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IBM BPM vs WorkFusion comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
IBM BPM delivers ROI by optimizing workflows, cutting errors, and reducing issuance time, despite initial costs, within a year.
Sentiment score
7.6
WorkFusion's automation boosts productivity, cuts costs, and enhances accuracy, enabling significant returns and efficiency without extra hiring.
 

Customer Service

Sentiment score
6.7
IBM BPM's customer service is highly rated for responsiveness, despite occasional delays, with quality varying by location and issue complexity.
Sentiment score
7.4
WorkFusion's support team is praised for responsiveness and expertise, though some desire improved upgrade support and communication.
The customer service is outstanding.
Project Manager at Ora-Tech Systems
On a scale from 1 to 10, support deserves a rating of 7 to 8.
Unit Head System Implementor at Allied Bank Limited
We had a contract that provided on-site support, which was very satisfactory.
Compliance Sanctions Senior Analyst at a financial services firm with 10,001+ employees
They allow sharing of issues faced in use cases and work alongside us to resolve them.
Associate II at Affirm
Some issues are resolved quickly, while others might take time as they require further analysis.
Intelligent Automation SME at a financial services firm with 10,001+ employees
Initial support often struggles to find solutions, leading to delays until more experienced personnel get involved.
Works at Awery Aviation Software
 

Scalability Issues

Sentiment score
6.9
IBM BPM is scalable, supports large workloads and complex tasks, but scalability varies by architecture, configuration, and concurrent transactions.
Sentiment score
7.3
WorkFusion offers scalable automation, robust integration, and widespread deployment despite version-specific challenges, meeting substantial automation needs effectively.
The solution has scalability issues; on a scale, I would rate it at eight out of ten.
Project Manager at Ora-Tech Systems
The architecture of the solution offers scalability; we can scale both vertically and horizontally.
Unit Head System Implementor at Allied Bank Limited
I found IBM BPM to be scalable to a certain level but it struggled with large volumes of concurrent transactions.
Compliance Sanctions Senior Analyst at a financial services firm with 10,001+ employees
WorkFusion is efficient for structured automation tasks with predefined templates and clear documentation.
Associate II at Affirm
The number of bots currently running on the platform should be more than 1,000, including RPA and non-RPA bots.
Intelligent Automation SME at a financial services firm with 10,001+ employees
 

Stability Issues

Sentiment score
7.2
IBM BPM is generally stable, with on-premises better than cloud, but faces challenges in migrations and occasionally infrastructure-related issues.
Sentiment score
6.9
WorkFusion is generally reliable with effective support, but faces challenges in memory usage, infrastructure, and high-volume task stability.
WorkFusion requires a strong background in Java to meet requirements effectively.
Associate II at Affirm
I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues.
Works at Awery Aviation Software
Some stability problems may arise from processes that have not been designed or coded properly, leading to glitches.
Intelligent Automation SME at a financial services firm with 10,001+ employees
 

Room For Improvement

IBM BPM needs better configuration, improved UI, flexibility, enhanced performance, affordability, cloud capabilities, and easier debugging and maintenance.
WorkFusion needs ERP integration, user-friendly features, codeless options, improved ML and OCR, plus accessible global training.
IBM BPM also lacks smaller solutions, so I must purchase multiple solutions to start with workflows and applications.
Compliance Sanctions Senior Analyst at a financial services firm with 10,001+ employees
Although IBM BPM is a substantial product, adopting and integrating new technologies quickly is not easy due to the migration and upgrade paths involved.
Unit Head System Implementor at Allied Bank Limited
There are negative aspects, such as IBM BPM being quite heavy and not lightweight, and the licensing cost is higher, which has caused some companies to shift away.
Senior Project Manager at a computer software company with 1,001-5,000 employees
In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity.
Associate II at Affirm
WorkFusion requires a high level of Java knowledge for programming, making it quite technical.
Intelligent Automation SME at a financial services firm with 10,001+ employees
 

Setup Cost

IBM BPM is costly with complex licensing, favored by large enterprises, but impractical for small businesses due to high expenses.
WorkFusion is costly but offers unlimited licenses for some, making it worthwhile for enterprise-scale deployments despite complex pricing.
SAP is more expensive, but IBM BPM is very expensive.
Compliance Sanctions Senior Analyst at a financial services firm with 10,001+ employees
I am not familiar with the exact pricing, however, it is considered pricey.
Works at Awery Aviation Software
Currently, I would rate their pricing around two, as WorkFusion's cloud version seems costly compared to others.
Intelligent Automation SME at a financial services firm with 10,001+ employees
It is worth the money as a tool.
Associate II at Affirm
 

Valuable Features

IBM BPM enhances business efficiency with robust process execution, integration, responsive UI, automation, and comprehensive management tools.
WorkFusion offers robust automation with user-friendly features, comprehensive integrations, scalability, and efficient document processing capabilities.
From IBM BPM, you can track your processes, automate your workflows, and that is what we use it for.
Senior Project Manager at a computer software company with 1,001-5,000 employees
The integration capabilities of IBM BPM are excellent.
Compliance Sanctions Senior Analyst at a financial services firm with 10,001+ employees
They provide an inbuilt Selenium framework and infrastructure that eases my workload, allowing me to write Java code and embed it within Groovy classes.
Works at Awery Aviation Software
It also supports reusable code components through Java, making it efficient for developers.
Associate II at Affirm
The platform now includes auto machine learning and AI capabilities.
Intelligent Automation SME at a financial services firm with 10,001+ employees
 

Categories and Ranking

IBM BPM
Ranking in Process Automation
5th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
113
Ranking in other categories
Business Process Management (BPM) (5th), Application Infrastructure (6th)
WorkFusion
Ranking in Process Automation
27th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
32
Ranking in other categories
Robotic Process Automation (RPA) (15th), Intelligent Document Processing (IDP) (11th)
 

Mindshare comparison

As of December 2025, in the Process Automation category, the mindshare of IBM BPM is 5.3%, down from 8.3% compared to the previous year. The mindshare of WorkFusion is 0.8%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Market Share Distribution
ProductMarket Share (%)
IBM BPM5.3%
WorkFusion0.8%
Other93.9%
Process Automation
 

Featured Reviews

Ateeq Rehman - PeerSpot reviewer
Unit Head System Implementor at Allied Bank Limited
Automation platforms streamline processes and offer flexibility, but AI integration and version upgrades pose challenges
In the technology world, there is always room for improvement. Technologies evolve day by day, especially with the emergence of artificial intelligence and generative AI models. Although IBM BPM is a substantial product, adopting and integrating new technologies quickly is not easy due to the migration and upgrade paths involved. Every time new versions are released, we face business and production challenges that make rapid adoption challenging. The main concern bothering me today regarding IBM BPM is the integration of AI components.
Arijit-Ghosh - PeerSpot reviewer
Intelligent Automation SME at a financial services firm with 10,001+ employees
Cloud platform orchestrates business processes with AI capabilities
I find the capabilities that a normal orchestrator should have to be valuable in WorkFusion. The WorkFusion 10 cloud-based platform is different from the earlier on-prem version, WorkFusion 9. The platform now includes auto machine learning and AI capabilities. We haven't used these extensively, but they are a nice feature they are working on. The platform remains stable with well-designed processes, despite being a complex and technical tool.
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Top Industries

By visitors reading reviews
Financial Services Firm
26%
Computer Software Company
9%
Manufacturing Company
8%
Insurance Company
6%
Financial Services Firm
26%
Computer Software Company
17%
Insurance Company
5%
Comms Service Provider
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise19
Large Enterprise72
By reviewers
Company SizeCount
Small Business10
Large Enterprise23
 

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM BPM?
Once it is installed, maintaining it is not a big issue.
What do you like most about WorkFusion?
If you compare it to its competitors in the market, it is more Java-native.
What is your experience regarding pricing and costs for WorkFusion?
WorkFusion is cheaper than Kofax, but I cannot compare it to UiPath ( /products/uipath-reviews ) without exact pricing. It is worth the money as a tool.
What needs improvement with WorkFusion?
In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity. The system can break down, requiring numerous exception cases, thus complic...
 

Comparisons

 

Also Known As

WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
No data available
 

Overview

 

Sample Customers

Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street
Find out what your peers are saying about IBM BPM vs. WorkFusion and other solutions. Updated: December 2025.
879,310 professionals have used our research since 2012.