeerSpot reviewer
    Founder, VP at Digital Age Blog
    Real User
    Top 20
    Good performance and great quality with an easy user experience
    Pros and Cons
    • "The quality of the call and the quality of the sharing have been excellent."
    • "I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult."

    What is our primary use case?

    We are a digital marketing agency. If we need access to something in the Business Manager or in a Google Ad account, we can guide the client to do it, or we can control the screen from where we are to create something on the Business Manager or to edit something.

    How has it helped my organization?

    We are in Istanbul and Istanbul is a very big city. I save time since I no longer have to go to the client's office and edit items by myself. We can do it remotely via TeamViewer to save time.

    What is most valuable?

    The quality of the call and the quality of the sharing have been excellent. 

    I love that I can control the other user's computer to find what I need or to assist them.

    The deployment is simple. 

    It is scalable. 

    The performance is good. 

    What needs improvement?

    There is nothing that really needs improvement. 

    I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult. It's a little glitch. 

    For how long have I used the solution?

    I've used the solution for five or six years now. It's been a while. 

    What do I think about the stability of the solution?

    I have noticed some little glitches. That said, for the most part, it is stable. The performance is good. 

    Also, sometimes it won't run smoothly the first time, however, the second time it will. 

    What do I think about the scalability of the solution?

    The solution can scale well. 

    We are a team of 11, however, only four to five of us use the solution. It's used occasionally, not extensively. 

    How are customer service and support?

    I've never been in touch with technical support. 

    Which solution did I use previously and why did I switch?

    We also use Microsoft Teams and Zoom, however, we use these for different purposes. 

    We also use AnyDesk. I find TeamViewer easier and more user-friendly. The features are mostly the same on both. 

    In general, we mostly work with Zoom, unless we have to control the client's computer. 

    How was the initial setup?

    The solution is very simple to implement. In ten minutes I can have everything up and running. 

    In terms of ease of setup, I would rate it four out of five. 

    What about the implementation team?

    I handled the initial setup by myself. 

    What's my experience with pricing, setup cost, and licensing?

    I do not handle the licensing aspect of the solution. My understanding is the pricing is reasonable. Everything is included in the price. There are no add-ons. 

    What other advice do I have?

    We are customers and end-users.

    I'm not sure which version of the solution we're using.

    I would recommend the solution to others to use. I'd rate it nine out of ten. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    VamsiKrishna2 - PeerSpot reviewer
    Software Trainee at Eidiko
    Real User
    Top 5Leaderboard
    Easy to set up, simple to learn, and has a free version
    Pros and Cons
    • "The solution is scalable."
    • "The product can sometimes crash."

    What is our primary use case?

    We primarily use the solution for remote access. We have been using TeamViewer for gaining access to the other systems.

    TeamViewer can be used for gaining access to another system. By having the remote ID of their system we can completely access their system from TeamViewer. Mostly we have been using it for that purpose only.

    What is most valuable?

    It is very easy to check other solutions. 

    It's very easy to learn how to use it, including the process and everything about it.

    The solution is scalable. 

    It's a straightforward setup.

    What needs improvement?

    The product can sometimes crash. The stability could be better.

    Technical support could be improved.

    For how long have I used the solution?

    I've been using the solution for a year or two.

    What do I think about the stability of the solution?

    The solution is mostly stable, although it sometimes crashes. 

    What do I think about the scalability of the solution?

    I'd rate the scalability at a seven out of ten. Sometimes I have faced issues with adapting, to gaining a new acquisition. I haven't been using the latest version, so it might be improved. Also, it is now cloud-based. It may have grown in scalability.

    We have 20 to 25 users on the solution. 

    How are customer service and support?

    We've used technical support once or twice. I have faced issues with the TeamViewer application. I have tried contacting the technical support, however, on the first attempt, I didn't get any response so I had to call and call them again. They said that there have been some errors going on with their server and they were affected at that time. They have increased rates. For most users, it means, hopefully, that they have to get more technical support. Their support team might also be increased.

    Which solution did I use previously and why did I switch?

    We have some people who are using AnyDesk. Most of the people in our company are using this. It's likely 100 to 150 people. TeamViewer gave us issues, which is why we switched to AnyDesk.

    How was the initial setup?

    The product is really straightforward and completely easy to implement.

    It took roughly two months to set up and deploy.

    We have 14 engineers, however, we only need maybe three for deployment and maintenance. 

    What about the implementation team?

    We were able to handle the initial setup ourselves. 

    What's my experience with pricing, setup cost, and licensing?

    I am using the free version only. I've never had to buy their license.

    What other advice do I have?

    I haven't updated it to the latest version.

    Without having tried the latest version, I wouldn't recommend their solution completely. However, it is good. If on the current version it is still good to use, then I would recommend it completely to the others. I'd rate the solution eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Managing Director with 51-200 employees
    Real User
    Top 5Leaderboard
    Simple implementation, free version available, and effective monitoring
    Pros and Cons
    • "The solution is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."

      What is our primary use case?

      We use TeamViewer for remote access and it can be used for meetings.

      What is most valuable?

      The solution is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use.

      For how long have I used the solution?

      I have been using TeamViewer for approximately three years.

      What do I think about the stability of the solution?

      TeamViewer is stable and this is why many people use it.

      How are customer service and support?

      I have not used technical support.

      How was the initial setup?

      The initial setup for the personal version is easy. I do not have experience with the enterprise version. It most likely will be very easy too. You only need to set it up on your system and there's no need for integration. However, if you have to implement the enterprise version, I think you would need an integrator to be able to complete it.

      What about the implementation team?

      We did the implementation ourselves.

      What's my experience with pricing, setup cost, and licensing?

      There is a free version that has limitations, such as the time of the session with be terminated after a set timeframe. If you buy the license, it's a very good tool for monitoring and for remote access. There are a number of functions you can do with it. When you have virtual teams and they are across remote areas, it provides a means of collaboration. That's why it is very good.

      There are many other options available, such as PCAnywhere. Many of the larger and multinational companies deploy these types of solutions.

      The price of the license could be less expensive.

      What other advice do I have?

      We are not using the full version of the solution. Other companies use it for the management of all the application deployments. If my organization gets larger then we hopefully will have the full version. It is a good tool.

      I recommend TeamViewer to a lot of people. Sometimes if I have to do a job for someone and it's remote, I ask the customer if they have TeamViewer or PCAnywhere. If they do not have one of them I ask them to download it and they will use the trial version. I then can help them with the problem they are facing. As time goes on, people will start to realize the fact that they need to make it official for them to earn a lot of revenue from it.

      I rate TeamViewer a nine out of ten.

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Stavros Tsakmakas - PeerSpot reviewer
      Junior Middle Office Officer at a financial services firm with 501-1,000 employees
      Real User
      Top 5Leaderboard
      Simple to implement, great for remote IT services, and can expand easily
      Pros and Cons
      • "The implementation process is simple."
      • "It's pretty limited on the options they have."

      What is our primary use case?

      Basically, the solution is being used in order for the IT department to assist me in any problem I have with my computer. It’s for them to have remote access.

      What is most valuable?

      It doesn't take any effort for me to fix something that I can’t. I can just call IT and they can just connect and take over the control of my computer and fix it for me, and that’s it.

      The implementation process is simple.

      What needs improvement?

      It's pretty limited on the options they have. I'm pretty sure they can expand the program a bit and have some more options.

      If they, for example, access your computer, I’d like them to be able to diagnose and find any other issues on the computer when they are on there for something else.

      The connection and reconnection sometimes lag and can cause problems. They need to look into that. If they can work on the pause button to make it easier to start and stop without lagging, it would be ideal.

      For how long have I used the solution?

      I’ve been using the solution for approximately two years.

      What do I think about the stability of the solution?

      When we actually pause the connection for a little bit, then we have some problems reconnecting or taking control again. The stability is a bit of an issue.

      What do I think about the scalability of the solution?

      The scalability has been okay. We haven’t seen any issues there.

      We have 200 people using the solution right now.

      How are customer service and support?

      I’ve never dealt with technical support in the past. I can’t speak to how they would be if someone needs help.

      How was the initial setup?

      The initial setup is very straightforward. It’s not overly complex or difficult.

      What's my experience with pricing, setup cost, and licensing?

      The solution may be free to use. However, I’m not 100% sure on this.

      What other advice do I have?

      I am a customer and end-user.

      I’m not 100% sure which version of the solution we’re on.

      The solution is mostly on-premises. However, we do use it on the cloud as well.

      I’d advise users to go for it and try it out. It saves time for IT, allowing them to remote in from wherever they are. They don’t have to come to you. It makes troubleshooting simple.

      I would rate the solution an eight out of ten.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Chinthaka Kannangara - PeerSpot reviewer
      Network System Engineer at VSIS
      Real User
      Top 5Leaderboard
      User-friendly with a good interface and excellent for remote access
      Pros and Cons
      • "It's a user-friendly product."
      • "They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers."

      What is our primary use case?

      We primarily use the solution for getting remote desktop connectivity and file sharing. We can access the remote desktop or remote laptop by entering the unique ID from the remote device.

      What is most valuable?

      It is very beneficial if you are unable to access a device physically. For example, if you want to troubleshoot a remote end device, or if you want to access any file in it, you can do so from afar. It's great, especially for people who are handling remote devices that have less IT knowledge. We can guide them to install small applications and open up the connectivity to us. We can do our work remotely and assist them as required.

      The solution is quite stable. 

      The user interface is good.

      It's a user-friendly product.

      What needs improvement?

      They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers. 

      They can increase their user base and offer it to more people who will start those applications for commercial purposes. I didn't see their marketing material or promotional documents or promoting advertisements.

      Likely they have more features. They could advertise or promote more about what they offer and what they can do for new and existing users. 

      What do I think about the stability of the solution?

      The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. Personally, I didn't feel there are any security issues with it.

      What do I think about the scalability of the solution?

      I don't have experience with scalability. I'm not using it for commercial purposes, only for personal activities. I do not plan to increase usage in the future. 

      How are customer service and support?

      I've never contacted technical support. I've never had any difficulties with the product. It's practically issue-free.

      Which solution did I use previously and why did I switch?

      I previously used AnyDesk software.

      How was the initial setup?

      It is a small application that we can install on our computer or laptop.

      The initial setup is straightforward. You just download it and with a few clicks, it is installed.

      What's my experience with pricing, setup cost, and licensing?

      I don't use the commercial version. The version I use is free.

      What other advice do I have?

      I'd rate the solution a nine out of ten. I am very satisfied with the overall capabilities of the solution. I'm happy with it.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Chief Building Inspector at a government with 201-500 employees
      Real User
      Top 20
      Stable, easy to deploy, and very useful for remote inspections
      Pros and Cons
      • "The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones."
      • "I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."

      What is our primary use case?

      I mostly use it for remote access to my three computers. I also use it for a pilot when I'm speaking to my inspectors out in the field.

      It is a subscription, so we have the latest version.

      What is most valuable?

      The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones.

      What needs improvement?

      Its pricing can be improved. It would be nice if it is cheaper.

      I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers.

      There is a limitation on the number of participants you can have in a meeting. That's the only reason I use Zoom in addition to this.

      For how long have I used the solution?

      I have been using it for a year. I use it every day.

      What do I think about the stability of the solution?

      It is stable.

      What do I think about the scalability of the solution?

      There is a limit on the number of people who can attend a meeting. Currently, I use Zoom for our pre-construction meetings because I can have up to 25 people. I would like to use TeamViewer, but I can't have everybody participate at the same time. Zoom allows me to have more people.

      How are customer service and technical support?

      I used them once when I was trying to get my prescription renewed. Before TeamViewer, they had Blizz. When they phased Blizz out to something else, there was an issue in transferring or going from one subscription to another, but we got through it.

      Which solution did I use previously and why did I switch?

      Before TeamViewer, they had Blizz. I was using Blizz.

      How was the initial setup?

      It was pretty easy.

      What's my experience with pricing, setup cost, and licensing?

      It would be nice if it is cheaper.

      What other advice do I have?

      My advice would be to have a deep pocket. Other than that, it is a great product.

      I would rate TeamViewer a 10 out of 10.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Buyer's Guide
      Download our free TeamViewer Report and get advice and tips from experienced pros sharing their opinions.
      Updated: May 2023
      Buyer's Guide
      Download our free TeamViewer Report and get advice and tips from experienced pros sharing their opinions.