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CA Process Automation Reviews

Vendor: Broadcom
4.3 out of 5
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What is CA Process Automation?

CA Process Automation is designed to speed the delivery of IT services while helping to remove manual errors. By defining, automating and orchestrating processes across organizational silos that use disparate systems, CA Process Automation helps improve productivity while also enforcing standards. With CA Process Automation, you can automate IT processes that span multiple organizations and systems, reduce the time it takes to deliver services and enforce standards and compliance policies across departments. CA Process Automation helps you automate IT processes to reduce operational expenses, increase staff productivity, speed IT service delivery, improve service quality, and enforce compliance policies.
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CA Process Automation is the #36 ranked solution in top Process Automation solutions. PeerSpot users give CA Process Automation an average rating of 8.6 out of 10. CA Process Automation is most commonly compared to ServiceNow Orchestration: CA Process Automation vs ServiceNow Orchestration.
Buyer's Guide
CA Process Automation
March 2026
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CA Process Automation mindshare

As of March 2026, the mindshare of CA Process Automation in the Process Automation category stands at 0.9%, up from 0.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
CA Process Automation0.9%
Camunda15.7%
Temporal5.7%
Other77.7%
Process Automation

PeerResearch reports based on CA Process Automation reviews

TypeTitleDate
CategoryProcess AutomationMar 25, 2026Download
ProductReviews, tips, and advice from real usersMar 25, 2026Download
ComparisonCA Process Automation vs CamundaMar 25, 2026Download
ComparisonCA Process Automation vs Control-MMar 25, 2026Download
ComparisonCA Process Automation vs TemporalMar 25, 2026Download
Suggested products
TitleRatingMindshareRecommending
ServiceNow Orchestration4.12.8%93%16 interviewsAdd to research
OpenText Operations Orchestration3.91.0%92%26 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

CA Process Automation is valued for its powerful automation capabilities, user-friendly interfaces, and scalability. Users appreciate its ability to connect multiple systems and troubleshoot workflows without starting over. It offers extensive integration options, such as web services and APIs. Developers benefit from its import/export and versioning features, which simplify complex changes. Its role management enhances security, while fault tolerance and flexibility cater to diverse needs. The versatility and ease of installation are emphasized by users.
  • "It’s a great product, extremely versatile but takes a certain skillset to use and implementation of automation can be time consuming when done properly."
  • "Before implementing this product, our Problem and Change Management Processes were very poor, but nowadays, thanks to CA Process Automation (PAM), we no longer have this problem, as we now have all of the processes' rules placed inside of it."
  • "Technical support is unequivocally excellent; in fact, the best customer service and technical support I’ve experienced during my 12 years in IT."

Room for Improvement

CA Process Automation needs easier navigation for multiple modules, improved reporting tools, better integration with Python, updated JavaScript support, and a more user-friendly script editor. Performance issues occur due to certain objects. Users desire more configuration flexibility without reinstalling, efficient error handling, a search function for past runs, and enhanced connectivity with BPM tools. Additional open-source features, auto-triggering workflows, AI integration, and OCR capability would be beneficial.
  • "Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."
  • "These configurations can be changed only through the installation wizard. There's no way to update such information in the administration interface, which is, in my opinion, very bad."
  • "CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing."

Pricing

  • "It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
  • "There are a lot of automation savings from any process which is repeatable."

Service and Support

CA Process Automation offers responsive and knowledgeable customer service and support. Users experience quick assistance and effective troubleshooting, though some issues arise from documentation gaps. The support excels from initial installation through ongoing use, often resolving intricate technical queries. Teams are noted for their proximity to development, providing accurate solutions when users clearly articulate problems. Engagements with support tend to be minimal, reflecting satisfaction with the service provided.

Deployment

Some found CA Process Automation's initial setup easy, while others encountered complexity. Many organizations required assistance due to numerous modules and steps. CA provided support, with professional services and documentation aiding installations. In specific environments, integrating aspects like load balancing presented challenges. Despite these difficulties, some experienced straightforward re-installations. Users benefited from on-site guidance and extensive documentation, which facilitated learning and managing the setup process.

Scalability

CA Process Automation is considered scalable by users. Many haven't needed significant expansion but find scaling straightforward when required. Some have successfully doubled services, utilizing load balancing and tolerance in their environments. Scalability can be influenced by Java's limitations, yet various methods exist to meet needs. Users leverage its high availability and scalability effectively and are satisfied.

Stability

Users report that CA Process Automation is highly reliable, supporting advanced environments well. Several mention it remains stable and effective, though some database and load-balancing issues arose but were resolved. It is often praised for being one of the most stable systems with minimal errors. Occasionally, database XA and email connector problems, as well as a memory leak requiring restarts, have occurred, but these users found workarounds or solutions.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our CA Process Automation Buyer's Guide for additional reliable information.

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Learn more about CA Process Automation

CA Process Automation was previously known as CA IT Process Automation Manager.

CA Process Automation customers

Unum, HCL Technologies, Logicalis

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CA Process Automation Reviews Summary
Author infoRatingReview Summary
Automation Solutions Developer at HCL Technologies5.0No summary available
Senior Consultant at a tech consulting company with 51-200 employees3.5No summary available
Business Manager Data Center Solutions - PSG SAP & Software at Fujitsu Technology Solutions GmbH4.5No summary available
Design Lead at a tech services company with 10,001+ employees4.5I found this product's import/export and versioning features saved significant time, allowing me to build a robust ITSM integration framework. Customer service was excellent, and it outperformed previous solutions, though performance details and JavaScript support could improve.
Business Intelligence Analyst & Developer at a tech services company with 10,001+ employees4.0I find this a highly scalable, stable, and versatile process automation solution, excellent for ETL. Despite the complex initial setup and Java's inherent limitations, it's fit for purpose with strong support, making it a recommended choice.
Process Automation Engineer at a tech services company with 11-50 employees4.0I've used this versatile product for over two years. It automates well and has great customer service, but needs better error handling, a search function, and occasional restarts due to potential memory leaks.
Developer at a financial services firm with 1,001-5,000 employees4.5I value CA PAM's strong automation for complex rules, greatly improving our processes. However, its initial setup is extensive, and reconfiguring core connections is awkward. We experienced past stability issues with XA and email.
IT Technician at a government with 1,001-5,000 employees3.5I found the solution very stable and scalable, with excellent customer service. While role management is valuable for security, the initial setup is complex and managing multiple modules requires better integration for a holistic view.