Azure Monitor vs BMC TrueSight Operations Management comparison

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19,148 views|16,331 comparisons
88% willing to recommend
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2,939 views|2,005 comparisons
88% willing to recommend
Comparison Buyer's Guide
Executive Summary
Updated on Jun 28, 2023

We performed a comparison between Azure Monitor and BMC TrueSight Operations Management based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Azure Monitor's setup can be complicated and time-consuming, with a need for assistance for inexperienced users. On the other hand, BMC TrueSight Operations Management provides clear guidance and can be relatively simple to implement, depending on the customer's infrastructure and tools. However, the setup for BMC TrueSight Operations Management can also be complex and rely on the specific environment and prerequisites in place.
  • Features: Azure Monitor is known for its easy setup, low-cost pricing, and comprehensive monitoring capabilities. On the other hand, BMC TrueSight Operations Management is praised for its advanced proactive monitoring, built-in correlation logic, and Helix Innovation Studio for enterprise application development.
  • Pricing: Azure Monitor offers pay-as-you-go pricing that is flexible and tailored to the user's needs, with a monthly fee based on log file size. In contrast, BMC TrueSight Operations Management has a high price point that is determined by the number of devices, with an annual licensing fee that varies based on customer requirements.
  • Service and Support: While Azure Monitor's support has mixed reviews, some users find them helpful and responsive, while others find them unhelpful and slow to respond. On the other hand, BMC TrueSight Operations Management's support is generally rated as good, but some users feel that their L1 and L2 support teams lack product knowledge and are slow to respond. Suggestions have been made for technical training to improve their support team's effectiveness.
  • ROI: Azure Monitor's ROI was described as varying based on user experience. BMC TrueSight Operations Management's ROI is uncertain.

Comparison Results: Azure Monitor is the preferred option due to its ease of setup, low-cost pricing, and integration with other Microsoft technologies. It also provides a more convenient and efficient solution for developers by offering a one-stop place to monitor all cloud resources across multiple subscriptions in one dashboard. BMC TrueSight Operations Management has valuable features, but needs improvement in areas such as cloud monitoring, reporting dashboards, and pricing.

To learn more, read our detailed Azure Monitor vs. BMC TrueSight Operations Management Report (Updated: March 2024).
768,246 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It is a robust, stable product.""Data exporting is easy, and this tool works seamlessly with other solutions. It's a stable and low-priced solution.""Good load and metrics gathering and very good analysis.""Azure Monitor is useful because of the useful application insights and telemetry, such as metrics and logs.""The dashboard allows us to easily track various metrics and quickly understand the overall health of our system.""The most valuable feature is the universality of their functionalities in all Azure services, including, software solutions.""The tool's most valuable feature is the alert system, which can be set according to our metrics. The integration is smooth.""The feature that I found most valuable in Azure Monitor is its monitoring abilities. With Azure Monitor, you are able to monitor all of your cloud resources across multiple subscriptions in one dashboard and create solution-specific alerts that can trigger an email to the team responsible for that specific solution."

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"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events.""The initial setup of BMC TrueSight Operations Management was easy.""Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it.""It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools""We can verify uptimes as another source of keeping devices in compliance.""The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good.""I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this.""The ability to pull hosts together to show what processes are running, so it can be used for change management."

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Cons
"Enhancing and reaching a level of detail that facilitates pinpointing and addressing issues at such a refined level within the application and database components would be helpful.""The length of latency is terrible and needs to be improved.""I would like more transparency when we use the solution with another environment, like on-premises, or on another cloud environment, like AWS or GCP.""The solution's monitoring feature has limitations for analyzing multiple metrics.""They can simplify the overall complexity since you have multiple data sources in the cloud for monitoring. It's quite simple, but there are so many portals. It takes time to work with it. If they could simplify the user configuration, that would be good.""I need connectivity with cost management.""The process of implementation needs to be easier.""This solution could be improved with more out-of-the-box functionalities and artificial intelligence to complete event correlation."

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"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy.""The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems.""The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support.""The UI for the end users could be improved and more flexible than it is now.""The solution's support service could be better.""The product must provide application or service monitoring features.""The solution is overly complex.""I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."

More BMC TrueSight Operations Management Cons →

Pricing and Cost Advice
  • "Azure Monitor is a low-priced solution, which is why it would work best on small-scale projects."
  • "The price of the solution is reasonable."
  • "Azure Monitor is a competitively priced solution."
  • "Azure Monitor is one of the more cost effective solutions on the market."
  • "The cost of Azure Monitor application performance should be less expensive."
  • "The licensing is a monthly fee."
  • "I would rate Azure Monitor a two out of five for affordability."
  • "The solution is very costly because you have to pay for various things such as adding to logs and internet alerts."
  • More Azure Monitor Pricing and Cost Advice →

  • "Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
  • "The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
  • "Pricing is very high."
  • "We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
  • "Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
  • "It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
  • "There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
  • "The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
  • More BMC TrueSight Operations Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we… more »
    Top Answer:Azure Monitor is a very easy-to-use product in the cloud environment.
    Top Answer:We cannot use AI services with the solution.
    Top Answer:The tool is flexible enough to be customized based on customer requirements.
    Top Answer:The product must provide more AI capabilities. AI is already available but must play a deeper role in the solution.
    Ranking
    Views
    19,148
    Comparisons
    16,331
    Reviews
    30
    Average Words per Review
    509
    Rating
    7.7
    Views
    2,939
    Comparisons
    2,005
    Reviews
    14
    Average Words per Review
    408
    Rating
    7.7
    Comparisons
    Also Known As
    ProactiveNet, TrueSight Operations Management
    Learn More
    Overview

    Azure Monitor is a comprehensive monitoring solution offered by Microsoft Azure. It provides a centralized platform for monitoring the performance and health of various Azure resources, applications, and infrastructure. 

    With Azure Monitor, users can gain insights into the availability, performance, and usage of their applications and infrastructure. The key features of Azure Monitor include metrics, logs, alerts, and dashboards. Metrics allow users to collect and analyze performance data from various Azure resources, such as virtual machines, databases, and storage accounts. 

    Logs enable users to collect and analyze log data from different sources, including Azure resources, applications, and operating systems. Azure Monitor also provides a robust alerting mechanism that allows users to set up alerts based on specific conditions or thresholds. These alerts can be configured to notify users via email, SMS, or other notification channels. Additionally, Azure Monitor offers customizable dashboards that allow users to visualize and analyze their monitoring data in a personalized and intuitive manner.  

    Azure Monitor integrates seamlessly with other Azure services, such as Azure Automation and Azure Logic Apps, enabling users to automate actions based on monitoring data. It also supports integration with third-party monitoring tools and services, providing flexibility and extensibility. 

    Overall, Azure Monitor is a powerful and versatile monitoring solution that helps users gain deep insights into the performance and health of their Azure resources and applications. It offers a wide range of features and integrations, making it a comprehensive solution for monitoring and managing Azure environments.

    BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.

    BMC TrueSight Operations Management Features

    BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:

    • TrueSight Smart Reporting
    • Broad monitoring capabilities
    • Hundreds of integrations
    • Event grouping
    • Proactive alerts
    • Incident tickets
    • Cause analysis
    • Automated log analysis

    BMC TrueSight Operations Management Benefits

    Some of the benefits of using BMC TrueSight Operations Management include:

    • Detects performance issues: BMC TrueSight Operations Management helps you detect and address performance abnormalities before they impact your organization.
    • Beneficial for IT teams: Since BMC TrueSight Operations Management automatically learns the behavior of your infrastructure, it is able to alert you when specific behaviors require attention, helping IT departments focus on other pressing priorities.
    • Cost efficient: BMC TrueSight Operations Management will save your company money by eliminating the need to manage thousands of traditional, static thresholds for event generation.
    • Reduces manual tasks: BMC TrueSight Operations Management minimizes the need to manually define, configure, and maintain correlation rules and policies.
    • Fewer false alarms: With BMC TrueSight Operations Management, the number of false alarms and associated incidents decreases drastically.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.

    Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

    A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”

    An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”


    Sample Customers
    Rackspace, First Gas, Allscripts, ABB Group
    Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
    Top Industries
    REVIEWERS
    Computer Software Company33%
    Financial Services Firm14%
    Comms Service Provider14%
    Government10%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Financial Services Firm12%
    Government8%
    Manufacturing Company7%
    REVIEWERS
    Financial Services Firm32%
    Comms Service Provider21%
    Healthcare Company11%
    Manufacturing Company11%
    VISITORS READING REVIEWS
    Financial Services Firm21%
    Computer Software Company13%
    Government9%
    Manufacturing Company6%
    Company Size
    REVIEWERS
    Small Business36%
    Midsize Enterprise13%
    Large Enterprise51%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise14%
    Large Enterprise68%
    REVIEWERS
    Small Business40%
    Midsize Enterprise12%
    Large Enterprise48%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise9%
    Large Enterprise76%
    Buyer's Guide
    Azure Monitor vs. BMC TrueSight Operations Management
    March 2024
    Find out what your peers are saying about Azure Monitor vs. BMC TrueSight Operations Management and other solutions. Updated: March 2024.
    768,246 professionals have used our research since 2012.

    Azure Monitor is ranked 4th in Application Performance Monitoring (APM) and Observability with 44 reviews while BMC TrueSight Operations Management is ranked 16th in Application Performance Monitoring (APM) and Observability with 48 reviews. Azure Monitor is rated 7.6, while BMC TrueSight Operations Management is rated 8.2. The top reviewer of Azure Monitor writes "A powerful Kusto query language but the alerting mechanism needs improvement". On the other hand, the top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". Azure Monitor is most compared with Datadog, Dynatrace, Prometheus, Sentry and Grafana, whereas BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and SCOM. See our Azure Monitor vs. BMC TrueSight Operations Management report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors and best Cloud Monitoring Software vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.