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F5 BIG-IQ vs ServiceNow Orchestration comparison

F5 and ServiceNow are both solutions in the Process Automation category. F5 is ranked #25 with an average rating of 8.7, while ServiceNow is ranked #12 with an average rating of 8.0. F5 holds a 0.5% mindshare in PA, compared to ServiceNow’s 3.5% mindshare. Additionally, 75% of F5 users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

F5 BIG-IQ

Read 15 F5 BIG-IQ reviews

350 Views
347 Comparison Views

75% willing to recommend

ServiceNow Orchestration

Read 15 ServiceNow Orchestration reviews

1,896 Views
1,858 Comparison Views

92% willing to recommend

F5 BIG-IQ

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

F5 BIG-IQ and ServiceNow Orchestration compete in IT management and orchestration. ServiceNow Orchestration appears superior in feature richness, despite F5 BIG-IQ's favorable pricing and support.

Features: F5 BIG-IQ enhances network management with centralized control of BIG-IP devices, simplifies complex infrastructures, and reduces error propensity during policy implementation. ServiceNow Orchestration offers robust workflow automation, extensive ITSM integration, and the ability to automate business processes efficiently, with a user-friendly interface accessible via a simple URL.

Room for Improvement: F5 BIG-IQ could improve its integration capabilities with non-F5 products, offer more flexible deployment options, and enhance its user interface for non-experts. ServiceNow Orchestration may benefit from a reduction in initial setup complexity, more intuitive network connectivity testing, and an improved ability to conduct regular administrator connectivity tests.

Ease of Deployment and Customer Service: F5 BIG-IQ provides streamlined integration into networking environments with effective customer support. ServiceNow Orchestration offers cloud-based deployment with customizable workflows, resulting in a flexible approach that may take more time to set up but ensures strong ongoing support.

Pricing and ROI: F5 BIG-IQ's lower upfront costs make it appealing for quick ROI focused on network management. ServiceNow Orchestration requires a higher initial investment but delivers significant ROI through enhanced automation and improved business process efficiency.

To learn more, read our detailed F5 BIG-IQ vs. ServiceNow Orchestration Report (Updated: September 2025).

Buyer's Guide

F5 BIG-IQ vs. ServiceNow Orchestration

September 2025

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

F5 BIG-IQ

Ranking in Process Automation

25th

Average Rating

7.4

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Orchestration

Ranking in Process Automation

12th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2025, in the Process Automation category, the mindshare of F5 BIG-IQ is 0.5%, up from 0.2% compared to the previous year. The mindshare of ServiceNow Orchestration is 3.5%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Market Share Distribution
Product	Market Share (%)
ServiceNow Orchestration	3.5%
F5 BIG-IQ	0.5%
Other	96.0%

Process Automation

Featured Reviews

Bikale Kassu

Manager for Implementation and Administration at a financial services firm with 10,001+ employees

Has faced challenges with visibility and technical support but allows centralized management of multiple sites

The configuration part is complex for F5 BIG-IQ. The simplicity and visibility part needs improvement. The dashboard, especially the analytics part, needs to be more simple and presentable. For the security part, it is difficult to present to our management, so we have to capture it and prepare manual reporting options rather than getting them directly from the system. The automation part in F5 BIG-IQ is limited; we are still using it only for load balancing for some services. We haven't integrated it with our Accesso or implemented any automation options. The setup process for F5 BIG-IQ would rate a five out of ten.

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Dinesh Kumar Raghu

Senior Software Engineer at NewRocket

Fastest upgrading technology in the market currently

In each upgrade, ServiceNow is enhancing its product across various areas. They continuously improve different aspects one by one, ensuring that their service evolves with the changing needs. However, frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades. The current version fulfills everyone's requirements, and ServiceNow automatically updates annually, keeping pace with industry standards. They've been performing well, so I see no need for further upgrades, especially considering their consistent updates.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Scalability: To move from larger boxes to smaller boxes, along with virtualization. So, we are not locked into a particular size."

"The customer service is great."

"We mainly use F5 BIG-IQ to protect our web-based applications, such as our email and website, so we use it as a web-based application firewall for those services."

"Features like AFM, the gateway, and Global DNS are the coolest features that save work for us."

"F5 BIG-IQ has always provided us with great support."

"The most valuable features are load balancing and WAF."

"The product is excellent."

More F5 BIG-IQ pros

"It's scalable."

"The solution effectively automates business processes."

"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"The data visualization is good."

"There are a lot of ready to use orchestration custom packs."

"Great with IT processes and business processes."

"The product has a flexible interface for development."

More ServiceNow Orchestration pros

Cons

"For stability, F5 BIG-IQ rates a two or three because currently we are integrating it with our third party as a port forwarding service. We created many VIPs, but on average, weekly, we lose three to five connections, making the troubleshooting part a headache for us."

"A bug caused me to lose all the configuration."

"Integration with VAS is something that they need to work on."

"Sometimes the solution does not work."

"F5 BIG-IQ should improve by being a complete certificate management solution because currently, it is only for Venafi. Other automation platforms, should be added."

"The solution's rSeries has been made free, and iSeries should be made free as well."

"From a hands-on experience perspective, more resources should be available on the Internet, like labs and lab preparations."

More F5 BIG-IQ cons

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."

"We cannot perform GUI automation using the tool."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"I would like a user experience module to be added."

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

"From my space, the only thing that I can say is the spinning up with Google Cloud Services."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"I would like the product to be cheaper."

"There is only one licensing fee for F5 BIG-IQ and everything is included in the price."

"F5 BIG-IQ is a cheap solution."

"Users have to pay an annual subscription fee for the solution's iSeries."

"Pricing is custom to every customer."

"It is not very expensive."

"The solution is costly and orchestrations are very expensive."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"In terms of price, this solution is at the higher end of what you'll find."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

21%

Manufacturing Company

Computer Software Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	3
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	4
Large Enterprise	8

Questions from the Community

What do you like most about F5 BIG-IQ?

F5 BIG-IQ is a central management system for the BIG-IP.

See all answers

What is your experience regarding pricing and costs for F5 BIG-IQ?

F5 BIG-IQ is a cheap solution.

See all answers

What needs improvement with F5 BIG-IQ?

The product is really good with no significant downsides. However, better and simpler integration with ACI could improve the product.

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

See all answers

What needs improvement with ServiceNow Orchestration?

The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.

See all answers

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Product Reports

Buyer's Guide

F5 BIG-IQ

October 2025

Download F5 BIG-IQ product report

Buyer's Guide

ServiceNow Orchestration

October 2025

Download ServiceNow Orchestration product report

Overview

F5® BIG-IQ® Centralized Management provides a unified point of visibility and control for the entire F5 portfolio, ensuring administrators remain aware on the pulse of F5 devices, modules, and licenses and enabling them to deliver optimal application availability, performance, and security.

BIG-IQ manages policies,licenses, SSL certificates, BIG-IP images, and configurations for F5 appliances and for the following BIG-IP moduals across hardware and virtual editions:

BIG-IP Local Traffic Manager™ (LTM)
F5 Advanced Web Application Firewall™ (WAF)
BIG-IP Advanced Firewall Manager™ (AFM)
F5 SSL Orchestrator®
F5 DDoS Hybrid Defender®
BIG-IP Access Policy Manager® (APM)
F5 Secure Web Gateway Services
BIG-IP DNS

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

Information Not Available

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

F5 BIG-IQ vs. ServiceNow Orchestration

September 2025

Free Report: F5 BIG-IQ vs. ServiceNow Orchestration

Find out what your peers are saying about F5 BIG-IQ vs. ServiceNow Orchestration and other solutions. Updated: September 2025.

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