We performed a comparison between Control-M and ServiceNow Orchestration based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The Control-M interface is good for creating, monitoring, and ensuring the delivery of files as part of our data pipeline. There's a wealth of information in both the full client, as well as the web interface that they have. Both are very easy to use and provide all the necessary material to understand how to do various tasks. The help feature is very useful and informative and everything is very easy to understand."
"The Automation API has opened up a world of possibilities for us, including the ability to create workflows on-demand using traditional DevOps tools."
"We can set up automated email notifications to the programmers or the whole team for a particular job. It helps save time because we're not consistently looking at the job to see if it has ended or failed."
"Control-M has enabled true enterprise batch automation, which combined with the other BMC Control products on our mainframe platform, allows us to run a 24/7 site with the lights out."
"BIM is helpful because we do not miss any SLAs, as we get to know the issue well in advance. It is the topmost service that has helped us provide better solutions for the business."
"There is a batch monitoring tool called Batch Impact Manager, which proactively warns when processing is behind and SLAs are in jeopardy of being missed."
"Most of our tasks also deal with databases, and Control-M's purpose-built module for the databases comes in very handy when handling database components."
"You can let users access the system and manage jobs: self-service."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"The solution effectively automates business processes."
"The data visualization is good."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"There are a lot of ready to use orchestration custom packs."
"The product has a flexible interface for development."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"It's scalable."
"But for some issues, BMC will suggest to upgrade to new version which will not be feasible to standards of the organisation. Hence some work around should be shown to run the business until new version was upgraded."
"They can give more predefined plug-ins so that we don't have to create them."
"I talked to Control-M guys back in October or November when they had a gathering here in Atlanta. We talked about not being able to go back in history in Helix Control-M for more than two weeks. We submitted a request for enhancement. They told us that they are working on it, and they are thinking of expanding that to 30 days. We would like to see it expand to 90 days, but they are working on it."
"We have some plug-ins like BOBJ, and we need a little improvement there. Other than that, it has been pretty good. I haven't seen any issues."
"We did encounter a few scalability issues. Sometimes, there are too many jobs in our environment on different servers, but that’s not the tool issue, we can simply increase the FS size. However, that requires bank cost; hence the scalability issue."
"While they have a very good reporting facility, the reports that I'm asked to produce, a lot of times aren't necessarily what we need."
"The main area that could be improved would be documentation, just like every other software product out there!"
"After we complete FTP jobs, those FTP jobs will be cleared from the Control-M schedule after the noon refresh. So, I struggle to find out where those jobs are saved. Then, we need to request execution of the FTP jobs again. If there could be an option to show the logs, which have been previously completed, that would help us. I can find all other job logs from the server side, but FTP job logs. Maybe I am missing the feature, or if it is not there, it could be added."
"Efficiency of some features could be improved."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"There can be gaps in integration."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"I would like a user experience module to be added."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
Control-M is ranked 4th in Process Automation with 110 reviews while ServiceNow Orchestration is ranked 13th in Process Automation with 12 reviews. Control-M is rated 8.8, while ServiceNow Orchestration is rated 8.2. The top reviewer of Control-M writes "We have seen quicker file transfers with more visibility and stability". On the other hand, the top reviewer of ServiceNow Orchestration writes "Fastest upgrading technology in the market currently". Control-M is most compared with AutoSys Workload Automation, IBM Workload Automation, Rocket Zena, ESP Workload Automation Intelligence and Camunda, whereas ServiceNow Orchestration is most compared with Camunda, IBM BPM, Nintex Process Platform, BMC TrueSight Orchestration and F5 BIG-IQ. See our Control-M vs. ServiceNow Orchestration report.
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