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F5 BIG-IQ vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

F5 BIG-IQ
Ranking in Process Automation
25th
Average Rating
7.6
Reviews Sentiment
5.8
Number of Reviews
14
Ranking in other categories
No ranking in other categories
ServiceNow Orchestration
Ranking in Process Automation
9th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Process Automation category, the mindshare of F5 BIG-IQ is 0.4%, up from 0.2% compared to the previous year. The mindshare of ServiceNow Orchestration is 3.8%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Market Share Distribution
ProductMarket Share (%)
ServiceNow Orchestration3.8%
F5 BIG-IQ0.4%
Other95.8%
Process Automation
 

Featured Reviews

Ravindra-Mali - PeerSpot reviewer
Key features like SSL uploading strengthen file handling
From the study material point of view, there are multiple certifications available. The challenge is there is hardly any study material available that can be referred to or used as a study material. Of course, from the knowledge perspective, multiple courses and details are available. However, from a hands-on experience perspective, more resources should be available on the Internet, like labs and lab preparations.
Dinesh Kumar Raghu - PeerSpot reviewer
Fastest upgrading technology in the market currently
In each upgrade, ServiceNow is enhancing its product across various areas. They continuously improve different aspects one by one, ensuring that their service evolves with the changing needs. However, frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades. The current version fulfills everyone's requirements, and ServiceNow automatically updates annually, keeping pace with industry standards. They've been performing well, so I see no need for further upgrades, especially considering their consistent updates.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"F5 BIG-IQ has always provided us with great support."
"The best aspect of the solution is that we can have everything integrated with a rather large capacity in order to personalize and configure specific rules."
"F5 BIG-IQ is a central management system for the BIG-IP."
"The product is excellent."
"The most valuable features are load balancing and WAF."
"The GUI is fine, at least from an engineer's perspective."
"The reporting feature is quite good."
"Scalability: To move from larger boxes to smaller boxes, along with virtualization. So, we are not locked into a particular size."
"The solution effectively automates business processes."
"Great with IT processes and business processes."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"It is a very stable product, highly affordable."
"It's scalable."
"There are a lot of ready to use orchestration custom packs."
"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."
 

Cons

"Integration with VAS is something that they need to work on."
"There are a lot of scripts available on the internet for people who know how to use them, but with a graphical interface, it would be easier for new users."
"F5 BIG-IQ should improve by being a complete certificate management solution because currently, it is only for Venafi. Other automation platforms, should be added."
"I had trouble with high availability deployment in my environment."
"The solution should improve pricing. It's expensive in comparison to other American solutions."
"The shell, kernel, or Linux has something like a delay, especially with the Virtual Edition, when you are trying to implement it in the cloud and you want to access it remotely with web management. It would be great if they could improve their kernel. It was difficult for me, especially when I got started with BIG-IP. I was struggling to find which commands work with it. If you want to work with it, you have to be a Linux guy."
"The solution's rSeries has been made free, and iSeries should be made free as well."
"F5 BIG-IQ is a complex solution, and it cannot manage everything related to BIG-IPs."
"There can be gaps in integration."
"I would like a user experience module to be added."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"We cannot perform GUI automation using the tool."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"The deployment requires awareness among the project staff."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
 

Pricing and Cost Advice

"I would like the product to be cheaper."
"F5 BIG-IQ is a cheap solution."
"Users have to pay an annual subscription fee for the solution's iSeries."
"There is only one licensing fee for F5 BIG-IQ and everything is included in the price."
"In terms of price, this solution is at the higher end of what you'll find."
"The solution is costly and orchestrations are very expensive."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"It is not very expensive."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"Pricing is custom to every customer."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
21%
Computer Software Company
10%
Manufacturing Company
8%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise3
Large Enterprise3
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise4
Large Enterprise8
 

Questions from the Community

What do you like most about F5 BIG-IQ?
F5 BIG-IQ is a central management system for the BIG-IP.
What needs improvement with F5 BIG-IQ?
The product is really good with no significant downsides. However, better and simpler integration with ACI could improve the product.
What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
What needs improvement with ServiceNow Orchestration?
The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.
 

Overview

 

Sample Customers

Information Not Available
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about F5 BIG-IQ vs. ServiceNow Orchestration and other solutions. Updated: September 2025.
867,445 professionals have used our research since 2012.