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Buyer's Guide
ERP
July 2022
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Managing Director at a construction company with 1-10 employees
Real User
Top 20
Holds data and traceable information
Pros and Cons
  • "So there are a lot of features included with the ERP system."
  • "SAP could improve the performance of the business alignment with other products."

What is our primary use case?

We use SAP Business One as a back-office role for information on products. We use SAP APIs to connect directly to our financial systems and in the cloud and for customers. It supports SMEs. We have between 10 or 20 clients using ERP.ERP is used for food resource management and vehicle car sales business. The ERP system allows control, tracking, and reporting via analysis reports. It is also useful for sales reports and historical reporting, in addition to current productivity reporting.

How has it helped my organization?

SAP holds more data and traceable information. Information on any issues is saved, and SAP can recreate errors on the NCP portal. Solutions to issues are also available. You can find SAP features on Android with Samsung phones.

What is most valuable?

Accounting is a good feature, hence why we use SAP Business One. We use a single application to handle and control our resources. We also leave it overnight to process our purchasing tasks. All this is held in one secure database. The system provides information on products sent out to the customer. The system holds data and AI voice data. It also includes accounting control. So there are a lot of features included with the ERP system. We support SAP as we have a lot of experience within the team.

What needs improvement?

SAP could improve the performance of the business alignment with other products.

For how long have I used the solution?

We have 10 years of experience with SAP Business One.

What do I think about the stability of the solution?

Overall, the ERP solutions are stable, but it is more complicated and is not always stable for some customers. It helps to understand the product so you can manage it.

What do I think about the scalability of the solution?

SAP is scalable, as the versions of HANA are constantly being updated. They are currently up to version 6.

How are customer service and technical support?

Technical support is very good.

How was the initial setup?

Setup is okay generally, but not so easy with integrated products such as Microsoft 365.

What about the implementation team?

Implementation is often complicated on the manufacturing side, as it requires integrations with .net. It usually involves using highly skilled SAP consultancy. It is often difficult for the implementer to integrate add-ons and customization, which deviate from a standard installation. I often work with the implementor, and this helps my learning curve. It isn't easy to learn at the beginning. Sometimes, while the implementation occurs, people use Excel and other control documents as a workaround until the system is ready.

What's my experience with pricing, setup cost, and licensing?

We compared the Microsoft solution with Oracle NetSuite, as they have a price decrease. It is, however, not that much cheaper, and the price is comparable to SAP.

Which other solutions did I evaluate?

We have considered using an add-on to the pack using Oracle NetSuite. They don't have a simple method of using the console or for the implementer to create an add-on. They said it was difficult to communicate on the cloud. There were also some defects when they tried to control everything on their contact form. So it didn't work very well.

What other advice do I have?

It is simple for users to use, but we can design and understand how to customize the menus for technical staff. It takes a lot of experience to technically understand the environment, especially when you need to integrate other systems such as the HANA database. We need to have more Linux and freedom experience, but not as much as with Microsoft SQL Server. You also need network knowledge, which is something you can compare the HANA database to. 

I would rate SAP at about 8 out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Delivery Manager at a tech services company with 501-1,000 employees
Real User
Extensive coverage of processes, good integrations, good security, and good stability
Pros and Cons
  • "The best thing that SAP ERP has is the extensive coverage of processes for every field and business unit such as procurement, inventory, financials, asset management, plant maintenance, and production. We can cover up to 99.9% processes of our organization, which is the best thing about this solution. It also has a very good capability to integrate with other applications. The security and authorization level of SAP ERP is very high. No other solution can match this level."
  • "One thing that is lacking in ERP is a good user interface. It is currently very clumsy and complex. Another thing is that reporting capability of SAP ERP is customizable, but it is not very good. Its development time is also very high if you require specialized technical services. If you want to do any changes to the report or develop a new report, you need people with specialized skills. Business processes are very straightforward and standardized as per the industry standards. However, the way it works is a bit complex, and you need to know a lot of things. There are different things that can be complex for a general user. A lot of information is being provided in ERP. A general user doesn't require all this information, and it creates a lot of confusion. Its learning curve is very high."

What is most valuable?

The best thing that SAP ERP has is the extensive coverage of processes for every field and business unit such as procurement, inventory, financials, asset management, plant maintenance, and production. We can cover up to 99.9% processes of our organization, which is the best thing about this solution. 

It also has a very good capability to integrate with other applications. The security and authorization level of SAP ERP is very high. No other solution can match this level.

What needs improvement?

One thing that is lacking in ERP is a good user interface. It is currently very clumsy and complex. Another thing is that reporting capability of SAP ERP is customizable, but it is not very good. 

Its development time is also very high if you require specialized technical services. If you want to do any changes to the report or develop a new report, you need people with specialized skills. Business processes are very straightforward and standardized as per the industry standards. However, the way it works is a bit complex, and you need to know a lot of things. There are different things that can be complex for a general user. A lot of information is being provided in ERP. A general user doesn't require all this information, and it creates a lot of confusion. Its learning curve is very high.

For how long have I used the solution?

I have been using SAP ERP for the last 15 years. We are currently using its latest version, but because SAP has discontinued this product and they have launched SAP S/4HANA, my organization is planning to move to S/4HANA.

What do I think about the stability of the solution?

It is very stable. SAP has been in the ERP domain for 36 years. It has a very dominant place in the market. There are ERP solutions from Oracle and Microsoft, but SAP ERP really stands out in comparison to other solutions.

How are customer service and technical support?

Technical support comes along with the license when you purchase a license. It is always there, which is good. I have not faced any issue with technical support. Generally, customers take support from technical partners because SAP technical support can be expensive.

How was the initial setup?

The initial setup is straightforward. 

Which other solutions did I evaluate?

We are considering S/4HANA for our organization. We are also looking at SAP Business One. It looks fair, but it seems to have some limitations. It doesn't seem suitable for big organizations.

What other advice do I have?

I can't recommend this solution because SAP has already planned and given the notification for its discontinuation. They have already launched the next ERP version called S/4HANA, which is better than SAP ERP in terms of user-friendliness, training, complexity, and planning cycles. It seems to have all the functionality of SAP ERP, and it also has technological advancements. 

I would rate SAP ERP an eight out of ten. It just needs improvement in terms of user-friendliness or reporting.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Salutation Architect at a tech vendor with 1-10 employees
Real User
Top 20
Keeps pace with the digital transformation and transformations industry
Pros and Cons
  • "LN is definitely a stable product. It's number one on Gartner's four quadrants."
  • "While Infor LN incorporates the latest business processes and functions, there is always room for improvement as the business grows. In the new normal, it could stand to incorporate quite a few automation processes like the RPA and utilize machine learning in the Internet of Things."

What is our primary use case?

Infor LN is an ERP software suite that focuses on automotive industries, hi-tech electronics, industrial manufacturing, heavy electricals, heavy engineering, and so on. We supply manpower for IT leaders operating in India, like HCL, Accenture, and Infosys. We have quite a few customers in other parts of the world as well. 

What needs improvement?

While Infor LN incorporates the latest business processes and functions, there is always room for improvement as the business grows. In the new normal, it could stand to incorporate quite a few automation processes like the RPA and utilize machine learning in the Internet of Things. 

For how long have I used the solution?

I've been using LN for close to 20 years.

What do I think about the stability of the solution?

LN is definitely a stable product. It's number one on Gartner's four quadrants. 

How was the initial setup?

Infor LN is one of the easiest ERP software to install. However, implementation takes time. It takes somewhere around 25 to 30 days to do the basic piloting of the software.

What's my experience with pricing, setup cost, and licensing?

Compared to other high-end ERP software, Infor LN's cost of ownership is lower. The difference isn't huge, though.

Which other solutions did I evaluate?

The competitors of Infor LN are S4 Hana of SAP and Oracle E-business Suite. They are the best software when it comes to ERP functionality. However, when it comes to technology, Infor LN is quite ahead. SAP is catching up in that area though.

What other advice do I have?

In terms of ease of use and product vision, Infor LN stands tall. It stands at number one. I would rate it 9.75 out of 10. I can't say 10. I've explored most of the functionalities, and it caters to the complete fleet of business processes, but then again, there is some industry-specific equipment that can come up, so I speak to how LN would handle that. So I can only say it is nine out of 10.

I would definitely recommend Infor LN. They are keeping pace with the digital transformation and transformations industry. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
CirveshDaga - PeerSpot reviewer
Enterprise Architect at Tech Mahindra
Real User
Top 5Leaderboard
Useful for small companies, reliable, but lacking scalability
Pros and Cons
  • "Microsoft Dynamics NAV is good for smaller-sized companies."
  • "As our company grew we had to switch from Microsoft Dynamics NAV to a solution that was suited for larger-sized companies."

What is our primary use case?

Microsoft Dynamics NAV is a fully-fledged CRM/ERP. It's an end-to-end solution for managing all the processes, such as sales, purchasing, accounting, and reporting. However, this company has moved to the SAP stack. The CRM has gone to SAP Sales Cloud and the ERP is now migrating to SAP. The MES is going to be a product that's being built from scratch.

What is most valuable?

Microsoft Dynamics NAV is good for smaller-sized companies.

What needs improvement?

As our company grew we had to switch from Microsoft Dynamics NAV to a solution that was suited for larger-sized companies.

For how long have I used the solution?

I have been using Microsoft Dynamics NAV for approximately three years.

What do I think about the stability of the solution?

The Microsoft Dynamics NAV ERP system was being used for a small workforce of about 400 to 500 people. The company has grown and they had to move to a system that can grow with them. 

What do I think about the scalability of the solution?

Microsoft Dynamics NAV is not scalable.

There were approximately 400 people using this solution in the company.

How are customer service and support?

We did not ever have any problem with the support from Microsoft.

Which solution did I use previously and why did I switch?

I have used JD Edwards and SAP solutions.

How was the initial setup?

The initial setup of Microsoft Dynamics NAV was straightforward. The deployment took approximately six months to finish all the processes.

What about the implementation team?

We have a team of eight technicians looking after Microsoft Dynamics NAV.

What other advice do I have?

I would recommend Microsoft Dynamics NAV to a company of the right size. If the company is beyond a certain size, not only include the number of people but the number of locations that you want to manage then I would recommend JD Edwards or an SAP solution. For the right size, Microsoft Dynamics NAV will work well.

I rate Microsoft Dynamics NAV a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Mahdi Ajoudanian - PeerSpot reviewer
Product Manager at irisa
Real User
Top 5
Great customization and integration features, unfortunately feels somewhat outdated
Pros and Cons
  • "ERP is a valuable feature of this product."
  • "User interface is outdated and not user friendly."

What is our primary use case?

We use this solution in our company to help with processes and dealing with payments for company projects. We are customers of Oracle and I'm the director of ERP systems. 

What is most valuable?

There are a few valuable features in this solution, the most valuable of which is the ERP. The customization and integration features are also great, it's the main thing you look for in a suite. 

What needs improvement?

Our biggest problem with this solution is the user interface. We'd like to see a simpler, more user-friendly product, with a flexible process, like you get with Fusion or SAP S4HANA. Both those solutions have a better UI, whereas Oracle has older features and feels like an outdated product. We're looking to migrate to another product because of that and because Oracle is lacking AI features. 

For how long have I used the solution?

I've been using this solution for five years. 

What do I think about the stability of the solution?

This is a stable product. 

How are customer service and technical support?

Technical support is a mixed bag and depends on the support requested. Sometimes it goes to someone who isn't knowledgeable and can't help us and sometimes they're fine and can solve our problem. 

How was the initial setup?

The initial setup was a little complex for us and I think it took close to seven months to complete using an integrator team; it's a continuous process. We have a team that deals with the maintenance of the solution and there are around 400 users in the company. 

What's my experience with pricing, setup cost, and licensing?

This is an expensive solution but it's to be expected because ERPs are expensive. 

What other advice do I have?

This is still a good product and I would recommend it even though it doesn't suit us anymore. 

I rate this solution a seven out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
ERP
July 2022
Get our free report covering SAP, Oracle, NetSuite, and other competitors of SAP S4HANA. Updated: July 2022.
621,593 professionals have used our research since 2012.