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Control-M vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 28, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Control-M
Ranking in Process Automation
2nd
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
150
Ranking in other categories
Managed File Transfer (MFT) (3rd), Workload Automation (1st)
ServiceNow Orchestration
Ranking in Process Automation
9th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Process Automation category, the mindshare of Control-M is 3.6%, down from 4.3% compared to the previous year. The mindshare of ServiceNow Orchestration is 3.2%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Market Share Distribution
ProductMarket Share (%)
Control-M3.6%
ServiceNow Orchestration3.2%
Other93.2%
Process Automation
 

Featured Reviews

RP
Batch Admin at NBC Universal
Brings data together from multiple platforms and optimizes cross-environment orchestration
The features of Control-M that I like the most include the ability to easily integrate or bring in different platforms into Control-M. For instance, AWS, mainframe, TWS, and something that's running on Autosys can all be brought into Control-M, converted to how Control-M runs it, and then the batch can be executed. This centralizes various applications in Control-M, which doesn't just have to handle batch processes, but also other tasks like reporting on required data. I find this functionality very useful and the setup is impressive, with more advancements yet to come. With Control-M, my company has achieved several measurable improvements since I started. The metrics indicate that the number of failures has dropped, and we have addressed the issue of excessive false alerts that I encountered when I joined. Previously, we received an overwhelming number of alerts daily, but now we manage to maintain that at a normalized level, perhaps around five to fifteen alerts, depending on running core batches and their setup.
Claude-Yameogo - PeerSpot reviewer
Consultant at a comms service provider with 1,001-5,000 employees
Has helped orchestrate processes and integrate workflows across cloud environments
I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"As soon as you have an issue, a ticket is created and the tech support is quite responsive."
"The most valuable feature is the reporting function. It allows us to pull up reports for specific information that the end-users are looking for."
"Control-M has helped to improve our data transfers because it allows us to monitor the execution of the process. With other technologies, we cannot do that."
"The best feature of Control-M is its orchestration capabilities for any orchestration that's required."
"It can do anything that I need. We do real-time jobs. We also do jobs that have to run at certain times. I have not been presented with a scheduling need that I was not able to do. It is very flexible and dynamic."
"The most effective feature of Control-M is the API integration."
"The feature we use most in Control-M is related to the file transfer module. It is quite advanced compared to the other tools like Automate, etc. The new version which has come of same MFT has a lot of advanced features which makes it very easy to work with. There is less need for written programs and more GUI-based stuff."
"It's very easy to use. Compared to other softwares, Control-M has significantly simplified our monthly release process, making it easier to move things forward."
"It's probably the best product out there."
"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
"The iTerm suite is also crucial for visibility and optimization."
"The data visualization is good."
"The solution effectively automates business processes."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"It is a very stable product, highly affordable."
 

Cons

"There's a lot of room for improvement and I think it can be more user-friendly."
"The only thing that comes to mind is the cost. If it could be more competitive, it would be great."
"I would like to have a web version of Control-M to replace the client. Currently, our support and jobs-creation teams are using the client and that needs to be installed on a PC. It's very heavy, consuming a lot of resources compared to the web portal. I know that they're trying to improve the client with the latest version, but for me, there hasn't been enough improvement yet."
"We develop software. More frequently, we are working with microservices and APIs, using our integration tool, MuleSoft. While Control-M is really a good tool to integrate with other tools, it is important for them to continue improving their microservices and API."
"The reporting functionality needs a lot of work. We have faced problems with different versions where we run the right report, but it gives us blank entries. Then, when we run the same report again, it gives the correct data."
"Areas in Control-M that have room for improvement lie more on the AI side. I'd like to see more enhanced workload automation, particularly expanding automation in API integration with other systems, improving user experience, and including templates. We still have to explore CI/CD pipelines and scalability."
"Consider adding a mobile application for remote management."
"I would like to see more audit report templates added, and perhaps more customizability in terms of reporting."
"We cannot perform GUI automation using the tool."
"I would like a user experience module to be added."
"The deployment requires awareness among the project staff."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."
"There can be gaps in integration."
 

Pricing and Cost Advice

"One of the restrictions that we had was with some of the licensing, and not having any insight on the financials part of the product. I don't know what the licensing on the product is, but we don't have an unlimited enterprise license. So, there might be a limitation on either the cost of the licensing or the number of seats."
"The cost of the hardware is high. Because you need to license each job, it is costly."
"The pricing of Control-M is reasonable."
"Initially, our licensing model was based on the number of jobs per day. That caused some issues because we were restricted to a number. So at our renewal time we said, 'We want to convert from number of jobs to number of endpoints.' That cost us extra money but it gave us additional capabilities, without worrying about the number of jobs."
"The price is right because of the licensing schema, which is based on nodes and processes. You purchase what you use, no more and no less, and you can grow with time."
"For the tooling that you get, the licensing is acceptable. It has competitive pricing, especially with all the value that you get out of it. There are additional costs with some of the additional modules, but they are all electives. Out of the box, you get the standard Control-M experience and the standard license. They're not forcing some of the modules on you. If you decide that you do need them, you can always purchase those separately."
"It depends. It's packaged in such a way that you can buy the base model without all of the fancy stuff. You can try and keep your price similar to competitors. I guess it's natural throughout the world. It doesn't matter whether you're buying cell phones or something else. The best cell phone will always be more expensive."
"Its pricing is a little bit high. They could provide an enterprise-level license for an unlimited number of jobs. Currently, it is based on the number of jobs, and if you exceed the number of jobs, there are charges. For example, if your license is for 3,000 jobs per day, but you run 3,050 jobs, you will have to pay for the extra 50 jobs. They charge $120 per job. So, it is too costly."
"Pricing is custom to every customer."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"In terms of price, this solution is at the higher end of what you'll find."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"It is not very expensive."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"The solution is costly and orchestrations are very expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
26%
Computer Software Company
11%
Manufacturing Company
8%
Insurance Company
6%
Financial Services Firm
21%
Manufacturing Company
9%
Computer Software Company
8%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise15
Large Enterprise123
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise4
Large Enterprise9
 

Questions from the Community

How does Control-M compare with AutoSys Workload Automation?
Control-M acts as a single, centralized interface for monitoring and managing all batch processes, which is helpful because nothing gets left unattended since it is all visible in one place, and th...
What do you like most about Control-M?
First of all, the shift from manual to automation has been valuable. We have a tool that can automate.
What is your experience regarding pricing and costs for Control-M?
From what I know about pricing, I would probably put Control-M in the expensive category, but you do pay for what you get; you are paying for a premium product.
What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
What needs improvement with ServiceNow Orchestration?
If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...
 

Also Known As

Control M
No data available
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

The Bank of East Asia, LINE Bank Taiwan, Coop, Air Europa, Carrefour, Itau Unibanco, Snam, Embraer, ANZ Bank, EDP, Dominio's, Tampa General Hospital, W&W Informatik GmbH, Veterans General, Up Sí Vale, Sky Italia, REWE digital GmbH, Raymond James, Railinc, Navistar, Management Science Associates, Colruyt, CARFAX, Banpara, Aspiag Service, Amadeus, AG Insurance, ING Bank Slaski
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about Control-M vs. ServiceNow Orchestration and other solutions. Updated: December 2025.
879,711 professionals have used our research since 2012.