BMC TrueSight Operations Management Reviews

My organization primarily uses BMC TrueSight Operations Management for standalone VMs, database structures, database monitoring, VM file system and storage space, and application logs. However, the most important use case for the solution is the server log.

We get a lot of benefits from BMC TrueSight Operations Management as a bank, as we have nearly forty thousand servers that serve the bank. To manage those large servers, we need updated file systems, whether in terms of storage or what drives have been added or removed. Still, we also have to consider the DB, particularly instance monitoring and even the small parts of the DB, so we use BMC TrueSight Operations Management because the solution gives us a very granular level of monitoring and improves the load based on the VMs.

For example, there are one hundred VM files, and if only one has an issue, we find it easier to monitor, alert, and pinpoint which data to focus on through BMC TrueSight Operations Management.

What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load.

The stability of BMC TrueSight Operations Management needs improvement. At the moment, that area is pathetic. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure.

Though BMC has released some USPs on how and what to monitor, what and what not to alert, and has good specifications, my organization hasn't been happy with BMC TrueSight Operations Management stability. BMC has not been making improvisations on the stability that have made me happy as a customer.

I want better reporting capability in the next release of the solution.

BMC TrueSight Operations Management, in terms of UI, could be more user-friendly, so this is another improvement I want to see in its next release. I have used other tools which were convenient to use compared to BMC TrueSight Operations Management.

I found other solutions, such as AppDynamics and SolarWinds DPA, better than BMC TrueSight Operations Management regarding cases and features.

I've used BMC TrueSight Operations Management for eight years and still use it.

BMC TrueSight Operations Management has not been stable. It behaves the same way, whether there's load or none, so it could be better from a stability perspective.

The scalability of BMC TrueSight Operations Management needs improvement. It's a four out of ten for me. I'm not happy about the scalability of the solution.

BMC TrueSight Operations Management is the best tool for monitoring one hundred fifty servers, but more than that number, or the more you scale, the less stable it becomes.

I used to work for BMC, and I now work for a bank. I know the ins and outs of BMC, for example, how support works and provides solutions to its customers. When I was in BMC, the support team didn't take me seriously whenever I raised concerns, and it's the same now that I'm working for another organization. BMC has a process to follow, and you have to follow it, but sometimes, the process becomes pathetic when you're in a tight situation. Before the BMC support team provides you with a solution to your issue, it takes a lot of time, and more often than not, you've already resolved your issue.

I'm rating support for BMC TrueSight Operations Management as five out of ten.

Neutral

The initial setup for BMC TrueSight Operations Management was easy, as long as you have an excellent team to do it. The most crucial part is that BMC provided good documents with easy-to-follow steps for setting up BMC TrueSight Operations Management. It's easy when you follow the documents and processes thoroughly because that makes your job easy.

I was not part of the team that deployed the solution, but I do have deployment experience. You have to check your infrastructure availability, particularly how much infrastructure you need, how many servers, and which infrastructure you want to monitor. Next, you must decide whether it'll be a small, medium, or large infrastructure. BMC will also recommend the VMs, OS, RAM, CPU, etc., and then you have to select. When everything's ready, the BMC side provides all you need to install, and then you can deploy one after the other. You must follow the steps but also pick out components you want to use according to your requirements, as BMC TrueSight Operations Management is similar to an umbrella with multiple components. Yet, you won't need to use all parts. Once you've finalized the components, you can get the VM sorted out and do the installation, and that's it. It'll be pretty easy to follow from there.

I don't know if there's ROI from BMC TrueSight Operations Management because I'm not involved in calculating the ROI.

I'm unaware of how much BMC TrueSight Operations Management costs because I'm not involved in that area.

I'm using BMC TrueSight Operations Management version 11.3, but my organization is upgrading it to the latest version.

The number of people needed to deploy BMC TrueSight Operations Management depends on the infrastructure size. In some cases, if it's a startup or small-scale company, generally, everyone works together, which means, from each sector, you would need at least one person, plus the person who would be managing the solution and the person who would be providing the database. The deployment would require not more than three or four people. If the BMC TrueSight Operations Management administrator is good enough, one person can install it, with another person as a backup, while another person communicates requirements.

BMC TrueSight Operations Management requires maintenance because you must update your VMs with patches, but it's not as frequent. Once in a while, whenever BMC releases a patch or hotfix, you must take care of it.

More than thirty-five people use BMC TrueSight Operations Management in my organization.

If you want to purchase the solution for your organization, and it satisfies all your requirements regarding what and how to monitor, etc., then please go ahead. If you want to do VM monitoring, BMC TrueSight Operations Management is a good solution because it provides excellent granular monitoring compared to other solutions in the market. It's also pretty easy for monitoring and alerting.

Customization is also good in BMC TrueSight Operations Management, and you can customize it according to your requirement.

If you're looking for a cloud monitoring solution, on the other hand, then BMC TrueSight Operations Management is not for you. If you need a scalable solution because you have an extensive infrastructure, then you better call BMC and ask BMC to prove that the solution is scalable and stable enough for your infrastructure.

My rating for BMC TrueSight Operations Management is six out of ten, on average.

If you have a TrueSight umbrella, it is a capturing tool that used to be called BPPM (BMC ProactiveNet Performance Management), or Patrol, and it proactively monitors your IT infrastructure, e.g. the data center containing your server applications, or database, middleware, or network devices.

BMC TrueSight Operations Management is used for proactive monitoring where it has a connection with the email engine, so you can receive alerts. Through this solution, you can monitor your infrastructure, understand where the problem is coming from, and more easily understand your infrastructure. BMC TrueSight Operations Management is a firefighter that will help you when problems come.

There are many features that are most valuable in BMC TrueSight Operations Management.

First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently.

The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.

There are still many things that can be improved in BMC TrueSight Operations Management.

They need to dig deeper into the layers of application monitoring. They're very strong in server and network monitoring, but they're still lacking on many of the sites, and there's still much work to be done on cloud monitoring.

These are the areas that need improvement for this solution.

We would be expecting additional features in the next release, as they always come up with good features and updates during version upgrades.

I'd like to see more features in the application side as they are lacking, when compared to AppDynamics or other competitors who have advantage over application monitoring features.

On the Cloud side, what I'd like to see on the next release is for this solution to be 100% on the Cloud, rather than it being a hybrid model.

These are the things we are looking forward to in the next release.

Our company has been a partner of BMC for almost 18 years, and that's the amount of time we've been using solutions from BMC.

This solution is 100% reliable. It's stable.

BMC TrueSight Operations Management is easy to scale. It can easily take any load, and any of the tools out there. It's an enterprise level tool.

We contacted BMC technical support several times. The L1 and L2 support team need improvement in terms of product knowledge, but most of the time, they're always available and always trying to help us out.

There were many cases where there was a lack of response, or a longer response time. If a product defect has been found, for example, the case has to be escalated to a senior or another department, e.g. R&D, which means we have to wait for a response from that senior or from the R&D department, and that usually takes time.

The initial setup for BMC TrueSight Operations Management is straightforward, but it's not that typical when deployed on-premises. It depends on the environment of the customer, the infrastructure, and how dependent it is. It also depends on the complexity of that environment, and what kind of tools they have in their network devices.

There can be a number of things that could make the setup straightforward or complex, e.g. If the environment is very clean and only have one or two volumes when they're using Cisco or SP, then it's easy to improve, but when the variants are too much, then it could take time.

BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Small, medium, and large-sized companies can afford it. Its licensing model is simple and based on the devices. You get the licenses based on the number of servers or network devices.

There are no hidden costs from BMC. They are very transparent with their customers. Everything's in front of the customer, including charges. They are really transparent. What we say and what BMC says, we make sure to deliver to the customer. Everything's very, very clear, including pricing and charges.

I evaluated AppDynamics.

We are a partner of BMC Software, RiskNow, and Atlassian.

We have experience with all end-to-end BMC tools, starting from BMC Remedy ITSM for automations, to their operations management tool: BMC TrueSight Operations Management, which is used for monitoring, etc. We recommend these tools for our customers to use, except for application monitoring, as we didn't find a good tool for this on the BMC side, so we went with AppDynamics, then moved to Cisco. We are also looking into Dynatrace and exploring if our customers can use it.

We're always recommending the latest version of BMC TrueSight Operations Management to our customers, and we keep on upgrading if a new version is available.

Most of our customers have this solution deployed on-premises. If it was deployed on cloud, then we wouldn't have to take care of the upgrade, because it will be done automatically. Though cloud deployment is picking up, most of our customers are still deploying on-premises.

Apart from being a reseller of this solution, we also perform 100% implementation and other processes for our customers. We do end-to-end customer management.

After deployment, BMC TrueSight Operations Management only requires normal maintenance, or it can be taken cared of under managed services. Maintenance of this solution is hassle-free. It's just normal updating, e.g. patching.

This solution works well for any company size: small, medium, or large. It can take the load off any enterprise, no matter the size. It can be onboarded for a very big conglomerate without any challenge.

My advice to others looking into implementing BMC TrueSight Operations Management is to first find a partner for this solution. Once the implementation is done successfully, they can start using it. This is a beautiful solution and it works 100%, but it will still depend on how you're using it and how you're taking care of it. You need to take care of it so you can use it for a long time.

I'm rating BMC TrueSight Operations Management a ten out of ten.

Our company uses the solution to monitor assets and infrastructures for customers. We have 500 technicians who load asset details and monitor hardware or SMP-based devices. 

The out-of-the-box format allows us to integrate any components within the toolset console and provide an end-to-end solution for customers. 

The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down. Some event management tools are built-in and some are customized to the environment. 

The dashboard and performance graphs should include a way to automatically schedule and export reports.

The licensing category has single endpoints and entities but should also include CMDB and other integrated components. It should be capable of providing which countries need more licenses and what endpoints they use to narrow down information for developers. 

BMC Helix is the SaaS solution but it is not yet mature so some features are missing. It is difficult to transition customers from TrueSight to Helix when the same customization is not available. For example, the solution provides control for building custom knowledge modules in the repository and bringing them to the server endpoints. However, Helix does not allow control over the repository and instead manages it within the solution. The customer should have complete control like they do in the solution because the SaaS format can cause data privacy issues.

I have been using the solution for eight years. 

Technical support is good and responsive. They provide advance notice of updates and actions. 

I rate technical support a ten out of ten. 

Positive

The ease of setup depends on the environment but is straightforward as long as prerequisites are in place. 

A simple environment is easy to setup. 

A complex environment with multiple data centers and touch points will have a complex architecture. It is important to make sure that service is available across the environment with a zero mean time error and that takes time. 

I rate setup an eight out of ten. 

We implement the solution for our customers and have certain guidelines that we follow. 

For example, a customer interested in mounting dashboards will not be given complete access because we control user-level access for them. We determine if the customer wants to view events in the console or if they want to see the performance of their hardware. We then provide a set of guidelines and documentation that includes those specific features. 

We give customers the level of access they desire rather than complete access to the entire solution. 

The solution is based on endpoints and knowledge models which can get costly. 

Pricing is a little bit high so I rate it a six out of ten. 

There are many options in this category, each with its own pros and cons. 

For example, ServiceNow might have some beneficial features but might be missing others that are available in the solution. 

For us, it isn't so much that the solution is better than others but rather that its features are the best fit for our needs. Use case is important and we feel the solution is better for operations management than other tools such as ServiceNow. 

I rate the solution an eight out of ten.

We use BMC TrueSight Operations Management in a Microsoft-based environment which we feel is best for performance monitoring and management. In our company, most of the workload is on Microsoft but the new version of the solution can monitor the workload of Linux too. My multi-fact servers are readily available and best practices are being suggested. I do not have to work and create everything from scratch because most of the features are there. Most of the alerts are available and very active but there are times I have to modify the extra alerts.

The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good.

I have been using BMC TrueSight Operations Management for approximately five years.

The solution is stable. We have not needed to speak to the vendor regarding any issues, it has been operating very well.

The solution is scalable.

We have more than 200 users in my organization using this solution and there are approximately three staff members that log into the solution for management and to check the resources. We had plans to increase usage of the solution but because of financial issues, we are not able to at this time.

We have been in contact with technical support to align our objectives and to determine their effectiveness and for information regarding updates. We have been satisfied with the support and we have not needed them for any issues, only information.

The solution gives clear instructions of what systems are required. You are able to simply plug data as a virtual machine in your environment and they have the option of going to the cloud. In the cloud version, you can easily enable the subscription and start working, deploying, and integrate with your environment.

On the client side, I do not have to configure or update anything on the software. It discovers what is running on the client-side system and it automatically does everything.

We used a vendor to do the implementation because of our company policy and to make sure it was done correctly.

The solution only requires updates for the maintenance of the solution.

The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high.

I rate BMC TrueSight Operations Management a ten out of ten.

I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this.

I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. 

There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions.

I have been using BMC TrueSight Operations Management for six years.

BMC support is very good, and they always find solutions. They can give you a release back or batch it if somebody needs assistance. This is a good thing for BMC support. BMC support is very good, and you can get the full journey if you have the full solution. 

BMC TrueSight Operations Management has a module covering all the applications and search, the website hardware utilization, and the traffic and storage. You can get all the details, and it will be better if you have different websites. You have the full journey and no need to bother the tool itself.

The initial setup is straightforward and easy to implement quickly. You can receive all the data, and you can have a lot of dashboards covering all the details like how much traffic, the OS, the federal ID, client ID, and location. If all of this is the same, you can create tables, dashboards, server ID, and client ID.

I would advise potential users to try to get TrueSight Infrastructure Monitoring and synthetic when implementing BMC. Then they will have a very powerful solution. The main point is that it's the manager of managers. It would be best if you highlighted this, and BMC can integrate with all monitoring solutions. They will have only one screen to show all. That is the multiple monitoring application.

On a scale from one to ten, I would give BMC TrueSight Operations Management an eight.

BMC TrueSight Operations Management is used to monitor the infrastructure, applications, and databases.

It's very good. I like it.  It's a great product, but there are some things that could be improved, such as the dashboards.

The dashboards could be better. The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions.

The initial setup could be simplified.

I have been working with BMC TrueSight Operations Management for approximately 12 years.

We are working with version 11.304.

After you configure everything, it's stable.

BMC TrueSight Operations Management is easily scalable.

In our company, we have four people who use this solution.

Technical support used to be better a few years ago. The level was slightly lower than expected. For the time being, it's not great, but occasionally they are good, but that is dependent on the consultant who answers the phone.

They usually respond quickly, but it's not the solution we require, and it's not always effective, but it can be. Technical training would help.

I used Entuity. I also have basic knowledge of PRTG and Nagios. From those three, I have more working knowledge of Entuity.

I started working with Entuity, nine or ten years ago. We stopped using it two years ago. We are not familiar with the current versions.

I am currently working with Helix Operations Management and the ServiceNow ITOM.

In general, it is not easy to install. It's complex. There are too many components, and you must set them up and work with the infrastructure team on permissions and file reports. Because there are so many components, this becomes more complicated and difficult, particularly in terms of infrastructure management. It is not easy to install.

We have a monitoring team. We work alongside them to manage and support the solution.

I'm not familiar with it. They have changed the licensing fees.

You will face some difficulties unless you have someone with advanced knowledge of the solution.

I would rate BMC TrueSight Operations Management a seven out of ten.

I am a certified TrueSight Operations Administrator where I monitor and implement BMC products. This solution is used to monitor various software infrastructures (i.e. servers, databases, hardware, etc.).

I like everything about this tool.

There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer.

I have been using this solution for the last ten years.

This is a stable solution.

This is a scalable solution.

There are some troubleshooting steps that we are able to resolve ourselves. In the event that we are unable to resolve it, we simply just raise a case with BMC support and that are always there to help if necessary.

This is a straightforward solution all around and there are three ways that you are able to install it: a silent installer, a command-line installer, plus Linux OS and Windows installers.

Depending on the project requirements, basic installation takes about five days for standalone setup. In the event that there is an HA setup that needs to be taken, an additional five or so days can be added to that time.

We have implemented this for a bank that has their entire infrastructure monitored by BMC and they have about five thousand users.

We use out in-house team to implement the solution for our clients. We have a team of three people for maintenance of the tool.

Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support.

I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements.

I would rate this solution a nine out of ten.

ITSM is used for incident tracking. We have deployed it for one of our customers that is in the telecom domain. Service providers are using this tool to log tickets related to the product they are using from the main organization. They log tickets in case they're facing some issue with the services they're using or providing to their customers. 

Apart from that, we have implemented the end-to-end change management life cycle and the knowledge management module as a self-service tool. Basically in all ITSM modules, we are delivering solutions to the customer.

I'm currently working with product version 21.3. It's deployed on-prem.

Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers.

The UI for the end users could be improved and more flexible than it is now. If it becomes more flexible, it will be the best interface among all ITSM centers.

I have been using this solution for about 12 and a half years.

It's very stable.

It's highly scalable.

Technical support is very good.

It's straightforward. For complexity, I would rate it 1 out of 5.

I would rate this solution 10 out of 10.