Azure Monitor vs ITRS Geneos comparison

Microsoft and ITRS are both solutions in the Application Performance Monitoring (APM) and Observability category. Microsoft is ranked #5 with an average rating of 7.8, while ITRS is ranked #35 with an average rating of 6.5. Microsoft holds a 6.7% mindshare in APM, compared to ITRS’s 1.3% mindshare. Additionally, 90% of Microsoft users are willing to recommend the solution, compared to 96% of ITRS users who would recommend it.

Azure Monitor

Read 55 Azure Monitor reviews

13,217 Views
8,405 Comparison Views

90% willing to recommend

ITRS Geneos

Read 57 ITRS Geneos reviews

3,333 Views
1,596 Comparison Views

96% willing to recommend

Azure Monitor

ITRS Geneos

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

Both ITRS Geneos and Azure Monitor are competing products in the system monitoring space. Azure Monitor tends to have the upper hand due to its comprehensive feature set, making it worth the higher price despite ITRS Geneos having specific capabilities.

Features: ITRS Geneos is valued for its ability to monitor complex IT infrastructure with precision, detailed performance tracking, and real-time alerting. Azure Monitor is praised for its extensive integration capabilities, holistic monitoring approach, and broad feature set suitable for diverse environments.

Room for Improvement: Users of ITRS Geneos express a need for better scalability, easier configuration options, and more intuitive user interface. Users of Azure Monitor indicate the need for more intuitive alerting, improved log management, and enhancements in user experience to match Geneos' ease of use.

Ease of Deployment and Customer Service: ITRS Geneos deployment reviews highlight a streamlined but intricate process needing technical expertise. Customer service is responsive and knowledgeable. Azure Monitor deployment is relatively straightforward but may need fine-tuning post-deployment. Azure's customer service is robust but seen as less personalized compared to ITRS Geneos. Azure Monitor offers easier deployment, while ITRS Geneos provides more personalized support.

Pricing and ROI: ITRS Geneos users find the setup cost quite high, but they acknowledge the return on investment due to its specialized capabilities. Azure Monitor has a mixed response regarding setup costs but generally favorable ROI due to its comprehensive features. Despite ITRS Geneos being more expensive, the ROI aligns closely with Azure Monitor, making them comparable in value.

To learn more, read our detailed Azure Monitor vs. ITRS Geneos Report (Updated: June 2025).

Buyer's Guide

Azure Monitor vs. ITRS Geneos

June 2025

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Azure Monitor

Ranking in Application Performance Monitoring (APM) and Observability

5th

Average Rating

7.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Cloud Monitoring Software (3rd)

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

35th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (67th), IT Infrastructure Monitoring (46th)

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Azure Monitor is 6.7%, down from 8.8% compared to the previous year. The mindshare of ITRS Geneos is 1.3%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Muhammad Usman Khawar

Software Engineer (DevOps/ SRE) at Sensys LLC

Native integration simplifies monitoring but documentation and cost improvements are needed

The ease of access in Azure is significant since it's native to the platform and easy to integrate. It has no maintenance overhead, and users don't have to navigate to another portal to get their desired result. It's the handiness that it has, rather than the features. The interpretation from the logs and injection requires custom runbooks. While it's complex, many services provide native insights and workbooks. It does the basic job quite efficiently. They added new kinds of metrics with more integrations to send out metrics. They have even added support for third-party tools that can be integrated. Azure Monitor is working on improvements and becoming more mature. Azure Monitor is stable and scalable. Azure Monitor is evolving with new workbooks and dashboards.

Read full review

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the most useful aspects of this solution is the out-of-the-box functionality on all areas, especially on Application Insights, zero instrumentation, and artificial intelligence for event correlation."

"Azure Monitor is useful because of the useful application insights and telemetry, such as metrics and logs."

"I find the query language in this tool very beneficial, as it allows me to customize some dashboards and create alerts according to my thresholds and metrics."

"It is a move-in powerful feature compared to other market-leading tools."

"The solution very easily integrates with Azure services and in one click you can monitor your resource."

"The solution works well overall. It's easy to implement and simple to use."

"The solution's most valuable features are its ease of use and support for multiple environments"

"The solution's most valuable features are its ability to focus on delivery and maximizing the performance of applications and services."

More Azure Monitor pros

"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."

"Custom script toolkits"

"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."

"The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise."

"One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it."

"Tons of default modules which are available out of the box"

"Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue."

More ITRS Geneos pros

Cons

"The default interface should be improved."

"They should include advanced logging on the database level in the Azure pool."

"In terms of pricing, Azure Monitor's billing based on data size can sometimes lead to increased costs, especially when developers need to purge data frequently. While there are mechanisms in place to track and manage this, there is room for improvement in terms of optimizing data pausing and related processes. Enhancements in this area could help mitigate potential billing concerns and provide a more seamless experience for users."

"Azure Monitor could improve the visualization aspect and integrate better with other third-party services."

"The scalability could be improved as there are some limitations."

"The cost skyrockets once you start using it, and there are complaints that the actual cost of the Kubernetes cluster was less than the cost they were incurring for Azure Monitor."

"The process of implementation needs to be easier."

"The product should integrate well with other tools or clouds in the future, as it is one of the areas where the product currently has certain shortcomings."

More Azure Monitor cons

"It needs to be easier to configure, especially with the JMX plugins."

"t needs to have better middleware integration for things such as application and Microsft SQL servers."

"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

"I would like better access to the data that is being collected."

"The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot."

"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."

"Much of the reporting outside of the user interface is very basic and requires much customization to be useful."

More ITRS Geneos cons

Pricing and Cost Advice

"Azure Monitor is one of the more cost effective solutions on the market."

"The solution’s pricing depends on how much logs it collects."

"The tool's pricing is very good. I could say that Microsoft offers different cost models, which are listed on the product's website."

"Besides standard licensing fees the customer needs to additionally pay based on the ingested data size"

"Azure Monitor is a low-priced solution, which is why it would work best on small-scale projects."

"The product offers a pay-as-you-go model to users. The charges are to be paid according to the usage of the product."

"The solution is a pay-as-you-go consumption service and is the least expensive in the market."

"The licensing is a monthly fee."

More Azure Monitor pricing and cost advice

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

More ITRS Geneos pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

13%

Manufacturing Company

Government

Financial Services Firm

75%

Computer Software Company

University

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How does Splunk compare with Azure Monitor?

Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...

See all answers

What do you like most about Azure Monitor?

Azure Monitor is a very easy-to-use product in the cloud environment.

See all answers

What needs improvement with Azure Monitor?

The primary challenge is the documentation. The major challenge that remains is the costing factor for the logs ingestion. The cost skyrockets once you start using it, and there are complaints that...

See all answers

What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.

See all answers

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

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Product Reports

Buyer's Guide

Azure Monitor

June 2025

Download Azure Monitor product report

Buyer's Guide

ITRS Geneos

June 2025

Download ITRS Geneos product report

Also Known As

No data available

Geneos

Overview

Azure Monitor is a comprehensive monitoring solution offered by Microsoft Azure. It provides a centralized platform for monitoring the performance and health of various Azure resources, applications, and infrastructure.

With Azure Monitor, users can gain insights into the availability, performance, and usage of their applications and infrastructure. The key features of Azure Monitor include metrics, logs, alerts, and dashboards. Metrics allow users to collect and analyze performance data from various Azure resources, such as virtual machines, databases, and storage accounts.

Logs enable users to collect and analyze log data from different sources, including Azure resources, applications, and operating systems. Azure Monitor also provides a robust alerting mechanism that allows users to set up alerts based on specific conditions or thresholds. These alerts can be configured to notify users via email, SMS, or other notification channels. Additionally, Azure Monitor offers customizable dashboards that allow users to visualize and analyze their monitoring data in a personalized and intuitive manner.

Azure Monitor integrates seamlessly with other Azure services, such as Azure Automation and Azure Logic Apps, enabling users to automate actions based on monitoring data. It also supports integration with third-party monitoring tools and services, providing flexibility and extensibility.

Overall, Azure Monitor is a powerful and versatile monitoring solution that helps users gain deep insights into the performance and health of their Azure resources and applications. It offers a wide range of features and integrations, making it a comprehensive solution for monitoring and managing Azure environments.

Microsoft

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Sample Customers

Rackspace, First Gas, Allscripts, ABB Group

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Buyer's Guide

Azure Monitor vs. ITRS Geneos

June 2025

Free Report: Azure Monitor vs. ITRS Geneos

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