ServiceNow Orchestration vs vCenter Orchestrator comparison

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2,743 views|1,749 comparisons
90% willing to recommend
VMware Logo
327 views|266 comparisons
94% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between ServiceNow Orchestration and vCenter Orchestrator based on real PeerSpot user reviews.

Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ServiceNow Orchestration vs. vCenter Orchestrator Report (Updated: March 2024).
768,246 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It's scalable.""Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time.""Great with IT processes and business processes.""There are a lot of ready to use orchestration custom packs.""The product has a flexible interface for development.""Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact.""This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge.""The solution effectively automates business processes."

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"The most valuable feature is workflow automation.""vCenter Orchestrator's best features are the workflows, integration with third-party applications, and the workflow library.""The product's initial setup phase was easy.""The most valuable feature is how easy it makes it to manage the VM.""The storage motion is a good feature. It is a very good tool.""We can scale the solution.""The solution is pretty stable and reliable.""User-friendly and easy to deploy."

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Cons
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability.""I would like a user experience module to be added.""There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly.""There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion.""The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement.""ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden.""From my space, the only thing that I can say is the spinning up with Google Cloud Services.""We cannot perform GUI automation using the tool."

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"Many times, customers' licenses are not used because the client is not aware of the features and the product benefits. When somebody is buying a product, they just do a default configuration.""We encounter challenges related to the renewal of support subscriptions.""The price of this product is high and could be improved.""The custom workflows are very difficult and confusing.""The interface could be improved to bring greater user-friendliness and ease of use.""The product’s cost needs improvement.""VMware tools would benefit from more automation. When installing our devices and servers, we often need to install the VMware tools manually. This process should be automated during the VM installation process.""There are no good manuals or guidelines on integrations. Hence, you need to be asking someone."

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Pricing and Cost Advice
  • "In terms of price, this solution is at the higher end of what you'll find."
  • "This is an expensive product, but it is the best in the market considering the features and lack of competitors."
  • "ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
  • "The solution is costly and orchestrations are very expensive."
  • "It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
  • "The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
  • "It is not very expensive."
  • More ServiceNow Orchestration Pricing and Cost Advice →

  • "Our licensing is on a yearly basis. We pay for the license and then we pay the support every year."
  • "This solution is expensive and the licensing is more attractive for Haveri."
  • "The price is reasonable, and one of the reasons that this product was selected."
  • "We provide the VMware solution to our clients, for which they pay a perpetual license."
  • "The concept of hyper-convergence is smart. I don't know if it can be applied with less cost to be more affordable for small or medium-sized companies. The cost is a very important factor for it. We are currently depending on SAN storage. However, the hyper-converged solutions are depending on the storage within the hosts, such as vSAN in the VMware. It is a smart solution."
  • "We pay a yearly fee, based on our entries."
  • "The licensing module is somewhat complex. Calculating the cost is complicated. Many of our clients are unclear about the billing system and the traffic metering."
  • "The licensing cost is manageable because they have different versions available, standard, essential, and advanced."
  • More vCenter Orchestrator Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in… more »
    Top Answer:The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to… more »
    Top Answer:ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to… more »
    Top Answer:The stability of the product is very good.
    Top Answer:My company needs to make yearly payments towards the licensing costs attached to the product.
    Top Answer:There are some update-related issues with the product. The tool's updates are released on time, so there was continuous improvement from vCenter's end. The product also has an extended community and… more »
    Ranking
    13th
    out of 66 in Process Automation
    Views
    2,743
    Comparisons
    1,749
    Reviews
    8
    Average Words per Review
    470
    Rating
    8.4
    9th
    out of 66 in Process Automation
    Views
    327
    Comparisons
    266
    Reviews
    22
    Average Words per Review
    418
    Rating
    8.4
    Comparisons
    Learn More
    Overview

    ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

    VMware vCenter Orchestrator simplifies the automation of complex IT tasks and integrates with VMware vCloud Suite components to adapt and extend service delivery and operational management, effectively working with existing infrastructure, tools and processes.
    Sample Customers
    experian, BEACHBODY, HealthPartners, Banosoft
    Beiersdorf Shared Services
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Government9%
    Insurance Company8%
    REVIEWERS
    Comms Service Provider21%
    Manufacturing Company14%
    Financial Services Firm10%
    Computer Software Company10%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Financial Services Firm17%
    Government9%
    Retailer6%
    Company Size
    REVIEWERS
    Small Business27%
    Midsize Enterprise18%
    Large Enterprise55%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise11%
    Large Enterprise72%
    REVIEWERS
    Small Business34%
    Midsize Enterprise25%
    Large Enterprise41%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise13%
    Large Enterprise66%
    Buyer's Guide
    ServiceNow Orchestration vs. vCenter Orchestrator
    March 2024
    Find out what your peers are saying about ServiceNow Orchestration vs. vCenter Orchestrator and other solutions. Updated: March 2024.
    768,246 professionals have used our research since 2012.

    ServiceNow Orchestration is ranked 13th in Process Automation with 12 reviews while vCenter Orchestrator is ranked 9th in Process Automation with 44 reviews. ServiceNow Orchestration is rated 8.2, while vCenter Orchestrator is rated 8.4. The top reviewer of ServiceNow Orchestration writes "Fastest upgrading technology in the market currently". On the other hand, the top reviewer of vCenter Orchestrator writes "Enables us to do administration on a centralized layer when using multiple VMware ESX servers". ServiceNow Orchestration is most compared with Camunda, IBM BPM, Control-M and Nintex Process Platform, whereas vCenter Orchestrator is most compared with VMware Aria Automation, VMware Aria Operations, vCloud Director, Cisco UCS Director and SaltStack. See our ServiceNow Orchestration vs. vCenter Orchestrator report.

    See our list of best Process Automation vendors.

    We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.