IBM BPM and WorkFusion are both prominent in the automation solutions sector. IBM BPM appears to have the upper hand in enterprise-grade process modeling and integration, while WorkFusion excels in RPA and cognitive capabilities.
Features: IBM BPM provides comprehensive process orchestration, efficient SOA-based integration, and the ability to adapt to complex enterprise environments, supporting task management and service integrations. WorkFusion offers robust document processing, integration with machine learning for cognitive capabilities, and RPA suited for both structured and unstructured data automation.
Room for Improvement: IBM BPM could enhance its user-friendliness, broaden configuration options, streamline installation, and improve platform integration with non-IBM systems alongside real-time process monitoring enhancements. WorkFusion needs improvements in affordability, reduction of IT dependency for non-technical users, and better machine learning model training and user interface fluidity.
Ease of Deployment and Customer Service: IBM BPM caters to on-premises deployments and supports hybrid cloud options, recognized for its robust support though some users report varied response times. WorkFusion supports cloud and hybrid environments yet can be setup-intensive, with intermediate support needing more accessible user assistance.
Pricing and ROI: IBM BPM, though priced higher, benefits large enterprises with complex needs, offering ROI through increased efficiency and flexible licensing. WorkFusion is more budget-friendly for mid-sized businesses, offering ROI by reducing IT reliance, yet might require additional investments for complete deployments and support services.
The customer service is outstanding.
On a scale from 1 to 10, support deserves a rating of 7 to 8.
We had a contract that provided on-site support, which was very satisfactory.
They respond quickly, collect necessary logs, and sometimes propose new solutions.
Some issues are resolved quickly, while others might take time as they require further analysis.
Initial support often struggles to find solutions, leading to delays until more experienced personnel get involved.
The solution has scalability issues; on a scale, I would rate it at eight out of ten.
The architecture of the solution offers scalability; we can scale both vertically and horizontally.
I found IBM BPM to be scalable to a certain level but it struggled with large volumes of concurrent transactions.
WorkFusion is efficient for structured automation tasks with predefined templates and clear documentation.
The number of bots currently running on the platform should be more than 1,000, including RPA and non-RPA bots.
WorkFusion requires a strong background in Java to meet requirements effectively.
I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues.
Some stability problems may arise from processes that have not been designed or coded properly, leading to glitches.
IBM BPM also lacks smaller solutions, so I must purchase multiple solutions to start with workflows and applications.
Although IBM BPM is a substantial product, adopting and integrating new technologies quickly is not easy due to the migration and upgrade paths involved.
In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity.
The main concern is the technical nature, which requires significant Java skills.
SAP is more expensive, but IBM BPM is very expensive.
Currently, I would rate their pricing around two, as WorkFusion's cloud version seems costly compared to others.
It is worth the money as a tool.
I am not familiar with the exact pricing, however, it is considered pricey.
The integration capabilities of IBM BPM are excellent.
It also supports reusable code components through Java, making it efficient for developers.
They provide an inbuilt Selenium framework and infrastructure that eases my workload, allowing me to write Java code and embed it within Groovy classes.
The platform now includes auto machine learning and AI capabilities.
IBM BPM is a business process management tool that provides a robust set of tools to author, test, and deploy business processes, as well as full visibility and insight to managing those business processes. The solution provides tooling and run time for process design, execution, monitoring, and optimization, along with basic system integration support. To support various levels of complexity and involvement with business process management, there are two different editions of the product: IBM BPM and IBM BPM Express.
IBM BPM Features
IBM BPM has many valuable key features. Some of the most useful ones include:
IBM BPM Benefits
There are many benefits to implementing IBM BPM. Some of the biggest advantages the solution offers include:
Reviews from Real Users
IBM BPM is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s good for developing complex apps, is robust, and has helpful team management and process performance features.
Zoran C., Owner/CEO at IT SPHERE, says, “It is perfect if you have to develop complex apps without much coding (only java script). It is also good if you don't have much IT resources in your company and would like to involve business analysts in the process of developing apps. My opinion is that it can do about 50% of all developers' work.”
Suhas V., BPM Architect at GBM, mentions, “Overall the solution is robust and has the ability to integrate with any product for complex workflows."
A BPM Consultant at a financial services firm comments, "Some of the features that I like the most are team management and process performance. They are both very useful and very powerful with regard to the workflow."
A Digital Banking & Innovation Director at a financial services firm expresses, “The processing functionality makes it easy to change processes and workflows easily.”
WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.
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