

Control-M and ServiceNow Orchestration compete in the workload automation and orchestration category. Control-M seems to have the upper hand due to its extensive feature set and third-party integration capabilities, which are broader than ServiceNow Orchestration's offerings within the ServiceNow ecosystem.
Features: Control-M provides a comprehensive suite of workload automation tools with rich APIs and strong integration capabilities, supporting environments such as AWS and Azure. It excels in scheduling, monitoring, and file transfer functionalities, making it ideal for complex orchestration. ServiceNow Orchestration integrates seamlessly within the ServiceNow ecosystem, enhancing automation for IT processes, but lacks the extensive third-party integrations available with Control-M.
Room for Improvement: Control-M's high licensing costs and its cloud features, especially in Managed File Transfer, need enhancement. Users suggest the GUI could be more user-friendly. ServiceNow Orchestration could improve cost-effectiveness, offer flexible licensing models, and better integrate niche tools. Its setup complexity and high costs have been identified as drawbacks.
Ease of Deployment and Customer Service: Control-M is mostly deployed on-premises but is also used in hybrid and public cloud environments, with responsive customer support despite complexity in large-scale deployments. ServiceNow Orchestration is predominantly in public cloud setups, benefiting from fast SaaS-based deployment. However, support responsiveness and integration complexity with non-ServiceNow tools are concerns.
Pricing and ROI: Control-M is considered an expensive solution with pricing based on job counts or endpoints, appealing to large enterprises despite the cost due to the significant ROI through automation. ServiceNow Orchestration is also costly, with additional charges for extra features. Organizations heavily using the ServiceNow ecosystem may justify these costs with improved process integration and automation savings.
| Product | Market Share (%) |
|---|---|
| Control-M | 3.7% |
| ServiceNow Orchestration | 3.2% |
| Other | 93.1% |
| Company Size | Count |
|---|---|
| Small Business | 37 |
| Midsize Enterprise | 23 |
| Large Enterprise | 140 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 4 |
| Large Enterprise | 9 |
Control-M SaaS by BMC is tailored for growing teams, offering essential orchestration for managing hybrid cloud workflows starting at $29,000 annually.
Control-M integrates automation, orchestration, and a user-friendly interface to streamline workflows across banking, DevOps, and cloud environments. Key modules like Managed File Transfer and cross-platform support simplify job monitoring, while Batch Impact Manager enhances scheduling. Despite its capabilities, improvements in output analysis, reporting customization, offline access, and API integration are desired by users.
What are Control-M's key features?Control-M is implemented in industries such as finance and enterprise operations, aiding in automating batch processing across platforms like SAP and Teradata. It integrates with secure file transfers, ERP systems, and databases, whether deployed on-premises or cloud, ensuring seamless operation optimization.
ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.
We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.