What is our primary use case?
It tells me everything I need to know. It tells me what the transactions are. The AI provides you with advancements or degradations in what is happening.
It gives me visibility into everything, from transactional logs to services and processes to the OneAgent installed on the box, which tells me it's talking to systems that are in development and it shouldn't be.
How has it helped my organization?
The most important takeaway is simply the compute. Simply understanding how much, or, the resource adoption across the board. Back in the day, for example, I would need 128 gigs of RAM to run SQL. You don't need that any longer. Having the performance and true metrics of what's going on, as well as scaling your environment to its optimal performance.
What is most valuable?
Dynatrace works perfectly.
Having OneAgent is the most valuable feature of Dyantrace, as well as the monitoring.
What is web interaction as it relates to Synergy, or when it comes to using web-based, phone-based, or apps published on end-user devices, it's fantastic in terms of performance, and code. Even if you run the release and discover that the update you just released is causing a degradation in performance, auto-release will restore the old code without missing a beat.
What needs improvement?
I believe that something related to IoT devices should be improved.
For how long have I used the solution?
I have been using Dynatrace since 2018. It's been four and a half years.
We are using both a SaaS and an on-premises version.
It is both on-premises and hybrid.
They are hosted by Google, Microsoft Azure, as well as AWS.
What do I think about the stability of the solution?
Dynatrace is a stable solution. It's rock solid. We have never had an issue.
What do I think about the scalability of the solution?
Dynatrace is scalable. I would rate it a nine out of ten.
We have an application, management, and support teams looking into things. We have our help desk and service desk looking at various dashboards. Certain dashboards are being examined by our developers. It is frequently used by between 60 and 80 people.
I believe we are currently using all of the functions and features. It's operational, it's production, it's living and breathing.
How are customer service and support?
I would rate the technical support a four out of five.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We were looking at Dynatrace at the time, and then there was AppDynamics or something like that, I believe, which Cisco eventually purchased. Dynatrace's maturity level at the time far outstripped that of anything else on the market.
In 2018 it was a superior product.
How was the initial setup?
The initial setup is straightforward. I'll be up and monitoring in four hours. The on-premises installation was a little more difficult due to network firewalls and so on. Overall, it went well.
This solution can be deployed and maintained by four people.
What about the implementation team?
For us, the most important thing was to get OneAgent out everywhere. Once we had the OneAgent in place, we began building out, and understanding what applications are present, and start developing the monitoring aspects. Not just from conventional RAM CPU calculations, but truly looking at the applications, and examining the Java functions, as well as the MongoDB functions.
Having all of that information and being able to create dashboards to communicate it not only to the higher-ups but also to the developers doing the development, who must understand that they must be very smart with their code.
We are a consulting company. Within our organization, we have a Dynatrace division. However, for this installation, in particular, we collaborated with Dynatrace on product implementation.
What was our ROI?
We saw a return on investment. The downtime has been reduced, which is significant in and of itself.
I would rate the return on investment a five out of five.
What's my experience with pricing, setup cost, and licensing?
I am not aware of the licensing fees.
Which other solutions did I evaluate?
We evaluated AppDynamics.
What other advice do I have?
I would recommend following the instructions. It's easy to understand.
Nothing is very perfect. I would rate Dynatrace a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.