

ThousandEyes and Azure Monitor compete in network and cloud infrastructure monitoring. ThousandEyes has an advantage in deep network analysis, while Azure Monitor stands out with its cloud-optimized features.
Features: ThousandEyes offers comprehensive monitoring with capabilities to diagnose network issues across multiple layers. It provides end-to-end visibility crucial for tackling ISP issues and ensuring robust application monitoring. ThousandEyes is known for its flexibility in integration and a powerful alert system. Azure Monitor excels in cloud infrastructure monitoring with seamless Azure service integrations, real-time telemetry, and insightful dashboards. It also supports extensive alerting and analytics capabilities within Azure environments.
Room for Improvement: ThousandEyes needs better integration within Cisco's ecosystem and improvements in user training and dashboard customization. Its guest portal is challenging and expensive, primarily targeting larger enterprises. Azure Monitor’s complexity is an issue, requiring enhancements in AI features, network performance monitoring, and better integrations with other clouds like GCP and AWS. Its pricing model, particularly concerning real-time cost fluctuations and storage charges, is of concern.
Ease of Deployment and Customer Service: ThousandEyes is typically deployed in on-premises or hybrid environments, with consistent support and positive feedback on problem resolution during deployment. Azure Monitor supports primarily public cloud environments with some hybrid capabilities and is praised for its responsive and professional customer support.
Pricing and ROI: ThousandEyes is considered costly, suitable for larger enterprises, and offers substantial ROI through prevention of downtime and performance issues, using an annual licensing model. Azure Monitor offers a pay-as-you-go model, which can become expensive with increased data ingestion and storage, but is seen as more affordable within the Azure ecosystem, offering good value for cloud infrastructure monitoring with ROI from improved service and reduced downtime.
Azure Monitor helps prevent impacts on their system.
There has been a great ROI from using ThousandEyes, with significant time saved in troubleshooting as I can quickly pinpoint issues rather than spending time isolating them, alongside enhancing customer feedback and experience.
I have seen a return on investment by reducing troubleshooting time and having lesser user mapping error issues, in addition to engineering time saved through better observability and reduced organizational MTTR.
However, the second-line support is good.
Users end up getting no resolution from their team because they're outsourced vendors, and they don't have deeper expertise over any of the products they are referring to.
I would rate the support for Azure Monitor as a seven.
We contacted the support team, and they resolved it within a couple of hours.
The customer support for ThousandEyes is very proactive and supportive.
With APM, you can go heavy or you can go light. It just depends on what you want, what your use case is, and how reactive you want to be to system load or resilient to failure.
Azure Monitor is very scalable; there are no issues with scalability for different kinds of businesses.
Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.
ThousandEyes's scalability is excellent; it is very scalable and grows with my organization's needs.
Azure Monitor is working fine, yet I face a costing issue as if there are a lot of logs collected in the workspace or in the center, it becomes very costly.
From my experience, ThousandEyes has been stable up to 95%; I have not seen any stability issues.
ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.
If Azure Monitor can independently add one gigabyte, two gigabytes, or five gigabytes at least to log storage, I can fix the logs without syncing with Log Analytics Workspace and Sentinel.
The cost skyrockets once you start using it, and there are complaints that the actual cost of the Kubernetes cluster was less than the cost they were incurring for Azure Monitor.
The challenges with Azure Monitor are that it's initially complex to set up because you need multiple components.
Incidents should be alerted on and traced early, before they escalate to full outages.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
An area where ThousandEyes can be improved is in providing more in-depth packet analysis; we've found instances where ThousandEyes indicates everything is okay, but it's actually not.
When I export logs into the application, workspace, log analytic workspace, and into Sentinel to read reports, I need to add storage, which increases the cost.
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
My experience with pricing, setup cost, and licensing is that it comes in cheaper than alternatives.
The alerting features definitely help in reducing operational downtime for my customers by allowing us to get notifications in advance and take active actions.
I also appreciate the ability to measure feature activity, see what types of devices they are on, follow specific use cases, and measure the amount of traffic going to a particular application.
Resource monitoring is essential.
I measure the 70% improvement in customer experience through customer tickets and feedback after resolving issues, where previously, users faced problems and limited time on the platform, and after using ThousandEyes, the user time reached up to five to six hours a day, even for teams possibly totaling 30 hours a day.
ThousandEyes offers the best features including global internet and cloud visibility from distributed vantage points, application and network performance monitoring, real-time outage detection and incident alerts, end-to-end path visualization for rapid troubleshooting, proactive issue demarcation, and historical data.
ThousandEyes has become critical for swift network troubleshooting as well, so anytime that there's potential issues with applications or we want to be proactive in resolving potential issues before they arise, ThousandEyes is really the platform that we're leveraging for WAN monitoring, Wi-Fi, latency, packet loss, etc.
| Product | Mindshare (%) |
|---|---|
| Azure Monitor | 2.6% |
| ThousandEyes | 1.9% |
| Other | 95.5% |


| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 7 |
| Large Enterprise | 29 |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 3 |
| Large Enterprise | 16 |
Azure Monitor delivers comprehensive monitoring across applications and cloud resources, integrating seamlessly with Azure services to enhance performance tracking and telemetry analysis.
Azure Monitor extends monitoring capabilities for applications, infrastructure, and security, featuring easy integration with Azure and third-party tools. It supports dynamic alerting and telemetry, offering log analytics and metrics gathering. Users benefit from its alert system and intuitive dashboards, making it a preferred choice for multi-cloud and infrastructure monitoring across diverse IT environments. While users seek improved query building and interface navigation, they appreciate its scalability and cost-effectiveness.
What key features does Azure Monitor offer?Azure Monitor sees widespread use for infrastructure and application monitoring across industries. Companies rely on it for performance tracking and incident management, often integrating it with Application Insights for enriched data analysis. Organizations use it to monitor servers and cloud services, utilizing its capabilities in DevOps practices and during cloud transformation processes for analyzing database metrics and ensuring efficient application functioning.
ThousandEyes offers cutting-edge monitoring capabilities with advanced features such as end-to-end network monitoring, real-time alerts, and application insights. It supports integration with Cisco products and provides visibility into network paths, helping businesses maintain superior network performance.
ThousandEyes is renowned for its ability to diagnose network issues by offering comprehensive network path visualization and detailed analytics. Its ability to detect packet loss and monitor ISPs ensures robust network security. The integration capabilities, particularly with Cisco platforms, make it versatile for businesses requiring customizable dashboards. Users benefit from ease of use and real-time alert systems, though improvements in guest portal usability, packet analysis, and integration with Cisco platforms are needed. Enhancements in automation, knowledge resources, and application-level features could benefit users, alongside better network device monitoring through SNMP and improved path visualization. Additionally, better incident management and alert detection systems are anticipated.
What are the key features of ThousandEyes?Businesses across sectors leverage ThousandEyes for seamless network monitoring and diagnostics. It is invaluable for ensuring connectivity across LANs, Wi-Fi, internet, and SaaS applications. ThousandEyes provides critical insights into internet and ISP performance, significantly benefiting industries reliant on robust digital infrastructure.
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