Microsoft Dynamics AX OverviewUNIXBusinessApplication

Microsoft Dynamics AX is the #7 ranked solution in top Activity Based Costing Software and #10 ranked solution in top ERP tools. PeerSpot users give Microsoft Dynamics AX an average rating of 7.6 out of 10. Microsoft Dynamics AX is most commonly compared to SAP ERP: Microsoft Dynamics AX vs SAP ERP. Microsoft Dynamics AX is popular among the large enterprise segment, accounting for 56% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.
Microsoft Dynamics AX Buyer's Guide

Download the Microsoft Dynamics AX Buyer's Guide including reviews and more. Updated: May 2023

What is Microsoft Dynamics AX?

Microsoft Dynamics AX is an enterprise resource planning (ERP) solution designed to support the business processes of organizations in a wide range of industries, including manufacturing, retail, and professional services. The solution offers a comprehensive set of tools and features to support financial management, supply chain management, human resources management, and project management, among others.

With Dynamics AX, organizations can manage their financial operations, including general ledger, accounts payable, accounts receivable, and cash management. It also offers tools for managing the supply chain, including inventory management, purchase order management, and sales order management. Dynamics AX also supports human resources management, including employee self-service, benefits administration, and payroll. Overall, it is a flexible and scalable platform for organizations of all sizes.

Microsoft Dynamics AX Features

Microsoft Dynamics AX has many valuable key features. Some of the most useful ones include:

  • Financial management: Microsoft Dynamics AX offers tools for managing financial operations, including general ledger, accounts payable, accounts receivable, and cash management.
  • Supply chain management: It supports the management of supply chain operations, including inventory management, purchase order management, and sales order management.
  • Human resources management: The human resources management feature includes tools for managing human resources operations, including employee self-service, benefits administration, and payroll.
  • Project management: Microsoft Dynamics AX has tools for managing projects, including project tracking, project billing, and resource management.
  • Manufacturing: The solution supports the management of manufacturing operations, including product configuration, production planning, and quality management.
  • Retail: Microsoft Dynamics AX offers tools for managing retail operations, including point of sale (POS), merchandising, and customer management.
  • Professional services: The solution’s professional services include project management, time and expense tracking, and billing.
  • Reporting and analytics: With Microsoft Dynamics AX, business intelligence and reporting capabilities help organizations gain insight into their operations and make data-driven decisions.


Microsoft Dynamics AX Benefits

There are many benefits to implementing Microsoft Dynamics AX. Some of the biggest advantages the solution offers include:

  • Comprehensive: Microsoft Dynamics AX integrates with other Microsoft solutions, such as Office 365 and Power Platform, to provide a comprehensive and integrated solution for business management.
  • Streamlined operations: The solution helps organizations streamline and automate their financial, supply chain, and human resources operations, improving efficiency and reducing manual effort.
  • Customization: Microsoft Dynamics AX is a highly customizable solution that can be tailored to meet the specific needs of a wide range of industries and organizations.

Reviews from Real Users

Microsoft Dynamics AX is a solution that stands out when compared to many of its competitors. Some of its major advantages are its UI functionality, flexibility, and cost-effectiveness.

"The most valuable feature I've found is the UI functionality,” says Navnath B., Head IT and CIO at Mutual Automotive Pvt Ltd.

Another PeerSpot reviewer, Timpa A., IT Manager at an energy/utilities company says he like the solution because "It is flexible and cost-effective."

Shahzad I., ERP Project Manager & Managing Consultant at Liwa Education, Iranfava, explains, “It's good for retail businesses. It expands a lot and constantly brings on new features. It's got a lot of competitive features.”

Microsoft Dynamics AX was previously known as Dynamics AX, Axapta, MS Dynamics AX.

Microsoft Dynamics AX Customers

ConQuaestor, D & H Distributing, Sunny Queen, Mesa Associates, Britax Childcare, Ibema, Arafa, Sabo S.p.A.

Microsoft Dynamics AX Video

Microsoft Dynamics AX Pricing Advice

What users are saying about Microsoft Dynamics AX pricing:
  • "The initial investment cost goes up due to the hidden cost."
  • "I purchased the license once, and there is a license with a partner that I pay for annually."
  • Microsoft Dynamics AX Reviews

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    Head IT and CIO at Mutual Automotive Pvt Ltd
    Real User
    Top 20
    End-to-end ERP application; needs improvement with rights controls
    Pros and Cons
    • "The most valuable feature I've found is the UI functionality."
    • "There is also slowness in database backup."

    What is our primary use case?

    We belong to a manufacturing automobile company, and we are using this application for:

    • end-to-end ERP 
    • Enterprise resource planning application right from our stores
    • Production planning to logistics
    • Finance
    • Quality.

    How has it helped my organization?

    The solution has improved our organization because, at that point in time, our whole isolated function came into a single system. It was the first step to digitizing the machine process.

    What is most valuable?

    The most valuable feature I've found is the UI functionality, user interface functionality. It's great. 

    What needs improvement?

    The biggest improvement needed with the solution is security control or rights control to internal users. There is much improvement needed in that product line. Gradual level controls were missing, or if we are allowed some controls, then it will automatically go to different ones. We cannot give proper controls or user rights to internal user sections.

    There is also slowness in database backup.

    Buyer's Guide
    Microsoft Dynamics AX
    May 2023
    Learn what your peers think about Microsoft Dynamics AX. Get advice and tips from experienced pros sharing their opinions. Updated: May 2023.
    708,461 professionals have used our research since 2012.

    For how long have I used the solution?

    We started our journey with Microsoft Dynamics AX in 2009 and have been using the solution since early 2011.

    What do I think about the stability of the solution?

    In terms of functionality, it's a stable product, but frankly speaking, looking at the market footprint in the Indian market, there are two fewer customers in India for Microsoft ERP. If there is some kind of new functionality required, then there is very high dependability on specific partners. The technicality exporting that level of that product from that partner community is limited, compared to other established products like SAP or other solutions.

    What do I think about the scalability of the solution?

    The scalability is similar to stability. It's generally scalable.

    We've had up to 200 users but we currently have around 100 with no plan to increase usage.

    How are customer service and support?

    We have not taken much support from the Microsoft tech team directly. We generally deal with that from our partner community.

    Which solution did I use previously and why did I switch?

    Before we switched to Microsoft Dynamics, we were using Fox ERP Solutions. It was a solution
    with limited functionality and isolated functions. There is no scalability at all from the FoxPro application. At that time, we had five locations, and each location we had to keep altogether with a different kind of setup, different servers, different team to manage that, but we want an integrated feature, so we move from the Fox ERP solution to Microsoft.

    How was the initial setup?

    The initial setup is not so simple or not so complex as well. It's a three-tier architecture. We have the application tier, database tier, and presentation level. It's a moderate setup at first. The full deployment took around six months.

    What about the implementation team?

    We implemented with help from an external team, Godrej Infotech. They implemented that solution for us in our organization.

    It depends on the scale of the organization or the functionality of the product, but to maintain this product in-house, will require around four or five people.

    What was our ROI?

    We have been using the product for the last 10 years, so we have some return on our investment.

    What's my experience with pricing, setup cost, and licensing?

    When we first implemented the solution, Microsoft licensing was cames with the concurrent use licensing. Nowadays, even if we procure the license, the additional cost of the operating system, the additional cost of database licenses, the additional cost of Visual Studio, and the additional cost for Microsoft Office and that all. If we need to access that from remote locations, multiple branches, then we need to procure remote desktop services licenses. So apart from licenses of Microsoft ERP, there are multiple licenses, supporting licenses we need to procure. That is the disadvantage of the solution. The ownership cost or, rather, whatever the initial investment cost goes up due to this hidden cost. Initially, that is not considered in many things.

    Which other solutions did I evaluate?

    Before we switched to Microsoft Dynamics, we also consider Baan, Oracle, and SAP at that point in time.

    What other advice do I have?

    I would rate the solution a six out of ten.

    It will serve all basic purposes but from an analytics perspective, there will be some limitations. You will not get ready-made things from the solution. You need to develop or you need to integrate with multiple products to see that kind of reporting from it.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Timpa D Angaye - PeerSpot reviewer
    IT Manager at a energy/utilities company with 501-1,000 employees
    Real User
    Top 5Leaderboard
    Flexible and cost effective with the ability to automate business processes
    Pros and Cons
    • "It is flexible and cost-effective."
    • "The product takes some training to get up to speed on all functionality and modules in Microsoft Dynamics AX 2012 ERP system."

    What is our primary use case?

    Microsoft Dynamics AX 2021 is an integrated Enterprise Resource Planning system, that you can use for everything that a business requires to operate. It includes modules for manufacturing and production, inventory management and distribution, time and expense management, project management, human resource management, and some CRM functionality (such as sales and marketing). The application fits a wide range of industries and comes with integration capabilities with a wide range of 3 party applications. The application aids businesses to enhance visibility across the organization, improves financial controls, increases forecasting accuracy, boosts staff productivity, and gives better oversight. You can also develop your own customizations and new modules from the backend.

    How has it helped my organization?

    The solution has helped us to make smarter and faster decisions

    Innovation is the key to success in this fast-paced business environment and the Microsoft Dynamics AX 2012 ERP solution puts an organization on the fast track by unifying complex data, providing the business with predictive analysis through KPIs and BI reporting tools. With Microsoft Dynamics AX 2012, decision-making is quick and efficient.

    Microsoft Dynamics AX reduces costs on the organization's server maintenance, including:

    • Eliminating new purchases of servers.
    • Reducing server room maintenance.

    What is most valuable?

    The workflow is the most valuable aspect of the solution.

    AX provides the capability to easily automate business processes through customizable and template-based workflows within each module. Individuals in different roles are prompted to process workflow documents via their role center in AX or through email.

    It is flexible and cost-effective.

    Due to the constantly changing market, a flexible ERP solution would be a good choice. With Microsoft Dynamics AX, an organization gets access to a wide range of products under the solution that adds value. This makes it a cost-effective solution.

    What needs improvement?

    The product takes some training to get up to speed on all functionality and modules in Microsoft Dynamics AX 2012 ERP system. Some users complain that the interface is not very user-friendly. An improved interface with a user-friendly approach will be an improvement on the application.

    Microsoft Dynamics AX 2012 ERP systems development and customizations can be quite expensive to implement. You will need to run some trials to ensure the application is the right solution for your organization's needs and budget. The cost of customization can be reduced by introducing DIY measures

    Its mobile app only works for Windows phones and does not offer all of its features. Some users experience difficulty connecting to some modules, functionality and tools while using the mobile app for Microsoft Dynamics AX. An improvement would be to create mobile versions for Androids and iOS devices.

    For how long have I used the solution?

    I've used the solution for six years.

    What do I think about the stability of the solution?

    It is a stable solution.

    What do I think about the scalability of the solution?

    The solution is very scalable.

    How are customer service and support?

    The customer service and support teams are always available to treat your support requests.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I have used other ERP solutions, however, I switched to Microsoft Dynamics AX because it gave me the ability for customization and development 

    How was the initial setup?

    The initial setup was complex due to the need for coding, customizations, and expertise.

    What about the implementation team?

    We implemented the solution through a vendor. 

    They showed a high level of professionalism.

    What was our ROI?

    Our ROI is over 27%.

    What's my experience with pricing, setup cost, and licensing?

    With the new feature from Microsoft D365, you can choose to go for only the modules that your organization requires and pay for that alone. This reduces a bit of cost even though the cost for the application is above the average.  

    Which other solutions did I evaluate?

    I evaluated other options like SAGE, QuickBooks, and SAP.

    What other advice do I have?

    It's actually a good solution for mid-sized and enterprise organizations. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Microsoft Dynamics AX
    May 2023
    Learn what your peers think about Microsoft Dynamics AX. Get advice and tips from experienced pros sharing their opinions. Updated: May 2023.
    708,461 professionals have used our research since 2012.
    ERP Project Manager & Managing Consultant at Liwa Education, Iranfava
    Real User
    Top 5
    Stable, with lots of competitive features, including asset management
    Pros and Cons
    • "There's a moderate amount of scalability available."
    • "The solution in general just needs a few quality improvements."

    What is our primary use case?

    Of the majority of projects I was involved in, two of them were for retail. They wanted to use it for the POS. One was a distribution company and one was for the production. They were importing and repacking some goods, FMCG goods, and selling them. The product was used mostly in scenarios of that type.

    What is most valuable?

    It's good for retail businesses. 

    It expands a lot and constantly bringing on new features. It's got a lot of competitive features. 

    The stability is okay.

    There's a moderate amount of scalability available. 

    They've put in asset management, which has been a nice improvement. 

    What needs improvement?

    The solution could be simplified and streamlined a bit. 

    There should be more clarity and better functionality in the master planning features.

    It's not easy to set up.

    It would be ideal if the product was priced at a bit less.

    The solution in general just needs a few quality improvements. 

    I'm finding that often on-premises versions are getting left behind and new features more often are getting prioritized for the cloud. It's my understanding that they are doing this to push clients over to the cloud. 

    For how long have I used the solution?

    I've used the solution for four or more years on multiple projects.

    What do I think about the stability of the solution?

    The stability is very good for the most part. Business 365 is a better solution on the stability front, however, I can't recall dealing with bugs or glitches and I can't recall it crashing or freezing.

    What do I think about the scalability of the solution?

    The scalability is okay, however, S4HANA is more scalable than this product. Even with the POS version, if we go above a certain limit, we can have performance issues. The AX is scalable to the mid-level market and mid-level customers. 

    How are customer service and technical support?

    The technical support from Microsoft is not bad. Normally, they are cooperative people. Normally in these kinds of software companies, they have their roadmap.  The support is rather satisfactory. We're happy with them.

    Which solution did I use previously and why did I switch?

    I have some experience with Microsoft.

    The difference between SAP and Microsoft is that, with Microsoft, you have to do more development. In SAP, you do less development. If a company is good with a developer and comfortable with the developer, I would suggest the AX. If they have less IT infrastructure for coding and development, then it might be better to look at something simpler. 

    How was the initial setup?

    It's not easy to set up. You have to see a lot of things, a lot of setups, to get the hang of it. On top of that, often there are a number of items that the company is not using, and you have to put the defaults in place for that. It's not easy to configure. 

    What's my experience with pricing, setup cost, and licensing?

    I don't deal with the licensing or pricing side of things, and therefore can't speak to how much it costs or how often licensing comes due. It is likely mid-level pricing - not the cheapest, and not the most expensive. There are other options for smaller-scale businesses such as NetSuite or SAP Business One that likely cost less. 

    What other advice do I have?

    I work as an implementor and a consultant and I partner with Microsoft and SAP.

    In the country I work in, only on-premises solutions are possible. They are not going into cloud solutions at all.

    I'd rate the solution an eight out of ten.

    If a company has a good development infrastructure, and they have an in-house development team, for smaller software such as SAP Business One and NetSuite, you can go with one developer or fewer developers. However, with AX or Dynamics 365, normally you'd probably be best with three to four developers in-house. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Implementor
    PeerSpot user
    User at a financial services firm with 51-200 employees
    Real User
    Top 5Leaderboard
    Installation is simple, but technical support could be improved
    Pros and Cons
    • "The installation is extremely simple, and I have had no problems with it."
    • "At times there are issues related to reporting, sometimes with the integration between two or three modules, and sometimes to the logic itself."

    What is our primary use case?

    Microsoft Dynamics AX is used to meet my company's needs in terms of finance and financial consolidation, purchasing, recruitment.

    We are using this solution. This solution is not provided by us.

    What is most valuable?

    Microsoft Dynamics AX meets my requirements.

    What needs improvement?

    There are some critical issues that we couldn't fix or that we couldn't workaround to solve, but it's almost non-existent.

    At times there are issues related to reporting, sometimes with the integration between two or three modules, and sometimes to the logic itself. We are in Egypt, and in some cases, such as but not limited to HR, we have a unique profile.

    The problem, however, is not with the installation, but with the application itself. When it comes to business intelligence, I don't think it's a good business intelligence application. Give me a viewer and some Excel-based tools to create my report, but it's not a full business intelligence solution.

    In the next release, I would like to see better reporting and better integration between modules.

    For how long have I used the solution?

    We have been working with Microsoft Dynamics AX since 2014. It's been eight years.

    We have deployed this solution on-premise and now are planning to migrate to Microsoft Dynamics 365 or Oracle NetSuite.

    We are working with the Dynamics XR3 version.

    What do I think about the stability of the solution?

    We can say it's stable, but there are some critical issues. 85% of the time it is a stable solution. On a larger scale, I can't depend on it.

    What do I think about the scalability of the solution?

    Microsoft Dynamics AX is a scalable solution.

    We are an investment company with subsidiaries and sister companies in some cases. For some projects, we can collaborate on all ERP systems across the organization, including all subsidiaries and sister companies. And in such cases, it will be on a larger scale, with a minimum of 15 user enterprise accounts.

    We have a long-term plan that will not be implemented in the near future, but I intend to do it in the long run.

    I have five business accounts and seven function accounts. So there are approximately 12 users.

    How are customer service and support?

    Technical support needs improvement. I'm not going to accept Microsoft's assistance.

    They almost always take a long time to resolve any problem. For example, a year ago, I had a problem with my management reporter that took more than six months to resolve.

    We discovered that there is no problem with the management reporter after conducting an investigation. It had to do with updates or some sort of updates.

    Which solution did I use previously and why did I switch?

    I have operated a variety of ERP solutions in the past, some of which were built locally by a small, local vendor, it's not a big brand or vendor, and for manufacturing, we use Verticent ERP Applications.

    How was the initial setup?

    The installation is extremely simple, and I have had no problems with it.

    We are a subsidiary, with subsidiaries and sister companies.

    I collaborate and manage their work. 

    We have two for this company and 12 for all subsidiaries as well as the sister companies.

    What's my experience with pricing, setup cost, and licensing?

    I purchased the license once, and there is a license with a partner that I pay for annually.

    What other advice do I have?

    I would recommend it for a small business, but not on a larger scale. They can, in my opinion, meet their requirements.

    I would rate  Microsoft Dynamics AX a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    BhaveshParmar - PeerSpot reviewer
    IT Head at Intercraft
    Real User
    Top 5
    Efficient for account logistics and centralized cloud-based solution
    Pros and Cons
    • "From a developer's perspective, the architecture of Dynamics has a well-designed security layer, which prevents coding issues between different layers. This is a significant advantage."
    • "Microsoft could provide more flexible hardware requirements that can scale with the volume of data being processed rather than providing only a minimum requirement."

    What is our primary use case?

    My primary use case is for account logistics and ERP-related functionalities.

    What is most valuable?

    One of the most valuable features is its centralized, cloud-based solution to have all the data in one place. Additionally, the user experience is also good.

    What needs improvement?

    Microsoft Dynamics AX usage depends on your volume; for example, volume audio transcription volume and hardware capacity should be equivalent or higher. Otherwise, it will be underestimated, bringing down the performance. And then you nor we will want to change the hardware, and it's difficult at that moment. So, we need to check our volume because some companies have 50,000 products altogether, and some have only 100-200 products. Depending on that, you have to choose your hardware. Microsoft provides the minimum hardware requirement, but that is not for our convenience. You should select hardware depending on the volume.

    Microsoft could provide more flexible hardware requirements that can scale with the volume of data being processed rather than providing only a minimum requirement.

    For how long have I used the solution?

    I have been using Microsoft Dynamics AX from 2010 onwards. I am using the standard version.

    What do I think about the stability of the solution?

    Performance is based on how well you fine-tune your database and queries. The output and logic you apply depend on your coding. Initially, there were many problems, but after monitoring expensive queries, indexing was created, and it became smoother. The performance depends on maintenance; I rate it five out of ten.

    What do I think about the scalability of the solution?

    I would rate the scalability of Microsoft Dynamics AX as an eight out of ten. From a developer's perspective, the architecture of Dynamics has a well-designed security layer, which prevents coding issues between different layers. This is a significant advantage. Currently, our organization has 20 users, all of whom are at the managerial level.

    How are customer service and support?

    The technical support is okay, not good or bad. It depends on the in-house capabilities. The tech support team wants to do business, so they go according to their business interests. It's better to have an in-house team for stabilizing and maintaining the software.

    How would you rate customer service and support?

    Negative

    How was the initial setup?

    Initially, there was a hiccup, but we settled down because it has in-built options, and users can do coding in their program. Most of the customization requirements are done in-house and also in userland. So we matched it to our needs at last. It took a long time to deploy the solution ultimately.

    What's my experience with pricing, setup cost, and licensing?

    Overall, I would rate it a six out of ten, where one is cheap, and ten is expensive.

    It is an expensive solution.

    Which other solutions did I evaluate?

    We reviewed a few products. But finally, we decided to use Microsoft Dynamics. It was a very long process.

    What other advice do I have?

    Overall, I would rate the solution a nine out of ten. It is a good product.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    PeerSpot user
    Project Assistant at Scc
    Real User
    Helps with forecasting revenue and analyzing costs but needs more budget-planning features
    Pros and Cons
    • "It's scalable."
    • "Change management could be better."

    What is our primary use case?

    We primarily use the solution for finance and manufacturing. We use it for sharing and planning. It automates things and helps us make decisions in real-time. 

    How has it helped my organization?

    It helps us handle our finance and manufacturing arms. It allows us to automate certain processes and helps us make better decisions. 

    What is most valuable?

    The real-time analysis and information we get are very helpful. 

    It helps us with forecasting revenue and analyzing costs.

    It's scalable. 

    Technical support is helpful. 

    The pricing is okay.

    What needs improvement?

    Change management could be better. 

    We'd like to have more budget-planning features available. 

    For how long have I used the solution?

    We've used the solution for ten years. 

    What do I think about the stability of the solution?

    The stability is okay. It could be better. I'd rate the stability six out of ten. We've had some issues. It's hard to describe. 

    What do I think about the scalability of the solution?

    The scalability is good. We don't have any issues with scaling. Around 200 people are using it right now. I'd rate the scalability eight out of ten. We do plan to increase usage in the future. 

    How are customer service and support?

    We've dealt with technical support in the past, and they have been okay. 

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The initial setup isn't too difficult. I'd rate the process at a seven out of ten. 

    It was deployed in about six months. We had ten staff members that could handle the deployment and maintenance. 

    What about the implementation team?

    We handled the process with the help of an IT specialist.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is decent. I'd rate the affordability eight out of ten. However, we did have to pay for the installation and consulting services. 

    Which other solutions did I evaluate?

    We did look at other options before choosing this solution. 

    What other advice do I have?

    I'm a customer and end-user. 

    I am not sure which version of the solution we're using. It is likely the latest one. 

    It would be helpful if the solution was more localized to align with the business processes in our country. It needs to be a bit more specific to on-the-ground realities in Vietnam.

    I'd rate the solution seven out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    PeerSpot user
    Director, Information Technology at a construction company with 501-1,000 employees
    Real User
    Top 20
    User-friendly with familiar UI but needs more presence in our region
    Pros and Cons
    • "It has the same UI and is very similar to any other Microsoft product."
    • "Microsoft needs more presence in our region to help with management and maintenance."

    What is our primary use case?

    We use it for the basic functions which are required for finance and HR, and that's it.

    What is most valuable?

    It depends on how you deploy it and how you implement it, however, from a feature point of view, Dynamics is easy to use and very user-friendly. It has the same UI and is very similar to any other Microsoft product. Features-wise the navigation bar that they have makes it easy for exporting everything to Excel.

    What needs improvement?

    This is considered by Microsoft as an older product and unsupported. Microsoft is urging its clients to move to Dynamics 365, which is going to be coming into the pipeline. While it's a great product, we know that there is no support anymore for it.

    The most important thing is to have compatibility with the business types. Microsoft is very rich and therefore it's possible for them to ensure it can apply to various areas.

    Microsoft needs more presence in our region to help with management and maintenance. 

    For how long have I used the solution?

    I've been using the solution for nine years. 

    What do I think about the stability of the solution?

    The solution is mostly stable. It depends on your hardware sources much more than from an application point of view. It still requires much better infrastructure resources to be perfectly stable. 

    What do I think about the scalability of the solution?

    You cannot scale it too much. 

    We have about 30 people using the solution currently. 

    How are customer service and support?

    Microsoft doesn't support it even if you maintain the support fees on a yearly basis. It's at end-of-life. Users need to move to Dynamics 365. 

    How was the initial setup?

    While the implementation took place before I came on board, my understanding is it takes around six to seven months to get implemented.

    What's my experience with pricing, setup cost, and licensing?

    We pay a yearly licensing fee to Microsoft. Compared to the other ERPs, the pricing is reasonable.

    What other advice do I have?

    I'd advise new users to know first, what kind of business they are going to be, in or if that business needs to be running on top of Dynamics or not. If it's finance, then it's fine. If it's not finance, then they need to take something more industrious and geared towards a specific system.

    I'd rate the solution seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Senior Solution Architect at a computer software company with 1,001-5,000 employees
    MSP
    Top 20
    Flexible and scalable with competitive pricing
    Pros and Cons
    • "The stability is very good."
    • "There might be some features to support localizations that could be helpful to add."

    What is our primary use case?

    Primarily, we use the product as an ERP solution. Different modules to be implemented, however, it's an enterprise-level ERP solution.

    What is most valuable?

    In current cloud environments, I like the scalability.

    The security is very strong.

    We have found the flexibility and the configuration potential of the solution to be very good. It's very flexible.

    The stability is very good. 

    The features themselves and the governance models and application lifecycle management are on a quite good level right now.

    We have been in very tight cooperation with Microsoft. We know all the service channels and we have a good outlook on the product roadmap and et cetera.

    The pricing is competitive.

    What needs improvement?

    I cannot recall finding a lack of features in any area. It's pretty great.

    There might be some features to support localizations that could be helpful to add. 

    For how long have I used the solution?

    I started with AX and then I had some kind of hybrid role with AX as an ERP and also done with a CRM. Lately, I have been only concentrating or focusing on the CRM side, however, currently, I am in between. My AX history is from 2007.

    What do I think about the stability of the solution?

    Nowadays, the solution is very stable. Just last week we counted the service breakages or service breakdowns from last year running and for end customers there have not been one service breakdown that would cause some kind of harm or issue in the production use. That's why we see that it's very stable.

    What do I think about the scalability of the solution?

    The solution is very scalable. If a company wants to expand it, it can do so easily.

    What's my experience with pricing, setup cost, and licensing?

    The pricing level is quite good. It's the licensing or server speeds which you are using with the cloud solutions or cloud services, and it's at a very reasonable level right now. They are quite competitive within the market.

    What other advice do I have?

    We're a Microsoft partner.

    We have customers working in the public cloud, private cloud, hybrid, and on-premises environments.

    I'd rate the solution at an eight out of ten. We have been quite pleased with the solution.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft Dynamics AX Report and get advice and tips from experienced pros sharing their opinions.
    Updated: May 2023
    Buyer's Guide
    Download our free Microsoft Dynamics AX Report and get advice and tips from experienced pros sharing their opinions.