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SAP S/4HANA pros and cons

Vendor: SAP

4.2 out of 5

123 reviews
96% willing to recommend

1,562 followers

Pros & Cons summary

SAP S/4HANA offers a customizable platform that enhances business management through its finance module and in-memory database, providing fast processing and insights. With robust scalability and end-to-end ERP integration, SAP S/4HANA suits multiple industries but faces issues like high pricing, limited customization in the public cloud, and integration difficulties. Migration challenges and declining technical support suggest a need for improvement in customer service and setup guidance.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

SAP S/4HANA helps manage business processes more efficiently, reducing the number of steps and simplifying tasks.

The performance of SAP S/4HANA is highly praised for its responsiveness and reliability.

SAP S/4HANA is distinguished by its scalability and flexibility, accommodating a wide range of business and industry-specific needs.

The finance module in SAP S/4HANA is consistently highlighted as a valuable feature, offering robust integration with other modules.

SAP S/4HANA provides enhanced data management and real-time analytics, aiding in strategic decision-making and operational optimisation.

CONS

SAP S/4HANA requires substantial planning and understanding for successful implementation, and could benefit from a more streamlined setup process.

The cost is considered high, with room for adjustments in pricing to make it more accessible and competitive.

Users report that the migration and integration processes are challenging, indicating areas for potential improvement.

Customization options and flexibility could be enhanced to better meet user needs and expectations.

Technical support has been critiqued for its declining responsiveness, highlighting a need for improvement in service quality.

SAP S/4HANA Pros review quotes

Director at T-Systems International GmbH

May 29, 2024

The Order-to-Cash feature is indispensable

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FranciscoSantos

Director at Pixel Studio PTY

Jun 18, 2024

The solution's most valuable feature is integration.

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AS

Mechanical Engineer at a real estate/law firm with 1,001-5,000 employees

Aug 2, 2020

It is a very powerful, highly customizable tool.

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Co-founder & Partner at idiligence Solution

May 29, 2024

The solution provides real-time compliance and auditing

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reviewer1717746

SAP Technology Manager at a financial services firm with 5,001-10,000 employees

Jan 12, 2022

It is more or less a very, very smooth and seamless product. Day by day they are increasing their technology features and they are keen to resolve the issues. India has a complex business scenario and SAP is thinking about that and resolving the issues day by day.

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Founder, CEO at AccelSoft Infotech

Jun 24, 2024

The finance module is the best thing. It integrates well with other modules, which makes it the best ERP available.

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Chakrapani Mishra

Practice Head at Arete Global

May 20, 2024

The speed of executing reports has increased significantly. We no longer need day-minus-one business processing.

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reviewer2342484

Senior Manager at a tech services company with 501-1,000 employees

May 29, 2024

I have no issues with the stability of the product, as everything seems to be fine.

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reviewer1676889

Project and Service delivery Manager at a tech services company with 11-50 employees

Dec 16, 2021

One of the most valuable features, which we used the most, was the FI module, for finance. It involved controlling, account receivables, account payables, and complete financial steering.

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Senior Architect at a construction company with 10,001+ employees

Apr 27, 2021

The solution can scale well.

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SAP S/4HANA Cons review quotes

Director at T-Systems International GmbH

May 29, 2024

The analytics part of SAP S/4HANA needs to be improved

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FranciscoSantos

Director at Pixel Studio PTY

Jun 18, 2024

SAP S/4HANA is an expensive solution.

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AS

Mechanical Engineer at a real estate/law firm with 1,001-5,000 employees

Aug 2, 2020

It requires a lot of planning to implement the product correctly.

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Free Report: SAP S/4HANA Reviews and More

Learn what your peers think about SAP S/4HANA. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.

856,873 professionals have used our research since 2012.

Co-founder & Partner at idiligence Solution

May 29, 2024

The licensing of SAP S/4HANA needs to be improved

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reviewer1717746

SAP Technology Manager at a financial services firm with 5,001-10,000 employees

Jan 12, 2022

If I can highlight one point that could be improved, when we talk about other ERPs, like Oracle, nowadays these ERPs provide free integration with other ERPs. For example, there is an API for banks integrated into every tool and every product form requires that bank integration in order to give real time data into the ERP. But SAP is charging a lot for that particular bank integration scenario and I think it should be free because other ERPs are providing this feature built in to the ERP. People always ask us about the integration and how much it will cost to go with that solution, so people are thinking about this.

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Founder, CEO at AccelSoft Infotech

Jun 24, 2024

There are certain limitations of the cloud version for customization.

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Chakrapani Mishra

Practice Head at Arete Global

May 20, 2024

There might be some restrictions in the public cloud.

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reviewer2342484

Senior Manager at a tech services company with 501-1,000 employees

May 29, 2024

I think that the cost is a big area of concern, considering what users get out of the tool.

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reviewer1676889

Project and Service delivery Manager at a tech services company with 11-50 employees

Dec 16, 2021

S/4HANA could be improved with better integration. At the moment, a main issue I see is that there's so much growth in the functionality, complementary modules, and cloud solutions which were acquired by SAP and which extend the functionality of the SAP ERP suite. It looks to me that they tend to acquire more and more functionality from acquisitions, but they don't invest enough effort into making them integrated with S/4HANA or ERP. I would say that the functionality is great, but integration is something which still needs more attention. Instead of focusing on acquisitions, they should invest, integrate, and better the existing portfolio of products in SAP. It would help us, as implementors, to have a more complex or compact solution.

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Senior Architect at a construction company with 10,001+ employees

Apr 27, 2021

We would like to see more DevOps capabilities in the future.

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