

KACE Systems Management Appliance and Atera compete in the endpoint management market. KACE seems to have an advantage for larger deployments with its detailed features, while Atera is preferred by smaller teams for its ease and cost-effectiveness.
Features: KACE offers deployment automation, asset management, and integration with tools like Bomgar and ServiceNow. Its single-pane-of-glass approach increases management efficiency. Atera is known for its remote management, intuitive platform, cross-platform compatibility, and streamlined monitoring tools, ideal for smaller IT teams.
Room for Improvement: KACE users highlight issues with scalability, particularly in deployments over 10,000 devices, and suggest improvements in patching automation and license compliance management. Enhancing GUI and integration ease is also desired. Atera users want better mobile device management, integration with third-party products, and greater customization in automation. Both seek more user-friendly interfaces and better reporting.
Ease of Deployment and Customer Service: KACE is praised for its robust support and deployment capabilities in on-premises and hybrid settings, providing extensive technical assistance. Atera’s setup is swift and intuitive, favored in public cloud environments, with a user-friendly interface and responsive support.
Pricing and ROI: KACE provides flexible pricing, integrating new services without added costs, justifying its higher initial price through significant productivity boosts. Atera offers a fixed cost per technician allowing unlimited endpoints, appealing to startups and small businesses for its predictability and scalability. Both offer ROI through increased productivity, but KACE’s comprehensive feature set suits larger organizations.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
The customer service is very good, providing quick customer support in Spanish.
We have outgrown the size of one KACE appliance and are now running two.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
Currently, we have to go into each org to deploy applications when we need them all across the university.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
We can run commands such as PowerShell, batch scripts, and implement automation.
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
| Product | Market Share (%) |
|---|---|
| Atera | 6.6% |
| KACE Systems Management Appliance (SMA) | 1.6% |
| Other | 91.8% |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 20 |
| Large Enterprise | 15 |
Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform
What can Atera do for you?
KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.
KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.
What are the key features of KACE Systems Management Appliance?In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.
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