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Resolve Actions vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Resolve Actions
Ranking in Process Automation
31st
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
1
Ranking in other categories
No ranking in other categories
ServiceNow Orchestration
Ranking in Process Automation
10th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Process Automation category, the mindshare of Resolve Actions is 0.2%, up from 0.2% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.0%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Naresh Rayakwar - PeerSpot reviewer
Stable platform with a straightforward setup process
The initial setup process is straightforward. It usually takes a day if all the prerequisites are met. It requires correctly configuring the property file. The process is particularly uncomplicated if the deployment is on a standalone system. However, in a clustered environment, the property file needs to be deployed on each server with precise sequencing, following the guidelines provided by the system. The installation script is then executed to install the overall product. The deployment time depends on different use cases and requires one executive to work on it. The level of maintenance support is also based on the use cases. Two executives can easily maintain the product for a simple vanilla setup with normal use cases.
Dinesh Kumar Raghu - PeerSpot reviewer
Fastest upgrading technology in the market currently
In each upgrade, ServiceNow is enhancing its product across various areas. They continuously improve different aspects one by one, ensuring that their service evolves with the changing needs. However, frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades. The current version fulfills everyone's requirements, and ServiceNow automatically updates annually, keeping pace with industry standards. They've been performing well, so I see no need for further upgrades, especially considering their consistent updates.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The platform allows us to create workflows easily."
"The data visualization is good."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"It's scalable."
"It's probably the best product out there."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"It is a very stable product, highly affordable."
 

Cons

"Currently, the libraries are more specific to a few network equipment providers. They could introduce more libraries from different vendors."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."
"We cannot perform GUI automation using the tool."
"There can be gaps in integration."
"The deployment requires awareness among the project staff."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"It is a highly complex platform to work on."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
 

Pricing and Cost Advice

"They offer a subscription-based license and not a perpetual license for the platform. You have to purchase a yearly license."
"Pricing is custom to every customer."
"It is not very expensive."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"The solution is costly and orchestrations are very expensive."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"In terms of price, this solution is at the higher end of what you'll find."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
21%
Computer Software Company
10%
Manufacturing Company
9%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Resolve Actions?
The platform allows us to create workflows easily.
What is your experience regarding pricing and costs for Resolve Actions?
They offer a subscription-based license and not a perpetual license for the platform. You have to purchase a yearly license.
What needs improvement with Resolve Actions?
Currently, the libraries are more specific to a few network equipment providers. They could introduce more libraries from different vendors.
What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
What needs improvement with ServiceNow Orchestration?
The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.
 

Overview

 

Sample Customers

1. IBM 2. Microsoft 3. Amazon 4. Google 5. Apple 6. Facebook 7. Tesla 8. Netflix 9. Adobe 10. Salesforce 11. Oracle 12. Cisco 13. Intel 14. HP 15. Dell 16. Samsung 17. Sony 18. Twitter 19. Uber 20. Airbnb 21. LinkedIn 22. Spotify 23. Pinterest 24. Snapchat 25. Dropbox 26. Slack 27. Square 28. Zoom 29. Shopify 30. Reddit 31. TikTok 32. Lyft
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about Camunda, BMC, Temporal Technologies and others in Process Automation. Updated: July 2025.
865,295 professionals have used our research since 2012.