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ACI Worldwide Global Payments Hub vs IBM BPM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ACI Worldwide Global Paymen...
Ranking in Process Automation
38th
Average Rating
8.0
Reviews Sentiment
5.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
IBM BPM
Ranking in Process Automation
6th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
112
Ranking in other categories
Business Process Management (BPM) (7th), Application Infrastructure (6th)
 

Mindshare comparison

As of October 2025, in the Process Automation category, the mindshare of ACI Worldwide Global Payments Hub is 0.3%, up from 0.1% compared to the previous year. The mindshare of IBM BPM is 6.0%, down from 9.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Market Share Distribution
ProductMarket Share (%)
IBM BPM6.0%
ACI Worldwide Global Payments Hub0.3%
Other93.7%
Process Automation
 

Featured Reviews

PR
Robust cloud model support and offers competitive pricing with a pay-per-use model
This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model. And then, this solution's time to market. So they are generally the first ones to deploy any regulatory changes.
Ateeq Rehman - PeerSpot reviewer
Automation platforms streamline processes and offer flexibility, but AI integration and version upgrades pose challenges
In the technology world, there is always room for improvement. Technologies evolve day by day, especially with the emergence of artificial intelligence and generative AI models. Although IBM BPM is a substantial product, adopting and integrating new technologies quickly is not easy due to the migration and upgrade paths involved. Every time new versions are released, we face business and production challenges that make rapid adoption challenging. The main concern bothering me today regarding IBM BPM is the integration of AI components.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model."
"Responsive Portal + Process Federation Server. This set of solutions offers a unified worklist to our customers."
"This is one of the best tools to support the business and the way we work, and the numerous processes we need to implement."
"They have some quick-win programs that are designed to come in, they'll bring a developer in and they'll work with your developer to get you started. That's what we did and that worked really great. We got an understanding of the product, we got an understanding of how to deploy the product. And when we were done with that engagement, we were off and running."
"Initially, the process architecture studio was very helpful and it was compliant with BPMN standards."
"The solution offers great notifications."
"One of the most notable things is how you can develop use cases with the customers, internal customers, but directly within. The software process model that BPM supports is really exciting in that aspect."
"Provides the power to understand and automate processes."
"The possibility to add Java code as embedded .jar, that increases the flexibility of the solution."
 

Cons

"The initial setup of medium complexity. So, there is room for improvement to make it better."
"The people working on the front desk are having some problem with managing the documentation. For instance, they get a picture, and if the picture comes rotated 90 degrees, together with a picture that is not rotated, they have some problems dealing with that, technically. There are some minor aspects that on the usability side that are still lacking. That has to do with FileNet, too, I'm talking about the suite together."
"They could provide case studies to investigate and understand the functionality of business processes before development."
"I hope IBM uses something from IBM Content Navigator to make the interface easier to navigate."
"I would like to see the solution be able to interact with other customer software solutions."
"It is not user-friendly."
"The initial setup was complex."
"I'd like the tool to be more flexible."
"We care about technology and support because support is very important and a BPM is not easy to implement."
 

Pricing and Cost Advice

"I would rate the pricing a two out of ten, where one is cheap, and ten is expensive."
"I give the pricing an eight out of ten."
"The solution might be expensive, but I can't give you a precise number. In the market here, I've seen two main products for BPM: IBM BPM and Camunda. Camunda is very popular and open-source, so there's no direct comparison."
"The solution is highly-priced."
"I rate the solution's pricing a four out of ten."
"I already compared some solutions related to business process management, and I saw that the cost of IBM BPM is more expensive compared with that of Camunda, for example."
"We have a yearly licensing model. It is not expensive. There are no addition costs to the standard license."
"Our customers do see ROI. They'll identify some particularly painful or uncoordinated processes to start with, then build out from there, picking off low hanging fruit."
"When considering the features of the solution the price is expensive compared to competitors."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
28%
Computer Software Company
10%
Manufacturing Company
7%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise19
Large Enterprise71
 

Questions from the Community

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Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM BPM?
Once it is installed, maintaining it is not a big issue.
 

Comparisons

No data available
 

Also Known As

Worldwide Global Payments Hub
WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
 

Overview

 

Sample Customers

Charles River Investment Management Systems, T-Mobile,Time Warner Cable, Thomson Reuters, Fidelity.com, Texas Instruments, Sears, Sabre Holdings, First Data, HP, IBM, Johnson Controls, Jefferies
Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
Find out what your peers are saying about Camunda, BMC, Temporal Technologies and others in Process Automation. Updated: August 2025.
868,706 professionals have used our research since 2012.