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Control-M vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 13, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Control-M
Ranking in Process Automation
2nd
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
184
Ranking in other categories
Managed File Transfer (MFT) (2nd), Workload Automation (1st), AI IT Support (1st)
ServiceNow Orchestration
Ranking in Process Automation
9th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Process Automation category, the mindshare of Control-M is 3.5%, down from 4.5% compared to the previous year. The mindshare of ServiceNow Orchestration is 3.0%, down from 4.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Market Share Distribution
ProductMarket Share (%)
Control-M3.5%
ServiceNow Orchestration3.0%
Other93.5%
Process Automation
 

Featured Reviews

RP
Batch Admin at NBC Universal
Brings data together from multiple platforms and optimizes cross-environment orchestration
The features of Control-M that I like the most include the ability to easily integrate or bring in different platforms into Control-M. For instance, AWS, mainframe, TWS, and something that's running on Autosys can all be brought into Control-M, converted to how Control-M runs it, and then the batch can be executed. This centralizes various applications in Control-M, which doesn't just have to handle batch processes, but also other tasks like reporting on required data. I find this functionality very useful and the setup is impressive, with more advancements yet to come. With Control-M, my company has achieved several measurable improvements since I started. The metrics indicate that the number of failures has dropped, and we have addressed the issue of excessive false alerts that I encountered when I joined. Previously, we received an overwhelming number of alerts daily, but now we manage to maintain that at a normalized level, perhaps around five to fifteen alerts, depending on running core batches and their setup.
Claude-Yameogo - PeerSpot reviewer
Consultant at a comms service provider with 1,001-5,000 employees
Has helped orchestrate processes and integrate workflows across cloud environments
I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You can let users access the system and manage jobs: self-service."
"The reporting is top-notch. I haven't found any other applications on the market that can replicate what Control-M offers. The alerting is very good, and I think their service monitoring is the best in the industry."
"It provides a unified view where you can orchestrate and monitor all your application workloads and data pipelines. That's very important because with cloud, software as a service, edge computing, traditional data center, and legacy apps, there are all these environments. If you don't have that single pane of glass or that one place to look at, you're going to invest a lot of time and resources into tracking things down when they go wrong."
"Control-M processes about 10,000 jobs starting every day in our production environment, and adding new jobs is very simple."
"The best feature of Control-M is its orchestration capabilities for any orchestration that's required."
"The biggest return on investment utilizing Control-M is its ability to simplify operations by consolidating multiple tasks and data into one platform."
"We are using Control-M for day-to-day operations only. It is helpful for us in our day-to-day operations. It is a key in our financial sector. We are automating via Control-M in our treasury operations, including any evening updates. Control-M makes things easier and faster by helping our treasury operations go without any interruptions."
"BMC Control-M Managed File Transfer is highly stable. It is enterprise-grade software. Doing a job of 10,000 to 20,000 the solution is very stable."
"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."
"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
"The solution effectively automates business processes."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"It's scalable."
"Great with IT processes and business processes."
"The data visualization is good."
 

Cons

"I would love to see REST API integration and more plugins for Google Cloud Platform compared to AWS and Azure."
"Control-M reporting is a bit of a pain point right now. Control-M doesn't have robust reporting. I would like to see better reporting options. I would like to be able to pull charts or statistics that look nicer. Right now, we can pull some data, but it is kind of choppy. It would be nicer to have enterprise-level reporting that you can present to managers."
"The main area that could be improved would be documentation, just like every other software product out there!"
"A developer sandbox could be very helpful to try out new features or experience them."
"They really need to work on improving the web interface, as there are still a lot of bugs... In general, they need to do a lot of work on shoring up their testing and quality assurance. A lot of bugs seem to make it into the product."
"There can be some complexities with the UI part, especially with the advanced features."
"With earlier versions, the support was not accurate or delivered in a timely manner. What would happen is that I would be in production mode and I would have an issue and would want to get someone on a call to see what was happening. But they would always say, “Hey, provide the log first and then we'll review and we'll get back to you." I feel that when a customer asks about a production issue, they should jump onto the call to see what is going on, and then collect the logs."
"Its initial setup is a bit complex. They could provide more documentation and tutorials to make the initial setup easier to understand. Enhancing the documentation could simplify the setup process."
"I would like a user experience module to be added."
"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."
"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."
"We cannot perform GUI automation using the tool."
 

Pricing and Cost Advice

"Its cost is a little bit higher than other solutions such as AutoSys or DAC. For the demo, there were some plans, such as start plan, scale plan, etc. Pricing was based on the plan."
"The solution is not cheap, it comes with quite a hefty price tag. Control-M is the market leader, but we still want the price to be as friendly as possible."
"Apart from the standard license, if we avail any additional features, there's an extra cost. For example, Workload Archiving is an additional feature from the standard product, so we pay extra for that."
"The licensing is a bit more expensive than other tools, so if a client is focused on the cost, that would be something to consider. The licensing should be cheaper."
"BMC's price is based on the number of jobs."
"Pricing is generally affordable, though some features cost a bit more."
"The product price is reasonable. I rate the pricing an eight."
"Initially, our licensing model was based on the number of jobs per day. That caused some issues because we were restricted to a number. So at our renewal time we said, 'We want to convert from number of jobs to number of endpoints.' That cost us extra money but it gave us additional capabilities, without worrying about the number of jobs."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"In terms of price, this solution is at the higher end of what you'll find."
"The solution is costly and orchestrations are very expensive."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"It is not very expensive."
"Pricing is custom to every customer."
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Top Industries

By visitors reading reviews
Financial Services Firm
27%
Manufacturing Company
8%
Computer Software Company
7%
Insurance Company
6%
Financial Services Firm
22%
Manufacturing Company
8%
Computer Software Company
7%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business37
Midsize Enterprise23
Large Enterprise141
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise4
Large Enterprise9
 

Questions from the Community

How does Control-M compare with AutoSys Workload Automation?
Control-M acts as a single, centralized interface for monitoring and managing all batch processes, which is helpful because nothing gets left unattended since it is all visible in one place, and th...
What do you like most about Control-M?
First of all, the shift from manual to automation has been valuable. We have a tool that can automate.
What is your experience regarding pricing and costs for Control-M?
From what I know about pricing, I would probably put Control-M in the expensive category, but you do pay for what you get; you are paying for a premium product.
What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
What needs improvement with ServiceNow Orchestration?
If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...
 

Also Known As

Control M, BMC Control-M Managed File Transfer, BMC Australia CTM
No data available
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

The Bank of East Asia, LINE Bank Taiwan, Coop, Air Europa, Carrefour, Itau Unibanco, Snam, Embraer, ANZ Bank, EDP, Dominio's, Tampa General Hospital, W&W Informatik GmbH, Veterans General, Up Sí Vale, Sky Italia, REWE digital GmbH, Raymond James, Railinc, Navistar, Management Science Associates, Colruyt, CARFAX, Banpara, Aspiag Service, Amadeus, AG Insurance, ING Bank Slaski
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about Control-M vs. ServiceNow Orchestration and other solutions. Updated: February 2026.
881,384 professionals have used our research since 2012.