Oracle E-Business Suite Reviews

Name: Oracle E-Business Suite
Brand: Oracle
Rating: 3.9 (154 reviews)

Vendor: Oracle

3.9 out of 5

154 reviews
88% willing to recommend

3,594 followers

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What is Oracle E-Business Suite?

Oracle E-Business Suite (EBS) is considered the most extensive offering of amalgamated worldwide business applications available. Oracle EBS helps facilitate medium to large business enterprise organizations with the ability to enhance critical decision-making processes, streamline business procedures, minimize costs, and improve overall performance and productivity.

Oracle EBS runs as a complement to Oracle Database software. The applications serve to automate such processes as supply chain management (SCM), human resource management (HRM), customer relations management (CRM), project portfolio management (PPM), financial management, service management, and more.

Get the Oracle E-Business Suite Buyer's Guide and find out what your peers are saying about Oracle E-Business Suite, SAP ERP, SAP S/4HANA and more!

Oracle E-Business Suite is the #1 ranked solution in top Field Service Management solutions, #1 ranked solution in top Activity Based Costing Software, #1 ranked solution in top Enterprise Resource Planning for Manufacturing solutions, #3 ranked solution in top Product Configuration and Quoting solutions, #4 ranked solution in top ERP solutions, and #6 ranked solution in top Benefits Administration solutions. PeerSpot users give Oracle E-Business Suite an average rating of 7.8 out of 10. Oracle E-Business Suite is most commonly compared to SAP ERP: Oracle E-Business Suite vs SAP ERP. Oracle E-Business Suite is popular among the midsize enterprise segment, accounting for 70% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 67% of all views.

Buyer's Guide

Oracle E-Business Suite

April 2025

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Featured Oracle E-Business Suite reviews

James Balbach

Executive Director, Decision Support at Community Health Network

We have dealt with customer service, and it was awful. For a system this size, it felt like we were merely buying software from them. They weren't really partnered with us on it. Reporting bugs and getting feedback, as well as having engineers work on issues, was very transactional. There was no real ownership on Oracle's part. During several support cases, it became difficult to determine ownership at Oracle and get status updates. The on-premises Oracle support is not great in my experience, and I think this is true in the industry. We've read about their software as a solution, and theoretically, their SaaS portal support is a lot better.

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Muhammad-Saad

Data Engineer at Systems Limited

Oracle E-Business Suite should be more detailed and user-friendly. I should be able to customize the screen or application without needing technical support. The configuration and setup process is not easy for business users and requires expertise from functional specialists. The support response is slow and needs improvement for faster issue resolution. The pricing is high compared to other vendors.

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Nandan Gopalakrishna

Managing Director, CTO at Technobrain

In the past few years, the main challenge has been the annual maintenance cost. We've often replaced Oracle with Dynamics, which is cheaper than Oracle but still expensive for governments in Africa with limited budgets to sustain it. So, the main challenge is the cost versus the value. We don't get lower value with Dynamics 365, and I've seen governments implement other alternatives like Odoo, too. They don't see the value in paying millions of dollars in maintenance fees. Oracle needs to understand the reality of the situation. In the African market, Oracle is the least of the considerations. People don't even want to consider Oracle. They need to come up with something more cost-effective because people do not see the value in paying those maintenance fees. As a system integrator, I don't gain anything because most of the money gets transferred to Oracle. They need to relook at their licensing models. NetSuite is pretty rigid for a cloud-based suite. There are varying requirements to make changes to the configuration, which becomes a hassle compared to even Dynamics. They need to relax how they handle this. The licensing is also very complicated, with so many parameters that it's confusing, and sizing becomes confusing. Streamlining the licensing would be helpful so that it becomes transparent for the customer.

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Oracle E-Business Suite mindshare

Product category:

As of May 2025, the mindshare of Oracle E-Business Suite in the ERP category stands at 5.0%, down from 5.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

ERP

PeerResearch reports based on Oracle E-Business Suite reviews

Type	Title	Date
Category	ERP	May 1, 2025	Download
Product	Reviews, tips, and advice from real users	May 1, 2025	Download
Comparison	Oracle E-Business Suite vs SAP S/4HANA	May 1, 2025	Download
Comparison	Oracle E-Business Suite vs SAP ERP	May 1, 2025	Download
Comparison	Oracle E-Business Suite vs Microsoft Dynamics 365 Business Central	May 1, 2025	Download

Title	Rating	Mindshare	Recommending
SAP ERP	4.0	19.0%	86%	104 interviews Add to research
SAP S/4HANA	4.2	11.9%	95%	119 interviews Add to research

Valuable Features

Oracle E-Business Suite offers valuable features like flexibility, ease of use, and strong integration capabilities. It is customizable and provides modules for finance, supply chain, and HR. Its centralized dashboard enhances visibility for management. The suite allows seamless integration with other systems, ensuring efficient data management and reporting. Personalization and robust support are consistently highlighted. Users appreciate its automated processes, comprehensive functionality, and adaptability across various industries.

"I would definitely recommend Oracle E-Business Suite to other people."
"The system is very stable."
"It provides us with a centralized location to have an enterprise-wide GL and other module solutions."

Room for Improvement

Oracle E-Business Suite requires enhancements in user interface and reporting capabilities. Its complex configuration, high pricing, and patching frequency present challenges. Users experience difficulty with module integration and mobile capability. Cloud implementation is lacking, and customization is not intuitive. The system's outdated technology hampers ease of use, while training and support need improvement. There is a need for better automation and streamlined processes. Intercompany transactions and analytics also require enhancement.

"The user interface can be improved."
"We have dealt with customer service, and it was awful. For a system this size, it felt like we were merely buying software from them."
"We are moving to the cloud and are looking at the cloud version of it for the cost of ownership and a more modernized integrated platform."

ROI

Users of Oracle E-Business Suite experience substantial returns through operational efficiency, productivity gains, reduced maintenance, and consultancy costs. Integration across divisions enhances visibility and reporting while minimizing manual data entry. Many report the software pays for itself within two years, offering online patching and diminished downtime. Businesses benefit from significant time savings and digitization projects leading to cost savings. The Suite is highly valued by many relying on its stability in integration with banks and financial institutions.

Pricing

Oracle E-Business Suite pricing is perceived as complex and high, particularly for small to mid-sized businesses. Costs depend on the selected modules, user count, and additional features. Licensing models vary, with annual fees and potential for discounts. Customers often find it challenging to understand pricing structures, necessitating careful planning and negotiation with vendors. Oracle is often rated as pricier compared to competitors, though many acknowledge the product's robust features and support justify its cost.

"It's quite expensive, even though they gave us a discount."
"Oracle E-Business Suite is cheaper than SAP. It is expensive."
"I would rate the pricing a nine out of ten, with ten being very expensive."

Popular Use Cases

Oracle E-Business Suite is used primarily in finance and procurement, HR, manufacturing, and supply chain management across various industries like oil and gas, construction, and healthcare. Many users rely on it for managing employee data, payroll, inventory, procurement-to-payment processes, and financial operations. It integrates well with other Oracle and third-party applications and is often employed both on-premises and in cloud environments.

Service and Support

Oracle E-Business Suite's customer service scores generally high, with technical assistance varying in effectiveness. Some users highlight swift, knowledgeable responses, while others note delays and inconsistency dependent on assigned analysts or regions. The support portal is valued for its vast resources, though its search functionality sometimes frustrates users. Prioritizing escalations to receive prompt responses can be necessary. Users often experience improved interactions with varied experiences based on who they reach within Oracle's global support team.

Deployment

Setting up Oracle E-Business Suite is often complex and requires thorough understanding of business processes and configurations. Users often rely on consultants due to its intricate setup, which includes selecting appropriate configurations, managing integrations, and extensive testing. While some report easier experiences with out-of-the-box features, many encounter challenges due to customization needs, technical adjustments, and long setup times. The deployment process can range from a few months to over a year, depending on organizational requirements.

Scalability

Oracle E-Business Suite is often praised for its scalability, with many organizations finding it adaptable to their growing needs. It supports a wide range of company sizes, from small businesses to large enterprises. Some users report limitations due to licensing structures or implementation complexities. Many appreciate the flexibility offered by Oracle's technology to adjust and manage increased transaction volumes and user numbers efficiently.

Stability

Oracle E-Business Suite is generally stable and performs reliably when properly configured with good infrastructure. Users note occasional instability, often linked to hardware, configuration, or outdated versions. Patching is frequently necessary to address issues. While new modules may experience challenges, long-used modules become more predictable. Performance can depend on server load and user count. Many find it robust, often needing Oracle’s support to resolve persistent issues, but once addressed, it operates efficiently.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Oracle E-Business Suite Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

67%

Computer Software Company

Manufacturing Company

Financial Services Firm

University

Healthcare Company

Government

Comms Service Provider

Energy/Utilities Company

Retailer

Real Estate/Law Firm

Construction Company

Hospitality Company

Insurance Company

Wholesaler/Distributor

Legal Firm

Transportation Company

Outsourcing Company

Non Profit

Compare Oracle E-Business Suite with alternative products

Learn more about Oracle E-Business Suite

Oracle EBS runs best in the cloud. It is a cost-saving option that offers greater productivity and can immediately and easily respond to changing dynamic business needs with an intuitive, automated scalable cloud infrastructure.

Below are some of the valuable features of popular application offerings available within Oracle EBS:

Supply Chain Management (SCM): Every possible supply chain process can be fully automated, from planning, creation, and appropriation to development and fulfillment, delivering a comprehensive solution application to ensure organizations have robust, intelligent-driven, value-added chains. Some applications include:

Manufacturing
Value Chain Planning and Execution
Procurement and Fulfillment
Lifecycle Management
Business Intelligence and Analytics

Human Resource Management (HRM): The solution offers a sturdy group of outstanding human resource processes that enable users to improve productivity, enhance overall business performance, and lower TCO. Some processes include:

Workforce Management
Talent Management
Global Personnel Policy Management
Human Resource Analytics

Customer Relations Management (CRM): This application provides for a streamlined, unique global gathering of information that will ensure all selling channels are continually following the organization's objectives and protocols. Some features include:

Oracle Service
Oracle Marketing
Oracle Order Management
Oracle Channel Revenue Management

Project Portfolio Management (PPM): Oracle EBS provides a comprehensive, full lifecycle offering of project and portfolio management. Users get a single fully transparent view of all project-related ventures coupled with a superb performance process that grants users the ability to choose the best, most dynamic portfolio ventures.

Project Collaboration
Project Management
Project Analytics
Project Cost
Project Billing

Financial Management: Users are able to perform more effectively, improve productivity and efficiency, develop productivity tools and integrated performance management, and develop processes for shared services to reduce overall operating costs. Some features include:

Asset Lifecycle Management
Financial Control and Reporting
Travel and Expense Management
Lease and Finance Management
Risk Management and Compliance

Service Management: This application allows users access to the best data necessary to provide correct, precise, reliable information to their clients to ensure that every expectation is exceeded and consistently satisfied.

Inbound and outbound telephony
Project Collaboration
Project Cost
Billing
Project Management

Reviews from Real Users:

Kopano R., Freelancer at a tech services company, says, “What I found most valuable in Oracle E-Business Suite is the patching because it is straightforward. As long as you follow Oracle's best practices, you are able to finish the task of patching without a problem. I like that it's also easy to add products, e.g. if you want to add on financials, you can, or if you don't have financials, you can expand on that. I like that Oracle E-Business Suite is really scalable.”

Mohammed G., Senior Oracle Application Consultant at a comms service provider, writes, “Oracle E-Business Suite consists of a lot of streams, such as financial and HR processes of the enterprise companies. We are using most of the Oracle financial modules, and we have an Oracle stream, FI procurement stream, and HR streams, which have a lot of applications. Oracle E-Business Suite has over 20 different modules to choose from, it is comprehensive. Additionally, the integration is very good. “

Oracle E-Business Suite was previously known as Oracle EBS, OEBS.