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Resolve Actions vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Resolve Actions
Ranking in Process Automation
30th
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
1
Ranking in other categories
No ranking in other categories
ServiceNow Orchestration
Ranking in Process Automation
11th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Process Automation category, the mindshare of Resolve Actions is 0.2%, up from 0.1% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.3%, up from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Naresh Rayakwar - PeerSpot reviewer
Stable platform with a straightforward setup process
The initial setup process is straightforward. It usually takes a day if all the prerequisites are met. It requires correctly configuring the property file. The process is particularly uncomplicated if the deployment is on a standalone system. However, in a clustered environment, the property file needs to be deployed on each server with precise sequencing, following the guidelines provided by the system. The installation script is then executed to install the overall product. The deployment time depends on different use cases and requires one executive to work on it. The level of maintenance support is also based on the use cases. Two executives can easily maintain the product for a simple vanilla setup with normal use cases.
ShaheenKapery - PeerSpot reviewer
Easy to integrate, stable solution and incredibly good customer service
It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The platform allows us to create workflows easily."
"It is a very stable product, highly affordable."
"It has competitive AI capabilities."
"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."
"The iTerm suite is also crucial for visibility and optimization."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"The solution effectively automates business processes."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
 

Cons

"Currently, the libraries are more specific to a few network equipment providers. They could introduce more libraries from different vendors."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"The deployment requires awareness among the project staff."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"It is a highly complex platform to work on."
"Efficiency of some features could be improved."
 

Pricing and Cost Advice

"They offer a subscription-based license and not a perpetual license for the platform. You have to purchase a yearly license."
"Pricing is custom to every customer."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"In terms of price, this solution is at the higher end of what you'll find."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"The solution is costly and orchestrations are very expensive."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"It is not very expensive."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
21%
Computer Software Company
14%
Manufacturing Company
8%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Resolve Actions?
The platform allows us to create workflows easily.
What is your experience regarding pricing and costs for Resolve Actions?
They offer a subscription-based license and not a perpetual license for the platform. You have to purchase a yearly license.
What needs improvement with Resolve Actions?
Currently, the libraries are more specific to a few network equipment providers. They could introduce more libraries from different vendors.
What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
What needs improvement with ServiceNow Orchestration?
The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.
 

Overview

 

Sample Customers

1. IBM 2. Microsoft 3. Amazon 4. Google 5. Apple 6. Facebook 7. Tesla 8. Netflix 9. Adobe 10. Salesforce 11. Oracle 12. Cisco 13. Intel 14. HP 15. Dell 16. Samsung 17. Sony 18. Twitter 19. Uber 20. Airbnb 21. LinkedIn 22. Spotify 23. Pinterest 24. Snapchat 25. Dropbox 26. Slack 27. Square 28. Zoom 29. Shopify 30. Reddit 31. TikTok 32. Lyft
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