We performed a comparison between Comindware Tracker and IBM BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The feature I have found most valuable is the easy synchronization with other tools."
"The most valuable feature is that any non-technical personnel can easily work on the solution, redefining processes and creating drag and drop workflows according to the department or cross-department needs."
"The ability to access Comindware Tracker from mobile has been greatly valuable to our organization. We are often out of office and this can create timeframe and task management issues. Being able to access tasks and time tracking while on the move is a great asset."
"The clean interface, prioritization, and private task lists aren't present in other solutions."
"It provides a scalable solution that should allow me to grow my company without too much fuss or further set up required."
"This solution can be useful for tracking the different stages of projects and the people working on them."
"Low code development."
"This software added transparency to our workflows. It helped with increasing throughput of clients and their satisfaction."
"The designer feature, compared to other solutions is easy to use."
"IBM BPM is equipped with all the functionalities which are needed for building BPM enterprise-level applications."
"Agility is the key. It gives our customers a faster way to be able to implement processes, get ownership of task, visibility into a process. The ability to modify that process, optimize that process over time, is probably the biggest benefit that they get from the software."
"Technical support is good. They are very responsive. It is usually me who takes more time to get back to them than they take to get back to me, which is good."
"One thing that I love about them is that they make it easier to integrate with other systems, especially with the use of smaller files."
"There is information during the process that the analyst will look at, their procedures. We created a part of the application such that the business can change those procedures as needed, on a daily, weekly, monthly basis. As the reps go through the process, they don't necessarily know it's changing, they just know they have to refer to some documentation, and the business can keep that up to date."
"There is a component of this BPM pool - I can't recall the name. What it does is, it allows you to create various scenarios and then run them quickly, before actually putting them onto a tool. So I think that part of the tool is really fantastic, because that enables you to create scenarios, create simulations, before actually going out and putting it into the tool itself"
"It has reduced a lot of manual errors and processes."
"It would be wonderful to have newer version releases more frequently, but it is quite a minor con."
"This solution lacks API integration with some popular websites."
"I am expecting new updates to improve the software."
"There are not very many report templates, and if there were more, it would really help."
"Figuring out how to integrate defined teams or groups into this system is difficult, and there are no contextual menus."
"If your organization has only a few team members then this tool is not suitable."
"The UX/UI could be reviewed and revamped to meet new the criteria of Digitalization and Innovation."
"The initial setup seemed a bit complex, and there is no great documentation."
"I would like to see the front-end support improved because it should be fully integrated and supported."
"The analysis reports could be much better."
"The people working on the front desk are having some problem with managing the documentation. For instance, they get a picture, and if the picture comes rotated 90 degrees, together with a picture that is not rotated, they have some problems dealing with that, technically. There are some minor aspects that on the usability side that are still lacking. That has to do with FileNet, too, I'm talking about the suite together."
"One of the things that we are looking at is cognitive learning. IBM has another product called IBM RPA, I think, which is doing some of that stuff. We would like to see more of that with respect to cognitive learning and AI put back into the process engine to help."
"We would appreciate more user-friendly definitions of processes with a more user-friendly interface for documenting processes."
"Where it can be improved is Integration. I think that the direction that IBM is taking now, to have something that is much more integrated, that can be seen as one single solution, is clearly the right way."
"I would like to see more inclusion of RPA technologies. If we have more manual processes, we can use robotic process automation and integrate that in with the solution."
"They could provide case studies to investigate and understand the functionality of business processes before development."
Earn 20 points
Comindware Tracker is ranked 46th in Business Process Management (BPM) while IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews. Comindware Tracker is rated 9.6, while IBM BPM is rated 7.8. The top reviewer of Comindware Tracker writes "Easy to navigate and great for keeping everybody in the loop". On the other hand, the top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". Comindware Tracker is most compared with , whereas IBM BPM is most compared with Camunda, Appian, Pega BPM, IBM Business Automation Workflow and Apache Airflow. See our Comindware Tracker vs. IBM BPM report.
See our list of best Business Process Management (BPM) vendors and best Process Automation vendors.
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