F5 BIG-IQ vs ServiceNow Orchestration comparison

F5 and ServiceNow are both solutions in the Process Automation category. F5 is ranked #29 with an average rating of 7.5, while ServiceNow is ranked #9 with an average rating of 8.2. F5 holds a 0.7% mindshare in PA, compared to ServiceNow’s 3.5% mindshare. Additionally, 75% of F5 users are willing to recommend the solution, compared to 93% of ServiceNow users who would recommend it.

F5 BIG-IQ

Read 15 F5 BIG-IQ reviews

489 Views
484 Comparison Views

75% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

1,890 Views
1,852 Comparison Views

93% willing to recommend

F5 BIG-IQ

ServiceNow Orchestration

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 17, 2024

F5 BIG-IQ and ServiceNow Orchestration compete in IT management and orchestration. ServiceNow Orchestration appears superior in feature richness, despite F5 BIG-IQ's favorable pricing and support.

Features: F5 BIG-IQ enhances network management with centralized control of BIG-IP devices, simplifies complex infrastructures, and reduces error propensity during policy implementation. ServiceNow Orchestration offers robust workflow automation, extensive ITSM integration, and the ability to automate business processes efficiently, with a user-friendly interface accessible via a simple URL.

Room for Improvement: F5 BIG-IQ could improve its integration capabilities with non-F5 products, offer more flexible deployment options, and enhance its user interface for non-experts. ServiceNow Orchestration may benefit from a reduction in initial setup complexity, more intuitive network connectivity testing, and an improved ability to conduct regular administrator connectivity tests.

Ease of Deployment and Customer Service: F5 BIG-IQ provides streamlined integration into networking environments with effective customer support. ServiceNow Orchestration offers cloud-based deployment with customizable workflows, resulting in a flexible approach that may take more time to set up but ensures strong ongoing support.

Pricing and ROI: F5 BIG-IQ's lower upfront costs make it appealing for quick ROI focused on network management. ServiceNow Orchestration requires a higher initial investment but delivers significant ROI through enhanced automation and improved business process efficiency.

To learn more, read our detailed F5 BIG-IQ vs. ServiceNow Orchestration Report (Updated: December 2025).

Buyer's Guide

F5 BIG-IQ vs. ServiceNow Orchestration

December 2025

Download the complete report

Helped 879,259 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

F5 BIG-IQ

Ranking in Process Automation

29th

Average Rating

7.4

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Orchestration

Ranking in Process Automation

9th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2025, in the Process Automation category, the mindshare of F5 BIG-IQ is 0.7%, up from 0.2% compared to the previous year. The mindshare of ServiceNow Orchestration is 3.5%, down from 4.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Market Share Distribution
Product	Market Share (%)
ServiceNow Orchestration	3.5%
F5 BIG-IQ	0.7%
Other	95.8%

Process Automation

Featured Reviews

Bikale Kassu

Manager for Implementation and Administration at a financial services firm with 10,001+ employees

Has faced challenges with visibility and technical support but allows centralized management of multiple sites

The configuration part is complex for F5 BIG-IQ. The simplicity and visibility part needs improvement. The dashboard, especially the analytics part, needs to be more simple and presentable. For the security part, it is difficult to present to our management, so we have to capture it and prepare manual reporting options rather than getting them directly from the system. The automation part in F5 BIG-IQ is limited; we are still using it only for load balancing for some services. We haven't integrated it with our Accesso or implemented any automation options. The setup process for F5 BIG-IQ would rate a five out of ten.

Read full review

Claude-Yameogo

Consultant at a comms service provider with 1,001-5,000 employees

Has helped orchestrate processes and integrate workflows across cloud environments

I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We mainly use F5 BIG-IQ to protect our web-based applications, such as our email and website, so we use it as a web-based application firewall for those services."

"The product is excellent."

"The customer service is great."

"The best aspect of the solution is that we can have everything integrated with a rather large capacity in order to personalize and configure specific rules."

"It is quite good in a large environment where I have multiple devices; it is easy to manage the devices."

"The most valuable features are load balancing and WAF."

"Features like AFM, the gateway, and Global DNS are the coolest features that save work for us."

"The GUI is fine, at least from an engineer's perspective."

More F5 BIG-IQ pros

"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."

"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

"The iTerm suite is also crucial for visibility and optimization."

"There are a lot of ready to use orchestration custom packs."

"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"The product has a flexible interface for development."

"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."

More ServiceNow Orchestration pros

Cons

"The solution should improve pricing. It's expensive in comparison to other American solutions."

"For stability, F5 BIG-IQ rates a two or three because currently we are integrating it with our third party as a port forwarding service. We created many VIPs, but on average, weekly, we lose three to five connections, making the troubleshooting part a headache for us."

"The shell, kernel, or Linux has something like a delay, especially with the Virtual Edition, when you are trying to implement it in the cloud and you want to access it remotely with web management. It would be great if they could improve their kernel. It was difficult for me, especially when I got started with BIG-IP. I was struggling to find which commands work with it. If you want to work with it, you have to be a Linux guy."

"I had trouble with high availability deployment in my environment."

"F5 BIG-IQ should improve by being a complete certificate management solution because currently, it is only for Venafi. Other automation platforms, should be added."

"They could use YAML or JSON if they wanted to make it a little bit easier for us."

"There are a lot of scripts available on the internet for people who know how to use them, but with a graphical interface, it would be easier for new users."

More F5 BIG-IQ cons

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

"Efficiency of some features could be improved."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."

"I would like a user experience module to be added."

"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."

"There can be gaps in integration."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"I would like the product to be cheaper."

"Users have to pay an annual subscription fee for the solution's iSeries."

"There is only one licensing fee for F5 BIG-IQ and everything is included in the price."

"F5 BIG-IQ is a cheap solution."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"The solution is costly and orchestrations are very expensive."

"It is not very expensive."

"Pricing is custom to every customer."

"In terms of price, this solution is at the higher end of what you'll find."

See which vendors are best for you

Use our free recommendation engine to learn which Process Automation solutions are best for your needs.

See recommendations

879,259 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Financial Services Firm

21%

Manufacturing Company

Computer Software Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	3
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	4
Large Enterprise	9

Questions from the Community

What do you like most about F5 BIG-IQ?

F5 BIG-IQ is a central management system for the BIG-IP.

See all answers

What is your experience regarding pricing and costs for F5 BIG-IQ?

From the pricing perspective, F5 BIG-IQ rates an eight out of ten as it's reasonably priced.

See all answers

What needs improvement with F5 BIG-IQ?

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

See all answers

What needs improvement with ServiceNow Orchestration?

If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...

See all answers

Comparisons

BMC TrueSight Orchestration vs F5 BIG-IQ

Compared 100% of the time

More F5 BIG-IQ Competitors

Camunda vs ServiceNow Orchestration

Compared 36% of the time

Control-M vs ServiceNow Orchestration

Compared 14% of the time

Temporal vs ServiceNow Orchestration

Compared 7% of the time

Nintex Process Platform vs ServiceNow Orchestration

Compared 6% of the time

IBM BPM vs ServiceNow Orchestration

Compared 5% of the time

More ServiceNow Orchestration Competitors

Product Reports

Buyer's Guide

F5 BIG-IQ

December 2025

Download F5 BIG-IQ product report

Buyer's Guide

ServiceNow Orchestration

December 2025

Download ServiceNow Orchestration product report

Overview

F5® BIG-IQ® Centralized Management provides a unified point of visibility and control for the entire F5 portfolio, ensuring administrators remain aware on the pulse of F5 devices, modules, and licenses and enabling them to deliver optimal application availability, performance, and security.

BIG-IQ manages policies,licenses, SSL certificates, BIG-IP images, and configurations for F5 appliances and for the following BIG-IP moduals across hardware and virtual editions:

BIG-IP Local Traffic Manager™ (LTM)
F5 Advanced Web Application Firewall™ (WAF)
BIG-IP Advanced Firewall Manager™ (AFM)
F5 SSL Orchestrator®
F5 DDoS Hybrid Defender®
BIG-IP Access Policy Manager® (APM)
F5 Secure Web Gateway Services
BIG-IP DNS

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

Information Not Available

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

F5 BIG-IQ vs. ServiceNow Orchestration

December 2025

Free Report: F5 BIG-IQ vs. ServiceNow Orchestration

Find out what your peers are saying about F5 BIG-IQ vs. ServiceNow Orchestration and other solutions. Updated: December 2025.

DOWNLOAD NOW

879,259 professionals have used our research since 2012.

See our F5 BIG-IQ vs. ServiceNow Orchestration report.

See our list of best Process Automation vendors.

We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.