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Buyer's Guide
Cloud Monitoring Software
June 2022
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VP Virtualisation and Citrix Engineer at BlackRock
User
Top 20
Great for troubleshooting and reporting with a controller that allows for configuration comparisons
Pros and Cons
  • "The script-based actions have allowed us to extend the core reporting capabilities."
  • "Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues."

What is our primary use case?

Our primary use case was for our 17,000 Citrix 1912 LTSR and VMWare ESXi stateful VDIs. We're leveraging ControlUp to monitor, report, and carry out basic automated remediations at every level of the stack - from the edge through the Citrix Gateways down to OS level. 

Ultimately, we needed a tool that had insights into the data and could present it in a way that was easy to digest and allowed us to make it available to all levels of support within our organization. We have since extended this to all 40,000+ Windows devices we operate. 

How has it helped my organization?

The Solve interface has provided us the ability to view our entire estate including physical devices in a single pane of glass. This has transformed the way we approach the troubleshooting and reporting of our estate.

The ControlUP console allows us to delegated tasks "to the left" - i.e. democratize the data to members of the support organisation that wouldn't normally have access to all of the data required to correlate all of the information.

We have enabled the triggers linked to script-based actions to resolve a handful of our repeat tasks, specifically our start-of-week checks making sure all the VDIs are registered and ready to be used.

What is most valuable?

Solve is quickly becoming one of the most-used features. Its interface allows us to connect to all 54,000 monitored endpoints in real-time. 

The script-based actions have allowed us to extend the core reporting capabilities. Combined with the triggers, we have been growing their usage to fix things before they become an issue.

Lastly, the controller view allows us to compare the configurations of settings side-by-side which is extremely helpful when tracking down the RCA of an issue.

What needs improvement?

Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues. Being able to send a deep link of the view that you have created or, even better, being able to export the results to a .CSV to be shared offline would be a fantastic addition to the tool.

A concept like metadata that can be appended to objects in the ControlUP database would allow for more flexibility in grouping that data together

For how long have I used the solution?

I've used the solution for two and a half years.

What do I think about the stability of the solution?

We have had a good level of service in regard to stability. Like all tools in this space, they do have issues with the volumes of data at times. However, with proactive monitoring, we are made aware of issues in a timely manner.

What do I think about the scalability of the solution?

With Solve, the product is easily able to scale to our 40,000+ endpoints. However, the original console is limited to around 3,000 devices being monitored at a time. As they migrate more functionality into the web console (Solve) most of my concerns with scalability will fall away.

How are customer service and support?

Customer service and support have been responsive and are a real asset to the experience. It has improved during our usage of the product.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did use a different product. The previous solution wasn't intuitive, and, as a result, adoption by the support teams was stunted. 

How was the initial setup?

From the end of the PoC to fully deployed in production we took just six months. For decent adoption, it required a further six months.

The product is very straightforward especially if you have a clear idea how you want to structure the machines you will be monitoring and who will be given access.

What about the implementation team?

We handled the solution's setup in-house

What's my experience with pricing, setup cost, and licensing?

I have found ControlUP to be more than competitive in terms of value.

Which other solutions did I evaluate?

We also evaluated Nexthink, Goliath, EG Innovations, OpenSource, VMware, and Citrix Insights.

What other advice do I have?

The company has been responsive to our requests for features and seems to be very agile in developing new features and content. They have been very transparent with their development processes.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Technical Consultant at a tech services company with 10,001+ employees
Consultant
Top 20
Scalable and easy to set up portfolio of services; good for remote device management and other functions
Pros and Cons
  • "Scalable portfolio of services for remote device management, with good cloud integration. It's also easy to set up."
  • "Cisco Intersight needs some improvement in terms of stability. Hybrid cloud management and proper hyperscaler tie-up are other areas for improvement."

What is our primary use case?

Cisco Intersight has multiple use cases. It has developed into a bigger portfolio. Earlier, it was used mostly to manage the devices remotely. It was initially from Meraki, but then I saw it trickling down to switches. Now it is for HyperFlex, so now they're also developing: CBO, IWO, etc., are now being brought onto Cisco Intersight as part of its product portfolio. The product can be used for many things, mostly for management.

What is most valuable?

What I like best about Cisco Intersight is the way it's developing and converging into everything that the cloud has to offer, e.g. it's converging into one platform which is good. It's good for cloud integration, so it can be a Kubernetes cluster. It can be your on-premise cluster. It can be hybrid cloud. All of that can be managed through different suites within Cisco Intersight. It is a good product.

What needs improvement?

What could be improved in Cisco Intersight is hybrid cloud management, especially when compared to the likes of VMware Tanzu, though VMware Tanzu is quite mature, while Cisco Intersight is just new. Hybrid cloud management is a segment of the product that would need a lot of improvement.

An additional feature I'd like to see in the next release of Cisco Intersight is for it to have a proper hyperscale tie-up, e.g. it can be Amazon, Azure, GCP, etc. It should also have SDN solutions, and the ACI solution should be as competitive as NSX. ACI is good, but it's mostly good as an underlay solution, so on the contrary, NSX does it on the overlay, and you can call them as a proper SDN solution. When it comes to microservices, NSX is the de facto.

What do I think about the stability of the solution?

Cisco Intersight is a stable product, but it needs some improvement. From one to five, I'm scoring it a three.

What do I think about the scalability of the solution?

Cisco Intersight is a scalable product.

How was the initial setup?

The initial setup for Cisco Intersight was quite easy. It was not that difficult. From one to five, one being difficult and five being easy, I'm rating it 3.5.

What's my experience with pricing, setup cost, and licensing?

Cisco Intersight is not cheap, but it's not the most expensive product either. If I would rate the price from one to five, I'd rate it a three.

Which other solutions did I evaluate?

I evaluated VMware Tanzu.

What other advice do I have?

We are partners with Cisco. We are solution integrators. We are not customers.

Cisco will be focusing more on Cisco Intersight, so that's where we are going. That's the solution we're using.

We do both on-premises and cloud deployment with Cisco Intersight. We can also do SaaS.

For one organization, two people is enough to maintain Cisco Intersight, particularly for a mid-size customer.

The number of Cisco staff here is large enough, but the technical staff, are not as many as you'd desire. They have a local presence, but not as big as Dell EMC. We are the biggest partner of Cisco here in our region.

Cisco Intersight has a lot of competitors, e.g. GCP, Azure, AWS, etc., but it's quite a new product on the rack, so it'll take some time for it to develop.

Cisco Intersight is a recommended product, but you should have a Cisco install base. It's not meant for a non-Cisco install base. It's a very good tool if you have a Cisco house, but if not, you won't see much from the product, because it's not a very heterogeneous solution. It's primarily for Cisco workloads. It's not mature enough, so I don't think there are a lot of options in Cisco Intersight for non-Cisco workloads.

I would rate Cisco Intersight eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Sr. Tech. Consultant - Network at a tech services company with 51-200 employees
Consultant
Top 10Leaderboard
Useful RTLS feature and good support but needs automation options and better wireless reporting
Pros and Cons
  • "I like the real-time location monitor or RTLS feature. It is similar to the monitoring feature in Cisco Prime."
  • "eSight has many features and options, but sometimes, we feel that it should be more advanced, like Cisco. It would be good if they can enable some automation part in eSight. Most of our customers want automation in their network. They don't want a dependency on everything. That's why the automation part must be improved in Huawei. It will be beneficial for customers. Cisco has different products, and there are multiple products for monitoring, automation, etc. In the software-defined network, Cisco has ACI, and VMware has NSX. Such options must be there in Huawei to move to a software-defined network. Unlike Cisco, in the case of eSight, there is only one product. I am not aware of any other product. It would be good to enhance it with at least some automation options so that we can use it effectively in the campus network or big data center environment. When I implemented this Huawei solution, I faced some limitations in particular areas like wireless scanning. This is another part that they can improve. Wireless reporting option is not as effective as other monitoring solutions. For a particular use case, if a customer is asking for some reports, sometimes they are not 100% satisfactory. The reporting structure must be improved."

What is our primary use case?

We have multiple corporate customers here in Oman. We provide support to the customers for implementations and service issues.

There are many use cases. There are a lot of customers who are using the Huawei network. For one customer, we implemented the campus and the data center network with Huawei.

What is most valuable?

I like the real-time location monitor or RTLS feature. It is similar to the monitoring feature in Cisco Prime.

What needs improvement?

eSight has many features and options, but sometimes, we feel that it should be more advanced, like Cisco. It would be good if they can enable some automation part in eSight. Most of our customers want automation in their network. They don't want a dependency on everything. That's why the automation part must be improved in Huawei. It will be beneficial for customers. 

Cisco has different products, and there are multiple products for monitoring, automation, etc. In the software-defined network, Cisco has ACI, and VMware has NSX. Such options must be there in Huawei to move to a software-defined network. Unlike Cisco, in the case of eSight, there is only one product. I am not aware of any other product. It would be good to enhance it with at least some automation options so that we can use it effectively in the campus network or big data center environment.

When I implemented this Huawei solution, I faced some limitations in particular areas like wireless scanning. This is another part that they can improve. Wireless reporting option is not as effective as other monitoring solutions. For a particular use case, if a customer is asking for some reports, sometimes they are not 100% satisfactory. The reporting structure must be improved.

What do I think about the stability of the solution?

It is stable. We didn't face any problem when we implemented this product, and we also didn't face any major issues after the installation.

What do I think about the scalability of the solution?

It is scalable. However, we are not able to install it with an auto-redundant node. We are not getting that option of redundancy or scalability. We have the option to install it in one single node.

How are customer service and technical support?

Technical support is good from Huawei.

How was the initial setup?

It is not always straightforward. It is sometimes complex, but we get good support from the documentation. We were able to achieve this because of the documentation support.

What's my experience with pricing, setup cost, and licensing?

Its pricing is better than any other Huawei product. Some products are cheaper in Huawei, and some products are cheaper in Cisco. Cisco has more benefits and options than Huawei if you consider different network environments.

What other advice do I have?

I would recommend this solution depending upon the budget and requirements of a customer. If a customer is asking for automation, I have some Cisco products for automation. If a customer is asking for some low priced and cheap device, I have solutions in Huawei. It also depends on the network environment and the efficiency to handle the network in a particular technology. If a customer is very happy with Huawei and he is more knowledgeable about Huawei devices, he would prefer Huawei. Those having the Cisco devices would only prefer Cisco. Similarly, an HP customer would prefer HP. As a technical person, I have all the options. I am not bound to one option. 

I would rate Huawei eSight a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Cloud Monitoring Software
June 2022
Get our free report covering Datadog, Dynatrace, Splunk, and other competitors of VMware Tanzu Observability by Wavefront. Updated: June 2022.
609,272 professionals have used our research since 2012.