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Atera vs KACE Systems Management Appliance (SMA) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
Atera boosts efficiency and cuts costs with remote management, software integration, fixed pricing, and automation, enhancing business value.
Sentiment score
7.3
KACE SMA increases efficiency and productivity, offering rapid ROI by streamlining operations and reducing time, costs, and staffing needs.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
Avocat at Star Boxes India Pvt Ltd
 

Customer Service

Sentiment score
8.5
Atera's support team offers quick resolution, accessible help, valued security measures, and improves through user feedback.
Sentiment score
6.6
KACE SMA support is praised for its expertise and 24/7 availability, with occasional room for flexibility improvement.
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
Server Administrator III at a university with 1,001-5,000 employees
The customer service is very good, providing quick customer support in Spanish.
Avocat at Star Boxes India Pvt Ltd
 

Scalability Issues

Sentiment score
7.8
Atera is scalable for small to large companies, with intuitive setup and robust API integration, ideal for growth.
Sentiment score
7.2
KACE Systems Management Appliance efficiently supports various organization sizes, excelling in integration, scalability, and comprehensive network management.
We have outgrown the size of one KACE appliance and are now running two.
Server Administrator III at a university with 1,001-5,000 employees
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
Avocat at Star Boxes India Pvt Ltd
 

Stability Issues

Sentiment score
8.2
Atera is highly stable and reliable, with minor issues quickly addressed and regular updates enhancing functionality.
Sentiment score
8.1
KACE Systems Management Appliance is praised for its stability, reliability, and efficient performance, with swift recovery during incidents.
 

Room For Improvement

Atera needs improved integration, support, and customization across identity management, mobile, network monitoring, and technician control features.
KACE Systems Management Appliance struggles with scalability, usability, customization, integration, image deployment, and technical support responsiveness.
Currently, we have to go into each org to deploy applications when we need them all across the university.
Server Administrator III at a university with 1,001-5,000 employees
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
Avocat at Star Boxes India Pvt Ltd
 

Setup Cost

Atera's pricing model offers cost-effective scalability and predictability, with unlimited devices and savings compared to competitors, ideal for enterprises.
KACE Systems Management Appliance offers cost-effective enterprise solutions, although potentially expensive for small businesses, with no additional feature costs.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
Avocat at Star Boxes India Pvt Ltd
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
Server Administrator III at a university with 1,001-5,000 employees
 

Valuable Features

Atera provides robust remote access, automation, and monitoring tools, enhancing productivity and user satisfaction with its intuitive interface.
KACE SMA offers integrated, centralized IT management for efficient software deployment, asset management, and security with customizable inventories.
We can run commands such as PowerShell, batch scripts, and implement automation.
Owner at Sytex Ltd.
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
Server Administrator III at a university with 1,001-5,000 employees
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
Avocat at Star Boxes India Pvt Ltd
 

Categories and Ranking

Atera
Ranking in Remote Monitoring and Management (RMM)
5th
Ranking in Patch Management
11th
Average Rating
9.2
Reviews Sentiment
7.8
Number of Reviews
15
Ranking in other categories
Help Desk Software (13th), Network Monitoring Software (35th), IT Infrastructure Monitoring (37th), IT Service Management (ITSM) (12th), AIOps (17th), Agentic Automation (7th)
KACE Systems Management App...
Ranking in Remote Monitoring and Management (RMM)
10th
Ranking in Patch Management
10th
Average Rating
8.8
Reviews Sentiment
6.8
Number of Reviews
39
Ranking in other categories
Client Desktop Management (3rd), Endpoint Compliance (7th), Unified Endpoint Management (UEM) (10th)
 

Mindshare comparison

As of December 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Atera is 6.6%, down from 12.4% compared to the previous year. The mindshare of KACE Systems Management Appliance (SMA) is 1.6%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM) Market Share Distribution
ProductMarket Share (%)
Atera6.6%
KACE Systems Management Appliance (SMA)1.6%
Other91.8%
Remote Monitoring and Management (RMM)
 

Featured Reviews

AV
Owner at Sytex Ltd.
Quick setup and efficient automation boost IT consulting services
It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.
MH
Server Administrator III at a university with 1,001-5,000 employees
Reliability and adaptability enable efficient application deployment and security management
The best features Quest KACE Systems Management Appliance (SMA) offers include the scripting function, which stands out to me because I can find specific needs and deploy the applications based on those needs. There was a time when scripting really saved me time by allowing me to find specific registry entries and modify them to patch security vulnerabilities. Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before. I really enjoy the security features that are enabled to deploy Microsoft and other vendor patches, which stand out to me as key functionalities.
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Top Industries

By visitors reading reviews
Educational Organization
12%
Performing Arts
8%
Computer Software Company
7%
Comms Service Provider
7%
University
12%
Government
10%
Non Profit
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise20
Large Enterprise15
 

Questions from the Community

What is your experience regarding pricing and costs for Atera?
The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...
What needs improvement with Atera?
It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could...
What is your primary use case for Atera?
We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...
What is your experience regarding pricing and costs for Quest KACE Systems Management?
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
What needs improvement with Quest KACE Systems Management?
I wish Quest KACE Systems Management Appliance (SMA) would have a top-down approach since we use orgs; currently, we have to go into each org to deploy applications when we need them all across the...
What is your primary use case for Quest KACE Systems Management?
My main use case for Quest KACE Systems Management Appliance (SMA) is to deploy applications and maintain security, and we use it day-to-day to handle those tasks. With Quest KACE Systems Managemen...
 

Also Known As

No data available
Dell KACE Systems Management
 

Overview

 

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
Find out what your peers are saying about Atera vs. KACE Systems Management Appliance (SMA) and other solutions. Updated: December 2025.
879,259 professionals have used our research since 2012.