Try our new research platform with insights from 80,000+ expert users

F5 BIG-IQ vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

F5 BIG-IQ
Ranking in Process Automation
24th
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
14
Ranking in other categories
No ranking in other categories
ServiceNow Orchestration
Ranking in Process Automation
10th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Process Automation category, the mindshare of F5 BIG-IQ is 0.2%, down from 0.3% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.4%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Ravindra-Mali - PeerSpot reviewer
Key features like SSL uploading strengthen file handling
From the study material point of view, there are multiple certifications available. The challenge is there is hardly any study material available that can be referred to or used as a study material. Of course, from the knowledge perspective, multiple courses and details are available. However, from a hands-on experience perspective, more resources should be available on the Internet, like labs and lab preparations.
ShaheenKapery - PeerSpot reviewer
Easy to integrate, stable solution and incredibly good customer service
It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"F5 BIG-IQ reduces the propensity for error."
"Scalability: To move from larger boxes to smaller boxes, along with virtualization. So, we are not locked into a particular size."
"The most valuable features are load balancing and WAF."
"The customer service is great."
"F5 BIG-IQ has always provided us with great support."
"We use this solution on a daily basis, and it is very stable."
"F5 BIG-IQ is a central management system for the BIG-IP."
"The backup, monitoring and logging are the best features."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"Great with IT processes and business processes."
"There are a lot of ready to use orchestration custom packs."
"The data visualization is good."
"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."
"The iTerm suite is also crucial for visibility and optimization."
"It's scalable."
"It's probably the best product out there."
 

Cons

"Sometimes the solution does not work."
"They could use YAML or JSON if they wanted to make it a little bit easier for us."
"There are a lot of scripts available on the internet for people who know how to use them, but with a graphical interface, it would be easier for new users."
"The solution should improve pricing. It's expensive in comparison to other American solutions."
"A bug caused me to lose all the configuration."
"F5 BIG-IQ should improve by being a complete certificate management solution because currently, it is only for Venafi. Other automation platforms, should be added."
"F5 BIG-IQ is a complex solution, and it cannot manage everything related to BIG-IPs."
"Integration with VAS is something that they need to work on."
"We cannot perform GUI automation using the tool."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"It is a highly complex platform to work on."
"The deployment requires awareness among the project staff."
"There can be gaps in integration."
 

Pricing and Cost Advice

"F5 BIG-IQ is a cheap solution."
"There is only one licensing fee for F5 BIG-IQ and everything is included in the price."
"I would like the product to be cheaper."
"Users have to pay an annual subscription fee for the solution's iSeries."
"The solution is costly and orchestrations are very expensive."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"In terms of price, this solution is at the higher end of what you'll find."
"It is not very expensive."
"Pricing is custom to every customer."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
report
Use our free recommendation engine to learn which Process Automation solutions are best for your needs.
856,873 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
21%
Computer Software Company
12%
Manufacturing Company
8%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about F5 BIG-IQ?
F5 BIG-IQ is a central management system for the BIG-IP.
What needs improvement with F5 BIG-IQ?
The product is really good with no significant downsides. However, better and simpler integration with ACI could improve the product.
What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
What needs improvement with ServiceNow Orchestration?
The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.
 

Overview

 

Sample Customers

Information Not Available
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about F5 BIG-IQ vs. ServiceNow Orchestration and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.