We performed a comparison between ServiceNow IT Operations Management and VMware Aria Operations for Applications based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"The way this solution has helped us is that it improved our communication."
"It is easy to use and simple to learn."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"It helps streamline management and processes."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The scalability of ServiceNow is good."
"Tanzu itself, integrated with multiple solutions, bestows support and security upon a container platform, especially when it comes to managing open-source container platforms such as Kubernetes."
"The most valuable aspects of the solution are its ease of use and its ease of implementation."
"This solution allows me to have true visibility for any metrics when it comes to my cloud, and private."
"For us, the ease of deployment in combination with TMZ was the most important part because we don't have to manually deploy a complex monitoring solution. We can more or less do that with the click of a button, and we are not dependent on the developers to provide us with all the necessary features and functions to make that work. We can just deploy it on a workload cluster and monitor at least a good part of the workload. If we want to go into detail, we clearly need to make changes, but for a good part of application monitoring, it gives us good insights."
"VMware comes with a support team, and if you have trouble, you can easily create a ticket, and VMware will help you. Therefore, the best aspect is the support."
"People are very pleased with the implementation."
"No issues with stability."
"The features I find most valuable is the querying and alerting capabilities."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"I would like more manual issues to have automated report-facing options."
"Service mapping is pretty limited."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"The main problem I have is that the license cost is very high."
"Its billing model is consumption-based. I understand the consumption-based model, but it is not necessarily easy to estimate and guess how many points or how much we are going to consume on a specific application up until we get to that point. So, for us, it would be helpful to have more insights or predictability into what we can expect from a cost perspective if we are starting to use specific features. This can potentially also drive our consumption a bit more."
"It could use a URL document server. Everything in the market is moving towards automation and everybody's looking for the single click operations as well relational data locality."
"In the new version, I would love to see more prediction capabilities. It would be great if one could see the alerts get a little more enriched with information and become more human-friendly instead of the technical stuff that they put in there. I think those would be really awesome outcomes to get."
"The implementation is a long process that should be improved."
"They could make it more easy to plug-in data so that a nontechnical person will be able to use it, like accountants or finance people. That way they don't have to ask us."
"I would like to see integration with Kubernetes cluster and APIs so that you can manage the entire stack."
"The initial setup should be easier and more seamless."
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ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews while VMware Aria Operations for Applications is ranked 35th in IT Infrastructure Monitoring with 9 reviews. ServiceNow IT Operations Management is rated 8.2, while VMware Aria Operations for Applications is rated 7.6. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMware Aria Operations for Applications writes "Easy to deploy, worth the money, and helpful for uptime monitoring and performance insights". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas VMware Aria Operations for Applications is most compared with Grafana, Dynatrace, Datadog, Zabbix and New Relic. See our ServiceNow IT Operations Management vs. VMware Aria Operations for Applications report.
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