Azure Monitor vs Splunk ITSI (IT Service Intelligence) comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Jun 28, 2023

We performed a comparison between Azure Monitor and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Azure Monitor's setup can be complex and time-consuming, while Splunk ITSI's setup is generally straightforward and easy to implement.
  • Features: Azure Monitor is highly customizable and integrates well with Microsoft technologies, making it a great choice for troubleshooting. On the other hand, Splunk ITSI offers automated dashboarding, correlation search features, and ease of integration with DLP, making it a powerful tool for managing ingested data.
  • Pricing: Azure Monitor charges based on log file sizing and offers pay-as-you-go pricing, while Splunk ITSI is considered to have higher pricing but is considered fair based on the amount of data used. Splunk ITSI also has good support service and 24/7 customer support, while Azure Monitor's pricing is dependent on the user's needs.
  • Service and Support: Azure Monitor's customer support is efficient and prompt, while Splunk ITSI's support quality is inconsistent and can lead to slow response times and upgrade-related issues.
  • ROI: Azure Monitor was praised for its low price and good ROI. On the other hand, Splunk ITSI was noted to significantly reduce costs with DB Connect, which makes it difficult to compare to Azure Monitor.

Comparison Results: Azure Monitor is a cost-effective and user-friendly option for developers looking to monitor cloud resources and integrate with Visual Studio, according to user reviews. It is preferred over Splunk ITSI due to its lower cost, ease of configuration and maintenance, and strong integration with other Microsoft technologies. Splunk ITSI is praised for its powerful functionality and ease of use, but is considered more expensive and lacks out-of-the-box solutions for enterprise users.

To learn more, read our detailed Azure Monitor vs. Splunk ITSI (IT Service Intelligence) Report (Updated: September 2023).
734,678 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Azure Monitor is useful because of the useful application insights and telemetry, such as metrics and logs.""It has good troubleshooting features.""One of the most useful aspects of this solution is the out-of-the-box functionality on all areas, especially on Application Insights, zero instrumentation, and artificial intelligence for event correlation.""It is a robust, stable product.""Provides an overview and high-level information.""The most valuable feature is the universality of their functionalities in all Azure services, including, software solutions.""Azure Monitor's best features are its graphs and charts, the different visibility options, and reporting.""Among the valuable features of this solution, Application Insights stands out as one of the most significant. It provides insights into application performance and helps identify issues and bottlenecks."

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"Alerts and episodes are valuable to me.""The observability is great and valuable.""We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming.""In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results.""The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times.""It's scalable and expands well.""The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding.""I find the episode review, glass tables, and correlation search features very useful."

More Splunk ITSI (IT Service Intelligence) Pros →

Cons
"This solution could be improved with more out-of-the-box functionalities and artificial intelligence to complete event correlation.""The solution's monitoring feature has limitations for analyzing multiple metrics.""The query builder could be better. In comparison to other monitoring tools, in order to use Azure Monitor, your engineers need to have KQL experience. If they don't, it's not intuitive as a system.""The solution should have cross-connection or cross-communication between tech partners.""Azure Monitor could improve network performance monitoring and make it more advanced.""Although it's not always the case, the price can sometimes get expensive. This depends on a number of factors, such as how many services you are trying to integrate with Azure Monitor and how much storage they're consuming each month (for example, how large are the log files?).""It's really complex to retrieve or query the logs in Azure Monitor.""There is room for improvement in stability."

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"If the product had some prebuilt machine learning features, it would add value to our use cases.""The solution should integrate more features in NEAP.""I believe the refresh time should be faster.""We have problems doing upgrades and operating alternate new versions.""The cost of the license could be lower.""Splunk ITSI generates numerous false positives and has the potential for enhancement.""The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards.""It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."

More Splunk ITSI (IT Service Intelligence) Cons →

Pricing and Cost Advice
  • "Azure Monitor is a low-priced solution, which is why it would work best on small-scale projects."
  • "The price of the solution is reasonable."
  • "Azure Monitor is a competitively priced solution."
  • "Azure Monitor is one of the more cost effective solutions on the market."
  • "The cost of Azure Monitor application performance should be less expensive."
  • "The licensing is a monthly fee."
  • "I would rate Azure Monitor a two out of five for affordability."
  • "The solution is very costly because you have to pay for various things such as adding to logs and internet alerts."
  • More Azure Monitor Pricing and Cost Advice →

  • "Splunk pricing is high."
  • "The pricing of Splunk is a bit high."
  • "Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
  • "Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
  • "Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
  • "Splunk ITSI is an expensive tool, and we need to purchase the utility license."
  • "Pricing has some room for improvement."
  • "It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
  • More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we… more »
    Top Answer:I am monitoring all of my Azure Monitor and getting good reports. I can customize the reports to get the information I need. I am also getting emails about which AAS instances are down and everything… more »
    Top Answer:I have used multiple products like Webex and PRTG. Some features could be added. Azure Monitor should add SMS and APIs. We have very limited access to Azure Monitor. I usually get alerts on my phone… more »
    Top Answer:It would have been good if the product cost was much lower.
    Top Answer:If the product had some prebuilt machine learning features, it would add value to our use cases. It would be very good if the product had some in-built predictive analytics and future forecasting… more »
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    Overview

    Azure Monitor is a comprehensive monitoring solution offered by Microsoft Azure. It provides a centralized platform for monitoring the performance and health of various Azure resources, applications, and infrastructure. 

    With Azure Monitor, users can gain insights into the availability, performance, and usage of their applications and infrastructure. The key features of Azure Monitor include metrics, logs, alerts, and dashboards. Metrics allow users to collect and analyze performance data from various Azure resources, such as virtual machines, databases, and storage accounts. 

    Logs enable users to collect and analyze log data from different sources, including Azure resources, applications, and operating systems. Azure Monitor also provides a robust alerting mechanism that allows users to set up alerts based on specific conditions or thresholds. These alerts can be configured to notify users via email, SMS, or other notification channels. Additionally, Azure Monitor offers customizable dashboards that allow users to visualize and analyze their monitoring data in a personalized and intuitive manner.  

    Azure Monitor integrates seamlessly with other Azure services, such as Azure Automation and Azure Logic Apps, enabling users to automate actions based on monitoring data. It also supports integration with third-party monitoring tools and services, providing flexibility and extensibility. 

    Overall, Azure Monitor is a powerful and versatile monitoring solution that helps users gain deep insights into the performance and health of their Azure resources and applications. It offers a wide range of features and integrations, making it a comprehensive solution for monitoring and managing Azure environments.

    Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

    It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

    The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

    With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

    Offer
    Learn more about Azure Monitor
    Learn more about Splunk ITSI (IT Service Intelligence)
    Sample Customers
    Rackspace, First Gas, Allscripts, ABB Group
    TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
    Top Industries
    REVIEWERS
    Computer Software Company33%
    Financial Services Firm14%
    Comms Service Provider14%
    Government10%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Financial Services Firm12%
    Government8%
    Manufacturing Company7%
    REVIEWERS
    Financial Services Firm38%
    Insurance Company15%
    Wholesaler/Distributor8%
    Comms Service Provider8%
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Computer Software Company14%
    Government13%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business37%
    Midsize Enterprise12%
    Large Enterprise51%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise13%
    Large Enterprise69%
    REVIEWERS
    Small Business9%
    Midsize Enterprise9%
    Large Enterprise82%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise7%
    Large Enterprise79%
    Buyer's Guide
    Azure Monitor vs. Splunk ITSI (IT Service Intelligence)
    September 2023
    Find out what your peers are saying about Azure Monitor vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: September 2023.
    734,678 professionals have used our research since 2012.

    Azure Monitor is ranked 4th in Application Performance Monitoring (APM) and Observability with 30 reviews while Splunk ITSI (IT Service Intelligence) is ranked 9th in Application Performance Monitoring (APM) and Observability with 17 reviews. Azure Monitor is rated 7.6, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Azure Monitor writes "Helps us test the performance and efficiency of cloud applications; good log analysis". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides a unified view of alerts and supports heat maps and glass tables for visualization and monitoring". Azure Monitor is most compared with Datadog, Splunk Enterprise Security, Dynatrace, Prometheus and New Relic, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Splunk Enterprise Security, AppDynamics and BMC TrueSight Operations Management. See our Azure Monitor vs. Splunk ITSI (IT Service Intelligence) report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.