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CA Process Automation vs OpenText Operations Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
37th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
OpenText Operations Orchest...
Ranking in Process Automation
20th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
26
Ranking in other categories
Robotic Process Automation (RPA) (16th)
 

Mindshare comparison

As of August 2026, in the Process Automation category, the mindshare of CA Process Automation is 1.0%, up from 0.3% compared to the previous year. The mindshare of OpenText Operations Orchestration is 1.4%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
OpenText Operations Orchestration1.4%
CA Process Automation1.0%
Other97.6%
Process Automation
 

Featured Reviews

SJ
Automation Solutions Developer at HCL Technologies
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
Ahmed Salman - PeerSpot reviewer
Performance & Monitoring Supervisor at Saudi Telecom Company
Increases productivity with automation and robust orchestration capabilities
The community is very powerful, with extensive knowledge bases available. There are ready-made workflows, integration with other products, a nice user interface, and reporting. The tool is flexible, agent-based or agentless. It allows significant automation and has robust orchestration and reporting capabilities. It is easy to configure and use, leading to increased efficiency across our IT processes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has provided ROI by auto-resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"If you’re planning or looking for an application able to create process automation, stop looking."
"The benefits are the efficiency we achieve with such a product, as we could automate processes which were done in the past by humans, speeding up the reaction by 10 times and saving us a lot of money."
"Before implementing this product, our Problem and Change Management Processes were very poor, but nowadays, thanks to CA Process Automation (PAM), we no longer have this problem, as we now have all of the processes' rules placed inside of it."
"The value lies in just being able to automate things such that there's less human interaction and, therefore, more consistency in our automations."
"It’s a great product, extremely versatile but takes a certain skillset to use and implementation of automation can be time consuming when done properly."
"CA Process Automation manager is a very powerful production tool."
"We took our server provisioning process from about 30 days to about 4 days on the first iteration of implementation."
"The ease of use is most valuable."
"The ability to basically create any type of flow I want to, go and get the root cause, and to control workflow without people having to know everything that needs to be done."
"This solution basically does everything that we need it to do."
"HP provides ready to use automation libraries for almost all the IT process automation tasks with no extra cost."
"The community is very powerful, with extensive knowledge bases available."
"It’s saved 100’s of man hours monthly."
"We have reduced the amount of time it would take to resolve an incident or to send an escalation to a customer, and it has saved us many man hours."
"We have saved few million dollars with OO."
 

Cons

"Somehow the product group within CA left the product dry from some regular expression functionality."
"It’s very complex, which is one of the disadvantages."
"Make some of the features more open source that way developers can have more flexibility."
"OCR capability should be added as a feature."
"Although it's drag-and-drop, there's a little bit of a learning curve to use it correctly."
"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."
"The solution engine is in Java. Regardless of developments, the solution will always be limited to what Java offers."
"CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing."
"If you're running it in a Windows environment, you're tied to the inefficiency and quirkiness of Windows."
"The setup is a little bit complex, as the first time we needed some help from HPE support, but afterwards on repeating the process it became easier."
"There were a lot of scalability issues that we initially faced. Whenever I tried to deploy 100-200 endpoints, it became a huge challenge. We had to actually start using other tools like Tivoli Endpoint Management in order to patch the issues."
"The cost is very high compared to anything else available."
"It takes a lot of resources to implement and support it, which is expensive."
"We have used technical support and we've had our ups and downs with them."
"Customer Service: Below average, 2/10. A lot is needed to be improved upon in their customer service."
"Only the tool's support can be a drawback where improvements are needed."
 

Pricing and Cost Advice

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"There are a lot of automation savings from any process which is repeatable."
"I do not have experience with the pricing or licensing of the product."
"The cost is very high compared to anything else available."
"The tool is expensive. I rate the tool a six if one is cheap and ten is very expensive."
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Top Industries

By visitors reading reviews
Construction Company
19%
Financial Services Firm
14%
Manufacturing Company
13%
Performing Arts
7%
Financial Services Firm
13%
Construction Company
13%
Outsourcing Company
11%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise20
 

Questions from the Community

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What is your experience regarding pricing and costs for Operations Orchestration?
The pricing is medium, and the automation helps in cost and time savings, resulting in substantial value for money.
What needs improvement with Operations Orchestration?
I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios. This would save time by not starting from scratch each time.
What advice do you have for others considering Operations Orchestration?
This tool serves as a central management hub, allowing seamless control of various IT processes via one console. I rate this solution eight out of ten.
 

Also Known As

CA IT Process Automation Manager
Micro Focus Operations Orchestration, Operations Orchestration, HPOO, HPE Operations Orchestration
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.
Find out what your peers are saying about CA Process Automation vs. OpenText Operations Orchestration and other solutions. Updated: August 2026.
908,834 professionals have used our research since 2012.