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F5 BIG-IQ vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

F5 BIG-IQ
Ranking in Process Automation
27th
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
14
Ranking in other categories
No ranking in other categories
ServiceNow Orchestration
Ranking in Process Automation
11th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Process Automation category, the mindshare of F5 BIG-IQ is 0.2%, down from 0.3% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.3%, up from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

AshutoshMalik - PeerSpot reviewer
Seamless migration enhances user management for data center administrators
The product is excellent. It is easily manageable and user-friendly for administrators working on both the GUI and CLI. The best part is the seamless migration of the configuration from one box to another, even when hardware changes. This is particularly beneficial during migrations from old boxes to new ones. While other vendors might have issues, F5 BIG-IQ ( /products/f5-big-iq-reviews ) provides a smooth transition.
ShaheenKapery - PeerSpot reviewer
Easy to integrate, stable solution and incredibly good customer service
It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"F5 BIG-IQ reduces the propensity for error."
"The reporting feature is quite good."
"The most valuable features are load balancing and WAF."
"The customer service is great."
"F5 BIG-IQ is a central management system for the BIG-IP."
"The product is excellent."
"F5 BIG-IQ has always provided us with great support."
"The backup, monitoring and logging are the best features."
"Great with IT processes and business processes."
"It is a very stable product, highly affordable."
"There are a lot of ready to use orchestration custom packs."
"The iTerm suite is also crucial for visibility and optimization."
"The solution effectively automates business processes."
"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"It's probably the best product out there."
 

Cons

"From a hands-on experience perspective, more resources should be available on the Internet, like labs and lab preparations."
"Integration with VAS is something that they need to work on."
"I had trouble with high availability deployment in my environment."
"F5 BIG-IQ should improve by being a complete certificate management solution because currently, it is only for Venafi. Other automation platforms, should be added."
"They could use YAML or JSON if they wanted to make it a little bit easier for us."
"A bug caused me to lose all the configuration."
"There are a lot of scripts available on the internet for people who know how to use them, but with a graphical interface, it would be easier for new users."
"Sometimes the solution does not work."
"Efficiency of some features could be improved."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."
"It is a highly complex platform to work on."
"The deployment requires awareness among the project staff."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
 

Pricing and Cost Advice

"There is only one licensing fee for F5 BIG-IQ and everything is included in the price."
"I would like the product to be cheaper."
"Users have to pay an annual subscription fee for the solution's iSeries."
"F5 BIG-IQ is a cheap solution."
"Pricing is custom to every customer."
"In terms of price, this solution is at the higher end of what you'll find."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"It is not very expensive."
"The solution is costly and orchestrations are very expensive."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
20%
Computer Software Company
13%
Manufacturing Company
9%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about F5 BIG-IQ?
F5 BIG-IQ is a central management system for the BIG-IP.
What needs improvement with F5 BIG-IQ?
The product is really good with no significant downsides. However, better and simpler integration with ACI could improve the product.
What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
What needs improvement with ServiceNow Orchestration?
The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.
 

Overview

 

Sample Customers

Information Not Available
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about F5 BIG-IQ vs. ServiceNow Orchestration and other solutions. Updated: April 2025.
849,686 professionals have used our research since 2012.