Service and Support
Customer service and support for IBM WebSphere BPMS generally receive positive remarks, with some users praising timely and technical assistance. However, others find it average, citing unresolved issues and potential improvement. Some users appreciate the redirection to appropriate teams and use of IBM's knowledge base. The standardized ticket system facilitates issue reporting, but response quality occasionally falls short. Ratings vary, from a six to a 9.5 out of 10, indicating mixed satisfaction levels.
Deployment
Initial setup for IBM WebSphere BPMS is generally straightforward, though complexity varies with environment needs. Some find setup easy with a configuration script, while others note challenges needing hardware expertise. Deployment can take several days for complex projects, requiring one or two people. Experiences vary, some users had no initial involvement. Installation is quick, under ten minutes, with difficulty rated seven out of ten.
Scalability
IBM WebSphere BPMS is recognized for its scalability, allowing users to expand as needed. Some users note potential performance issues even when scaling effectively. While some experience stable scalability without issues, others face challenges with BPM locks and database log management, affecting speed. Despite occasional difficulties, the scalability is generally rated high for its adaptability and performance. Management decisions may influence the extent of scaling efforts pursued, contributing to varied experiences.
Stability
Users find IBM WebSphere BPMS to generally be stable, with high availability due to horizontal deployment capability. Some users, however, have noted glitches, suggesting room for improvement. Often utilized in banking applications, many banks trust its stability to handle critical processes and financial information. Popular among banks, it is valued for its stability in demanding environments. Many rate its stability positively, giving it an eight out of ten.
