Epicor ERP Reviews

Name: Epicor ERP
Brand: Epicor
Rating: 3.8 (14 reviews)

3.8 out of 5

14 reviews
84% willing to recommend

674 followers

What is Epicor ERP?

Capture the true value of cloud ERP with Epicor Kinetic, a solution made with manufacturers, for manufacturers. An intuitive, configurable, and guided user experience with embedded learning helps you maximize your profitability with real-time business intelligence and built-in collaboration tools. Kinetic has the functionality you need to run a modern, future-ready business poised to capitalize on data, transform digitally, and innovate without limits. All the features you need to scale, compete, and attract top talent to your organization. Trust the manufacturing expertise of Epicor to gain the momentum and know-how you need to accelerate growth and innovation.

Epicor Kinetic is distinguished by its increasingly broad focus on planning and managing all resources, both within and across locations and company boundaries. Power your business with a secure, tightly integrated ERP and embedded capabilities. This expanded scope is most strongly felt in the areas of Customer Relationship Management (CRM), Supply Chain Management (SCM), Advanced Planning and Scheduling (APS), Product Lifecycle Management (PLM), Advanced Manufacturing Execution System (MES), Quality Management System (QMS), Field Service Management (FSM), and Business Process Management (BPM) to name only a few. Manufacturers of all sizes have recognized the value of an integrated suite rather than trying to piece disparate solutions together.

Get the Epicor ERP Buyer's Guide and find out what your peers are saying about Epicor ERP, SAP ERP, SAP S/4HANA and more!

Epicor ERP is the #16 ranked solution in top ERP solutions. PeerSpot users give Epicor ERP an average rating of 7.6 out of 10. Based on the analysis of the 14 most recent Epicor ERP reviews, the overall sentiment is positive, with a sentiment score of 6.7. Epicor ERP is most commonly compared to SAP ERP: Epicor ERP vs SAP ERP. Epicor ERP is popular among the large enterprise segment, accounting for 46% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 18% of all views.

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Featured reviews

Seth Sunu

Business Wac Application Support Lead at Equatorial Coca-Cola Bottling Company

We use Epicor ERP for our total business operation Epicor ERP is an easy-to-use solution. There are some glitches in Epicor ERP. Epicor ERP should add some automations. I have been using Epicor ERP for the past six years. Epicor ERP is a stable solution. More than 300 users are using the…

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reviewer983598

Senior Vice President with 51-200 employees

I would like to see improvements in financial tools for international companies. DSPanel, an Epicor partner, created such a toolset (for Epicor), but Epicor never fully embraced it and did not produce a better solution. Many firms often end up getting a separate consolidation tool. Epicor has never really figured out what they want to do with CRM. It is possible to build out a full-blown CRM solution with the CRM module, but I always found it better to use SFDC and connect it to Epicor. To be fair, what they have in CRM tends to work for most customers.

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WaiChung Chay

Processing Technology Manager at a manufacturing company with 11-50 employees

I have worked with SAP A1, some proprietary software, and some small ERP systems. SAP is a bit more complex. Compared to SAP, Epicor has an easy configuration. With SAP, we have to do a good number of setups before we can set the requirements. We need to get many people to update things before we can get it to work properly. For Epicor, we can do the bare minimum. It still works. If we need more results, we need to input more parameters. It’s not complex. The operations and the logic are fundamentally different. SAP has a better user interface. It provides its own Workbench. Epicor is not as advanced as S/4HANA. Microsoft Dynamics 365 provides good presentations.

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Epicor ERP mindshare

As of December 2024, the mindshare of Epicor ERP in the ERP category stands at 3.1%, up from 2.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

ERP

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

Epicor ERP offers ease of use, robust customization, and flexible integration. Users appreciate detailed traceability, powerful APIs, and comprehensive reporting tools. It supports discrete manufacturing with configurable tools like dashboards and alerts. The system enables multi-database connectivity and provides job management features crucial for material planning. Customization for process optimization is praised, along with agile scheduling and planning capabilities. Epicor ERP excels in user-friendly deployment and extensive analytics.

"I find the job management features of Epicor ERP most useful, especially for material planning. The ERP gives a perfect overview of many aspects. The scheduling is also helpful. It lets us see what we're planning and try different scenarios. For real-time analytics, I use it mostly for planning and "what if" scenarios."
"The solution is great for production planning because everything is out of the box. It smoothly handles the process from engineering to ERP, including version management and subcontracting. These features aren't in NetSuite."
"Epicor ERP is an easy-to-use solution."

Room for Improvement

Epicor ERP requires enhancements in its inventory module and financial tools for international firms. The POS needs improvement due to high costs and slow processing. The cloud solution is inadequate and lacks effective customization. Users find the reporting tools and user interface challenging, with a significant learning curve. There's minimal investment in R&D, and scheduling issues persist. Better automation and expanded features in HR and QC modules are needed, while bugs and inconsistent updates affect user experience.

"The UI is quite logical, but it needs time to train users because some functions are complex to understand. As for cons, some calculation logic is difficult to grasp and requires time to test and try out. Creating dashboards or reports needs some technical IT knowledge."
"The main challenge with implementing Epicor ERP is finding the right partners, especially in Europe."
"There are some glitches in Epicor ERP."

ROI

Epicor ERP's ROI varies widely among organizations. Many purchase it out of necessity and lack the capability to measure it beforehand. Well-prepared companies sometimes see significant business growth, even tripling in size. Returns are generally present but not always substantial, focusing on timely statutory reporting and efficient day-to-day operations. Manufacturing areas like production planning might not achieve evident ROI. Some entities took two years to recognize returns.

Pricing

Epicor ERP's pricing is considered competitive, with initial costs around $110,000 and ongoing expenses approximately $9,000 annually. Licensing varies by deployment nature and number of users. Buyers should focus on purchasing essential modules and negotiate based on multi-year cost projections. Implementation costs depend heavily on company preparedness and experience with similar projects. Epicor consultants focus on training, but not business process guidance. Epicor offers favorable deals during end-of-quarter sales.

"Pricing isn't a big problem for the solution - I haven't seen them lose deals because of it."
"Epicor ERP is an expensive solution."
"The initial cost may be a bit high, but the maintenance cost is lower."

Popular Use Cases

Epicor ERP is utilized as a full suite ERP primarily in manufacturing, with users employing it for financials, project organization, and stock management. The platform serves multi-site users efficiently, though the CRM component may lack robustness. Customization is frequently carried out to suit specific business needs. It supports various industries, particularly benefitting trading, distribution, and overall business operations. Epicor ERP versions like Vantage/Vista 8, Epicor ERP 9.x, and Epicor ERP 10.x are commonly implemented.

Service and Support

Epicor ERP's customer service and support garner mixed feedback. Average ratings are observed, with variation based on customer account managers. Support cases vary in response time and quality, often requiring escalation. While quick response can be achieved, complex issues raise concerns about case management and protocol adherence. Technical support is deemed adequate but occasionally inconsistent, often leading to partner intervention. Performance issues linger unless elevated to higher management, despite quick initial contact practices.

Deployment

Epicor ERP's initial setup varies greatly depending on user experience and preparation. Some find it straightforward, while others find it complex. Guidance from experienced individuals is crucial, as lack of expertise can lead to significant challenges such as scope creep, budget overruns, and extended timelines. Deployment can last from weeks to several months, and successful implementation requires organizational commitment and an appropriate mindset to manage customization and implementation processes effectively.

Scalability

Epicor ERP is highly scalable, supporting businesses with user count and system needs, from $25M to $500M in revenue and even some $1B firms. It integrates well and is fit for large enterprises. Users encounter no scalability problems and the software effectively scales with app servers, adapting to growth. Suitable for small and medium-sized companies, some users experience its scalability with over 300 personnel.

Stability

Epicor ERP demonstrates improved stability, with users noting significant enhancements in recent versions like 10.2. While it faced instability in earlier iterations, recent updates have resolved many issues. Users emphasize the importance of separating production environments for testing. Stability remains consistent unless modifications occur in the cloud environment. Reports are occasionally affected during significant changes, but support is readily accessible. Epicor ERP is stable in English, with expectations for improved stability in other languages.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Epicor ERP Buyer's Guide for additional reliable information.