We performed a comparison between IBM BPM and WorkFusion based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We have automated processes with IBM BPM and DocuSign. Its valuable features include low-code, timer, etc. It makes it simple to implement the products. We generate reports using the solution."
"Technical support is pleasant to work with and always available."
"The process creation."
"IBM BPM's most valuable features are its speed in implementing and providing any changes."
"I like the APIs and the BPM coach is a good tool. But if I had to pick one, it would be the API."
"They have some quick-win programs that are designed to come in, they'll bring a developer in and they'll work with your developer to get you started. That's what we did and that worked really great. We got an understanding of the product, we got an understanding of how to deploy the product. And when we were done with that engagement, we were off and running."
"Technical support is good. They are very responsive. It is usually me who takes more time to get back to them than they take to get back to me, which is good."
"The initial setup is straightforward and easy. I would give it a nine out of ten."
"This solution has great document recognition capabilities."
"WorkFusion's SAP integrations are really good."
"WorkFusion's RPA Express's ability to scale across multiple geographies with limited impact on additional IT Hardware requirements. This has enabled the scaling of Robotics capabilities and solutions across all our entities."
"The most valuable features are the Excel activities. It has a number of Excel activities that are quite reliable."
"If you compare it to its competitors in the market, it is more Java-native."
"The cognitive features of this solution are good."
"Their robots have increased the rate of efficiency by two to five times in our organization. There is still a human element to code out the package running the robots. You can't just click something and have it run. However, once that has been done, you can parallelize it 10 or 100 times in a fairly straightforward manner."
"The document processing engine is good. We're extracting around 70 data points from a given document, and we have an automated extraction rate of 80 percent for those fields."
"The constant switch between Eclipse and its web versions can be annoying and confusing."
"The tool's workflow function is very strong."
"The setup was quite complex because the solution was cutting-edge at that time and IBM invested considerably in the implementation, likely at a loss to themselves."
"IBM BPM's UI is an area with shortcomings where improvements are required."
"The options for customization could be improved. More customization using your own code would be beneficial."
"Consider an admin console during deployment. I would like to migrate single instances, not the whole bunch at once."
"They could provide case studies to investigate and understand the functionality of business processes before development."
"I would like to see a lot more case studies."
"Where it can be improved is the speed. I built two bots, one with WorkFusion and the same thing with Python. My feeling was that the speed at which Python did things, how fast it did them, was quite cool. It was faster."
"We have had some problems in the past with the Inspector tool that looks at the elements on the screen. Replacing it or improving it is needed."
"The problem with the solution is that it is agnostic, so it's not made for banks. Sometimes we are challenged because of this. We have to make everything from scratch to make it work for our clients."
"If we're talking from a developer perspective, the task of actually building automation is not ideal. That's not their strong side."
"One of the issues that we are facing here in China, is that we cannot access the material for training because it is on YouTube. In China, we do not have access to YouTube."
"I would like WorkFusion to improve the automation rate when evaluating unstructured text."
"We have executed our robots thousands of times in our enterprise environment. However, in an enterprise environment, WorkFusion has performance problems. It is slow in production."
"On a scale of 1 - 10 I would rate them a 6. That's not low - that 60%. But as I said, it needs to be upgraded and modified."
IBM BPM is ranked 5th in Process Automation with 105 reviews while WorkFusion is ranked 14th in Process Automation with 30 reviews. IBM BPM is rated 7.8, while WorkFusion is rated 7.8. The top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". On the other hand, the top reviewer of WorkFusion writes "Helps improve our accuracy and compliance, but the analytics module can be confusing". IBM BPM is most compared with Camunda, Appian, Pega BPM, IBM Business Automation Workflow and Apache Airflow, whereas WorkFusion is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and Pega BPM. See our IBM BPM vs. WorkFusion report.
See our list of best Process Automation vendors.
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