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ACI Worldwide Global Payments Hub vs IBM BPM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ACI Worldwide Global Paymen...
Ranking in Process Automation
39th
Average Rating
8.0
Reviews Sentiment
5.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
IBM BPM
Ranking in Process Automation
5th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
113
Ranking in other categories
Business Process Management (BPM) (5th), Application Infrastructure (6th)
 

Mindshare comparison

As of January 2026, in the Process Automation category, the mindshare of ACI Worldwide Global Payments Hub is 0.8%, up from 0.1% compared to the previous year. The mindshare of IBM BPM is 4.9%, down from 7.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Market Share Distribution
ProductMarket Share (%)
IBM BPM4.9%
ACI Worldwide Global Payments Hub0.8%
Other94.3%
Process Automation
 

Featured Reviews

PR
Pre-Sales Consultant at Capco
Robust cloud model support and offers competitive pricing with a pay-per-use model
This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model. And then, this solution's time to market. So they are generally the first ones to deploy any regulatory changes.
Ateeq Rehman - PeerSpot reviewer
Unit Head System Implementor at Allied Bank Limited
Automation platforms streamline processes and offer flexibility, but AI integration and version upgrades pose challenges
In the technology world, there is always room for improvement. Technologies evolve day by day, especially with the emergence of artificial intelligence and generative AI models. Although IBM BPM is a substantial product, adopting and integrating new technologies quickly is not easy due to the migration and upgrade paths involved. Every time new versions are released, we face business and production challenges that make rapid adoption challenging. The main concern bothering me today regarding IBM BPM is the integration of AI components.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model."
"The process creation."
"The possibility to add Java code as embedded .jar, that increases the flexibility of the solution."
"It is efficient in reducing costs."
"The most valuable features are the integration capabilities - BPM can connect with almost any legacy or advanced system."
"Scalability is good. In the time that I have been there, we have added more JVMs to help with the increased workload, so it does scale."
"There are a lot of things that you get out-of-the-box: Timers and so on, which took a lot of effort and code before."
"The integration capabilities of IBM BPM are excellent."
"I rate the technical support a ten out of ten...The product's installation was easy."
 

Cons

"The initial setup of medium complexity. So, there is room for improvement to make it better."
"Process versioning was tricky, not straightforward."
"We need process monitoring. It is somewhat complex to monitor all the processes which work."
"The coaches and the user interface are the areas that can be improved a lot. It is good in terms of data processing, but the UI, scripting, and coaches are not very user-friendly and developer-friendly. Performance is always an issue. The scripting and the pattern that it uses are very tedious for new developers to understand, and it takes time to master it in depth. When comparing IBM BPM with IBM APN, a lot of things are provided out of the box in IBM APN. We don't have to write code or a Java connector to make a functionality work. It would be very helpful and time-saving for developers if IBM BPM is improved in this area to provide many functionalities or drag-and-drop options so that the developers don't have to write the code."
"IBM BPM's price could be improved."
"It is not user-friendly."
"Could increase vulnerability and security patches to make it more robust."
"It needs more customization. We like to customize the screens to show more things related to our company."
"Performance in the development environment space. I know that they have been taking it off the desktop version and putting on the web, and it is not 100% yet."
 

Pricing and Cost Advice

"I would rate the pricing a two out of ten, where one is cheap, and ten is expensive."
"The price is good but could be a little lower."
"Its price is on the higher side, and it can be improved. Its licensing is on a yearly basis. There are no additional costs."
"I already compared some solutions related to business process management, and I saw that the cost of IBM BPM is more expensive compared with that of Camunda, for example."
"It has a low cost to implement. You'll get your money back in the same year that you complete the project."
"It may be cheaper for organizations to pay for the Viewer licenses that are immediately up and running in the cloud, rather than paying for someone to administer publishing to an intranet."
"We chose to purchase IBM BPM because it was bundled with the actual RPA program/solution that we decided to purchase. We decided to use Automation Anywhere tool (RPA), and it is was bundled with IBM BPM."
"The solution is expensive since it is an enterprise application."
"IBM BPM is expensive, so most large companies opt for IBM based on their licensing options."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
25%
Computer Software Company
9%
Manufacturing Company
8%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise19
Large Enterprise72
 

Questions from the Community

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Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM BPM?
Once it is installed, maintaining it is not a big issue.
 

Also Known As

Worldwide Global Payments Hub
WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
 

Overview

 

Sample Customers

Charles River Investment Management Systems, T-Mobile,Time Warner Cable, Thomson Reuters, Fidelity.com, Texas Instruments, Sears, Sabre Holdings, First Data, HP, IBM, Johnson Controls, Jefferies
Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
Find out what your peers are saying about Camunda, BMC, Temporal Technologies and others in Process Automation. Updated: December 2025.
880,255 professionals have used our research since 2012.