Azure Monitor vs ITRS Geneos comparison

Microsoft and ITRS are both solutions in the Application Performance Monitoring (APM) and Observability category. Microsoft is ranked #5 with an average rating of 7.8, while ITRS is ranked #34 with an average rating of 5.0. Microsoft holds a 6.0% mindshare in APM, compared to ITRS’s 1.2% mindshare. Additionally, 90% of Microsoft users are willing to recommend the solution, compared to 96% of ITRS users who would recommend it.

Azure Monitor

Read 55 Azure Monitor reviews

12,653 Views
12,020 Comparison Views

90% willing to recommend

ITRS Geneos

Read 57 ITRS Geneos reviews

4,056 Views
3,083 Comparison Views

96% willing to recommend

Azure Monitor

ITRS Geneos

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

Both ITRS Geneos and Azure Monitor are competing products in the system monitoring space. Azure Monitor tends to have the upper hand due to its comprehensive feature set, making it worth the higher price despite ITRS Geneos having specific capabilities.

Features: ITRS Geneos is valued for its ability to monitor complex IT infrastructure with precision, detailed performance tracking, and real-time alerting. Azure Monitor is praised for its extensive integration capabilities, holistic monitoring approach, and broad feature set suitable for diverse environments.

Room for Improvement: Users of ITRS Geneos express a need for better scalability, easier configuration options, and more intuitive user interface. Users of Azure Monitor indicate the need for more intuitive alerting, improved log management, and enhancements in user experience to match Geneos' ease of use.

Ease of Deployment and Customer Service: ITRS Geneos deployment reviews highlight a streamlined but intricate process needing technical expertise. Customer service is responsive and knowledgeable. Azure Monitor deployment is relatively straightforward but may need fine-tuning post-deployment. Azure's customer service is robust but seen as less personalized compared to ITRS Geneos. Azure Monitor offers easier deployment, while ITRS Geneos provides more personalized support.

Pricing and ROI: ITRS Geneos users find the setup cost quite high, but they acknowledge the return on investment due to its specialized capabilities. Azure Monitor has a mixed response regarding setup costs but generally favorable ROI due to its comprehensive features. Despite ITRS Geneos being more expensive, the ROI aligns closely with Azure Monitor, making them comparable in value.

To learn more, read our detailed Azure Monitor vs. ITRS Geneos Report (Updated: July 2025).

Buyer's Guide

Azure Monitor vs. ITRS Geneos

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Azure Monitor

Ranking in Application Performance Monitoring (APM) and Observability

5th

Average Rating

7.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Cloud Monitoring Software (3rd)

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

34th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (68th), IT Infrastructure Monitoring (49th)

Mindshare comparison

As of August 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Azure Monitor is 6.0%, down from 8.7% compared to the previous year. The mindshare of ITRS Geneos is 1.2%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Azure Monitor	6.0%
ITRS Geneos	1.2%
Other	92.8%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Muhammad Usman Khawar

Software Engineer (DevOps/ SRE) at Sensys LLC

Native integration simplifies monitoring but documentation and cost improvements are needed

The ease of access in Azure is significant since it's native to the platform and easy to integrate. It has no maintenance overhead, and users don't have to navigate to another portal to get their desired result. It's the handiness that it has, rather than the features. The interpretation from the logs and injection requires custom runbooks. While it's complex, many services provide native insights and workbooks. It does the basic job quite efficiently. They added new kinds of metrics with more integrations to send out metrics. They have even added support for third-party tools that can be integrated. Azure Monitor is working on improvements and becoming more mature. Azure Monitor is stable and scalable. Azure Monitor is evolving with new workbooks and dashboards.

Read full review

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Recently, they have improved their integration with other resources, so we get even more robust data."

"It is a robust, stable product."

"For me, the best feature is the log analysis with Azure Monitor's Log Analytics. Without being able to analyze the logs of all the activities that affect the performance of a machine, your monitoring effectiveness will be severely limited."

"It's a Microsoft native tool, so it works well with other Microsoft technologies, which is predominantly what our customer end-user base is."

"The security and support are good."

"Technical support is helpful."

"In the last company where I worked about a year ago, it looked very simple."

"Azure Monitor is useful because of the useful application insights and telemetry, such as metrics and logs."

More Azure Monitor pros

"ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers."

"In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."

"One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I support."

"The clean and colorful UI and easy to use options like snooze and active times."

"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."

"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."

"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."

"It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos."

More ITRS Geneos pros

Cons

"The pricing model could be more flexible."

"Setting up this solution is complex. It's also missing the functionality of assigning alerts."

"Automation related to gathering metrics from more applications could be improved."

"It's really complex to retrieve or query the logs in Azure Monitor."

"Integration with third-party tools from other vendors than Azure is more time-consuming"

"They should include advanced logging on the database level in the Azure pool."

"Lacks information including details related to where problems lie."

"Enhancing and reaching a level of detail that facilitates pinpointing and addressing issues at such a refined level within the application and database components would be helpful."

More Azure Monitor cons

"I would like better access to the data that is being collected."

"Mobile phone integration is probably not as rich as it could be."

"One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done."

"I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report."

"For the solution to stay relevant in the cloud-based monitoring environment Geneos needs more plug-ins with more features. Instead of offering clients workarounds, the solution should have a cloud-based out-of-the-box version."

"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."

"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."

"Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."

More ITRS Geneos cons

Pricing and Cost Advice

"The tool's pricing is very good. I could say that Microsoft offers different cost models, which are listed on the product's website."

"There is a monthly fee for the alerts triggered and the data stored."

"My company is okay with the current pricing of the solution."

"The price of the solution is reasonable."

"The solution is very costly because you have to pay for various things such as adding to logs and internet alerts."

"Azure Monitor is cheaper compared to other third-party monitoring tools."

"The Azure Insight is a little bit expensive."

"Azure Monitor's price is minimal to the point of being almost negligible."

More Azure Monitor pricing and cost advice

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"I can say it's not that cheap because the licensing is a little bit costly"

More ITRS Geneos pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

13%

Manufacturing Company

Government

Financial Services Firm

73%

Computer Software Company

University

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	21
Midsize Enterprise	7
Large Enterprise	29

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

Questions from the Community

How does Splunk compare with Azure Monitor?

Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...

See all answers

What do you like most about Azure Monitor?

Azure Monitor is a very easy-to-use product in the cloud environment.

See all answers

What needs improvement with Azure Monitor?

The primary challenge is the documentation. The major challenge that remains is the costing factor for the logs ingestion. The cost skyrockets once you start using it, and there are complaints that...

See all answers

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

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Product Reports

Buyer's Guide

Azure Monitor

August 2025

Download Azure Monitor product report

Buyer's Guide

ITRS Geneos

August 2025

Download ITRS Geneos product report

Also Known As

No data available

Geneos

Overview

Azure Monitor is a comprehensive monitoring solution offered by Microsoft Azure. It provides a centralized platform for monitoring the performance and health of various Azure resources, applications, and infrastructure.

With Azure Monitor, users can gain insights into the availability, performance, and usage of their applications and infrastructure. The key features of Azure Monitor include metrics, logs, alerts, and dashboards. Metrics allow users to collect and analyze performance data from various Azure resources, such as virtual machines, databases, and storage accounts.

Logs enable users to collect and analyze log data from different sources, including Azure resources, applications, and operating systems. Azure Monitor also provides a robust alerting mechanism that allows users to set up alerts based on specific conditions or thresholds. These alerts can be configured to notify users via email, SMS, or other notification channels. Additionally, Azure Monitor offers customizable dashboards that allow users to visualize and analyze their monitoring data in a personalized and intuitive manner.

Azure Monitor integrates seamlessly with other Azure services, such as Azure Automation and Azure Logic Apps, enabling users to automate actions based on monitoring data. It also supports integration with third-party monitoring tools and services, providing flexibility and extensibility.

Overall, Azure Monitor is a powerful and versatile monitoring solution that helps users gain deep insights into the performance and health of their Azure resources and applications. It offers a wide range of features and integrations, making it a comprehensive solution for monitoring and managing Azure environments.

Microsoft

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Sample Customers

Rackspace, First Gas, Allscripts, ABB Group

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Buyer's Guide

Azure Monitor vs. ITRS Geneos

July 2025

Free Report: Azure Monitor vs. ITRS Geneos

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