Try our new research platform with insights from 80,000+ expert users

Azure Monitor vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
Azure Monitor's ROI is mixed: some value its cost-effectiveness and insights, while others question its expense.
Sentiment score
7.5
Splunk ITSI quickly delivers ROI by enhancing visibility, reducing costs, and improving performance with centralized data and efficient analytics.
 

Customer Service

Sentiment score
6.1
Azure Monitor's customer service is praised for responsiveness, especially with premium support, but can improve on general knowledge and speed.
Sentiment score
6.3
Splunk ITSI support is generally good, but experiences vary by company size and issue, with occasional delays reported.
Users end up getting no resolution from their team because they're outsourced vendors, and they don't have deeper expertise over any of the products they are referring to.
Software Engineer (DevOps/ SRE) at Sensys LLC
However, the second-line support is good.
Snr. Infrastructure Architect (Data Centre) at LogicEra
It was not as straightforward as the normal telemetry endpoints, meaning that you had to be on the VPN and do all of that.
Consultant at a outsourcing company with 201-500 employees
The technical support is excellent, and I would rate it at ten.
Senior consultant at a tech services company with 51-200 employees
 

Scalability Issues

Sentiment score
7.8
Azure Monitor provides scalable solutions for businesses, supports auto-scaling, integrates with tools, but requires careful cost management.
Sentiment score
7.7
Splunk ITSI is scalable for various deployments, though costly; supports large datasets with predictive analysis for resource optimization.
With APM, you can go heavy or you can go light. It just depends on what you want, what your use case is, and how reactive you want to be to system load or resilient to failure.
Consultant at a outsourcing company with 201-500 employees
Azure Monitor is very scalable; there are no issues with scalability for different kinds of businesses.
Cloud Solution Architect at Cloudzant
Splunk is highly scalable, with the ability to expand efficiently.
Senior consultant at a tech services company with 51-200 employees
 

Stability Issues

Sentiment score
8.3
Azure Monitor is highly stable and reliable, though less agile, with high user ratings and potential cost concerns.
Sentiment score
7.8
Splunk ITSI is stable and reliable, managing large datasets efficiently, with minor challenges mainly during updates and configuration.
Azure Monitor is working fine, yet I face a costing issue as if there are a lot of logs collected in the workspace or in the center, it becomes very costly.
Snr. Infrastructure Architect (Data Centre) at LogicEra
The setup, however, must be done correctly as incorrect deployment can lead to issues.
Senior consultant at a tech services company with 51-200 employees
 

Room For Improvement

Azure Monitor struggles with user-friendliness, integration, complexity, multi-cloud support, proactive monitoring, and requires enhanced usability and cost transparency.
Splunk ITSI needs better integration, user interface, predictive analytics, machine learning, real-time alerting, automated response, and user support.
My perspective is more based on an Application Insights agent running on a service or an app service and sending the telemetry via the agent, and also doing the filtering of telemetry at the agent level so you are not having a ton of telemetry.
Consultant at a outsourcing company with 201-500 employees
If Azure Monitor can independently add one gigabyte, two gigabytes, or five gigabytes at least to log storage, I can fix the logs without syncing with Log Analytics Workspace and Sentinel.
Snr. Infrastructure Architect (Data Centre) at LogicEra
The cost skyrockets once you start using it, and there are complaints that the actual cost of the Kubernetes cluster was less than the cost they were incurring for Azure Monitor.
Software Engineer (DevOps/ SRE) at Sensys LLC
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
Director at Techpace
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
Senior consultant at a tech services company with 51-200 employees
 

Setup Cost

Azure Monitor offers cost-effective variable pricing, but careful management is essential to avoid high expenses for enterprise users.
Splunk ITSI is a costly but comprehensive tool, valued for its observability despite complex licensing and high pricing.
When I export logs into the application, workspace, log analytic workspace, and into Sentinel to read reports, I need to add storage, which increases the cost.
Snr. Infrastructure Architect (Data Centre) at LogicEra
Splunk ITSI tends to be more expensive compared to some open-source solutions.
Senior consultant at a tech services company with 51-200 employees
 

Valuable Features

Azure Monitor provides comprehensive real-time monitoring, alerting, and analytics, enhancing security and scalability for seamless infrastructure management.
Splunk IT Service Intelligence enhances incident management with agile data handling, advanced analytics, and effective troubleshooting features for quick issue resolution.
Azure Monitor full stack visibility in managing applications' health helps with APM, infrastructure monitoring, multi-cloud monitoring, security and compliance monitoring, and DevOps and automation monitoring.
Cloud Solution Architect at Cloudzant
I also appreciate the ability to measure feature activity, see what types of devices they are on, follow specific use cases, and measure the amount of traffic going to a particular application.
Consultant at a outsourcing company with 201-500 employees
The ease of access in Azure is significant because it's native to the platform and easy to integrate.
Software Engineer (DevOps/ SRE) at Sensys LLC
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
Director at Techpace
Having features like IT Service Intelligence enhances our organization by providing actionable insights quickly, which is crucial for operational efficiency.
Senior consultant at a tech services company with 51-200 employees
 

Categories and Ranking

Azure Monitor
Ranking in Application Performance Monitoring (APM) and Observability
7th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
56
Ranking in other categories
Cloud Monitoring Software (3rd)
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
12th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
IT Alerting and Incident Management (3rd)
 

Mindshare comparison

As of December 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Azure Monitor is 3.7%, down from 8.2% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Azure Monitor3.7%
Splunk ITSI (IT Service Intelligence)0.7%
Other95.6%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Andy Rabern - PeerSpot reviewer
Consultant at a outsourcing company with 201-500 employees
Telemetry insights have improved how I track user behavior and application performance daily
I feel Azure Monitor does a fair job. I do feel it is not a streaming service in my opinion. There are advantages to having stream messaging and logging on that level. But for what it is, I feel it does well. My perspective is more based on an Application Insights agent running on a service or an app service and sending the telemetry via the agent, and also doing the filtering of telemetry at the agent level so you are not having a ton of telemetry. I believe Azure Monitor does pretty much the same thing. I have also used tools such as New Relic, and New Relic is a much more robust tool, but that is a different product and you are going to pay for that. It is a different offering altogether. The subscription that we had at the time allowed for a couple gigabytes of telemetry during the month, and I believe that telemetry only lives for about two months. You have to experiment with it to see how much you want to pay. I was not really involved in the pricing. It was more along the lines of we were running up against our limits in terms of the amount of free telemetry or telemetry that we get with our subscription, and so we either needed to scale back or turn specific telemetry types off or do some more sampling. It is nice that those capabilities are there so that you can reduce the amount of telemetry. I cannot really speak to pricing but I do believe that it is somewhat reasonable for Azure Monitor. New Relic is pretty expensive, I believe.
Ahmed Naguib - PeerSpot reviewer
Director at Techpace
Identifying complex diagnostics and alert management improvements needed
The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities. It is state-of-the-art. The intelligent alerting in Splunk ITSI (IT Service Intelligence) is very good. The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems. It is very effective. The customizable dashboards in Splunk ITSI (IT Service Intelligence) facilitate our customers because they are highly adaptable. We have multiple types of dashboards, depending on who will be utilizing them, such as engineering, middle management, IT heads, or NOC teams that will be monitoring systems. The metrics I rely on for monitoring in Splunk ITSI (IT Service Intelligence) depend on what kind of asset or CI we are monitoring. For applications, we have the number of concurrent transactions, response time from the database, and write time on the desk. There are multiple parameters and metrics that we utilize in the monitoring part within ITSI.
report
Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.
879,310 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
12%
Manufacturing Company
8%
Government
6%
Financial Services Firm
17%
Manufacturing Company
10%
Computer Software Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise7
Large Enterprise29
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise9
Large Enterprise32
 

Questions from the Community

How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
What do you like most about Azure Monitor?
Azure Monitor is a very easy-to-use product in the cloud environment.
What needs improvement with Azure Monitor?
The challenges with Azure Monitor are that it's initially complex to set up because you need multiple components. Azure Monitor is one thing, but within Azure Monitor, you need to bring Log Analyti...
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...
 

Overview

 

Sample Customers

Rackspace, First Gas, Allscripts, ABB Group
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Azure Monitor vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: December 2025.
879,310 professionals have used our research since 2012.