Epicor ERP Reviews

Name: Epicor ERP
Brand: Epicor
Rating: 3.7 (17 reviews)

3.7 out of 5

17 reviews
81% willing to recommend

667 followers

What is Epicor ERP?

Capture the true value of cloud ERP with Epicor Kinetic, a solution made with manufacturers, for manufacturers. An intuitive, configurable, and guided user experience with embedded learning helps you maximize your profitability with real-time business intelligence and built-in collaboration tools. Kinetic has the functionality you need to run a modern, future-ready business poised to capitalize on data, transform digitally, and innovate without limits. All the features you need to scale, compete, and attract top talent to your organization. Trust the manufacturing expertise of Epicor to gain the momentum and know-how you need to accelerate growth and innovation.

Epicor Kinetic is distinguished by its increasingly broad focus on planning and managing all resources, both within and across locations and company boundaries. Power your business with a secure, tightly integrated ERP and embedded capabilities. This expanded scope is most strongly felt in the areas of Customer Relationship Management (CRM), Supply Chain Management (SCM), Advanced Planning and Scheduling (APS), Product Lifecycle Management (PLM), Advanced Manufacturing Execution System (MES), Quality Management System (QMS), Field Service Management (FSM), and Business Process Management (BPM) to name only a few. Manufacturers of all sizes have recognized the value of an integrated suite rather than trying to piece disparate solutions together.

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Epicor ERP is the #13 ranked solution in top ERP solutions. PeerSpot users give Epicor ERP an average rating of 7.4 out of 10. Epicor ERP is most commonly compared to SAP ERP: Epicor ERP vs SAP ERP. Epicor ERP is popular among the large enterprise segment, accounting for 44% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 19% of all views.

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Featured Epicor ERP reviews

Khalid Jalal

Senior Manager - Group ICT at Gulf Aluminium Rolling Mill Co. B. S. C. (c)

My overall experience with Epicor ERP is extremely bad. I just finished a call with the team, and the experience is really unsatisfactory. I will not recommend it to anyone. There's extensive customization required for Epicor ERP, and the standard process is not suitable. Though it is meant for manufacturing, it is not performing the manufacturing job effectively. Regarding the installation process, the implementation is not the problem as the installation is fine. The issue lies with configuration. Although it's supposed to be configurable, it requires customization for everything we need to do. When comparing to JD Edwards and in-house applications, a process that takes one minute in those systems takes ten minutes in Epicor ERP because users have to navigate through different screens constantly. If a user forgets to switch to one screen, the process remains incomplete, making end-user training extremely difficult. There's no automation and workflow feature that can be used without customization. Everything requires changes, making it similar to developing a new platform from scratch. Initially, we anticipated some benefits from using Epicor ERP, but based on the current outcome, it has been completely unsuccessful. The main issue is that everything requires customization rather than configuration. Unless they change their whole approach from customization to configuration, this product should not be used anywhere.

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Bill Hart

Enterprise Software Professional at Accelalpha Inc.

We mainly use Epicor ERP for stock control The most significant features of Epicor ERP for our business process are quality control and supply chain management. AI and additional improvements could be made. I have been using Epicor ERP for more than seven months. The deployment was done…

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Seth Sunu

Business Wac Application Support Lead at Equatorial Coca-Cola Bottling Company

We use Epicor ERP for our total business operation Epicor ERP is an easy-to-use solution. There are some glitches in Epicor ERP. Epicor ERP should add some automations. I have been using Epicor ERP for the past six years. Epicor ERP is a stable solution. More than 300 users are using the…

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Epicor ERP mindshare

As of June 2025, the mindshare of Epicor ERP in the ERP category stands at 3.7%, up from 2.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

ERP

PeerResearch reports based on Epicor ERP reviews

Type	Title	Date
Category	ERP	Jun 15, 2025	Download
Product	Reviews, tips, and advice from real users	Jun 15, 2025	Download
Comparison	Epicor ERP vs SAP S/4HANA	Jun 15, 2025	Download
Comparison	Epicor ERP vs SAP ERP	Jun 15, 2025	Download
Comparison	Epicor ERP vs Microsoft Dynamics 365 Business Central	Jun 15, 2025	Download

Title	Rating	Mindshare	Recommending
SAP ERP	4.0	18.8%	86%	105 interviews Add to research
SAP S/4HANA	4.2	11.1%	96%	123 interviews Add to research

Valuable Features

Epicor ERP's most valuable features include ease of use, flexibility for customization, comprehensive integration capabilities, and strong reporting tools. Its dashboards and real-time analytics offer extensive insights across functions. The system allows for seamless process handling from engineering to ERP, supports various manufacturing needs, and offers powerful customization tools, including a robust API. Epicor's adaptability enables users to fine-tune operations and manage quality control, supply chain, and production planning effectively.

"For the past two years, my focus has been fully on Epicor ERP, and there are many new features which we did not deploy in our platform."
"Epicor ERP paid for itself in the first year and a half, and continued to make the company lean and more profitable by providing tools to manage business operations better, such as production scheduling, finance, and estimating products."
"The product is stable with a rating of ten."

Room for Improvement

Epicor ERP needs improvements in user interface, inventory management, and cloud functionality. Financial tools for international firms and a more effective POS are desired. Customization needs are excessive, making the system difficult to configure and use, especially in manufacturing. The scheduler and reporting tools are not user-friendly, and there's a lack of automation. CRM capabilities are considered inadequate, and finding competent implementation partners is challenging. Existing modules lack depth, and training is burdensome.

"Everything requires changes, making it similar to developing a new platform from scratch."
"AI and additional improvements could be made."
"The UI is quite logical, but it needs time to train users because some functions are complex to understand. As for cons, some calculation logic is difficult to grasp and requires time to test and try out. Creating dashboards or reports needs some technical IT knowledge."

ROI

Epicor ERP's ROI varies. Some organizations experience significant improvements, like tripling business growth or saving man-days weekly with better planning tools. It often requires initial preparation and assessment capabilities before implementation. While some see returns in aspects like statutory reporting, others report no cost reductions or returns. Savings of up to seventeen percent seem achievable for some, while others find satisfaction in leaner operations and improved profitability, yet the timeline to see returns can range up to two years.

Pricing

Epicor ERP pricing varies significantly based on deployment and requirements. Initial costs are often high but competitive, with ongoing maintenance around $9,000 annually. Epicor provides flexible, value-conscious options, frequently offering attractive deals during end-of-quarter sales. However, organizations should anticipate implementation challenges if not adequately prepared. Licensing is generally favorable, although some users report difficulties post-purchase. Companies value both on-premise and cloud models, showing that Epicor remains competitive against other ERP solutions.

"Pricing isn't a big problem for the solution - I haven't seen them lose deals because of it."
"Epicor ERP is an expensive solution."
"The initial cost may be a bit high, but the maintenance cost is lower."

Popular Use Cases

Epicor ERP is primarily utilized in manufacturing, with some applications in trading and distribution. Many users apply it for financials, project organization, stock management, and total business operations across multiple industries. Although customization is often necessary, making it challenging for some, others have found it essential to accommodate their business needs. Users have experience spanning several versions and customization for client projects remains a significant part of its deployment.

Service and Support

Customer service and technical support for Epicor ERP receive mixed feedback. Users cite average experiences, especially for complex issues. Support can be timely with single-call resolutions, but case management lacks standardization. Quality varies by account manager, and partners note difficulty in issue acknowledgment. Some find the online system efficient, while others prefer calling for speedier responses. Access to management staff helps, though self-help options and quick case status updates are valued by some users.

Deployment

Setup experiences for Epicor ERP vary. Some found it straightforward, while others faced complexity, requiring experience and preparation. Epicor's setup demands understanding commitment levels and organizational readiness. Many emphasize the importance of experienced guidance to prevent issues like scope creep and budget overruns. Timeframes reported range from three weeks to several months, depending on expertise and project management. Despite challenges, thorough resource allocation and mindset adjustments aid in effective implementation.

Scalability

Epicor ERP demonstrates strong scalability, performing well for organizations ranging from mid-sized to those operating multi-company and multi-plant settings. It suits businesses with diverse user needs and allows efficient scaling of app servers. Many organizations find it integrates well within large environments, supporting staff across customer service, project delivery, and CRM functions. While some concerns exist, it is often favored for its capabilities, though not commonly chosen by multi-billion-dollar corporations.

Stability

Epicor ERP stability has varied experiences. While some users report frequent crashes especially with Epicor 9 and early versions of 10, others find Epicor ERP stable today, noting significant improvements since version 10.2. Some advocate for using separate servers for testing. Stability concerns often arise with new releases, though they appreciate the 24/7 support. Bugs may occur with cloud changes, yet many find Epicor ERP stable with positive ratings. Language-specific stability is requested.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Epicor ERP Buyer's Guide for additional reliable information.