BMC TrueSight Operations Management OverviewUNIXBusinessApplication

BMC TrueSight Operations Management is the #2 ranked solution in top Event Monitoring tools, #5 ranked solution in top AIOps tools, #6 ranked solution in APM tools, #9 ranked solution in top Cloud Monitoring Software, and #12 ranked solution in Infrastructure Monitoring tools. PeerSpot users give BMC TrueSight Operations Management an average rating of 8.4 out of 10. BMC TrueSight Operations Management is most commonly compared to BMC Helix Monitor: BMC TrueSight Operations Management vs BMC Helix Monitor. BMC TrueSight Operations Management is popular among the large enterprise segment, accounting for 75% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 24% of all views.
BMC TrueSight Operations Management Buyer's Guide

Download the BMC TrueSight Operations Management Buyer's Guide including reviews and more. Updated: December 2022

What is BMC TrueSight Operations Management?

BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.

BMC TrueSight Operations Management Features

BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:

  • TrueSight Smart Reporting
  • Broad monitoring capabilities
  • Hundreds of integrations
  • Event grouping
  • Proactive alerts
  • Incident tickets
  • Cause analysis
  • Automated log analysis

BMC TrueSight Operations Management Benefits

Some of the benefits of using BMC TrueSight Operations Management include:

  • Detects performance issues: BMC TrueSight Operations Management helps you detect and address performance abnormalities before they impact your organization.
  • Beneficial for IT teams: Since BMC TrueSight Operations Management automatically learns the behavior of your infrastructure, it is able to alert you when specific behaviors require attention, helping IT departments focus on other pressing priorities.
  • Cost efficient: BMC TrueSight Operations Management will save your company money by eliminating the need to manage thousands of traditional, static thresholds for event generation.
  • Reduces manual tasks: BMC TrueSight Operations Management minimizes the need to manually define, configure, and maintain correlation rules and policies.
  • Fewer false alarms: With BMC TrueSight Operations Management, the number of false alarms and associated incidents decreases drastically.

Reviews from Real Users

Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.

Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”

An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”


BMC TrueSight Operations Management was previously known as ProactiveNet, TrueSight Operations Management.

BMC TrueSight Operations Management Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

BMC TrueSight Operations Management Video

BMC TrueSight Operations Management Pricing Advice

What users are saying about BMC TrueSight Operations Management pricing:
  • "BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."
  • "The solution is based on endpoints and knowledge models which can be costly."
  • "The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."
  • "They have changed the licensing fees."
  • "Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
  • BMC TrueSight Operations Management Reviews

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    General Manager - Sales at a tech services company with 201-500 employees
    Reseller
    Top 10
    Intelligent and proactive monitoring solution that's reliable and easy to scale
    Pros and Cons
    • "Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
    • "This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."

    What is our primary use case?

    If you have a TrueSight umbrella, it is a capturing tool that used to be called BPPM (BMC ProactiveNet Performance Management), or Patrol, and it proactively monitors your IT infrastructure, e.g. the data center containing your server applications, or database, middleware, or network devices.

    BMC TrueSight Operations Management is used for proactive monitoring where it has a connection with the email engine, so you can receive alerts. Through this solution, you can monitor your infrastructure, understand where the problem is coming from, and more easily understand your infrastructure. BMC TrueSight Operations Management is a firefighter that will help you when problems come.

    What is most valuable?

    There are many features that are most valuable in BMC TrueSight Operations Management.

    First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently.

    The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.

    What needs improvement?

    There are still many things that can be improved in BMC TrueSight Operations Management.

    They need to dig deeper into the layers of application monitoring. They're very strong in server and network monitoring, but they're still lacking on many of the sites, and there's still much work to be done on cloud monitoring.

    These are the areas that need improvement for this solution.

    We would be expecting additional features in the next release, as they always come up with good features and updates during version upgrades.

    I'd like to see more features in the application side as they are lacking, when compared to AppDynamics or other competitors who have advantage over application monitoring features.

    On the Cloud side, what I'd like to see on the next release is for this solution to be 100% on the Cloud, rather than it being a hybrid model.

    These are the things we are looking forward to in the next release.

    For how long have I used the solution?

    Our company has been a partner of BMC for almost 18 years, and that's the amount of time we've been using solutions from BMC.

    Buyer's Guide
    BMC TrueSight Operations Management
    December 2022
    Learn what your peers think about BMC TrueSight Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: December 2022.
    656,862 professionals have used our research since 2012.

    What do I think about the stability of the solution?

    This solution is 100% reliable. It's stable.

    What do I think about the scalability of the solution?

    BMC TrueSight Operations Management is easy to scale. It can easily take any load, and any of the tools out there. It's an enterprise level tool.

    How are customer service and support?

    We contacted BMC technical support several times. The L1 and L2 support team need improvement in terms of product knowledge, but most of the time, they're always available and always trying to help us out.

    There were many cases where there was a lack of response, or a longer response time. If a product defect has been found, for example, the case has to be escalated to a senior or another department, e.g. R&D, which means we have to wait for a response from that senior or from the R&D department, and that usually takes time.

    How was the initial setup?

    The initial setup for BMC TrueSight Operations Management is straightforward, but it's not that typical when deployed on-premises. It depends on the environment of the customer, the infrastructure, and how dependent it is. It also depends on the complexity of that environment, and what kind of tools they have in their network devices.

    There can be a number of things that could make the setup straightforward or complex, e.g. If the environment is very clean and only have one or two volumes when they're using Cisco or SP, then it's easy to improve, but when the variants are too much, then it could take time.

    What's my experience with pricing, setup cost, and licensing?

    BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Small, medium, and large-sized companies can afford it. Its licensing model is simple and based on the devices. You get the licenses based on the number of servers or network devices.

    There are no hidden costs from BMC. They are very transparent with their customers. Everything's in front of the customer, including charges. They are really transparent. What we say and what BMC says, we make sure to deliver to the customer. Everything's very, very clear, including pricing and charges.

    Which other solutions did I evaluate?

    I evaluated AppDynamics.

    What other advice do I have?

    We are a partner of BMC Software, RiskNow, and Atlassian.

    We have experience with all end-to-end BMC tools, starting from BMC Remedy ITSM for automations, to their operations management tool: BMC TrueSight Operations Management, which is used for monitoring, etc. We recommend these tools for our customers to use, except for application monitoring, as we didn't find a good tool for this on the BMC side, so we went with AppDynamics, then moved to Cisco. We are also looking into Dynatrace and exploring if our customers can use it.

    We're always recommending the latest version of BMC TrueSight Operations Management to our customers, and we keep on upgrading if a new version is available.

    Most of our customers have this solution deployed on-premises. If it was deployed on cloud, then we wouldn't have to take care of the upgrade, because it will be done automatically. Though cloud deployment is picking up, most of our customers are still deploying on-premises.

    Apart from being a reseller of this solution, we also perform 100% implementation and other processes for our customers. We do end-to-end customer management.

    After deployment, BMC TrueSight Operations Management only requires normal maintenance, or it can be taken cared of under managed services. Maintenance of this solution is hassle-free. It's just normal updating, e.g. patching.

    This solution works well for any company size: small, medium, or large. It can take the load off any enterprise, no matter the size. It can be onboarded for a very big conglomerate without any challenge.

    My advice to others looking into implementing BMC TrueSight Operations Management is to first find a partner for this solution. Once the implementation is done successfully, they can start using it. This is a beautiful solution and it works 100%, but it will still depend on how you're using it and how you're taking care of it. You need to take care of it so you can use it for a long time.

    I'm rating BMC TrueSight Operations Management a ten out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
    PeerSpot user
    TrueSight Senior consultant
    Consultant
    Top 10
    Easily build logic and algorithms into a field of events via the event management tool
    Pros and Cons
    • "The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
    • "The dashboard and performance graphs should include a way to automatically schedule and export reports."

    What is our primary use case?

    Our company uses the solution to monitor assets and infrastructures for customers. We have 500 technicians who load asset details and monitor hardware or SMP-based devices. 

    The out-of-the-box format allows us to integrate any components within the toolset console and provide an end-to-end solution for customers. 

    What is most valuable?

    The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down. Some event management tools are built-in and some are customized to the environment. 

    What needs improvement?

    The dashboard and performance graphs should include a way to automatically schedule and export reports.

    The licensing category has single endpoints and entities but should also include CMDB and other integrated components. It should be capable of providing which countries need more licenses and what endpoints they use to narrow down information for developers. 

    BMC Helix is the SaaS solution but it is not yet mature so some features are missing. It is difficult to transition customers from TrueSight to Helix when the same customization is not available. For example, the solution provides control for building custom knowledge modules in the repository and bringing them to the server endpoints. However, Helix does not allow control over the repository and instead manages it within the solution. The customer should have complete control like they do in the solution because the SaaS format can cause data privacy issues.

    For how long have I used the solution?

    I have been using the solution for eight years. 

    How are customer service and support?

    Technical support is good and responsive. They provide advance notice of updates and actions. 

    I rate technical support a ten out of ten. 

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The ease of setup depends on the environment but is straightforward as long as prerequisites are in place. 

    A simple environment is easy to setup. 

    A complex environment with multiple data centers and touch points will have a complex architecture. It is important to make sure that service is available across the environment with a zero mean time error and that takes time. 

    I rate setup an eight out of ten. 

    What about the implementation team?

    We implement the solution for our customers and have certain guidelines that we follow. 

    For example, a customer interested in mounting dashboards will not be given complete access because we control user-level access for them. We determine if the customer wants to view events in the console or if they want to see the performance of their hardware. We then provide a set of guidelines and documentation that includes those specific features. 

    We give customers the level of access they desire rather than complete access to the entire solution. 

    What's my experience with pricing, setup cost, and licensing?

    The solution is based on endpoints and knowledge models which can get costly. 

    Pricing is a little bit high so I rate it a six out of ten. 

    Which other solutions did I evaluate?

    There are many options in this category, each with its own pros and cons. 

    For example, ServiceNow might have some beneficial features but might be missing others that are available in the solution. 

    For us, it isn't so much that the solution is better than others but rather that its features are the best fit for our needs. Use case is important and we feel the solution is better for operations management than other tools such as ServiceNow. 

    What other advice do I have?

    I rate the solution an eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Flag as inappropriate
    PeerSpot user
    Buyer's Guide
    BMC TrueSight Operations Management
    December 2022
    Learn what your peers think about BMC TrueSight Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: December 2022.
    656,862 professionals have used our research since 2012.
    System Administrator at a comms service provider with 201-500 employees
    Real User
    High performance, rich reports, and stable

    What is our primary use case?

    We use BMC TrueSight Operations Management in a Microsoft-based environment which we feel is best for performance monitoring and management. In our company, most of the workload is on Microsoft but the new version of the solution can monitor the workload of Linux too. My multi-fact servers are readily available and best practices are being suggested. I do not have to work and create everything from scratch because most of the features are there. Most of the alerts are available and very active but there are times I have to modify the extra alerts.

    What is most valuable?

    The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good.

    For how long have I used the solution?

    I have been using BMC TrueSight Operations Management for approximately five years.

    What do I think about the stability of the solution?

    The solution is stable. We have not needed to speak to the vendor regarding any issues, it has been operating very well.

    What do I think about the scalability of the solution?

    The solution is scalable.

    We have more than 200 users in my organization using this solution and there are approximately three staff members that log into the solution for management and to check the resources. We had plans to increase usage of the solution but because of financial issues, we are not able to at this time.

    How are customer service and technical support?

    We have been in contact with technical support to align our objectives and to determine their effectiveness and for information regarding updates. We have been satisfied with the support and we have not needed them for any issues, only information.

    How was the initial setup?

    The solution gives clear instructions of what systems are required. You are able to simply plug data as a virtual machine in your environment and they have the option of going to the cloud. In the cloud version, you can easily enable the subscription and start working, deploying, and integrate with your environment.

    On the client side, I do not have to configure or update anything on the software. It discovers what is running on the client-side system and it automatically does everything.

    What about the implementation team?

    We used a vendor to do the implementation because of our company policy and to make sure it was done correctly.

    The solution only requires updates for the maintenance of the solution.

    What's my experience with pricing, setup cost, and licensing?

    The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high.

    What other advice do I have?

    I rate BMC TrueSight Operations Management a ten out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Technical Services Team Lead at a tech services company with 51-200 employees
    Real User
    An end-to-end performance monitoring and event management solution with a useful synthetic monitor
    Pros and Cons
    • "I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
    • "I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."

    What is most valuable?

    I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this.

    What needs improvement?

    I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. 

    There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions.

    For how long have I used the solution?

    I have been using BMC TrueSight Operations Management for six years.

    How are customer service and technical support?

    BMC support is very good, and they always find solutions. They can give you a release back or batch it if somebody needs assistance. This is a good thing for BMC support. BMC support is very good, and you can get the full journey if you have the full solution. 

    BMC TrueSight Operations Management has a module covering all the applications and search, the website hardware utilization, and the traffic and storage. You can get all the details, and it will be better if you have different websites. You have the full journey and no need to bother the tool itself.

    How was the initial setup?

    The initial setup is straightforward and easy to implement quickly. You can receive all the data, and you can have a lot of dashboards covering all the details like how much traffic, the OS, the federal ID, client ID, and location. If all of this is the same, you can create tables, dashboards, server ID, and client ID.

    What other advice do I have?

    I would advise potential users to try to get TrueSight Infrastructure Monitoring and synthetic when implementing BMC. Then they will have a very powerful solution. The main point is that it's the manager of managers. It would be best if you highlighted this, and BMC can integrate with all monitoring solutions. They will have only one screen to show all. That is the multiple monitoring application.

    On a scale from one to ten, I would give BMC TrueSight Operations Management an eight.

    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    PeerSpot user
    Technology Specialist Consultant at a tech services company with 201-500 employees
    Reseller
    Top 10
    Robust, and responsive technical support, but setup could be simplified
    Pros and Cons
    • "BMC TrueSight Operations Management is easily scalable."
    • "The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."

    What is our primary use case?

    BMC TrueSight Operations Management is used to monitor the infrastructure, applications, and databases.

    What is most valuable?

    It's very good. I like it.  It's a great product, but there are some things that could be improved, such as the dashboards.

    What needs improvement?

    The dashboards could be better. The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions.

    The initial setup could be simplified.

    For how long have I used the solution?

    I have been working with BMC TrueSight Operations Management for approximately 12 years.

    We are working with version 11.304.

    What do I think about the stability of the solution?

    After you configure everything, it's stable.

    What do I think about the scalability of the solution?

    BMC TrueSight Operations Management is easily scalable.

    In our company, we have four people who use this solution.

    How are customer service and support?

    Technical support used to be better a few years ago. The level was slightly lower than expected. For the time being, it's not great, but occasionally they are good, but that is dependent on the consultant who answers the phone.

    They usually respond quickly, but it's not the solution we require, and it's not always effective, but it can be. Technical training would help.

    Which solution did I use previously and why did I switch?

    I used Entuity. I also have basic knowledge of PRTG and Nagios. From those three, I have more working knowledge of Entuity.

    I started working with Entuity, nine or ten years ago. We stopped using it two years ago. We are not familiar with the current versions.

    I am currently working with Helix Operations Management and the ServiceNow ITOM.

    How was the initial setup?

    In general, it is not easy to install. It's complex. There are too many components, and you must set them up and work with the infrastructure team on permissions and file reports. Because there are so many components, this becomes more complicated and difficult, particularly in terms of infrastructure management. It is not easy to install.

    What about the implementation team?

    We have a monitoring team. We work alongside them to manage and support the solution.

    What's my experience with pricing, setup cost, and licensing?

    I'm not familiar with it. They have changed the licensing fees.

    What other advice do I have?

    You will face some difficulties unless you have someone with advanced knowledge of the solution.

    I would rate BMC TrueSight Operations Management a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer:
    Flag as inappropriate
    PeerSpot user
    Vice President & Advisor - Compliance at a financial services firm with 5,001-10,000 employees
    Real User
    Excellent standalone solution with high availability
    Pros and Cons
    • "I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
    • "There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."

    What is our primary use case?

    I am a certified TrueSight Operations Administrator where I monitor and implement BMC products. This solution is used to monitor various software infrastructures (i.e. servers, databases, hardware, etc.).

    What is most valuable?

    I like everything about this tool.

    What needs improvement?

    There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer.

    For how long have I used the solution?

    I have been using this solution for the last ten years.

    What do I think about the stability of the solution?

    This is a stable solution.

    What do I think about the scalability of the solution?

    This is a scalable solution.

    How are customer service and support?

    There are some troubleshooting steps that we are able to resolve ourselves. In the event that we are unable to resolve it, we simply just raise a case with BMC support and that are always there to help if necessary.

    How was the initial setup?

    This is a straightforward solution all around and there are three ways that you are able to install it: a silent installer, a command-line installer, plus Linux OS and Windows installers.

    Depending on the project requirements, basic installation takes about five days for standalone setup. In the event that there is an HA setup that needs to be taken, an additional five or so days can be added to that time.

    We have implemented this for a bank that has their entire infrastructure monitored by BMC and they have about five thousand users.

    What about the implementation team?

    We use out in-house team to implement the solution for our clients. We have a team of three people for maintenance of the tool.

    What's my experience with pricing, setup cost, and licensing?

    Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support.

    What other advice do I have?

    I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements.

    I would rate this solution a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
    PeerSpot user
    Solution Architect at Tech Mahindra Limited
    Real User
    Incident tracking solution that allows service providers to log tickets for their products

    What is our primary use case?

    ITSM is used for incident tracking. We have deployed it for one of our customers that is in the telecom domain. Service providers are using this tool to log tickets related to the product they are using from the main organization. They log tickets in case they're facing some issue with the services they're using or providing to their customers. 

    Apart from that, we have implemented the end-to-end change management life cycle and the knowledge management module as a self-service tool. Basically in all ITSM modules, we are delivering solutions to the customer.

    I'm currently working with product version 21.3. It's deployed on-prem.

    What is most valuable?

    Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers.

    What needs improvement?

    The UI for the end users could be improved and more flexible than it is now. If it becomes more flexible, it will be the best interface among all ITSM centers.

    For how long have I used the solution?

    I have been using this solution for about 12 and a half years.

    What do I think about the stability of the solution?

    It's very stable.

    What do I think about the scalability of the solution?

    It's highly scalable.

    How are customer service and support?

    Technical support is very good.

    How was the initial setup?

    It's straightforward. For complexity, I would rate it 1 out of 5.

    What other advice do I have?

    I would rate this solution 10 out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer:
    Flag as inappropriate
    PeerSpot user
    Team Lead at Atos
    MSP
    Top 10
    An end-to-end performance monitoring solution with a useful event management feature

    What is our primary use case?

    BMC TrueSight Operations Management can be used to monitor anything on-premises. This includes the server, applications, log monitoring, event IT monitoring, process monitoring, etc.

    What is most valuable?

    I like the event management part.

    What needs improvement?

    It would be better if the initial setup and deployment were more straightforward.

    For how long have I used the solution?

    I have worked with BMC TrueSight Operations Management for more than eight years.

    What do I think about the stability of the solution?

    BMC TrueSight Operations Management is a stable solution.

    What do I think about the scalability of the solution?

    BMC TrueSight Operations Management is a scalable solution. We are monitoring a large environment.

    How are customer service and support?

    Technical support is good.

    How was the initial setup?

    The initial setup isn't straightforward and is a bit complex to implement. It really depends on the environment. I have implemented several accounts within one or two months if prerequisites are met or already in place. You need more than three people to manage and maintain this solution.

    What about the implementation team?

    I implement this solution.

    What other advice do I have?

    I would recommend this solution to potential users. I would tell potential users that we have to focus on the prerequisites and the planning phase. If these two things are taken care of properly, then the implementation will be smooth.

    On a scale from one to ten, I would give BMC TrueSight Operations Management an eight.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
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    Buyer's Guide
    Download our free BMC TrueSight Operations Management Report and get advice and tips from experienced pros sharing their opinions.
    Updated: December 2022
    Buyer's Guide
    Download our free BMC TrueSight Operations Management Report and get advice and tips from experienced pros sharing their opinions.