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Azure Monitor vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
Azure Monitor offers cost-effectiveness and proactive visibility, with pay-as-you-go flexibility and potential savings despite mixed ROI feedback.
Sentiment score
8.0
Splunk ITSI quickly delivers ROI by enhancing visibility, reducing costs, and improving performance with centralized data and efficient analytics.
 

Customer Service

Sentiment score
6.1
Azure Monitor support is generally positive, with high-priority users obtaining quicker responses, while others report variable experiences.
Sentiment score
6.5
Splunk ITSI support is generally good, but experiences vary by company size and issue, with occasional delays reported.
Users end up getting no resolution from their team because they're outsourced vendors, and they don't have deeper expertise over any of the products they are referring to.
However, the second-line support is good.
The technical support is excellent, and I would rate it at ten.
 

Scalability Issues

Sentiment score
7.7
Azure Monitor efficiently scales across industries, integrating well with services, and reliably supports growing infrastructure and application needs.
Sentiment score
7.9
Splunk ITSI efficiently scales with clustering and machine learning, handling large data volumes and scoring high in scalability ratings.
Splunk is highly scalable, with the ability to expand efficiently.
 

Stability Issues

Sentiment score
8.3
Azure Monitor is stable and reliable with high ratings, but could improve in alerting compared to competitors.
Sentiment score
7.9
Splunk ITSI offers high reliability and stability, especially in cloud deployments, with minor issues related to infrastructure and data consistency.
Azure Monitor is working fine, yet I face a costing issue as if there are a lot of logs collected in the workspace or in the center, it becomes very costly.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
 

Room For Improvement

Azure Monitor requires better integration, user experience, automation, alerting, support, cost clarity, and improved interface and performance monitoring.
Splunk ITSI needs better integration, user interface, predictive analytics, machine learning, real-time alerting, automated response, and user support.
The cost skyrockets once you start using it, and there are complaints that the actual cost of the Kubernetes cluster was less than the cost they were incurring for Azure Monitor.
If Azure Monitor can independently add one gigabyte, two gigabytes, or five gigabytes at least to log storage, I can fix the logs without syncing with Log Analytics Workspace and Sentinel.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
 

Setup Cost

Azure Monitor's flexible pricing is generally competitive, but costs can rise due to storage and integration needs.
Splunk ITSI is a costly but comprehensive tool, valued for its observability despite complex licensing and high pricing.
When I export logs into the application, workspace, log analytic workspace, and into Sentinel to read reports, I need to add storage, which increases the cost.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
 

Valuable Features

Azure Monitor provides seamless integration, robust security, dynamic alerting, and efficient reporting, enhancing user satisfaction with scalability and cost-effectiveness.
Splunk IT Service Intelligence enhances incident management with agile data handling, advanced analytics, and effective troubleshooting features for quick issue resolution.
The ease of access in Azure is significant because it's native to the platform and easy to integrate.
Resource monitoring is essential.
Splunk ITSI allows for integration with threat intelligence, enabling my organization to correlate more than two events for generating alerts.
 

Categories and Ranking

Azure Monitor
Ranking in Application Performance Monitoring (APM) and Observability
5th
Average Rating
7.6
Reviews Sentiment
7.0
Number of Reviews
55
Ranking in other categories
Cloud Monitoring Software (3rd)
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
12th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Azure Monitor is 6.7%, down from 8.8% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Muhammad Usman Khawar - PeerSpot reviewer
Native integration simplifies monitoring but documentation and cost improvements are needed
The ease of access in Azure is significant since it's native to the platform and easy to integrate. It has no maintenance overhead, and users don't have to navigate to another portal to get their desired result. It's the handiness that it has, rather than the features. The interpretation from the logs and injection requires custom runbooks. While it's complex, many services provide native insights and workbooks. It does the basic job quite efficiently. They added new kinds of metrics with more integrations to send out metrics. They have even added support for third-party tools that can be integrated. Azure Monitor is working on improvements and becoming more mature. Azure Monitor is stable and scalable. Azure Monitor is evolving with new workbooks and dashboards.
Srinivasulu Soolluru - PeerSpot reviewer
It speeds up incident response by automating alerts and ticket creation
When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
13%
Manufacturing Company
8%
Government
7%
Financial Services Firm
20%
Computer Software Company
13%
Government
11%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
What do you like most about Azure Monitor?
Azure Monitor is a very easy-to-use product in the cloud environment.
What needs improvement with Azure Monitor?
The primary challenge is the documentation. The major challenge that remains is the costing factor for the logs ingestion. The cost skyrockets once you start using it, and there are complaints that...
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
 

Overview

 

Sample Customers

Rackspace, First Gas, Allscripts, ABB Group
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Azure Monitor vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: June 2025.
857,028 professionals have used our research since 2012.