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Epicor ERP vs SAP S/4HANA comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
Epicor ERP led to varied success in efficiency and cost savings, with some organizations achieving significant operational improvements.
Sentiment score
6.1
SAP S/4HANA offers significant ROI and efficiency, appealing to large organizations despite initial costs, due to cloud-based savings.
It continued to make the company lean and more profitable by providing tools to manage business operations better, such as production scheduling, finance, and estimating products.
We have saved the equivalent of three or four man-days a week across the business.
It's not a matter of the solution; it's a matter of the clients and the approach that we follow.
We have observed a good return on investment, with calculations based on a five-year ROI plan.
There is an ROI, otherwise I would not buy it.
 

Customer Service

Sentiment score
7.8
Epicor ERP's customer support is inconsistent, with mixed reviews on technical help, quick responses, and variable problem-solving effectiveness.
Sentiment score
6.4
SAP S/4HANA's customer service is knowledgeable but varies in response speed, with room for process and speed improvement.
Epicor's support is strong with extensive self-help options.
When issues are raised to customer support, they direct us to work with the partner.
The technical support is good and rated eight.
A traditional challenge with SAP support is that SAP teams only support the standard functions, which are part of the product.
Establishing the right channels was a challenge, as BTP was new to everyone, including our SAP contacts.
I would rate the support a ten because there are a lot of knowledge-based articles published, and most of them are available online.
 

Scalability Issues

Sentiment score
6.6
Epicor ERP offers scalability for small to medium enterprises, accommodating numerous users and diverse functionalities but not extremely large organizations.
Sentiment score
7.9
SAP S/4HANA is scalable and flexible, suitable for medium to large businesses, adaptable across various sectors and global locations.
Epicor ERP scales extremely well, allowing for multi-company and multi-plant operations.
SAP S/4HANA scales exceptionally well.
It is very easy to scale within businesses, especially when a new business falls within the range.
Scalability is a key strength of SAP, especially for HANA, compared to all the other ERPs.
 

Stability Issues

Sentiment score
7.5
Epicor ERP stability varies across versions, with improvements in 10.2, yet updates still cause crashes for some users.
Sentiment score
7.7
SAP S/4HANA is praised for stability and reliability, especially in the private cloud, with up to 10/10 user ratings.
Epicor ERP has experienced multiple crashes and performance drops multiple times.
The SAP HANA system is not very easy to unlock, and it's something strange as, compared to other databases, when transaction logs are full, you stop the system, run the transaction log backups, and then restart.
Not very often, but it can happen, especially with user load; if many people use the system at the same time, there might be issues depending on various factors.
I rate the stability of SAP S_4HANA as fairly stable because we have never experienced any downtime from SAP, and the performance is good.
 

Room For Improvement

Epicor ERP is complex, costly, and lacks updates, hindering user adoption with insufficient automation and demanding customization.
SAP S/4HANA needs enhancements in pricing, customization, usability, support, integration, AI, cloud capabilities, and regional compliance.
There's extensive customization required for Epicor ERP, and the standard process is not suitable.
Organizations face challenges like adapting to new technologies rapidly, and whether customers are early or late adopters influences their experience.
I can perform a lot of data manipulation directly on SAP using S-One, without having to resort to Excel, unlike with View ID.
The performance of the SAP interface could be improved.
 

Setup Cost

Epicor ERP costs start at $110,000 with $9,000 annually, featuring flexible licensing, customizable options, and competitive pricing.
SAP S/4HANA pricing is complex, varying by user, deployment, and functionality, with high costs for small businesses.
While the exact current licensing costs are confidential, it is approximately 50% of Oracle's cost.
We are satisfied with the pricing and anticipate savings of seventeen percent across the organization.
Epicor ERP is value-conscious in pricing, offering more compared to competitors.
It's higher compared to similar peer solutions.
Most users or IT professionals typically criticize the high price of SAP license costs.
It's not easy to have a clear understanding of the price and the value, especially if I talk about the business transaction platform.
 

Valuable Features

Epicor ERP offers user-friendly customization, powerful integration, comprehensive analytics, and supports diverse manufacturing needs with insightful features.
SAP S/4HANA offers efficient management, fast reporting, real-time analytics, and scalability with AI and IoT for diverse industries.
The real-time analytics support decision-making by using dashboards to manage insights for roles throughout the company, including production, finance, sales, and purchasing.
The most significant features of Epicor ERP for our business process are quality control and supply chain management.
If you're doing a project management module, it is linked with finance. Unless finance is implemented, this module cannot be completed.
It enables the posting of transactions and allows us to see the impact across various application scenarios, providing significant benefits for business.
The way SAP has helped our customers is by establishing a discipline where industry-specific operations and SAP's standard processes work hand in hand, improving resource utilization, material movement control, and cost control.
The insights given help us make strategic decisions.
 

Categories and Ranking

Epicor ERP
Ranking in ERP
13th
Average Rating
7.4
Reviews Sentiment
6.5
Number of Reviews
17
Ranking in other categories
No ranking in other categories
SAP S/4HANA
Ranking in ERP
1st
Average Rating
8.4
Reviews Sentiment
6.3
Number of Reviews
123
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the ERP category, the mindshare of Epicor ERP is 3.7%, up from 2.5% compared to the previous year. The mindshare of SAP S/4HANA is 11.1%, down from 16.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP
 

Featured Reviews

Khalid Jalal - PeerSpot reviewer
Requires extensive customization and fails to meet manufacturing needs
My overall experience with Epicor ERP is extremely bad. I just finished a call with the team, and the experience is really unsatisfactory. I will not recommend it to anyone. There's extensive customization required for Epicor ERP, and the standard process is not suitable. Though it is meant for manufacturing, it is not performing the manufacturing job effectively. Regarding the installation process, the implementation is not the problem as the installation is fine. The issue lies with configuration. Although it's supposed to be configurable, it requires customization for everything we need to do. When comparing to JD Edwards and in-house applications, a process that takes one minute in those systems takes ten minutes in Epicor ERP because users have to navigate through different screens constantly. If a user forgets to switch to one screen, the process remains incomplete, making end-user training extremely difficult. There's no automation and workflow feature that can be used without customization. Everything requires changes, making it similar to developing a new platform from scratch. Initially, we anticipated some benefits from using Epicor ERP, but based on the current outcome, it has been completely unsuccessful. The main issue is that everything requires customization rather than configuration. Unless they change their whole approach from customization to configuration, this product should not be used anywhere.
Deepak Madhavan - PeerSpot reviewer
Implementation simplifies ERP management with comprehensive data integration and visibility
A lot of people would say the pricing. SAP is seen as quite expensive even now. It doesn't work for smaller or medium optimizations. The licensing and pricing could be looked at. In Brownfield migration, the trade-off between greenfield and brownfield means you either keep it clean or match the business requirements. Sometimes, it's not possible to do both. While ValixAPI provides significant support in making those decisions and the SAP consultant is very useful, we are still dependent on past history and how it was originally set up. I wouldn't call that a real disadvantage, yet more accessible consulting would be beneficial. Incorporating all other cloud products, like APO or IPP, into the S/4 house might also help.
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Top Industries

By visitors reading reviews
Manufacturing Company
19%
Computer Software Company
10%
Healthcare Company
8%
Construction Company
6%
Educational Organization
24%
Manufacturing Company
12%
Computer Software Company
11%
Financial Services Firm
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Epicor ERP?
Epicor ERP is value-conscious in pricing, offering more compared to competitors. Although there are cheaper systems available, Epicor competes well on price.
What needs improvement with Epicor ERP?
There are areas for improvement in human resources within Epicor ERP's cloud environment; although strong, these areas could be enhanced.
What is your primary use case for Epicor ERP?
We use Epicor ERP ( /products/epicor-erp-reviews ) for the full suite of ERP functions, including finance to supply chain, manufacturing, purchasing, and quality.
Are there any advantages of SAP S4 HANA over SAP Business One (SAP B1) apart from the cost?
SaP Business One is a complete solution for business management. The software applications are broad, ranging from accounting to project management and human resources. It is very versatile and com...
What needs improvement with SAP S4HANA?
SAP S/4HANA has room for improvement because we are still exploring functionality, and while most modules are implemented or supported by the partner, we are still in the process of exploring. Righ...
What is your primary use case for SAP S4HANA?
I use SAP S/4HANA because most of the manufacturers in pharmaceuticals are using it. We migrated from Microsoft Dynamics to SAP S/4HANA. My relationship is with solutions in retail as we are custom...
 

Also Known As

Epicor SaaS ERP
SAP S4HANA
 

Overview

 

Sample Customers

Information Not Available
Nestle, O.C. Tanner, Sabre, New York Life Insurance Co., MEMEBOX, Siemens AG.
Find out what your peers are saying about Epicor ERP vs. SAP S/4HANA and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.